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For-Profit Colleges Selling Students On High-Risk Loans, Consumer Group Says

February 1, 2011

Many of the large corporations that own for-profit colleges are increasingly issuing their own in-house private loans to students — even though some schools expect more than 50 percent of such loans to go into default, according to a report released this week by the National Consumer Law Center. Through the eyes of those who run for-profit schools, the risky sideline lending business enables them to satisfy a federal law that requires at least 10 percent of a school’s revenue to come from sources other than federal financial aid. By complying with the 10-percent requirement, schools can then access the lucrative 90 percent of revenue that comes from the federal government. Federal student-aid dollars have been the lifeblood of the for-profit education sector, allowing the industry to more than triple the number of student enrollments over the past decade — far outpacing the growth of private and public traditional universities. That growth has come amid questionable outcomes for its students, who default on student loans at twice the rate of their counterparts at public universities. Several of the schools in the for-profit sector derive more than 85 percent of their revenues from federal student aid, putting them perilously close to the 90-percent threshold and placing schools at risk of losing access to the wellspring of federal aid. Executives at for-profit colleges are often quizzed about compliance with the rule during conference calls with investors, and schools take great pains to satisfy the 10-percent requirement. Private loans have traditionally offered a way for schools to beef up the 10 percent of revenue in the non-federal category, according to the report. But since the credit crisis began in 2007 and ’08, third-party lenders such as traditional banks and student lending giants like Sallie Mae have been largely unwilling to lend to for-profit school students, citing the high default rates and bad credit scores for the typically lower-income students who attend such institutions. So several schools have stepped in with their own loan programs, many of which lack the fixed-interest rates and more flexible repayment options that come with federal student loans, according to the report. “School executives could have viewed the pull-out of the third-party creditors as a warning sign that lending without regard to repayment caused significant harm to their students,” reads the report by the National Consumer Law Center, an advocacy group that works with low-income populations. “Instead, many proprietary school executives chose to create or expand institutional loan products … even though their students were already struggling with student loan debt.” Most federal student loans are capped at rates of 6.8 percent or lower. For a newly created private loan program at ITT Technical Institute, rates can range anywhere from 4.75 percent to 14.75 percent interest, depending on a student’s credit score. Interest rates can adjust over time, and can range as high as 25 percent, according to ITT documents in the report. DeVry offers loans with 12 percent annual interest that require students to make payments while they are enrolled, according to the company’s loan documents. The remainder of the balance is due within a year after graduation, and cannot be deferred. Supporters of the for-profit sector don’t dispute that internal lending has increased since the credit crisis. But they argue that such loans are necessary to fill in the financial gap for students who cannot afford the cost of school on their own. “We believe that students should have an option to go to school,” said Harris Miller, president and chief executive of the Association of Private Sector Colleges and Universities, a lobbying group for the industry. “We’re willing to take a chance on students. Unfortunately, many private lenders are not willing to do that today, unless you’re already upper-middle-class, which is not where most of our students are.” The so-called “90/10 rule” has been a flashpoint in the debate on the for-profit education sector. Critics of the industry argue that the regulation creates incentives for schools to game the system by increasing tuition to a point where students will have to come up with out-of-pocket expenses to satisfy the 10-percent category. The Consumer Law Center report asserts that schools are satisfying the non-federal income by increasing such institutional loans, even though some institutions expect more than 50 percent of the loans to eventually default. “The schools seem to view these loans more as ‘loss leaders’ to keep the federal dollars flowing,” the report states. “However, the view from the student perspective is much different. Students do not care if the high default rates help the companies maintain high tuitions and present a more attractive front to investors. Each charge-off represents an individual who cannot repay a debt and who may be facing aggressive collection tactics.” Scrutiny of the for-profit education sector has increased in recent years, as evidence mounts that many institutions are leaving students with debts they cannot afford to pay, given the low-wage jobs they tend to attain after graduation. For-profit schools enroll about 12 percent of students nationwide, yet the sector takes in nearly 25 percent of all student aid dollars and is responsible for 43 percent of student loan defaults. Average tuition at for-profit schools is nearly twice that of the in-state tuition at four-year public colleges, and more than five times the average tuition at community colleges, according to a Senate report released last year. For-profit schools have argued that the higher proportion of student loan defaults is an outgrowth of the students they tend to attract: a lower-income population that, according to the industry, is often overlooked by traditional nonprofit colleges. Critics point to the extraordinary growth of the industry, largely at the expense of taxpayers, despite the questionable outcomes and high debt loads for students. Average annual profits for the for-profit sector grew 81 percent between 2005 and 2009, according to a report last year by the Senate Health, Education, Labor and Pensions Committee. Schools in the for-profit sector run the gamut from specialized course offerings such as Le Cordon Bleu College of Culinary Arts, run by the publicly traded Career Education Corp., to the mostly online University of Phoenix, owned by the Apollo Group. Deanne Loonin, the staff attorney at the National Consumer Law Center who wrote the report, noted that much of the information on private loans to students granted by colleges was difficult to obtain. Most of the data was limited to what was disclosed in quarterly reports filed with the Securities and Exchange Commission and in earnings calls with investors. The report mentioned Corinthian Colleges Inc., which runs Everest College, which has more than 100 campuses across the U.S. and Canada. In 2007, the company took in 13 percent of its revenues from private loans – mostly from Sallie Mae, one of the nation’s largest student lenders. But Sallie Mae shut down lending to students at Corinthian and many other for-profit schools in 2008, because most of the potential borrowers did not represent good bets. So the school has ramped up internal student lending ever since, even though executives at the company in 2009 told investors on an earnings conference call that they expected default rates of more than 50 percent on such loans. Despite the anticipated high default rates, schools are still able to count some revenues from internal loans toward the 10 percent category to comply with federal rules. Congress passed a temporary measure in 2008 that allowed schools to count a portion of such loans as non-federal revenues through July 2012. Corinthian executives have also mentioned the possibility of increasing tuition to comply with the 90/10 rule. The idea is that increasing tuition would create a larger gap between the total cost of the program and what students are eligible for from federal financial aid programs — thus driving students toward the college’s in-house loans. In a November conference call, former chief executive Peter Waller said the company was “calmly evaluating whether to institute a substantial price increase in the third quarter of fiscal 2011.” He noted that “we do not believe such a price increase is in the best interest of our students,” according to a transcript of the call. Waller resigned later in November as chief executive. A spokesman for Corinthian, Kent Jenkins, said the loans offered by the company have the same interest rates as federal student loans – a maximum of 6.8 percent interest – and are intended to allow low-income students with very few other borrowing options to attend school. He called the report from the National Consumer Law Center “an advocacy document” and noted that the group has supported tighter regulations on for-profit colleges. Jenkins also noted that the 90/10 rule created a “catch-22″ for for-profit schools, discouraging schools from lowering tuition in order to comply with the 10 percent requirement. “We can’t lower tuitions because we would simply be in further violation of the requirement,” Jenkins said. “We’re in a position where our program may be about the cost of a year’s worth of financial aid for some students. So in fact, the amount of student loans may be 100 percent of the cost of the program.” A spokesman for DeVry, which was also mentioned in the report, said the company’s loan programs are a “valuable service” for students, and that less than a third of DeVry’s students carried a balance after the first year. Miller, who heads the lobbying group for the for-profit sector, said he agreed that the 90-percent regulation often created “perverse incentives” for schools to raise tuition in order comply with the rule. “It’s creating a disincentive to control costs,” Miller said. “You’re incentivizing a school to raise tuition, not because they actually need to raise tuition but because they need to create a gap between the maximum student aid a student is eligible for, and the tuition.”

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Ian Fletcher: Left and Right Playing a Double Game on Trade

January 30, 2011

Both Right and Left are playing a double game on trade in America today. Republicans and conservatives (if they even admit we have a trade problem) want to hear that America’s trade problems are caused by unfair distortions of free markets by our trading partners. To some extent, of course, they are, but even genuine 100 percent free trade would not solve America’s problems. And our trading partners are mostly just ruthless players of the mercantilist game, as we used to be. The multinational corporate Right (other factions exist, but have no power over Republican economic policy) claims, on ultimately Ricardian grounds, that free trade is in the national interest. But when pressed by contrary evidence, its corporate chieftains fall back on the position that their companies owe no loyalty to the U.S., so internationalized are their operations and diverse the nationalities of their shareholders and employees. Democrats and liberals (if they even admit we have a trade problem) want to hear that America’s trade problems are caused by greedy corporations and exploitative capitalism. But the problem is not that corporations are greedy per se , it is that corporate pursuit of profit has been decoupled, by means of free trade, from the success of the American economy as a whole. And although real economics certainly shows that exploitation in trade is possible, it doesn’t show that exploitation must occur for free trade to do harm. The American Left is also as conflicted as the Right: at some point, it must choose between opposing free trade in the interests of ordinary Americans, and opposing it in the interests of the world as a whole. Intellectually and emotionally, the latter is its obvious choice, but this is unlikely to play in Peoria. The ideal political position from which to oppose free trade would be a kind of nationalist liberalism, but this Trumanesque or Jacksonian position does not exist in American politics today. Bill Clinton, who flirted with serious industrial policy during the 1992 campaign, showed a glimmer of understanding this. But once in office, despite appointing serious thinkers on the subject like Laura D’Andrea Tyson to be Economic Advisor and Robert Reich to be Labor Secretary, he went straight in the other direction with NAFTA. America has yet to recover from his mistake.

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Robert Lenzner: How John Paulson Made $5 Billion Last Year

January 29, 2011

The secret to the spectacular returns Paulson and his employees reported for 2010 is due to their keeping much of their money- $14.9 billion or 42% of the total assets under management($35 billion)- in the funds. That’s called putting your money to work alongside your clients. That $14.9 billion commitment is revealed in Paulson’s yearend letter to investors. Some of Paulson’s personal share must come from the $4 billion he made going short against the subprime mortgage bubble in 2007. The Paulson funds made gross gains in 2010 of $8.4 billion before fees. So, 42% (their share) of the $8.4 billion meant $3.5 billion in gains for Paulson and his employees. Add to that a 2% fee on $35 billion of capital- $700 million- and then the 20% fee on the total profits made adds another $1.7 billion to the pot shared by Paulson and his team. By my figuring then, the total take comes to roughly $6 billion before taxes. Overall, the fund’s strategy made a transition during the year from a short equity bias with a focus on being long distressed securities to a long equity event focus, according to Paulson’s yearend letter. This growing bullishness on the stock market is due to Paulson’s careful tracking of the equity risk premium measured by J.P. Morgan; the difference between the yield on equities and the yield on bonds. Paulson is a buyer of stocks because he sees the equity risk premium in the market as “the highest it has been in over 50 years., indicating to us that equities are due to rise as the current economic environment is by no means the most challenging it has been in 50 years,” he wrote in his yearend letter which was posted Friday on the internet. Last year, for example, Paulson made a 43% return or over $1 billion on Citigroup- buying shares at $3.20 a share and selling them for $4.60 a share later in the year. The Paulson Gold Fund was up over 35% on the year, as positions in Anglo Gold, Osisko and GLD, the giant gold ETF all paid off bigtime. Paulson is optimistic that gold will outperform for the next 5 years and is “the ideal vehicle to hedge against the risk of the U.S. dollar.” The funds held $20 billion in 40 different distressed situations where most of the companies have “repaired their capital structures.” He also sold off positions in major banks like Bank of America, and went long Anadarko, the oil and natural gas producer. Paulson’s hedge fund has piled up gains of 26 billion since inception in 1994- 3rd biggest killing of all hedge funds. Quantum Endowment Fund, begun by George Soros in 1973, has racked up $32 billion in net gains. Renaissance Medallion Fund, founded in 1982 by James Simons, has delivered net gains of $28 billion. He expects all his funds “to outperform in 2011.”

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Jeff Bocan: Venture Capital Investing in Michigan — Going Beyond Hand-Waving and Hopeful Hype

January 28, 2011

“Leading the cleantech revolution,” or “Leveraging the intellectual property of our major research universities” — such hopeful and visionary statements are just a sampling of various mantras that have echoed the chambers of Midwestern capitals and filled the pages of local newspapers for the past several years. In the face of the recent economic despair that has besieged the regional economy, numerous Midwestern politicians, economic developers and regional venture capitalists have been, somewhat counter-intuitively, touting the notion that Midwest states like Michigan actually present excellent, yet overlooked, venture capital investment opportunities (including yours truly, as I did in ” America’s Midwest: Cashless Chasm or The Valley of Opportunity? “). Skeptics (which predominantly include frustrated Midwesterners, some business journalists and dismissive coastal venture capitalists) have generally disregarded such optimistic economic proclamations as desperate political hand-waving and hopeful, yet hollow hype to win votes, mollify the economically depressed and justify their own existence. I can understand why one would be doubtful — it is easy to be negative these days. But today, I write to tell you that the skeptics and defeatists look to be wrong, and we have some early evidence to prove it. It has been nearly a year and a half since I moved my family from the venture capital scene and beaches of Southern California to pursue what I believed was a greener, relatively untapped entrepreneurial landscape of Michigan and the Great Lakes region. (The decision to do so was laid out in my first HuffPo blog post, ” Five One-Way Tickets to Michigan, Please “). For those of you who don’t know, the venture capital process is a long-term game — it often takes 5-7 years to say with certainty whether we have done well with our investments. My firm is roughly two years into the process of investing our $100+ million venture capital fund into companies that are based in or that have operations in Michigan. With a couple of years of hard work under our belts, I feel comfortable sharing some initial data points to demonstrate that the opportunity is indeed real, though it is actually bigger and more diverse across the capital need continuum than we originally thought. Let me be clear, I am not prematurely rolling out the “Mission Accomplished” banner. As I mentioned, it takes years before a venture capitalist can claim victory for their fund. Think of this more as a peek at the scoreboard in the third inning of a baseball game… Attaining “victory” in our case is generally a three-step process: 1) Find 12-16 promising, fast-growing companies consistent with our investment strategy to invest into; 2) Work with the management of those companies over several years to build them and position them to realize their fullest potential; and 3) Generate a significant financial return for our investors through the realization of profitable “liquidity events” — the sale of our companies to larger companies or through an IPO. Here is a breakdown on how what we have done to date: 1. Executing the Investment Strategy — finding and completing investments Our investment strategy is to invest $2-8 million into mid to later stage companies that need growth capital to expand their products, services or to enter new markets. We are not doing early stage ventures (i.e., two guys and a powerpoint presentation) with this fund — we felt the need for growth capital was particularly acute for growth-staged Michigan companies given the pronounced shortage of investment capital in the state. A key assumption driving the aforementioned hopeful hype was that because of its manufacturing legacy and excess capacity, disproportionately high number of mechanical and industrial engineers per capita, existence of some of the largest research universities in the nation, amongst other things, the Midwest possesses many of the key elements for innovation, cost leadership and entrepreneurship to thrive, particularly in cleantech and health care. To date, we have reviewed over 1,000 opportunities and have invested nearly $50 million into 12 companies (and have reserved another $25 million or so for further capital needs those companies may have). The breakdown by sector in terms of capital invested is roughly: Health Care: 42%; Cleantech: 33%, and IT: 25%. The proportional split of our portfolio indeed suggests the key assumption behind the hype is well-founded. All 12 of our investments remain in good health and in all instances the core investment thesis (the reason we thought it was a good idea to invest in the first place) is still intact. Again, it is too early to break out the champagne, but we are on the right path and the early indicators give me the confidence to state that there are plenty of high quality opportunities to invest into in Michigan (and we aren’t done yet!) — it is no longer a hypothetical vision touted by a politician. 2. Building the Businesses and Positioning for Success It is certainly premature to make definitive claims on this point, but I can say that all 12 of our companies have increased their revenues and/or are ahead of their technical milestones after the first year of our investment (some dramatically). Creation of jobs is a major metric of focus and natural benefit of venture capital investment. All 12 companies have significantly increased their workforce (relative to their size) and often times, given that our investment focus is on knowledge-based services or innovative technologies, many of the new hires are higher salaried jobs that contribute welcome increased tax revenue to shrinking state and local budgets. For example a recent investment, ReCellular , hired over 30 people within a couple months of receiving our fund’s investment and is continuing to grow its business and its talent pool. 3. Generating Financial Return for Our Investors To our investors, returns are the ultimate determining factor of success, and at this point it is way too early to tell how things will shake out. Suffice to say, we feel good about where we are at this point but a lot of hard work remains and hopefully we are graced with a little bit of luck along the way before we call it a day. I have always been a person who takes pride in doing what they say they are going to do. Stating my intentions on a Huffington Post blog post a year and a half ago may have been a bold place to do it, and as such, I felt a sense an obligation to my readers to check in and let you know if we are doing what we set out to do. Indisputably, we have moved beyond the political hand-waving and the hopeful hype – we are finding great companies and putting the capital to work. Now we must continue building market leading businesses that can enable a significant financial return to our investors and to make a positive lasting impact on the communities where our companies operate — it is then we can proclaim, “Mission Accomplished”. So far, so good…

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Beth A. Brooke: What’s the Difference?

January 28, 2011

Kudos to the World Economic Forum (WEF). Big changes usually begin with small steps and the WEF continues to step forward. A new WEF policy this year required the Forum’s 100 Strategic Partners to select at least one female executive among the five delegates they sent to Davos. This simple action more than doubled the participation of women executives among the Strategic Partners. Women were still few and far between in Davos, but it was both symbolic and an important step forward. I have been a WEF delegate for my organization, Ernst & Young, for five years. It was gratifying to participate with friendly faces that brought different perspectives to this important annual gathering. My initial impression when I saw the participant list — wow, I knew nearly all of the women! These are highly regarded, high-level women leaders. Why hadn’t they been at Davos before? I guess it shouldn’t be too surprising. There is a paucity of women CEOs, board members and policymakers. Progress around women’s advancement has been moving at a glacial pace in all countries. The White House Project Report: Benchmarking Women’s Leadership shows that women hold a static 18% in the leadership ranks across ten sectors of the US economy, despite their record participation in the US workforce. Another example: The latest statistics from Catalyst on the percentage of women on boards and in leadership concur that the numbers have been virtually stagnant over the last five years. Women are still less than 3% of Fortune 500 CEOs, 15% of boards, and only 20% of WEF attendees. WEF has been trying. They formed a gender parity group with 50 men and 50 women. They issue the annual Global Gender Gap Report. They are shooting for 40% women in their Young Global Leaders program. After all these steps failed to produce the desired results, WEF took this next step with the policy this year. Without a little nudge, it’s easy to gravitate towards colleagues and leaders who think, look, and act like we do. Unconscious bias on the part of those in power is undoubtedly behind the glacial pace of change. (In fact, I’ve found this same dynamic to be true in discussions of women’s advancement initiatives — it’s too often women only talking to other women about what needs to change.) With WEF’s new policy, suddenly, women who arguably should have already been a part of the Davos scene were actually there this year. And there was no doubt in my mind that having access to the incredible network of corporate, political and civil society global leaders — these women would make the most of it. They contributed positively and differently to the dialogue, to the benefit of the companies they represent and to the broader public interest. Having said that, there were still far too few women on the dais and on the panels debating the serious issues facing our global economy. The fundamental question for each of us when it comes to women’s advancement — and more inclusive leadership in general — is whether we believe there is still a reason to “push.” Is there really a benefit? Is there something to be gained by aggressively engaging diverse perspectives? I believe the answer is yes — we still need to push — for two reasons. First, there is undeniable proof that performance and outcomes will be better. Second, I have personally experienced the benefits of diversity in action. There is a tremendous volume of research, conducted by both the private and public sector that having more diversity on corporate boards, for example, results in better financial performance and corporate governance. Research has also proven that well-led diverse groups are better at problem solving and homogenous teams run the risk of “groupthink.” Today, there is an even more compelling reason to involve more women leaders. Women, according to a study by Booz & Company, are an “emerging market” as they become economically empowered around the world. They are “the third billion”, consumers, employees, leaders, or entrepreneurs, only behind China and India. Who would ignore that size of emerging market? Who would exclude India or China from Davos or fail to evaluate investments in women as they consider investments in other emerging markets? Having access to and leveraging the potential of half of the global talent pool is vital to economic progress around the world – individuals, families, corporations, and whole societies benefit. The potential ROI is undeniable. Putting the research aside, I have countless examples throughout my more than 30 year career of meetings in which I’ve been the lone female voice. Often, my voice was dismissed, and I know I speak for all women leaders when I say that. On the flip side, I’ve been in meetings where there was a critical mass of diverse perspectives, and the conversations changed: tough decisions were made, but only after incorporating multiple and varying viewpoints and perspectives. After many years of experience, I can vouch for the fact that a healthy dose of difference, even dissent, produces better conversations and results. At a time when the global problems we face are more complex than ever, we can no longer stay in the comfort zone of the status quo — we must proactively seek to include diverse perspectives by setting goals and taking action. We need to go beyond mentoring to sponsor and appoint leaders who don’t think, look, or act like we do. In short, we need to push. This year, having more women in Davos was important but not a tipping point; the numbers are still too few. But things changed. I spoke with many leaders who found the different conversations and the new networking refreshing. They found, like I have often found, that when there is a lot of “different” going on — good things happen. So thanks to the WEF for using your platform to make a difference. Keep pushing.

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Microsoft Earnings Edge Down On Slow PC Sales

January 27, 2011

SEATTLE — Microsoft Corp. said Thursday that its net income for the latest quarter fell slightly from a year ago, and it beat Wall Street’s expectations despite the weak personal computer market. Sales of Office 2010 to consumers and businesses buoyed the results, as did the popularity of Kinect, Microsoft’s new motion-sensing controller for the Xbox 360 video game system. Microsoft’s net income for the October-December quarter was $6.63 billion, compared with $6.66 billion in the same period last year. Thanks to stock buybacks, its net income rose to 77 cents per share, from 74 cents. Analysts surveyed by FactSet were expecting net income of 69 cents per share for the fiscal second quarter. Much of Microsoft’s business depends on selling copies of the Windows operating system and Office desktop software, products that usually rise and fall with fluctuations in the personal computer market. Microsoft launched Windows 7 in the same quarter of 2009, making for a tough comparison. Revenue plunged 30 percent in the Windows division to $5.1 billion. Worldwide personal computer shipments only grew about 3 percent in the latest quarter, as Apple Inc.’s iPad and the promise of more tablet devices to come made consumers think twice about what kind of device to buy. However, the division that sells Office software and other programs saw revenue rise 24 percent to $6 billion. Big companies that put off buying new technology during the worst of the recession are more willing now to upgrade their systems. Microsoft said the division’s revenue from businesses rose 18 percent while revenue from consumers jumped 49 percent, both because of sales of Office 2010. Strength in the entertainment and devices division, which is responsible for Xbox 360, also helped make up for weak Windows sales. Microsoft says it sold 8 million Kinect controllers, helping push revenue for the segment up 55 percent to $3.7 billion. In all, Microsoft’s revenue edged up 5 percent to $20 billion, topping analysts’ expectations for $19.2 billion in revenue. The software maker rushed out its earnings report a few minutes early, just before the markets closed for the day. Shares spiked to more than $29 per share in heavy trading about 15 minutes before the closing bell, before dropping back to $28.87, a 9 cent gain for the day. They slipped 16 cents to $28.71 in extended trading. “A preproduction draft of our earnings release was discovered by one or more media sources who then published our results to the Web before market close,” Bill Koefoed, Microsoft’s general manager of investor relations, said in a statement. Microsoft posted its official numbers after consulting with the Nasdaq stock market, he said. The company is reviewing its procedures to avoid a repeat of the earnings leak. This has happened before to other companies, including The Walt Disney Co. last year. A reporter accessed the quarterly report by guessing the Web address Disney would use before the information was made public, based on the pattern used in past quarters. Microsoft did not immediately say whether the media used a similar tactic to obtain the early results. Despite a successful holiday season for Kinect, Microsoft still needs to prove it is heading in the right direction in areas where it currently lags behind market leaders. Thursday’s report included a wider loss in the online division, which is mostly made up of online advertising. Google Inc., which makes almost all of its money from online advertising, saw its earnings in the same period rise 29 percent to $2.5 billion. Devices running a new smart phone system, Windows Phone 7, went on sale during the quarter, but in its quarterly filing with the Securities and Exchange Commission, Microsoft did not mention its contribution to the entertainment and devices division, which also houses Xbox.

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David Isenberg: PMSC and Trafficking: Room for Improvement

January 27, 2011

One of the unpleasant aspects of the private military and contracting world concerns the way employees, especially Third World country nationals, are sometimes treated. Note that I wrote “sometimes.” What I am about to write about does not reflect the actions of the majority of contractors but it happens enough to warrant continuing concern. What I am specifically talking about is “trafficking in persons”; something done both by contractors and regular military forces. Over the past decade, Congress passed legislation to address its concern regarding allegations of contractor and U.S. Forces’ involvement in sexual slavery, human trafficking, and debt bondage. Prior to 2000, allegations of sexual slavery, sex with minors, and human trafficking involving U.S. contractors ( as in Dyncorp ) in Bosnia and Herzegovina led to administrative and criminal investigations by U.S. Government agencies. In 2002, a local television news program aired a report alleging that women trafficked from the Philippines, Russia, and Eastern Europe were forced into prostitution in bars in South Korea frequented by U.S. military personnel, which resulted in an investigation and changes to DoD policy. In 2004, official reports chronicled allegations of forced labor and debt bondage against U.S. contractors in Iraq. Needless to say these incidents were contrary to U.S. Government policy regarding official conduct. In 2000, the president signed into law two statutes responding in part to identified contractor and U.S. Forces’ misconduct in Bosnia and Herzegovina: Public Law 106-386 on October 28, and Public Law 106-523, “Military Extraterritorial Jurisdiction Act of 2000,” on November 22. The stated purposes of the first statute are “…to combat trafficking in persons [CTIP], a contemporary manifestation of slavery whose victims are predominantly women and children, to ensure just and effective punishment of traffickers, and to protect their victims.” The second statute established “Federal jurisdiction over offenses committed outside the United States by persons employed by or accompanying the Armed Forces, or by members of the Armed Forces who are released or separated from active duty prior to being identified and prosecuted for the commission of such offenses.” Congress specifically extended this extraterritorial jurisdiction over trafficking in persons (TIP) offenses committed by persons employed by or accompanying the Federal Government outside the United States in Public Law 109-164, “Trafficking Victims Protection Reauthorization Act Of 2005,” January 10, 2006. Additional reauthorizations expanded the scope and applicability of the first statute. Public Law 108-193, the “Trafficking Victims Protection Reauthorization Act of 2003,” December 19, 2003, gave the Government the added authority to terminate grants, contracts, or cooperative agreements for TIP-related violations. That law says: The President shall ensure that any grant, contract, or cooperative agreement provided or entered into by a Federal department or agency under which funds are to be provided to a private entity, in whole or in part, shall include a condition that authorizes the department or agency to terminate the grant, contract, or cooperative agreement, without penalty, if the grantee or any subgrantee, or the contractor or any subcontractor (i) engages in severe forms of trafficking in persons or has procured a commercial sex act during the period of time that the grant, contract, or cooperative agreement is in effect, or (ii) uses forced labor in the performance of the grant, contract, or cooperative agreement. In 2006, the Civilian Agency Acquisition Council and the Defense Acquisition Council agreed on an interim rule implementing the above stated requirement, adding Federal Acquisition Regulation Subpart 22.17, “Combating Trafficking in Persons.” There are other regulations and laws on the subject but the above should suffice to demonstrate the U.S. government recognizes this is a serious issue. To their credit many, even perhaps most PMSC, do as well. For example, the International Code of Conduct for Private Security Providers , signed last November, has, a section that says: Signatory Companies will not, and will require their Personnel not to, engage in trafficking in persons. Signatory Companies will, and will require their Personnel to, remain vigilant for all instances of trafficking in persons and, where discovered, report such instances to Competent Authorities. For the purposes of this Code, human trafficking is the recruitment, harbouring, transportation, provision, or obtaining of a person for (1) a commercial sex act induced by force, fraud, or coercion, or in which the person induced to perform such an act has not attained 18 years of age; or (2) labour or services, through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, debt bondage, or slavery. While the sex aspect gets people attention it is the second part, “labour or services, through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, debt bondage, or slavery” which is the more common offense. Try searching online for “TCN (stands for Third Country National] trafficking AND Iraq” and you’ll see what I mean. So with that as background how well are both governmental personnel and contractors doing in policing themselves in this area? They could be doing better, according to a new report from the Department of Defense Inspector General. It found: • While three quarters of the contracts sampled contained a Combating Trafficking in Persons clause, only little more than half had the required Federal Acquisition Regulation clause. • DoD contracting offices lack an effective process for obtaining information pertaining to trafficking in persons violations within the DoD. On the plus side: • DoD and other Federal law enforcement organizations were developing procedures to identify trafficking in persons incidents in criminal investigative databases. • Several organizations demonstrated Combating Trafficking in Persons awareness and quality assurance best practices. The Federal Acquisition Regulation (FAR) requires that all Federal solicitations and contracts contain clause 52.222-50, “Combating Trafficking in Persons,” (CTIP) or the clause with Alternate I modification for contracts with performance outside the U.S. The team reviewed 368 DoD service or construction contracts for work in the Republic of Iraq, the Islamic Republic of Afghanistan, the State of Kuwait, the State of Qatar, and the Kingdom of Bahrain awarded in FYs 2009 and 2010. The report found 53 percent of the contracts (195 of 368) contained a proper version of the mandatory FAR CTIP clause, and 26 percent of the contracts (95 of 368) contained an incorrect citation. 21 percent of the contracts (78 of 368) did not contain any form of the FAR clause. Noncompliance with the requirement to include the CTIP clause in contracts has two negative effects. First, contractors remain unaware of the U.S. Government’s “zero tolerance” policy and self-reporting requirements regarding CTIP. Second, contracting offices were potentially unable to apply applicable remedies to correct contractor violations when the CTIP clause was not properly present. The number of contracts without any form of a CTIP clause indicates that additional effort is still necessary to ensure compliance.

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Eboo Patel: Davos: The Global Village and the Local Community

January 26, 2011

The World Economic Forum — like the Clinton Global Initiative, the TED Conference, the Aspen Ideas Festival and other such global confabs — is a carnival of ideas, opportunities, dreams and confessions. It’s less manic than CGI, not quite as laid back as TED, but definitely part of the same family. And it has the added distinction of being, as far as I can tell at least, the Mothership — the event that launched the pattern in which the global meritocratic elite would gather together face-to-face to discuss a wide-ranging, even eclectic agenda. Clinton very definitely shaped his conference to be Davos-like (with the added layer of the attendees making “commitments” to do good works in the world), and while TED began life with a smaller and quirkier dream, it has morphed under Chris Anderson’s leadership to rival (in talent and ideas at least) any other gathering on the planet. Other major conferences tend to gather a narrower range of people to talk about a single subject (the World Health Organization) or have become so unwieldy as to be impossible to navigate (most UN gatherings). The World Economic Forum and its close cousins are different, and professor Klaus Schwab, the founder, knows it. In his introductory session for Davos newbies, he explained the big idea and how it came about. As a Management Professor, he advanced something called “stakeholder theory” – the idea that companies are not just responsible to their shareholders but to a broader range of stakeholders. If such stakeholders gathered to discuss issues, shape a common agenda and find resonances, not only would the company be stronger, but society would be better. Schwab wrote a book about the idea in 1970, and then decided that he wanted to build a platform to try putting it into practice. The first World Economic Forum took place in 1971. The result, 40 years later – a conference that CEOs, presidents and prime ministers feel like they have to come to, and that some happily pay literally hundreds of thousands of dollars to attend – is nothing short of astonishing. The people who come to the World Economic Forum are segmented into different communities – government leaders, media leaders, strategic partners (which are basically Fortune 500 companies, and are the ones who pay the big bucks to attend). Over time, Schwab has added other key communities — technology pioneers, young global leaders, social entrepreneurs, global growth companies (which are going to be the future Fortune 500 and are largely in China). The list of communities shows that he’s a man who is on the cutting edge without being faddish. All in all, it’s a reasonable representation of many of the groups who make things happen at the global level in our world. The more I thought about it, the more I realize that the core idea — and this is not a criticism, simply an observation — is quite old and simple: a healthy social ecology gathers its various segments every so often to bat around ideas, address recurring problems and shape a to-do list for the year or ten ahead. It’s old-school community development really, something that good alderman do in their neighborhoods and good mayors do in their cities: gather the shopkeepers and real estate developers and homeowners and cops and kids and teachers and say, “So what’s this neighborhood going to be about next year?” The fact that Professor Schwab came out of the management world simply means that his scope was global and his network was CEOs. Comparing Davos to a local community development meeting will inevitably bring up local/global issues. The image is so crystal clear it begs to be said out loud. Isn’t it quaint that a slice of the world’s ecology gathers in a Swiss hamlet to engage face-to-face. It makes that global village metaphor feel so, well, real. I wish. In a smart Atlantic piece, Chrystia Freeland explains the rub: “Today’s global super-rich are increasingly a nation unto themselves.” They move their companies where their customers are (increasingly Asia), they can’t find their way around their hometowns because they are so infrequently at home. If lifting people into the middle class in India with jobs and goods means someone has to fall out of the middle class in Indiana, well, that’s globalization. One of the reasons for the increase in the number of World Economic Forum-type events is because the group that gathers here likes to be together. The down-low on Davos is that the really exciting events – the soirees, the nightcaps, the endless-discussion dinners — happen after 10 p.m., like in a college dorm. Leading up to the World Economic Forum, I got dozens of e-mails advertising various late-night social events, and almost nothing touting the formal agenda during the day. These people like to socialize with each other. This is their community. Look, nobody expects the CEO of Citi to walk to work, become president of the PTA and support the neighborhood Little League team. But there was a time that great companies were proud of the cities they were based in. That meant something for jobs, neighborhoods, art museums, local charities. Are those days numbered? Interesting that a stakeholder-driven, community-development-like approach to shaping an agenda for a globalized world could hold such dangerous consequences for local communities. (This piece is re-posted from the Washington Post .)

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Alicia Morga: Where Are the Women Entrepreneurs?

January 25, 2011

Silicon Valley has been batting around the question, where are the women entrepreneurs? There are women entrepreneurs. In fact, women-owned businesses contribute close to $3 trillion to the U.S. GDP, according to the Small Business Association. But these ladies aren’t on the radar of Silicon Valley because they don’t have venture funding. It’s easy to see why many women don’t have venture funding. You only have to understand what it takes to obtain it. Most women owners of small-to-medium sized businesses don’t go after venture capital because they don’t know anybody employed by a venture capital firm — part of what is required to gain entry. The venture capital community, for all the power it yields, is small and insular. That’s not to say it can’t be cracked, but if you don’t live in Silicon Valley, New York, Boston, Colorado, Austin or Los Angeles, you’re going to have a hard time building the relationships it takes to get a meeting. There is, however, another way. You have a big idea with a large potential return on investment. The critique of women is often that they don’t think big enough, but the critics forget the practical realities of aiming for the fences. It’s risky. Many of the women who start businesses often get their companies to a place where they are making more money than perhaps they thought they’d ever see — probably right around $250,000 a year in take home pay. At that income level, they can put their kids through college, buy a home and manage their lives. For all the risk inherent in entrepreneurship, it’s a comfortable outcome and doesn’t make the owner any less of an entrepreneur. It is not a number, however, that excites venture capitalists. Many of these businesses actually could be bigger and more interesting to VCs, but at least three things would have to happen — and they’re not unique to women owned businesses. First, the owners would have to have access to capital to expand. It’s nearly impossible these days to get a small business loan and you can see here the classic chicken versus the egg conundrum. Second, the businesses would have to be centered on technology. Venture capitalists, in general, are uncomfortable with non-technology focused businesses, even though non-technology focused businesses make up greater than 50% of the stock market. Third, the owners would have to acquire new skills. It’s one thing when you’re the plumber. You can generate a certain amount of revenue doing most of the plumbing yourself. But in order to expand, the plumber has to become a manager, has to build systems, an organization and these are difficult things to do when you’re trying to actually get work done at the same time. Even if all these criteria are met venture capital investment may still not make sense for the business. And there are plenty of women who are smart enough to know that and therefore do not seek it. Yet, Silicon Valley doesn’t recognize these ladies as entrepreneurs. To fit Silicon Valley’s myopic view of an entrepreneur women business owners would have to raise venture capital which a certain percentage don’t need, some don’t qualify for, and others don’t even know is possible. Still, if we want more venture-backed women led businesses, we can start by inspiring women to first become entrepreneurs. We can do this by touting all women entrepreneurs, regardless of their type of business or financing. Further, we can educate young women about the venture capital industry. It’s easy to forget when you’re in Silicon Valley, but many young people, future business leaders, have never even heard of venture capital. Exposure can help shape the form of dreams. Finally, the venture community itself could benefit from meeting women entrepreneurs where they find them. Innovative financing models, such as extracting a return through dividends and smaller, paced investments alongside a broadening of the types of businesses funded, might not only support a more balanced landscape but also restore venture capital as a viable asset class. The reality is there are a number of women entrepreneurs out there who have built successful businesses — often, one dollar at a time. These ladies are my heroes and from my vantage point, I see them everywhere.

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Marc Stoiber: Green B2B: The Secret Sauce For Better Employees?

January 24, 2011

Sustainability is very much a headline in B2C. But we don’t hear much on the subject in B2B. Is it happening? What are the motivators for B2B businesses going green? And what are the consequences of ‘wait and see’? This article is the second in a three part series exploring B2B sustainability issues, culminating in a webinar Tuesday, February 8, 1pm EST (10am PST). To add the webinar to your Outlook calendar, click here . Sometimes, a clever opener is the best way to draw readers. And other times, well, you just let the facts speak for themselves: • Mail sorters at the main US Post Office in Reno, Nevada became the most productive and error-free in the western US after a ‘green’ energy and lighting upgrade in their building. The $300,000 upgrade produced $50,000 in yearly energy and maintenance savings…and a whopping $400,000 annual productivity gain from employees . • VeriFone, a subsidiary of Hewlett-Packard that makes electronic swipe readers to verify credit cards, renovated their building, beating California’s strict Title 24 building code by 60 percent with a 7.5-year payback. More astonishing, however, was the five percent increase in employee productivity and 45 percent drop in absenteeism after the overhaul. These benefits brought payback to under a year, for a return on investment of more than 100 percent. • The Superior Die Set Corporation of Oak Creek, Wisconsin upgraded lighting for $3,000, providing annual energy and maintenance savings of $1,750 – a payback of 20 months. But reduced reflections allowed drafters to cut turn-around time for drawings by more than 11.3 percent , worth $37,500 a year, reducing the payback to under one month. These cases have two things in common. First, each company greened their operations to raise operational efficiency and comply with legislation. And second, each company was taken by surprise when a side benefit – happy employees – seemed to produce unexpected returns. The Best Employees Want Green A recent poll on MonsterTRAK.com found that 80% of young professionals are interested in securing a job that has positive impact on the environment, and 92% would be more inclined to work for a company that is environmentally friendly. How do they find those jobs? One way is through the Environmental Defense Fund’s unique Climate Corps . EDF Climate Corps places specially-trained students from leading business schools in companies to develop energy efficiency plans. One glance at Climate Corps’ website reveals the top caliber talent attracted to the program – and the incredible benefits to partner companies. But are employees picking green companies in meaningful numbers? Anecdotal evidence would suggest so. On a recent visit to Patagonia HQ in Ventura, CA I learned that for each job opening posted, the company receives thousands of qualified applicants. It’s no surprise the company defied the recession, and continues to grow at a healthy pace. Attracting talent is only part of the equation. Andy Mercy is CEO of Angelpoints , a company that helps clients build more effective corporate social responsibility (CSR) programs. In a recent conversation, Mercy said employee CSR programs create benefits far beyond lessening the company’s ecological footprint. In one of the companies serviced by Angelpoints: • Galvanizing employees around CSR produced one of the most positive aspects of job satisfaction 75% of the time; • 49% of employees reported they learned valuable new job skills through the CSR activities; • 64% of the CSR activities resulted in new business leads, when employees were teamed with clients or suppliers in joint programs. Creating a happier, healthier workplace seems an obvious way to boost productivity and attract the best workers. Sadly, this fact is lost on the majority of B2B CEO’s. What Are You Missing? Ian Sugarbroad, former CEO of LGC Wireless, built his B2B company in the hypercompetitive environment of Silicon Valley. In a phone conversation, Sugarbroad credited his corporate green programs with maintaining a stable, highly motivated workforce. And he can’t believe green hasn’t become par for the course among B2B CEO’s. “It definitely hasn’t become standard procedure in Silicon Valley. I believe only 30% of CEO’s think about CSR. 20% just go with the flow, adopting the same green behavior as their competitors. And 50% don’t get it at all – they think building a great company is still as simple as building a great product.” Fact is, an alarmingly high number of B2B companies aren’t up to speed on green issues that could seriously impact their business. According to Scott Wilson of IHS , a recent study conducted by his firm revealed that 45% of B2B’s were unaware of ‘conflict mineral’ legislation enacted in July 2010 – legislation that could cripple electronics suppliers. How does your company stack up? Are you at risk of losing employees, as well as being penalized by legislation or customers greening their supply chain? Learn. Adapt. And Communicate. There are three major lessons to be learned. First, stay informed. This is easier said than done, as information flow has become a torrent. But it’s vital that someone in your company tracks both customer trends and legislation. Second, use the information to adapt to your environment. This adaptation needs to be strategic – choose your areas of green focus with an eye on the white space you could claim. And finally, communicate and engage your employees. Ensure they know what you’re doing in green. Even better, engage them to shape the green course of your company.

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Queensland Floods Crisis: Legal Considerations as Companies Recover and Return to Operation

January 24, 2011

Queensland Floods Crisis: Legal Considerations as Companies Recover and Return to Operation

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Mortgage Giants Leave Legal Bills To The Taxpayers

January 24, 2011

Since the government took over Fannie Mae and Freddie Mac, taxpayers have spent more than $160 million defending the mortgage finance companies and their former top executives in civil lawsuits accusing them of fraud. The cost was a closely guarded secret until last week, when the companies and their regulator produced an accounting at the request of Congress. The bulk of those expenditures — $132 million — went to defend Fannie Mae and its officials in various securities suits and government investigations into accounting irregularities that occurred years before the subprime lending crisis erupted. The legal payments show no sign of abating.

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Jason Schmitt: Quicken Loans Turns Success into a Philosophy

January 21, 2011

Dan Gilbert has figured a few things out for us. It is possible to be from Detroit and be successful. It is possible to create a workforce that is positive in this economic climate. It is possible to revitalize Detroit’s downtown. And it is possible to go against the dominant statistics of an industry. But it is not easy — it takes strategy and a philosophy that is understood by the full organization. Top lenders in the mortgage industry currently have the lowest referral rating of any business sector: 11%. That means 89% of mortgage customers are dissatisfied. Put me in that group. But Quicken Loans is doing something obviously different. Quicken Loans sits today with a 94% referral rating. They, and Detroiters by association, seem to have hands on something powerful enough to overcome the dominant themes of an industry that imploded. I research Detroit creativity and had an opportunity to be included as an “outsider” to Quicken Loan’s new employee orientation called “ISMs in Action.” I brought a pair of fresh eyes with me to this session just like these 240 new employees — since we collectively had not been around the Quicken Loans culture. We were like new friends coming to Gilbert’s apartment for the first-time. We could see things that he couldn’t: little changes that might need to be made. Gilbert knows this phenomenon and tries to harness its energy. Gilbert and Bill Emerson (CEO of Quicken Loans) lead this all day session and make a perfect duo. They are smart, but not too textbook smart for their own good. They know success, but both question if excel spreadsheets and pie charts are required to detect what works in an organization. This duo is pumped. And unique. And not afraid of putting some serious cash on the line for innovation’s sake. They say if you chase pennies, you will find pennies. If you invest in big ideas, skills, innovation, talent, design, marketing, technology: your return will be more than pennies. These two executives aren’t penny pinching. Together, these leaders spoke for ten hours straight and utilized a staff of over 20 to keep things streamlined — showing the priority and high expectations that are bestowed upon these new recruits. What other company has top executives that are willing to wipe a day off their calendar for the newbies–and also, what other companies have top executives who have that type of energy to command an audience on the edge of their chairs for that length of time? This isn’t normal–but neither is having net revenue exceed net expenditures in 2011. The difference is working. Although 98% of the new 240 Quicken Loans recruits wear black shoes, that seems to be the only similarity. People of all races, sizes, and ages filled the elevator with black loafers, pumps, and high heels as they are beamed up to the 15th floor of the Compuware Building. These 240 new employees are becoming orientated to organizational philosophies that are miles away from mortgages and lending. Quicken Loans team members work in a diverse array of industries from online realty to sports posters to fashion trending to biotechnology. But the beauty is that good core fundamentals don’t change from job to job–and leadership traits are the same in all industries. Taking in Gilbert’s and Emerson’s presentation, I was sitting by the founder of Xenith concussion resisting helmets, Vincent Ferrara, MD. Ferrara was a former quarterback at Harvard who, after becoming a doctor, had an idea on making a better, more protective helmet which drastically reduces concussions. Quicken Loans likes big ideas and, in turn, Xenith likes Quicken Loans. One more winning relationship pioneered from these fundamental philosophies. Over the course of a very full day, 18 separate ISMs were covered. The ideas all focused on their biggest commodity–people. Quicken Loans people aren’t riveting metal together producing bombers at Willow Run airport–instead their people, over 4,000 of them, are using their heads, becoming leaders, and, in turn, producing success. Quicken Loan’s special sauce is their people–and their special ingredients are creativity and innovation. That is the exact same creativity and innovation that China, Japan, and India wholeheartedly acknowledge that they lack. This trifecta of mass producing mite might be good at streamlining existing processes and selling for 1/10th the American equivalent–but they are a long way away from harnessing this sort of energy. Quicken Loans seizes on the last American virtue: our brain. Thank goodness someone is thinking.

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Odysseas Papadimitriou: The Legislative Impetus for Using a Personal Credit Card to Fund Business Spending

January 21, 2011

Ok, the holidays are over, and it’s time to get back to business. A new year has arrived, and with it have come the promise of a fresh start and the desire to make this year better than the last. Perhaps you want to expand your business, go after another client segment or launch a new product. Maybe, considering the tough times we’ve all been enduring, you just want to increase profits in 2011. Whatever the case may be, handling your expenses wisely is a necessity. While what you spend money on is the most critical decision you must make, your chosen method of payment is important as well. Many small business owners assume they should fund their companies with business credit cards simply because the word “business” is in the name of the genre. However, contrary to naming conventions, personal credit cards are actually often the best spending vehicles for small business owners. With the passage of the new credit card law (CARD Act) came the institution of a number of credit card regulations designed to protect consumers from the predatory issuer practices that persisted prior to the Great Recession. Such regulations restrict issuers from increasing the interest rate on an existing balance unless a customer becomes severely delinquent. While these changes are undoubtedly a boon for consumers in general, they only apply to personal credit cards . This means that balances held on business credit cards are vulnerable to becoming suddenly more costly because of interest rate changes. Considering that it’s common practice for credit card company executives to raise interest rates in order to quickly increase profits, this lack of protection is troubling for small business credit card users. However, this danger can easily be negated by simply opening a personal credit card and using it for all business purchases that will not be paid for in full by the end of each month. There is ultimately no good reason not to, especially since the common belief that business credit cards provide greater liability protection than do personal credit cards is, in fact, a misconception. Many people assume that the liability for any payment problems encountered with business credit cards will be at least partially assumed by their companies. However, small businesses are simply not large enough to warrant shared liability, and individuals are wholly responsible for delinquency and default with both small business and personal credit cards. There is no difference between the two in terms of individual liability protection. However, business credit cards do prove useful in other facets of business spending. They offer additional tools for tracking and reporting business expenses and allow owners to disperse individual cards with customizable limits amongst their employees and then earn rewards on their spending. For these reasons, business credit cards should still be used, yet only for purchases that will be paid for in full on a monthly basis. Establishing such a strategic method for funding your business will ultimately provide you with the cash flow stability and debt consistency that is integral to small business survival, especially in the current economic climate. So start the New Year off right by opening a personal credit card for your business expenses that will lead to a monthly balance. After all, not doing so is like gambling your company’s debt, and no one wants their livelihood to be a gamble. This article was written by Odysseas Papadimitriou, CEO and Founder of CardHub.com, an online marketplace for credit card offers and gift card exchange .

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Robert Reich: The Real Economic Lesson China Could Teach Us

January 19, 2011

Highlighting today’s summit between Chinese President Hu Jintao and President Obama is China’s agreement to buy $45 billion of American exports. The president says this will create more American jobs. That’s not exactly right. It will create more profits for American companies but relatively few new jobs. Nearly half of the deal is for two hundred Boeing aircraft whose parts come from all over the world. The rest involves agricultural commodities that don’t require much U.S. labor because American agribusiness is highly automated, and chemical and high-tech goods that are even less labor-intensive. General Electric and other companies are signing up for deals with China involving energy and aviation manufacturing. But much of this will be done in China. GE’s joint venture with Aviation Industries of China, to develop new integrated avionics systems (which presumably will find their way into Boeing planes) will be based in Shanghai. Here’s the real story. China has a national economic strategy designed to make it, and its people, the economic powerhouse of the future. They’re intent on learning as much as they can from us and then going beyond us (as they already are in solar and electric-battery technologies). They’re pouring money into basic research and education at all levels. In the last 12 years they’ve built twenty universities, each designed to be the equivalent of MIT. Their goal is to make China Number one in power and prestige, and in high-wage jobs. The United States doesn’t have a national economic strategy. Instead, we have global corporations that happen to be headquartered here. Their goal is to maximize profits, wherever they can make the most money. They’ll make things in America for export to China when that’s most profitable; they’ll make it in China and give the Chinese their know-how when that’s the best way to boost the bottom line. They’ll utilize research and development wherever around the world it will deliver the biggest bang for the dollar. Meanwhile, Republicans and deficit hawks are cutting publicly-supported R&D. And cash-starved states are cutting K-12 education, and slashing the budgets of their great public research universities, such as the one I teach at. No contest. And no hyped-up trade deals are going to change this fundamental imbalance. Some say all we need to do is put our currencies in better balance. But even if the Chinese upped the value of the yuan and the US (courtesy of the Fed) reduced the value of the dollar — so everything they bought from us was cheaper and everything we bought from them, far more expensive — they’d still win. We’d have more jobs than now because our exports would be more attractive in world markets, but those jobs would summon fewer goods from around the world. In other words, we’d be poorer. Let’s get real. We’re losing ground. The U.S. labor force is now smaller than it was before the Great Recession began and most American families are worse off. December’s unemployment rate dropped to 9.4 percent from 9.8 percent but almost half the improvement was due to 260,000 people dropping out of the labor force. Average hourly wages grew by three cents in December; weekly wages, by $1.02. And almost all the gains in income occurred at the top. The major assets of rich Americans are financial – whose values have increased as corporate profits have grown. The major assets of the middle-class asset are their homes, whose values continue to drop. The President now says the answer is to help American business. “We can’t succeed unless American businesses succeed,” he said recently. “And I’m going to do everything I can to promote their ability to grow and prosper.” But the prosperity of America’s big businesses has become disconnected from the prosperity of most Americans. Republicans say the answer is to reduce the size and scope of government. But without a government that’s focused on more and better jobs, we’re left with global corporations that don’t give a damn. China is eating our lunch. Why? It has a national economic strategy designed to create more and better jobs. We have global corporations designed to make money for shareholders. Robert Reich is the author of Aftershock: The Next Economy and America’s Future , now in bookstores. This post originally appeared at RobertReich.org .

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UAW In Talks To Unionize Other U.S. Auto Plants

January 12, 2011

DETROIT (Reuters) – The United Auto Workers has had preliminary private discussions with some nonunion automakers about organizing U.S. plants as it aims to expand to Asian and European companies, UAW President Bob King said on Wednesday. King declined to name the companies the UAW has talked to under its latest organizing plan that includes a plea to companies to agree to “trust principles” for bargaining with the union. “We are in some preliminary discussions which we agreed to keep confidential so we will do that,” King told reporters at the Automotive News World Congress that is held on the sidelines of the Detroit auto show. “These are all really good companies,” King said. “We just have to convince them that we are not the evil empire that they thought we were at one point.” The UAW said in December that it would launch a campaign to organize the U.S. manufacturing plants for Asian and German automakers. The union has sought unsuccessfully to organize plants for the non-U.S. manufacturers since the 1990s. Toyota Motor Corp, Honda Motor Co, Nissan Motor Co, Hyundai Motor Co and Kia Motors Co have extensive manufacturing facilities in the United States. Volkswagen is building a new plant in the United States and BMW has a large U.S. facility that builds vehicles both for the U.S. and international markets. The newer plants built by non-U.S. automakers are largely in southern states and areas where the union has traditionally struggled to organize workers. The UAW already represents the U.S.-based General Motors Co, Ford Motor Co and Chrysler, which is managed by Fiat. The union’s contracts with the three U.S. automakers expire in September. It did not disclose a timetable for talks with non-U.S. based automakers. Last year the UAW held protests outside Toyota dealerships in California to demonstrate against the automaker’s decision to close a union-represented plant in Fremont, California. King said the “bannering” at Toyota dealerships was a taste of what automakers could expect if they do not adhere to the union’s “trust principles” for bargaining. (Reporting by David Bailey and Deepa Seetharaman; Editing by Tim Dobbyn) Copyright 2010 Thomson Reuters. Click for Restrictions .

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Bryce Covert: Detroit: An American Ghetto Where a House Costs Less Than a Car

January 12, 2011

Cross-posted from New Deal 2.0 . Detroit’s history tells the story of the rise of manufacturing and economic prowess in the US. It is the story of the American middle class, built on the back of a booming industrial sector. But today it’s become an omen of the struggles for middle- and lower-class Americans and the manufacturing jobs they once relied on. And the city itself is turning into a ghetto. Convenient to transportation on rivers and rail, Detroit became a hub of industry as far back as the late 1800s, leading to a nouveau riche class of wealthy industrialists. But its real claim to fame would come when Henry Ford piggybacked on the city’s established carriage trade and built his first car manufacturing plant in 1899. Ford was the epitome of an American self-made man — the son of an immigrant farmer who left to apprentice with a machinist and go on to become an engineer and an industrialist. Soon after Ford’s plant opened up, GM, Chrysler and American Motors would follow suit, and the city quickly became the world’s car capital. The booming automobile industry sucked in labor, and the city’s ranks swelled from 265,000 in 1900 to over 1.5 million in 1930. With the workers — who came from the South as well as Europe — came labor disputes and the rise of union activism. It became the fourth largest city in the country. This period was the city’s gilded age, during which skyscrapers, mansions, and historic buildings all cropped up, as well as apartment buildings aimed at middle class workers from the factories. This was the American Dream. Now look at the city today: it is literally falling apart. It has shed roughly 1 million residents since the 1950s, and as the 2010 census showed Michigan was the only state to lose population, some analysts estimated that it would also show a drop to 150,000 people living in Detroit, down from 951,000 in 2000. The median price of a home sold in Detroit in 2008 was $7,500 — less than the price of a car — and the proportion of vacant homes to occupied ones almost tripled since 1999 to 28%. The city’s unemployment rate just fell , but from a dismal 13.3% to a still-pretty-dismal 12%. Median household income dropped nearly 25% to $28,730 between 1999-2008. The auto crisis allowed the big car companies to force two-tier payment systems in GM and Chrysler plants and labor’s influence is taking a huge blow in the recession. And those beautiful buildings built with booming auto profits lie in shambles, which look straight off the set of a post-apocalyptic movie. (I highly recommend clicking through and taking in these devastating, striking photos .) Sign up for weekly ND20 highlights, mind-blowing stats, event alerts, and reading/film/music recs. Living in this city is tantamount to living in a lawless state. Just ask Johnette Barham , who stuck it out through more than 10 burglaries and break-ins before her place and most of what she owned were torched. “I was constantly being targeted in a way I couldn’t predict, in a way that couldn’t be controlled by the police,” she told the WSJ . The empty houses that surround her can no longer act as a buffer against crime, and she and many other middle-class people are fleeing the city in droves. Wealthy neighborhoods have resorted to hiring private security firms to police their streets. Why? The Detroit Police Department is down about 700 officers, according to Warren Evans, who was appointed police chief in July 2009. There’s no one he can send to take care of crimes like petty theft when they’re working round the clock to bring down homicide rates. It’s not just the police force that’s feeling the pain from budget cuts. As fires raged through the city in September, which destroyed 85 homes and structures, the level of damage was directly connected to cutbacks. They’ve led to 8-12 fire company “brown outs” each day, meaning the companies are temporarily unavailable to fight fires, and one of the decommissioned stations was reported to be closest to a neighborhood that went up in flames. The city’s public school system is considering a GM-style restructuring to deal with its $327 million deficit and avoid bankruptcy. As Mayor Dave Bing grapples with the city’s $300 million budget gap, he’s looking to cut services in the emptier parts of town in an effort to shrink the city, which means many areas will be left without basic services such as water and sewage. On top of the cuts at the city and state level, cuts at the federal level also imperil Detroit’s economy — take Defense Secretary Robert Gates’ recent announcement to cut the defense budget, which will mean layoffs in Michigan defense companies. Not to mention that just Friday Ben Bernanke said the Federal Reserve won’t be helping out any state or local governments saddled with debt. All of these trends are likely to continue or worsen as the recession drags on and cutting budgets and services is in vogue. And while Detroit’s troubles are gruesome, it’s not the only city in America that’s falling to shambles. Take Baltimore. Roosevelt Institute Senior Fellow Tom Ferguson recently took to the city’s streets to explain how it’s caught in a housing Catch-22. When cheap loans pushed on the population went sour, they brought down many communities’ housing prices, and now without a steady tax base no one is interested in making loans to a city that is desperate for funds. It’s no wonder Ferguson tells this story outside boarded up houses. And it’s no wonder that images of Detroit ended up on a blog called Ghetto America . Once our pride and joy, Detroit now reminds us of how far off track our economy has gone and how downtrodden the middle class is. As Roosevelt Institute Senior Fellow Rob Johnson said to me: Detroit is the canary in the coalmine of America’s harsh, unbridled economic adjustment. It can happen anywhere with a violence and swiftness that is only tolerated by suppressing these horrid images and neglecting the human consequences. Such an unnecessary loss of grand creations.

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Mark Engler: The Rich Can Already Call It a Year

January 7, 2011

Well, 2011, it’s been nice. But I think we’ve worked enough already. In any case, we’ve already made enough money. Time to call it a year. This is a ridiculous idea, right? Yet, as the Canadian Financial Post reported at the beginning of the week, “Top CEOs will have earned average workers’ full annual pay by 2:30 p.m. today.” The “today” in question was Monday, January 3, the first business day of the year. Here’s their explanation: Canada’s best-paid chief executives earned 155 times the average income earner during the darkest days of the recession, the Canadian Centre for Policy Alternatives said in a report Monday. Declaring that those 100 chief executives were “recession proof,” the think tank said they earned an average of $6.6 million in 2009 compared with $42,988 for the average Canadian. That means by 2:30 p.m. Monday, the first working day of the year, those CEOs will have earned the full year’s wage of the average Canadian, said Hugh Mackenzie, the author’s study and research associate for the centre. I’m not sure how the Canadian Centre for Policy Alternatives , when producing this brilliant bit of PR, crunched the numbers to come up with the exact time of 2:30 p.m. on January 3. However, their general point stands. And, in fact, the situation is even worse in the United States. Here, as the AFL-CIO has tracked , the average compensation for a Fortune 500 CEO is $9.25 million per year. Even if we grant that these businesspeople are workaholics putting in seventy-hour workweeks and taking no vacation, that comes to $2,541 for every hour they labor. Calling it quits after the first week of January, these American CEOs would each be able to take home an annual income of over $177,000. Whether the world would be worse off if they did check out for the rest of the year is a debatable point. As CNN Money has noted , not all of the companies run by the top-twenty-earning CEOs were even profitable. For example, in 2009 Johnson & Johnson experienced its first annual sales decline in seventy-six years, yet its CEO, William Weldon, was nevertheless paid $22.8 million , in large part for making “difficult personnel decisions.” (Translation: firing as many as 8,000 workers.) Of course, even these Fortune 500 CEOs are not making money very quickly by the standards of the financial sector. The New York Times reported that the top twenty-five hedge fund managers made $25.3 billion between them in 2009, with George Soros personally raking in $3.3 billion. That’s $8.2 million per day. It goes without saying that, while the incomes of the rich may be “recession proof,” that is not the case for the wages of the rest of us. But a lot of people don’t realize that this is not just a result of the recession of the past couple years. Over the last several decades, as earnings at the very top have skyrocketed, incomes for those outside of the top 20 percent have been basically stagnant, with productivity gains not translating into wage increases . And we are working ever more hours just to stay afloat. I have written a couple times before about Take Back Your Time Day , which takes place on October 24 each year. The notion behind this holiday is that if working hours in the United States were on par with those in Germany, the Netherlands, or Norway, then, come October 24, we’d be able to take the rest of the year off. If you don’t want to use those other countries as points of comparison, that date could be adjusted. Economist Juliet Schor explains that “the average worker [in the U.S. was] putting in 204 more hours in 2006 than in 1973.” That’s a full five weeks of extra work per year. If Americans just worked the same amount they did in the early 1970s, we’d be able to finish up our working year on about November 25. This would mean turning the entire month of December into a glorious annual sabbatical. Or we could spread the free time out over the entire year. (Three Fridays off per month, anyone?) The result: a far more reasonable balance between work, family, and leisure — a standard of life that used to be widely enjoyed in this country. Certainly, that’s not as sweet as being able to take your hard-earned week’s pay of $177,000 and clocking out from now until 2012. But it’s something the rest of us can dream of — and demand. Cross-posted from the “Arguing the World” blog at Dissent magazine.

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Al Norman: The Wal-Mart/Netflix Conspiracy: Bad Movie

January 2, 2011

Judge’s Ruling Clears Way For Class Action Litigation OAKLAND, CA. — It must have seemed like a great plot line at the time. On May 19, 2005, Wal-Mart and Netflix put out a press release announcing that the companies’ two online retail sites would “promote each other’s core business.” The deal was described as a “joint promotional agreement” which would allow each company to benefit from each other’s “complimentary expertise.” The agreement was a non-compete deal which divided up the DVD market by drawing a bright line separating DVD rentals from sales, based on the companies’ strengths. Netflix would promote Wal-Mart’s sale of DVD movies, and Wal-Mart would promote Netflix’s DVD rental business. Neither company would intrude onto the other’s territory. According to their joint press release, the two companies agreed “to market one another’s key movie business at their respective websites.” Wal-Mart agreed to stop its DVD rental service — which it did in June of 2005 — and its rental customers would “be offered the option to become Netflix subscribers at their current Wal-Mart rate for one year from the date they sign up.” Wal-Mart also agreed to use its website, walmart.com, to promote and refer customers who wanted to rent DVDs to Netflix. To this day, walmart.com/movies does not rent DVDs. In return, Netflix, which claims to have more than 16 million members, agreed to promote Wal-Mart’s online movie sales, including a pre-order price guarantee, which Netflix allowed to be accessed from its website, and promoted through mailers sent to Netflix subscribers. The pre-order price guarantee ensured customers the “lowest available price on pre-order movies,” according to the companies’ joint statement. In response to this “agreement” between two of its rivals, Blockbuster advertised a special offer to Wal-Mart and Netflix DVD subscribers: if a Wal-Mart or a Netflix subscriber switched to Blockbuster’s online DVD rental service, the subscriber got two months of free service, a free DVD of their choice, and a freeze of their subscription rate for a year. “We’ve experienced tremendous growth in our online movie sales,” said Wal-Mart’s chief marketing officer for the retailer’s website, “and are committed to enhancing our focus in this business at Walmart.com. We’re equally excited to team with Netflix, the pioneer of online movie rentals, which not only distinguishes both of our core online competencies, but offers a complementary solution of value, service, and convenience to customers.” Netflix’s CEO, Reed Hastings, added: “This agreement bolsters both Netflix’s leadership in DVD movie rentals and Wal-Mart’s strong movie sales business, while providing customers even more choices and convenience. Both companies will continue to expand their respective leads in providing the best in movie entertainment to millions of online customers.” But for DVD rental subscribers, it was not apparent how this deal translated into “more choices and convenience.” Instead, it looked like a choice made for the convenience and profit of the retailers — not for consumers. The deal ended major competition in DVD sales and rentals. Netflix told its investors that it believed the agreement “would not materially impact the company’s current subscriber growth or financial performance.” Netflix boasted that teaming up with Walmart.com would bolster the company’s competitive position, because the popularity of Walmart.com and the Web site’s traffic “offer an opportunity for increased awareness and referrals to the Netflix service.” This week, the Netflix/Wal-Mart DVD deal was back in the headlines — but with a negative spin. A U.S. District Court Judge in Oakland, California ruled that a Netflix subscribers’ lawsuit brought in 2009 challenging the DVD agreement as monopolizing the market could proceed as a class action lawsuit. In an order dated Dec. 23rd, Judge Phyllis Hamilton ruled that the plaintiffs were “united by common and overlapping issues of fact and law.” According to the lawsuit, the alleged conspiracy began when the chief executive of Netflix, met the CEO of Walmart.com for dinner in January 2005 to discuss how to push back competition in the DVD market in the U.S. At that time the Netflix and Wal-Mart website were competitors in online DVD rentals. The lawsuit charges that Netflix and Wal-Mart colluded to divide the DVD market and reduce competition when they announced their “joint promotional agreement.” The lawsuit claims that this agreement was reached after main rival Blockbuster began challenging Netflix by renting DVDs online. Netflix’s agreement with the Arkansas-based retailer removed Wal-Mart as a rental competitor, and gave Netflix an advantage over Blockbuster by having Wal-Mart directing subscribers to Netflix. Despite their market agreement with Netflix, Wal-Mart dropped hands with its partner when the lawsuit was filed. The giant retailer — no stranger to class action litigation — decided to settle with the plaintiffs, and reportedly will end up paying out $40 million to erase the claim. A hearing on the Wal-Mart motion will be held in early February. Netflix is not part of that settlement — it was a deal that Wal-Mart cut on its own The Judge agreed that the Wal-Mart/Netflix alliance kept DVD rental prices higher than they would have been in a fully competitive marketplace. “As a result, millions of Netflix subscribers allegedly paid supracompetitive prices,” the Judge wrote. At the time of the Wal-Mart/Netflix deal, Blockbuster had approximately 9,100 stores worldwide. That number today has fallen to 7,000 stores. In 5 years, Blockbuster has been forced to shut down 23% of its stores. Blockbuster now tells its shareholders “the Company is no longer just a chain of video stores… Blockbuster now offers convenient access to media entertainment any where and any way consumers want it — whether in stores, by mail, through vending / kiosks or digital download.” Now that a judge has ruled the plaintiffs can form a class, Netflix may be forced either to appeal the decision, or face years of litigation. A company spokesman told the Associated Press, “The case has no merit and we’re going to continue to defend it.” At least Wal-Mart understands how this movie ends: it has learned to treat class action lawsuits as a loss-leader, settling dozens of them. Netflix should download Wal-Mart’s script: settle the case, admit no wrong-doing, pay millions to the plaintiffs, and get back to its “core competency.” Al Norman is the founder of Sprawl-Busters, and the author of the book “The Case Against Wal-Mart.” He can be reached at info@sprawl-busters.com

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Dr. Leslie Gaines-Ross: 8 Ways Reputations Will Change in 2011

December 30, 2010

As Weber Shandwick’s chief reputation strategist, I have decided to join the ranks of the end of the year palm readers and offer my predictions for the next year. Time and time again during the past twelve months, I have been asked to hold my finger up in the air and divine from whence come the changing winds of reputation. My head has filled with reputation-related ahahs and hunches. Now is my chance to let it all out. So here is my list of what to look for in 2011. 1. Hijacked Reputations: As increasingly more information gets leaked, mismanaged and corrupted via the Internet and otherwise, more and more companies will suffer as a result. Repairing such reputational damage will not be easy — what used to be 15 minutes of shame may now last forever on the Internet. The best antidote will be, as it always has been, being prepared beforehand to act quickly, decisively and transparently. 2. Reputation Recoverers Anonymous: The prevailing trend for 2011 will be reputation recovery. As the “stumble rate” increases (Weber Shandwick regularly measures this), so does the rate at which many companies will pick themselves up and rejoin the race. Trophies will increasingly be handed out to CEOs who lead their companies back from worse to first. In 2005, there were 455,000 search mentions of reputation recovery. Five years later, that number has soared to nearly 2, 500,000 mentions. Reputation rehab is a new industry to watch. 3. Reputation Warfare. Reputation warfare will expand and intensify. Enabled by the Internet and social media, individuals and small groups will continue to rise up and take greater control of reputations by slinging criticism, some valid, against companies and other entities. Adopting strategies on how to better leverage and counter these reputation insurgents will be essential (See my article on Reputation Warfare in Harvard Business Review for more insights). The release of confidential U.S. embassy cables via WikiLeaks is only the most conspicuous of these attacks. It will become apparent in the year to come that WikiLeaks was only the tip of the iceberg. 4. Online Reputation Revisionism. Further advances will be made in establishing a workable system of erasing or amending unfairly disparaged online reputations. One such particularly promising idea is likely to be at the forefront: a one-time only policy that grants social amnesty to young adults turning 21 who are about to enter the workforce. Google’s CEO Eric Schmidt hinted at the wisdom of this kind of social amnesia: “every young person one day will be entitled automatically to change his or her name on reaching adulthood in order to disown youthful hijinks stored on their friends’ social media sites.” The day will come, maybe not next year but soon, when a communally agreeable system of “social amnesia” will arise. We can expect increasing discussion in 2011 on what form that system will take, since the need for one is critical. 5. Ascendancy of Social CEOs: Chief executives will increasingly join the 21st century, expanding their use of various online channels to burnish their company reputations, including writing or participating in internal blogs, telling the company story at conferences and on corporate YouTube channels and being interviewed by journalists on online media channels. The socialization of CEOs has begun and will continue in 2011. 6. Reputation Blacklisting: List mania will continue to expand. Every day new rankings and league tables are born: best companies to work for, best companies to launch a career, best companies for hourly workers, best companies for C-level executives. These rankings help companies build and differentiate their reputations through third-party endorsements. In the year ahead, however, we can also expect the long overdue but inevitable reaction to such “best of” lists. Look for more reputation “blacklists” to sprout and then propagate – for example, worst companies for women to work for, worst companies for training and least socially responsible companies. 7. Reputation Risk Insurance: After a year of reputation scandals and downfalls, now would be the time for reputation risk insurance to firmly take hold. Several large insurance brokers already cover reputational damage as part of their directors’ and officers’ liability insurance (D&O) designed to shield board members from shareholder law suits. A more expansive reputation-based product is due that would compensate companies whose reputations have taken a hit whether offline or online and caused them to suffer declining sales, additional marketing and public relations expense and other reputational fallout. 8. The Corporate Brand Rises: In the next year, companies which own a portfolio of individual brands will focus more intensely on developing the reputation of the parent corporation, not just the individual brands. Consumers have access to a dizzying array of information. Even the most unsophisticated consumer can now easily identify the company standing behind any brand. If the parent company’s reputation is strong, known for treating its employees well, being transparent and sustainable, and having good leadership, consumers are more likely to make a purchase and then tell their friends about it. We will revisit these trends as next year closes and 2012 awaits us.

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Ernan Roman: Part 2; Top 10 Marketing Challenges for CEO’s in 2011

December 27, 2010

In our previous blog , we examined the first five marketing “game-changer” challenges that CEOs will face in 2011. Now let’s review the second half of the list. CEO CHALLENGE #6. Re-design your web site to meet customer expectations. Per extensive Voice of Customer research, we have learned that most customers and prospects are not satisfied with current websites. They feel that most websites are one-dimensional, corporate, “me”-oriented experiences. Websites must now provide a three-dimensional experience that provides access to, in order of importance, 1) peers, 2) content experts, and 3) the company itself. WHAT TO DO: Re-think your entire website strategy. Learn how your customers and prospects define value and relevance. Follow their lead by connecting them with easy access to peers, subject matter experts, and your corporation. CEO CHALLENGE #7. Give Customer Service the respect it deserves. In 2011, the companies who thrive will be the ones who recognize that Customer Service is not an expense to be trimmed back, but a revenue contributor. WHAT TO DO: Start an internal revolution. Abandon the view of Customer Service as an Operations expense line-item. Reposition it as a revenue center , and synchronize it with your marketing efforts. Yes, this may mean stepping on some toes. The earlier in 2011 you step on those toes, the sooner the customer-centric revolution will be completed at your company. CEO CHALLENGE #8. Don’t let short-term financial objectives destroy your long-term customer focused strategies. Whether they sell to businesses or to consumers, 2011′s most successful enterprises will shift their selling focus away from just “closing deals.” Teams that focus on building customer relationships over time will win market share and competitive advantage. Don’t allow short-term income targets to reinforce the old behaviors of “Spray and Pray” marketing or “churn and burn” customer acquisition. WHAT TO DO: Use quarterly financial forecasts as…simply forecasts. Don’t become a prisoner of short-term forecasts. CEO CHALLENGE #9: Model the behavior and the priorities for your employees. As CEO, you are the single most important role model for your team members. Use that “bully pulpit” to show how you want both internal and external customers to be treated … and to demonstrate the values your company stands for. WHAT TO DO: If you haven’t already done so, create an Employee Council and: Meet with its members at least once a quarter. Hear what is on people’s minds. Listen openly to both criticisms and suggestions. And remember: The respect you show these people will determine the respect your front-line employees show to your customers! CEO CHALLENGE #10. Accept that ultimately, the responsibility for moving away from “business as usual” in any and all of these areas is yours. Adjusting successfully to a customer-driven world won’t come naturally to you or your organization. In the year to come, you must be the catalyst for customer-focused change in your organization. WHAT TO DO: Throughout 2011, champion initiatives that that tap into the Voice of the Customer as an essential source of wisdom and strategic insight. Acting on this customer-driven wisdom will often mean altering products, procedures, and relationships that your team has grown used to…and that seem to be “working just fine.” As you advocate for these changes, your leadership ability will inevitably be tested. But being tested is one of the things you love about this job, right? Additional insights are contained in Ernan’s manifesto “Don’t You Want To Do Real Marketing?” published by 800-CEO-Read. Ernan Roman is President of the marketing consultancy, Ernan Roman Direct Marketing. Recognized as the industry pioneer who created three transformational methodologies: Integrated Direct Marketing, Opt-In Marketing, and Voice of Customer Relationship Research. Clients include Microsoft, NBC Universal, Disney, Hewlett-Packard and IBM. Ernan was named to “B to B’s Who’s Who” as one of the “100 most influential people” in Business Marketing by Crain’s B to B Magazine. His latest book on marketing best practices was published in October, 2010, and is titled: Voice of the Customer Marketing: A Proven 5-Step Process to Create Customers Who Care, Spend, and Stay . Ernan is also the co-author of “Opt-In Marketing: Increase Sales Exponentially with Consensual Marketing” and author of “Integrated Direct Marketing: The Cutting Edge Strategy for Synchronizing Advertising, Direct Mail, Telemarketing and Field Sales.” www.erdm.com

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The 14th Banker: Year-End Perspective on Corruption

December 27, 2010

Perhaps it is time to explain the tone of my holiday greeting, in which I expressed optimism. Happy Holidays to all. It has been an eventful year. This is the season of hope and, despite all the matters that we have criticized over this past year, I am full of hope. There are well-meaning people all around us. Those that are not well-meaning, are generally uninformed, misinformed, or unskillful in their thinking. All of these things can change. We are in an evolutionary process. At times it will seem like we are stepping back. Yet we are moving forward. While I have been enjoying the presence of friends and family and relaxing in the spirit and ambiance of the season, the media and blogosphere have continued to do heavy lifting.  We will get to that in a minute.  But first, my reason for optimism. Given the religious nature of Christmas itself, it is entirely appropriate to look to our spiritual traditions to consider the circumstances of our present day. The trend that encourages me has been a theme of all major spiritual traditions, which emphasize the ideas of “light” and “truth” as essentially redemptive. They are redemptive in our present day lives in two ways. The first is that the realization of truth is essentially healing inwardly (spiritual world). The second is that the truth moves us to action and provides impetus to heal ourselves and others outwardly (material world). And these two are synergistic. Inward strength enables outward action. (As an aside, I would invite readers to share along these lines from their spiritual traditions or personal reflections) So while I have rested, others have reported. The steady exposure of corruption in our system, the light that shines unwavering on the regimes of corruption, will have its effect. There is developing a common understanding that the system we have today is broken and that we must find the means to make it constructive.  Here are some of the worthy stories of the last 10 days. First off, on the theme of corruption, it would be silly to assume that the corruption we see in the financial system is anything other than a reflection of the corruption of power more generally. Here are two examples. In this first, it is reported that the revolving door between government and industry is as active in the realm of the military as in the financial realm. The Boston Globe highlights that the normal path for retiring senior military officers, whose pensions are already generous, is to go to work in influential and non-transparent ways for defense contractors. The Globe analyzed the career paths of 750 of the highest ranking generals and admirals who retired during the last two decades and found that, for most, moving into what many in Washington call the “rent-a-general” business is all but irresistible. From 2004 through 2008, 80 percent of retiring three- and four-star officers went to work as consultants or defense executives, according to the Globe analysis. The article goes on to illustrate how these retiring officers have inside tracks into the Pentagon and wield influence without disclosure of their financial conflicts of interests. This does remind me of one aspect of the banking business, which is that “Don’t Ask, Don’t Tell” is much more than a policy regarding gays in the military. It is the practice of people who know that there are ethical issues or conflicts of interest and consciously choose to do nothing about them because of mutual benefit. A second example of corruption generally is in relation to academia and industry.   This is a video interview so I can’t quote it here, but the gist is that economists that opine on regulatory matters, have undisclosed financial conflicts of interest with the companies that would be affected by regulation. Another outstanding piece from recent days is this written interview with Bill Black , from Parker and Spitzer. It is succinct and readable. The emergence of Black as a very articulate and visible critic of the culture of fraud is significant. One feature of our system of media is that for messages to get out, they have to be repeated over and over. Many academics do their research, publish a paper, perhaps write a book, and then their voice fades. Black is showing an endurance that provides hope that he can move the needle of perception. What is different about Black’s approach is that he is very clear and specific in his charges. He does not generalize. He is very specific about how certain frauds work. This will make general denials less effective. There was also a meaningful judicial ruling against Wells Fargo . Hat tip Naked Capitalism . What makes this ruling interesting is that although it set aside a minor part of the jury award, a $1.6 million issue, to be subject to a new trial, is that it was punitive as a result of the judge’s determination that the fraud was systematic. It is unusual to award the payment of the plaintiff’s attorney’s fees, or to order disgorgement of fees paid for services (the other component of the additional $15 million plus is interest on the $29.9 million). The basis for awarding attorneys’ fees? The bank is such a menace to society that having counsel root it out is a public service. From the  Minneapolis Star Tribune (hat tip reader Ted L): The judge said that the nonprofits’ lawyers, led by Minneapolis litigator Mike Ciresi, provided a “public benefit” by bringing the bank’s wrongdoing to light. Thus, Monahan said, the bank must pay the plaintiffs’ attorneys fees and costs, which Ciresi’s firm estimated at more than $15 million… Terry Fruth, a Minneapolis attorney who has been watching the case closely on behalf of his clients, said Monahan’s post-trial order could help other investors prove similar claims against the bank. “The judge didn’t just find that Wells Fargo acted with disregard to the rights and interests of the particular plaintiffs,” Fruth said of Monahan. “He said the way it ran the program was with disregard to the rights of the customers. … He has made a finding that is going to bind Wells Fargo in other cases.” The judge made very astute observations about how business works these days. Executives create the environment in which unethical business practices can flourish, but want to keep a level of plausible deniability. That is a pretense. Finally for today, this article about how the FinReg was effectively diluted. The source is a Barron’s article but Yves Smith provides the commentary. Here’s a quote to whet your appetite. But since there has been a singular lack of appetite to do adequate forensics into what caused the crisis, since it might prove to be embarrassing to people still in powerful positions, regulators can follow the inertial course of listening to the palaver that the financial services industry puts forward to allow it to continue looting. So back to my original premise, all this bad news is reason for hope, in that it shines light in dark, hidden places. This light will shape the common understanding, and the common understanding will shape future choices. However, it will be up to us to make those choices. If there is any unifying theme to these articles, it is that those in positions of power are not the ones that will support change in the system. Rather change in the system can only come through action on the part of the vast majority of citizens who do not have a stake in the status quo.

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Grow Revenue Before You Seek VC Funding

December 27, 2010

– Russell Rothstein is the founder and CEO of business social networking site SalesSpider . The views expressed are his own. – Small businesses owners want to grow their companies, but their ability to expand operations is limited by their own profitability or otherwise lack of capital. Faced with this dilemma, many turn to venture capital firms (VCs), which embrace high-risk, high-growth startups and offer the money and management they desperately need to meet the growing demand for their product. Money may not make the world go ’round, but it certainly helps when financing a high-growth new business venture. And there are no shortage of VCs to turn to. But while many small businesses rely on VC funding, few CEOs really think about the strings attached to all that cash, and what it means to their company and customers. VC funding may appear less desirable in comparison with revenue-based funding, for example. Consider the differences between the two: 1. VCs dilute the startup’s equity every time they invest and want board representation. Clients, aka revenue, don’t want equity; they want results. 2. VCs want a certain level of control over a startup’s financing. Clients want control over their financing. 3. If VCs invest more than once (e.g., at Stage 1 and Stage 2), they start to dilute the founders and early stakeholders to a point that they no longer own the company. Clients who buy more than once are satisfied — and become key references for gaining new clients. 4. VCs are convinced the only measure of success is a very large exit. Clients believe success is finding a supplier that helps them solve a problem. They may want a startup to be successful, but not necessarily very large. 5. The more VCs you get, the harder it is to attract VCs. The more clients you get, the easier it is to attract other clients. 6. VCs don’t really help you get clients, unless they own the client. The more clients you get, the easier it is to get VCs. 7. Sometimes you need VCs, but you always need clients. 8. Clients are afraid of you flipping your company. VCs insist on it. 9. Banks often lend money based on client receivables with low rates of interest. VCs have clauses where they lend you money, but it’s usually convertible to equity. 10. You can usually keep most clients happy if you provide good service. VCs tend to always want more. Certainly, VCs play an important role in maintaining a vibrant economy and fostering the entrepreneurial spirit, but VC funding is not the right choice for every startup at every financing stage. Weigh your options before turning to a VC, and determine the level of involvement clients play in supporting your company and its future. Copyright 2010 Thomson Reuters. Click for Restrictions .

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Robbin Phillips: Five Things Start-Ups Can Learn From Not-for-Profits

December 23, 2010

There is huge value shift in America. With tons of layoffs in the last two years, there really is no such thing as a secure job. I wrote about this on the Brains on Fire blog after hearing Arianna Huffington speak in New York in October — and I speak about it all the time. This whole notion of a value shift in America really made an impression on me because I believe it’s true with all my heart and soul. I also believe it’s one of the gifts of the Great Recession of 2009. Everyone is re-evaluating what they are doing. And whom they’re doing it for. We want to work with our values front and center. This is huge opportunity for everyone; companies, start ups and individuals. So what can start ups learn from the not-for-profit world? 1. Wear your passion on your sleeve . Why did you start a company? Who are you trying to help? Why does it matter? As we talk about in our book, Brains on Fire ; Igniting Powerful Sustainable Word of Mouth Movements, it’s about the passion conversation, not the product conversation. Figure out what your customers are passion about and how your product or service fits into their lives. Who are you and what do you stand for? Think like a not for profit and tell the world. 2. Find the injustice in your industry. Everyone wants to be a part of something bigger than themselves. Don’t see yourself as company or a business. See yourself as a cause. A movement. Are you making the world a better place by giving your customers a break from their day-to-day ruts and routines? Are you bringing fun into the work place? Or better yet, love ? 3. Empower your customers and advocates with shared knowledge. Create shared ownership. Not for profits let their advocates know what they are considering long before they take action. They ask for help. Let your customers in on your secrets. Open the kimono. Go ahead and reveal what’s under the makeup, done up hair and fancy, shiny clothing. Scared they will find out you’re not perfect? Well, guess what we already know that. It makes you human. And that is a really good thing. We like to see the humanness of the companies we support. Not for profits don’t try and be perfect. They are usually grounded in reality. Realities like smaller budgets and staff. Also, when you mess up, consider an apology. Apologies are a powerful chance to really connect with your advocates. 4. Treat your customers like rock stars . Not-for-profits understand that their biggest supporters are the ones most likely to introduce their cause to other kindred spirits. They treat every relationship like spun gold. I contribute to a local not for profit and I sent them a small check at the end of the year. They took the time to thank me with a personal and heartfelt, hand written note. Even your smallest customers (supporters) have the ability to recommend you and tell your story. Cherish that. 5. Inspire your customers. As Scott Monty , Head of Ford’s social media says, “People want to be a part of a success story.” Give customers reasons to talk about you and take shared ownership in your success. How can you lift them up? Don’t ask them to be your fan, be their biggest fan. Celebrate with them. Give them hope. Let your values and mission get stuck in their hearts. Make deep, emotional connections to support their lives and dreams. The most important thing we can all learn from not-for-profits? Let your customers tell your stories. And you’ll start drawing kindred spirits toward you. Go ahead. Think and act like a not for profit. And most of all have fun. The road to success should be a fun and exciting one. Celebrate often and enjoy.

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Robbin Phillips: Five Things Start-Ups Can Learn From Not-for-Profits

December 23, 2010

There is huge value shift in America. With tons of layoffs in the last two years, there really is no such thing as a secure job. I wrote about this on the Brains on Fire blog after hearing Arianna Huffington speak in New York in October — and I speak about it all the time. This whole notion of a value shift in America really made an impression on me because I believe it’s true with all my heart and soul. I also believe it’s one of the gifts of the Great Recession of 2009. Everyone is re-evaluating what they are doing. And whom they’re doing it for. We want to work with our values front and center. This is huge opportunity for everyone; companies, start ups and individuals. So what can start ups learn from the not-for-profit world? 1. Wear your passion on your sleeve . Why did you start a company? Who are you trying to help? Why does it matter? As we talk about in our book, Brains on Fire ; Igniting Powerful Sustainable Word of Mouth Movements, it’s about the passion conversation, not the product conversation. Figure out what your customers are passion about and how your product or service fits into their lives. Who are you and what do you stand for? Think like a not for profit and tell the world. 2. Find the injustice in your industry. Everyone wants to be a part of something bigger than themselves. Don’t see yourself as company or a business. See yourself as a cause. A movement. Are you making the world a better place by giving your customers a break from their day-to-day ruts and routines? Are you bringing fun into the work place? Or better yet, love ? 3. Empower your customers and advocates with shared knowledge. Create shared ownership. Not for profits let their advocates know what they are considering long before they take action. They ask for help. Let your customers in on your secrets. Open the kimono. Go ahead and reveal what’s under the makeup, done up hair and fancy, shiny clothing. Scared they will find out you’re not perfect? Well, guess what we already know that. It makes you human. And that is a really good thing. We like to see the humanness of the companies we support. Not for profits don’t try and be perfect. They are usually grounded in reality. Realities like smaller budgets and staff. Also, when you mess up, consider an apology. Apologies are a powerful chance to really connect with your advocates. 4. Treat your customers like rock stars . Not-for-profits understand that their biggest supporters are the ones most likely to introduce their cause to other kindred spirits. They treat every relationship like spun gold. I contribute to a local not for profit and I sent them a small check at the end of the year. They took the time to thank me with a personal and heartfelt, hand written note. Even your smallest customers (supporters) have the ability to recommend you and tell your story. Cherish that. 5. Inspire your customers. As Scott Monty , Head of Ford’s social media says, “People want to be a part of a success story.” Give customers reasons to talk about you and take shared ownership in your success. How can you lift them up? Don’t ask them to be your fan, be their biggest fan. Celebrate with them. Give them hope. Let your values and mission get stuck in their hearts. Make deep, emotional connections to support their lives and dreams. The most important thing we can all learn from not-for-profits? Let your customers tell your stories. And you’ll start drawing kindred spirits toward you. Go ahead. Think and act like a not for profit. And most of all have fun. The road to success should be a fun and exciting one. Celebrate often and enjoy.

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Dave Johnson: Corporations Don’t Do Bad Things, People Do!

December 23, 2010

Are there “good” companies and “bad” companies? No, there are just companies, and companies don’t have moral characteristics any more than a chair does. Here is something to understand about the things companies “do.” If we LET a company “do” something, all companies HAVE TO do it. The misunderstanding of deregulation is that anything that CAN be done WILL be done. Anything. E. J. Dionne Jr., in Even progressives need CEOs writes that it is, … important to recognize that there is no single business class or corporate model. Obama doesn’t need to coddle CEOs so they will say warm things about him at parties in the Hamptons. He should figure out which parts of the private sector share an interest in reducing the dreadful inequalities that have metastasized over nearly four decades and in creating an economy that produces well-paying jobs. [. . .] Government policies, no matter how often we use the words “free enterprise,” through design or inadvertence, inevitably affect the private economy. Why not choose policies that specifically encourage sectors that create good jobs for Americans? The piece is well-worth reading because it points out that there are plenty of great business leaders who want to help the country address our problems and do better for our people. Mostly we hear today about the worst kind of self-interested, greed-driven business leaders because those seem to be the ones calling the shots for our economy and our political system. This is because we let the them get away with being the worst, so they rise to the top. We need strong regulations and tough laws so the good CEOs can do the right thing, and still remain competitive. Corporations Are A Good Idea Last year in Why I Am Pro-Corporate , I wrote about why corporations are a good thing The things that the corporate legal structure enables people to do are good for society. This is why We, the People decided to enact the laws that created corporations. If we want to be able to accomplish things on a large scale, like build a railroad or airports and airplanes or skyscrapers – or solar power plants to replace coal power plants – we want to enable people to more easily raise the necessary capital and amass the resources needed to get the job done. The legal structure of the corporate form of a business accomplishes this. Corporations are just an idea. They are just a bundle of contracts. They don’t do things, people do. Do Companies “Do”? Do They “Want”? It is the business leaders, not the companies, who make decisions and want things and do things. Companies are just things that don’t “want” any more than they “do.” They don’t “think.” They don’t “decide.” They don’t “respond.” Sentient entities want and do. It is the people who make decisions want and do things. Companies are not sentient entities any more than chairs are. And how we think about this affects the conclusions we reach. One reason we apply these characteristics to companies is because they want us to. (“They want.” There I go do it, too.) When the people who do marketing for companies (is that better?) try to make us think about companies this way, it is called “branding.” They try to make us believe that a company is somehow a sentient entity because then we can think they “are good or bad” and therefore form emotional attachments that cause us to be influenced into buying their products. This is really just a manipulation and a distraction but it affects our brains. It is so important to realize that we are dealing with individual people who run companies because then we can think clearly about how to deal with the problems that they cause. We have to understand the system, and what we are dealing with. We are dealing with people who run companies, not with companies. You can’t be “pro-business” or “anti-business” because business just is . But you can require that people do the right thing. We Need Very Strong Regulations And Tough Laws When we complain about Wal-Mart “doing” something we are misunderstanding the system. The people who run Wal-Mart will do what we don’t stop them from doing. They have to . They don’t necessarily want to. (Though some do.) That is what the system is. We set down rules, and they follow the rules. If something is not against a rule, then they don’t just do whatever it is, they have to . And if they do something that is against the rules but we let them get away with it, then they will continue and others will start doing that, too. Here is why: If Wal-Mart doesn’t then (the executives who run) Target or KMart or another company will, and then Target or KMart will have a competitive advantage, and after a while we’ll all be complaining about Target or KMart instead because Wal-Mart won’t be in the picture. They have to do everything we let them do. That is how the system works, and that is why we have to have strong regulations and tough law. Instead of complaining about the things the business leaders do, we have to make strong regulations and tough laws to stop them and we have to enforce them . Period. We, the People have to use government “interference” and use force and that is our job and our responsibility to each other and to all of the business leaders who want to do the right thing . It Is Not Fair To The Good, Responsible Leaders Not To Let’s say you are running Wal-Mart and you want to pay people more and want to provide good benefits. But the law does not require you to. If you do these things anyway, and your competitor doesn’t, you are putting your company at a disadvantage, and you are risking the livelihood of everyone in the company . Think about the conflict and pressure that creates in good people who want to do good things. They can’t do good things unless we make all the businesses do good things. Companies are forced by competitive pressure to do the things other companies do, whether they “want” to or not. There isn’t really a middle ground. Our system of competition forces companies to do everything they can get away with, and they will do that, and the only thing that will stop them is We, the People actually stopping them. So don’t complain about things companies are doing, and certainly don’t blame the companies. What do you have to do is change the rules. It just isn’t fair to good people who want to do good things to do anything else. We have been letting good people down by listening to and doing the bidding of the likes of the Chamber of Commerce and the others who are fronts for the worst among the business community, who are working to corrupt our business environment and our politics. Most Business Leaders Are Good People Almost all corporate leaders are good, responsible and well-intentioned. For this reason they want and need clear rules that let them operate their companies responsibly. This is why listening to the greedheads who are always complaining about government and regulations is such a mistake. Most business leaders want to do the right thing and good, strong regulations and laws that are enforced let them do that. The deregulation and lack of enforcement that we see all around us today forces them to do wrong things in the name of staying competitive. When you initially deregulate, good corporate leaders will try to be responsible and they will have every intent of doing so. They will live up to their promises. But along will come other corporate leaders who just want to make money for their companies,and more to the point, for themselves. They will do whatever we let them do to accomplish that. They will push up to and a bit beyond the exact wording of what they think they can get away with. The “good” CEOs will be at a disadvantage and will be forced to do the same. Clear And Strong Regulations When I ran a company I had a rule for agreements – get everything on paper and signed because the people talking about things today on both sides might get in a car wreck, or move to another company or forget or whatever and all that is left is the agreement and not the intent of the agreement. Similarly, we need to clearly lay out every little part of what can and cannot be done because that is what people will do in the end. Business leaders want and need a clear playing field with rules that are strong enough to enable them to do the right thing and remain competitive. Let’s help them out. This post originally appeared at Campaign for America’s Future (CAF) at their Blog for OurFuture . I am a Fellow with CAF. Sign up here for the CAF daily summary .

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Robert F. Brands: Top Innovations of 2010

December 22, 2010

The end of the year is a great time to reflect on your companies innovation performance. Did you deliver your Innovation Goals, maybe the “One new Product or Service per year”? As a business leader, what are your New Year’s resolutions for your company? As you think about the future of your company and how to make your business grow, implementing sustainable Innovation should be your top priority for 2011. Innovation is the lifeblood of any company and the only way to stay ahead of the competition. Let’s take a look back at the Top Brand Innovations of 2010 : For example, probably the most Innovative company this year: Apple. April 2010 — Apple’s highly anticipated iPad launches in the U.S., selling 300,000 units that day with approximately 8 million units sold to date (CNET). June 2010 — The iPhone 4 is introduced, featuring video calling capabilities and a sleek stainless steel design. June 2010 — Apple updates its latest design of the Mini Mac. September 2010 — Apple refreshes its iPod line of MP3 players to include a multi-touch iPod Nano, an iPod Touch with FaceTime video calling and an iPod Shuffle with buttons. October 2010 — Apple introduces the new MacBook Air laptop with the iLife suite of applications and a Mac OS X Lion operating system. After over 30 years in business, Apple continues to deliver a steady stream of new and refreshed products year after year. It’s easy to see why competitors have to be on top of their game to compete with Apple in the consumer electronics market. It’s Innovate or Perish. Innovation is key in delivering profitable growth. Looking to start consider looking into Robert’s Rules of Innovation, industry veteran Robert Brands gives the imperatives for how to create and sustain Innovation. With over 25 years of experience in creating innovative, breakthrough products at Kohler Company, Sylvania, Philips Lighting and Airspray, Robert Brands shares real life examples of what makes New Product Development teams succeed while others fail. Don’t get left behind in the New Year; make sure your company has the roadmap to successful innovation implementation. Happy New Year and a Prosperous and Innovative 2011!

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Democrats Push New Foreclosure Rules

December 22, 2010

Several key House Democrats are circulating a letter urging support for new regulations that would crack down on what critics say are rampant foreclosure abuses in the nation’s banking system. The letter, authored by Rep. Brad Miller (D-N.C.) encourages federal banking regulators to rein in practices at bank divisions called “mortgage servicers.” Servicers are responsible for collecting and processing payments, charging late fees, negotiating with troubled borrowers and implementing the foreclosure process. Servicers have been criticized for committing widespread fraud in recent months, charging improper fees and incorrectly evicting borrowers. The three House Democrats have already signed the letter, including House Financial Services Committee Chairman Barney Frank (D-Mass.), House Judiciary Committee Chairman John Conyers (D-Mich.), Rep. Maxine Waters (D-Calif.), Rep. Keith Ellison (D-Minn.) and Rep. Laura Richardson (D-Calif.). The letter from lawmakers comes one day after more than fifty economists, consumer advocates and banking experts urged regulators to take action on mortgage servicers. Federal Regulators are currently divided over whether or not to use new powers to regulate mortgage securities granted by this year’s Wall Street reform bill to crack down on servicing abuses. The FDIC wants to take the opportunity to rein in servicers, but the Federal Reserve and the Office of the Comptroller of the Currency are resisting the new rules, although spokespeople for both agency say they support stronger standards for mortgage servicing. Miller’s letter explicitly references Tuesday’s letter from experts and activists, and urges any new rules require servicers to undergo foreclosure prevention efforts where they are economically feasible. “The . . . letter makes sensible recommendations regarding the treatment of payments by homeowners, ‘perverse incentives’ in servicer compensation, mortgage documentation, and foreclosure forbearance during mortgage modification efforts,” Miller’s letter reads. “We especially urge that any exception require that servicers modify mortgages pursuant to established criteria to avoid foreclosure where possible.” About half of all mortgages serviced in the United States are handled by just four companies: Bank of America, JPMorgan Chase, Wells Fargo and Citigroup. Some of the anti-foreclosure activists who sent the letter to regulators on Tuesday have also started a new website, www.stopservicerscams.com where individuals can sign a petition supporting new foreclosure regulations. The full text of the Miller letter is available here (.pdf). The letter from economists and activists is available here (.pdf).

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David Isenberg: Can’t Anyone at DoD Do Oversight? Anyone at All?

December 22, 2010

The perennial issue regarding private military security contractors is the degree to which they are subject to effective oversight. In that regard there is only one item in today’s news worth looking at. That is the report issued by the House Subcommittee on National Security and Foreign Affairs, chaired by John F. Tierney (D-MA). The Majority staff report is titled, Mystery at Manas: Strategic Blind Spots in the Department of Defense’s Fuel Contracts in Kyrgyzstan . The report culminates an eight-month investigation into the Department of Defense’s multi-billion dollar aviation fuel contracts at the Manas Transit Center in Kyrgyzstan. Reminding one of the famous line by 1st Lieutenant Milo Minderbinder in Joseph Heller’s famous Catch-22 novel, “We’re gonna come out of this war rich!” the report found that to keep U.S. warplanes flying over Afghanistan, the Pentagon allowed a “secrecy obsessed” business group to supply jet fuel to a U.S. air base in Kyrgyzstan, turning a blind eye to an elaborate fraud involving fuel deliveries from Russia. The subcommittee found that the Pentagon and State Department diplomats ignored red flags raised by jet fuel contracts worth nearly $2 billion for the Manas Transit Center, a U.S. base used for in-flight refueling over Afghanistan. The fuel was supplied by a Gibraltar-registered business group comprising Mina Corp. and Red Star Enterprises. True, the report found no evidence of corrupt ties between Mina Corp. or Red Star and the families of Kyrgyz leaders. Yet it cautioned that a lack of proper oversight and a neglect of America’s broader interests in the region had often left Washington blind to “political, diplomatic and geopolitical collateral consequences.” These include the ouster of two Kyrgyz governments in popular revolts stirred in part by anger over alleged jet fuel corruption and also U.S. ties with Moscow. Since 2002, the Defense Logistics Agency-Energy has awarded Mina and its sister- company, Red Star Enterprises, four contracts worth $2 billion for fuel at Manas, and has awarded several additional contracts to Red Star for fuel supply to the United States’ Bagram Air Base in Afghanistan. The day after the 2010 contract award, an official from DLA-Energy called the Majority staff of the Subcommittee to ask who owned the companies. The Pentagon did not know. As the New York Times reported , for a number of years ending in April 2010, two Pentagon middleman companies misled the Russian authorities, by using falsified export documents, into thinking that the large quantities of jet fuel they were purchasing were for civilian use, not military, apparently with the intention of evading a tariff. But the fuel was being bought by the Pentagon for shipment to the American airbase in Manas, Kyrgyzstan, and from there on to Afghanistan, the report said. Once Russian officials discovered the true identity of the recipient, they cut off supplies, creating a major logistical headache for United States military commanders. Officials for the contractors expressed little remorse for their actions, the report shows. “We got one over on ‘em,” the report quotes one company official, Charles Squires, as telling investigators. “I’m an old cold warrior, I’m proud of it, we beat the Russians, and we did it for four or five years.” Until, that is, the Russians objected and the system unraveled. That breakdown forced a major redrawing of supply routes into Afghanistan for jet fuel, which is in chronically short supply in landlocked Afghanistan. It also touched off a major behind-the-scenes diplomatic effort by the Obama administration to rebuild the fuel lines. If this is an example of effective contract oversight I’m the Chief of Naval Operations. This fuel supply system accounted for more than half of the jet fuel used in the war, the report said. It is suggested that the Russian authorities knew all along about the falsified certificates, but did not act because the subsidiary of the Russian energy giant Gazprom which supplied the fuel was making profits on the sales. In any case, the Russian Federal Security Service and the Russian Parliament investigated in 2009, the report said, and the trainloads of jet fuel from Gazprom started to dry up, halting altogether on April 1. In a deposition with Congressional investigators, Red Star and Mina Corporation officials characterized the false certificates as necessary to circumvent Russian export restrictions on jet fuel sales to foreign militaries. In interviews, Kyrgyz officials characterized them as an effort to avoid export tariffs. While those assertions remain in dispute, there is no question that the supply disruption caused major problems. Contractors were compelled to buy far more costly fuel that had to be shipped through the Black Sea and sent overland to Kyrgyzstan and Afghanistan. It also forced the military to rely more heavily on supply routes from Pakistan into Afghanistan on vulnerable mountain roads where trucks came under repeated attack this summer. Putting aside for the moment of just how bad the oversight was the strategic question, as geopolitical types like to phrase it, was whether anyone was really interested in doing it in the first place. Here is how the report puts it: Like many of the logistics contracting agencies that support the U.S. war effort in Afghanistan, DLA-Energy has a single-minded focus on providing the warfghters with the goods they need to achieve their mission. Judged by that metric, DLA-Energy’s efforts have been remarkable. The U.S. mission in Afghanistan has required the delivery of billions of gallons of fuel to some of the most remote and hostile locations in the world. Simply stated, without this fuel, the war would come to a grinding halt. But DLA-Energy’s by-the-book focus on performance and price was inadequate for proper strategic oversight of multi-billion dollar fuel contracting in a highly graft-prone region of the world. Policy officials at the Pentagon and State Department did little to nothing to assist DLA-Energy in oversight of its massive fuel procurement contracts. As long as the flow of fuel met demand, the civilian and military officials at the Department of Defense showed little interest in fuel contracting. Te State Department, meanwhile, viewed the fuel contracts as solely a mater for the Pentagon to manage, even when fallout from the contracts badly damaged U.S.-Kyrgyz relations. In short, DLA-Energy, the Pentagon, and State Department all turned a blind eye to the fuel contracts’ serious political, diplomatic, and geopolitical collateral consequences. Evidently what we had here, as was memorably said in the classic movie Cool Hand Luke, was a failure to communicate. Returning to the oversight, or lack thereof, consider just these few paragraphs: 6. DLA-Energy conducted only superficial due diligence on Mina and Red Star, and turned a blind eye to allegations of corruption. Until recently, DLA-Energy never knew Mina and Red Star’s beneficial ownership and never had any clear visibility into their subcontracting relationships. When the interim government of Kyrgyzstan alleged that Mina and Red Star had corrupt relations with the Bakiyev family, DLA-Energy made no inquiry to determine whether the allegations might be true. 7. DLA-Energy took few steps to mitigate potential corruption and ignored red fags of anti-competitive behavior. DLA-Energy had little independent understanding of fuel supply at Manas or in Central Asia and took few steps to mitigate the high potential for corruption in a graft-prone region. When red flags of potentially corrupt or anti-competitive behavior did arise, the agency took no steps to address them. 8. The Department of Defense failed to oversee a highly sensitive fuel supply arrangement created by Mina and Red Star to disguise their fuel procurement. For most of the past five years, Mina and Red Star procured a majority of their fuel from refineries in Russia despite a perceived official Russian ban on the export of fuel for military use. Mina and Red Star constructed complex arrangements in which proxy subcontractors obtained certifications from Kyrgyz authorities stating that the fuel was being procured for domestic civil aviation. According to Mina and Red Star, the Russian refineries were aware that the U.S. military was the ultimate end-user of the fuel, and they believed that the Russian export control authorities were also aware because of the large quantity of fuel being procured. Mina and Red star told DLA-Energy and Pentagon officials about the deception; but, despite extensive memoranda and e-mails documenting the arrangements, senior DLA-Energy officials claimed that they were not aware of the scheme and asserted that there might not have been a Russian ban.

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Imad Mouline: M-Commerce Has Arrived — Which Retailers Will Win?

December 20, 2010

We will look back at 2010 as the year M-commerce arrived. This holiday season, more than half of consumers say they will do some form of shopping on their smartphone or mobile device. But our holiday Retail User Experience Index showed many shoppers are only “tolerating” website performance (load time, availability) on mobile devices. This confirms our consumer survey findings that 58 percent of shoppers expect mobile websites to load as fast or faster than their desktop counterparts. These are the same consumers who also desire a rich web experience with video, graphics and compelling applications. M-Commerce: Context is Key Many are quick to blame the carriers for poor mobile performance, but our data shows that’s too simple an excuse: the differences between the best mobile website performers and the laggards are pretty wide, even on the same wireless network. So how does an online retailer address the challenges of mobile devices? The answer is context — specifically how and under what circumstances does your mobile audience interact with your website? Are they bag-totting business travelers who require one-thumb transactions while catching a flight? Is it a shopper at the mall, using her phone for price comparisons or barcode scans? Or a subway rider dealing with spotty connections? And what time of day do they shop and from which geographies? This context was not as important when online retailing was done only on a laptop or desktop computer. Evolution of Mobile Commerce To explore this challenge, let’s look at the evolution of retailing on mobile devices. It starts with a desktop-optimized website and the hope that this core destination, in its full glory, will also perform well on a mobile device. Yes, there are still a few of those left. Step Two is the realization that the smaller screen size requires a distinct layout, so retailers build a mobile-optimized site, which is typically a stripped-down version of their main site, one that recognizes the device and hopefully shifts you to the m-dot version. This is progress, but it still views the device as a limited channel. Because we now live in a world of apps, at some point a retailer moves on to Step Three of the evolution: a simple app. These are usually just a thin native wrapper which reuses existing browser functions. Nothing fancy, but at least it’s an app. Step Four is where many retailers are today, as they capitalize on the full capabilities of the mobile device and build apps with native functions and APIs that use the camera, location services (GPS) and other talents of the hardware itself. The goal is to provide a customized device-specific interface. Then there’s Step Five, where a company decides it must have it all. It revisits Step Three, adding mobile-specific functionality to the website. So it’s no longer about the limitations of mobile or making the site just “fit” the format. Here retailers make certain the browser fully embraces the capabilities of the device, while at the same time offering several dedicated apps, customized for each mobile OS currently available. So how much does any one retailer need? That’s usually based on what the category leaders and top performers are doing. But more often, the competition is the creator of the app or website providing the most useful, interesting and flawless web experience. Even if they’re not in the retail category, these are the companies driving today’s user expectations. Ultimately this brings us back to context: how and under what conditions does your audience use their device and which devices are the most important to them? That will drive a retailer’s buildout priorities. But as we’ve seen, this is a complex issue. Best-in-Breed Mindset Five years ago retailers did not need to consider mobile devices. Today they have to deal with multiple mobile platforms, a variety of mobile browsers, dedicated apps for each OS, and also address the moving target of mobile carrier performance. If a retailer sees these challenges as limitations, it will risk falling behind. Viewing the mobile sea change as a series of opportunities is the predominant mindset we’ve seen in best-in-breed retailers. These leaders also adopt best practices which include benchmarking the competition’s transaction times, so you have a reference point, and also creating an effortless transaction flow. In other words, does it take two steps to complete a transaction or six? Measuring response times from the end-user perspective is also vital, as much can go wrong between your data center and your customer’s iPhone. So take a “first mile to last mile” monitoring approach for the best results. This is particularly important with mobile, where the best sites and apps are architected to seem impervious to the shortcomings of mobile carriers. The game is on for mobile device shopping. And unlike the desktop web, the winners have yet to be crowned. The customers are ready to play, and the days of tolerating poor performance “because it’s mobile” are fading fast. Those who embrace the mobile opportunity, offer the most usable features, and provide the fastest, most consistent performance will emerge as the leaders in their category.

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Credit Rating Agencies’ Reports Ruled To Be Protected Speech

December 13, 2010

Ratings by Moody’s Investors Service Inc., Standard & Poor’s and Fitch Ratings Ltd. described as “wildly inaccurate” in a $1 billion lawsuit are protected speech, a California judge said in a tentative ruling. Judge Richard Kramer in San Francisco state court said yesterday that the companies’ ratings of three structured investment vehicles that the California Public Employees’ Retirement System lost money on are a form of speech about an issue of public interest that is protected under a state law designed to fend off cases meant to chill public debate.

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Don Tapscott: Macrowikinomics: Thriving in the Age of Hyper-Transparency

December 10, 2010

This article is the fifth installment in series to be written by Don Tapscott and Anthony D. Williams, authors of the newly released book Macrowikinomics: Rebooting Business and the World . Mark Parker, the CEO of Nike calls it “A masterpiece. An iconic and defining book for our times.” The Economist says it’s a Schumpeterian story of creative Destruction.” The book argues that many of the institutions of the industrial age have finally come to the end of their lifecycle, and are now being reinvented around a new set of principles and a networked model. Today’s blog looks this new age of WikiLeaks and hyper-transparency **** The arrest of Julian Assange doesn’t change the new reality faced by governments and corporations that have always craved secrecy. Even if Assange is put behind bars for an extended period, others will be happy to take his place. Think of the whack-a-mole game at the arcade. Hit one on the head and another will pop up. The WikiLeaks episode is just a hint of the world to come. We are entering an era of hyper-transparency. Courtesy of the Internet, people everywhere have at their fingertips the most powerful tool ever for finding out what’s really going and informing others. They are gaining unprecedented access to all sorts of information about governments, corporations and other organizations in society. Assange has announced that WikiLeaks is going after private-sector corporations next, starting with the financial services industry. This will undoubtedly unleash a new round of whistleblowers keen to reveal what they see as evidence of duplicity and moral turpitude by their corporate masters. But forced transparency goes beyond revenge by disgruntled employees. Customers can evaluate the worth of products and services at levels not possible before. Employees share formerly secret information about corporate strategy, management and challenges. To collaborate effectively, companies and their business partners have no choice but to share intimate knowledge. Powerful institutional investors today own or manage most wealth, and they are developing x-ray vision. Finally, in a world of instant communications, whistleblowers, inquisitive media, and Googling, citizens and communities routinely put firms under the microscope. Overall this is a positive development. Whether you’re a government or company, when you’re increasingly naked, fitness is no longer optional. Survival will force you to get buff. To be sure, all organizations have a right to secrecy. Companies have legitimate trade secrets. Transparency should refer to the release or exposure of pertinent information — information that can help stakeholders if they have it or harm them if they do not. Employees should not violate confidentially agreements or the law as in the case of WikiLeaks. But rather than defaulting to opacity as was done in the past, increasingly it makes sense to default to openness. Consumer electronics retailer Best Buy has adopted the principle that “our customers should know everything that we know” including data about the defect levels of the products they are selling. CEO Brian Dunn says this is not just a matter of building trust but rather “customers have a right to this information.” Nike has decided to reveal information about its patents and through launching the Green Exchange shares critical environmental data so that other companies can benefit. Fedex has built transparency into its supply chain as the company has found that free and open flow of information reduces transaction costs. Accenture CEO Bill Green has shocking candor with employees about everything from their financial performance to his personal struggle and tough decision to terminate the company’s contract with Tiger Woods. “Transparency with employees builds trust; it speeds up the metabolism of collaboration and increases loyalty,” he says. “Being open makes us better, and it’s just the right thing to do.” Rather than something to be feared, transparency is becoming central to business success. Every company needs a transparency strategy. It has to rethink what new information should be made available to employees, customers, business partners and shareholders. Corporations that are open perform better. Transparency is a new form of power, which pays off when harnessed. Embrace transparency as a force for good. It will result in high-performance business operations. Create good value because value is evidenced like never before. Embrace the principles of integrity, honesty, consideration and accountability as part of your organization’s DNA. In doing so you can build trust — the sine qua non of the networked world. Don’t confuse transparency with the lack of privacy. Transparency is an opportunity and increasingly an obligation for institutions. But transparency applies to institutions, not to individuals. Individuals have no such opportunity or obligation; they have a right to privacy. So while you’re becoming more open as an organization become more scrupulous to protect the private information of customers, employees and other people who are stakeholders. Much of this transparency argument also applies to governments. They are also becoming more open, which is good. Fifty years ago, few countries routinely released information about their economies. Indeed, many treated such information as state secrets. Now scores of countries post detailed economic statistics on the IMF’s website. A half-century ago, no country had laws specifically requiring government officials to provide information to their citizens. Now, nearly seventy countries do, and the number is still growing. Until as recently as the late 1990s, environmental regulation consisted largely of governments telling corporations what production processes to use. Newer regulations are increasingly about directing companies to tell the public the pollutants they are creating. By throwing thousands of raw cables out in the open, WikiLeaks has invited the world to sift through the details and draw its own conclusions. Washington’s elite may be discomforted by the notion that journalists and interested citizens alike can now hunt for embarrassing and perhaps even incriminating interchanges among diplomats. But in a world of hyper transparency, it turns out that many things including war and diplomatic relations will be subject to scrutiny. Even the world’s most ardent freedom-haters — including the despotic regimes in countries like Burma and Iran — cannot restrain the nascent forces of openness that are percolating in their societies. As the Iranian youth mobilization for freedom so vividly demonstrated, an explosive combination of youthful demographics and the spread of the Internet is helping oppressed peoples everywhere wrest open the authoritarian stranglehold that hangs over their social and economic destinies. Smart companies and governments understand that becoming more transparent is in the best interest of the public. Macrowikinomics available at: Macrowikinomics.com Follow Anthony Williams on Twitter: www.twitter.com/adw_tweets

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BP Challenge To Oil Spill Size Could Affect Fine

December 4, 2010

WASHINGTON — BP is mounting a new challenge to the U.S. government’s estimates of how much oil flowed from the runaway well deep below the Gulf of Mexico, an argument that could reduce by billions of dollars the federal pollution fines it faces for the largest offshore oil spill in history. BP’s lawyers are arguing that the government overstated the spill by 20 to 50 percent, staffers working for the presidential oil spill commission said Friday. In a 10-page document obtained by The Associated Press, BP says the government’s spill estimate of 206 million gallons is “overstated by a significant amount” and the company said any consensus around that number is premature and inaccurate. The company submitted the document to the commission, the Justice Department and the National Oceanic and Atmospheric Administration. “They rely on incomplete or inaccurate information, rest in large part on assumptions that have not been validated, and are subject to far greater uncertainties than have been acknowledged,” BP wrote. “BP fully intends to present its own estimate as soon as the information is available to get the science right.” In a statement Friday, the company said the government’s estimates failed to account for equipment that could obstruct the flow of oil and gas, such as the blowout preventer, making its numbers “highly unreliable.” BP’s request could save it as much as $10.5 billion or as little as $1.1 billion, depending on factors such as whether the government concludes that BP acted negligently. For context, the U.S. Environmental Protection Agency’s entire federal budget for 2010 was $10.3 billion. President Barack Obama has said he wants Congress to set aside some of the money BP pays for fines for the Gulf’s coastal restoration. Louisiana lawmakers are pushing legislation that would require at least 80 percent of the civil and criminal penalties charged to BP, and possibly other companies, to be returned to the Gulf Coast. William K. Reilly, co-chairman of the presidential commission, expressed amazement at BP’s case Friday. Reilly headed the Environmental Protection Agency under President George H.W. Bush. “They are going to argue that it is 50 percent less” than the government’s total? Reilly asked. “Wow.” Under the Clean Water Act, the oil giant – which owned and operated the well – faces fines of up to $1,100 for each barrel of oil spilled. If BP were found to have committed gross negligence or willful misconduct, the fine could be up to $4,300 per barrel. That means that based on the government’s estimate of 206 million gallons, BP could face civil fines alone of between $5.4 billion and $21.1 billion. “They are going to argue it was less,” said Priya Aiyar, the commission’s deputy chief counsel. “BP has not offered its own numbers yet, but BP has told us that it thinks the government’s numbers are too high and thinks the actual flow rate can be actually 20 to 50 percent lower.” Rep. Edward J. Markey, D-Mass., a member of the House energy panel that is investigating the spill, said in a statement Friday to the AP that BP has done whatever it could to avoid revealing the true flow rate of the spill. “With billions of dollars at stake, it is no surprise that they are now litigating the very numbers which they sought to impede,” Markey said. “The government engaged independent scientists and multiple techniques to arrive at their estimate. Additional independent peer-reviewed studies have corroborated their estimate. BP has a high bar to meet to overturn this estimate.” BP’s argument could be bolstered by the federal government’s missteps in coming up with a final estimate for the spill’s volume. The Obama administration has offered nearly 10 estimates of how much oil flowed from the BP well, coming up with a refined conclusion late last month of 206 million gallons, which is likely its last. Internal documents released late Friday under the Freedom of Information Act show that the White House was intimately involved in deciding how scientific information was portrayed to the public, particularly when it came to the August 4 release of a document that showed where the spilled oil had gone. The five-page report, which was touted by Carol Browner, the president’s energy adviser, on morning talk shows and at White House press briefing showed that half the oil was gone – either from evaporation, burning, skimming or recovery at the well head. The 3,500 pages of documents reveal that the administration wanted the oil budget to show its efforts to respond to the disaster were working, despite objections from top EPA officials, including Administrator Lisa Jackson, over how some of the data was presented. An earlier version of the press release issued with the paper said that 33 percent of the oil released was captured or mitigated by recovery efforts. A final version, changed hours before its release, said “the vast majority” of the spilled oil was addressed by recovery efforts or had naturally dispersed or evaporated. That morning, Browner appeared on national television saying that an initial assessment by federal scientists showed “more than three-quarters of the oil is gone.” In an e-mail sent later that morning addressed to Browner’s assistant, Heather Zichal, NOAA chief Jane Lubchenco finds fault with the White House’s interpretation of the report’s numbers and attribution of the report solely to NOAA. The report was drafted by several agencies. “I’m concerned to hear the oil budget report is being portrayed as saying that 75 percent of the oil is gone and that this is a NOAA report,” Lubchenco writes. “Please help make sure that both errors are corrected.” The White House acknowledged Browner had misspoke. Lubchenco explains it was only accurate to say half the oil was gone. ___ Associated Press writers Seth Borenstein and Matthew Daly in Washington and Harry R. Weber in New Orleans contributed to this report. ___ Online: National Oil Spill Commission: http://www.oilspillcommission.gov

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Ben Kerschberg: Corporate Executives: Get Ready for a Billion Dollar Lawsuit

December 2, 2010

I recently spoke with the Managing Counsel of a publicly traded multinational corporation with a market cap well over $150 billion and operations on every continent. Although he had read a recent federal court of appeals opinion about the Alien Tort Statute (“ATS”), he admitted that he had little idea what it meant for his company in either the short or long term. In Kiobel v. Royal Dutch Petroleum , the Second Circuit held that corporations cannot be held liable for violations of customary international law under the ATS, thereby reversing a well-established trend of aliens suing corporate entities in U.S. federal courts for alleged human rights violations. However, Kiobel is hardly, as some observers have incorrectly hailed it, the blockbuster opinion that spells the end of the multi-billion dollar ATS litigation industry. On the contrary, those same suits will still proceed, but their cross-hairs will shift from corporations to the individuals who serve them. A Look Back: How Corporations Came to Be Sued by Aliens in Federal Court The ATS is a relic of the Federal Judiciary Act of 1789 that was intended to allow non-U.S. citizens to seek redress in American courts for violations of the law of nations (i.e., customary international law) such as piracy, attacks on ambassadors, and violations of rights of safe passage. The ATS remained dormant for 200 years until 1980, when the Second Circuit revived it in Filartiga v. Pena Irada , a sweeping opinion that held that the ATS confers jurisdiction over tort actions brought by aliens (only) for violation of customary international law including war crimes against humanity. Filartiga gave rise to an abundance of litigation in federal district courts limited to suits against individuals, thereby reflecting one of the major trends in the international human rights movement of the post-WWII era. In 1999, however, federal courts began to allow hundreds of ATS suits alleging that a corporation — a “juridical” person — could also be an enemy of mankind. Kiobel and the Resurgence of Individual Liability under the ATS The Second Circuit’s recent opinion in Kiobel has closed for now the window used by plaintiffs to sue corporations under the ATS. However, it simultaneously turned the clock back 30 years by encouraging plaintiffs once again to target corporate directors and executives for such billion dollar suits. These suits will now become the norm among groups and plaintiffs’ lawyers putatively advocating under the aegis of human rights. In Kiobel , residents of Nigeria claimed that Dutch, British, and Nigerian corporations that were engaged in oil exploration aided and abetted the Nigerian government in committing violations of customary international law. They sought damages under the ATS. The federal district court allowed their claims with respect to aiding and abetting arbitrary arrest and detention; crimes against humanity; and torture or cruel, inhuman, and degrading treatment. These claims were fair game. In light of the importance of the issues at stake, the trial court voluntarily certified its entire order for interlocutory (i.e., provisional) appeal to the Second Circuit. The Second Circuit held that corporations cannot be held liable for violations of customary international law. The court reasoned that the scope of liability — “who is liable for what” — must be determined by “specific, universal, and obligatory” norms of international (not domestic) law and that “corporate liability is not a discernible — much less a universally recognized — norm of customary international law.” At the same time, the Court explicitly reminded both plaintiffs and individual corporate officers and directors alike that “nothing in [its] opinion limits or forecloses suits under the ATS against the individual perpetrators of violations of customary international law — including the employers, managers, officers, and directors of a corporation. . . .” Indeed, no one questions that individual liability for alleged violations of human rights — including for violations committed by those individuals’ corporations — is precisely the sort of “specific, universal, and obligatory” norm that the Second Circuit and other federal courts recognize. The Nuremberg Trials: The Root of Individual Liability in the International Human Rights Movement The court accorded particular weight to no less than the Nuremberg Tribunals. The Tribunals explicitly refused to hear any claims against corporate defendant I.G. Farben, which, in close participation with the Nazi State, manufactured Zykon B, an insecticide knowingly used as a lethal asphyxiating agent in the gas chambers at Auschwitz, yet charged its individual executives with war crimes. The principle invoked by the Second Circuit in Kiobel was stated poignantly by Justice and U.S. Chief Prosecutor at Nuremberg Robert H. Jackson 75 years ago: “Crimes against international law are committed by men, not by abstract entities, and only by punishing individuals who commit such crimes can the provisions of international law be enforced.” Some suits brought under the ATS are legitimate. Yet corporate counsel generally deem the jurisdictional reach of the statute as having given rise to little more than a cottage industry of thousands of frivolous suits filed in often successful attempts to obtain 9-figure verdicts rather than face the uncertainty of complex, newsworthy trials with the specter of billion dollar jury verdicts. A Final Word of Caution: Re-Aiming Litigation Cross-Hairs on Individual Directors, Officers, Managers, and Employees Kiobel does nothing to deter the trend described above. On the contrary, the Second Circuit guides plaintiffs to their new — yet very old and once familiar — targets of choice: individual directors, officers, managers, and employees of those same corporations. Corporate executives and general counsel must institute proactive policies based on a detailed understanding of the ATS and relevant precedent in order to keep their companies far from suspicion while doing business abroad — and thereby keeping themselves from being named as individual defendants in lengthy cases with devastating costs. ______________________________________________________________________ Ben Kerschberg is a Founder and the Chief Operating Officer of Consero Group LLC . He previously clerked for the Honorable Gilbert S. Merritt, Chief Judge of the U.S. Court of Appeals for the Sixth Circuit. Consero’s Corporate Counsel Forum 2010 will take place December 5-7 in Boca Raton, Florida.

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Bryce Covert: The Beginnings of a Credit Card-Free Revolution? Maybe Not.

December 1, 2010

Cross-posted from New Deal 2.0 . Welcome to the club , eight million new people without a credit card! CNNMoney reported yesterday that credit card use is in decline, with the number of cardless people jumping up to 78 million this year from 70 million last year. In a recession where every penny counts, many consumers shredded their cards in a move to reduce their debt (and probably avoid fee hikes ). The article reports, “TransUnion said the average U.S. credit card debt fell more than 11% over the past year to $4,964 in the third quarter.” Gerri Detweiler of Credit.com called the phenomenon “unprecedented.” Consumers never abandon their plastic, she says; the numbers have “always gone up.” Perhaps a silver lining of our economic misery could be consumers moving from debt and risk to saving and building real wealth. But the drop in users isn’t all due to penny pinching and/or outrage. Part of this trend is from “charge-offs in the higher risk segments,” says TransUnion. Because the new credit card act puts a kink in card companies’ ability to jack up interest rates and impose fees, they dumped consumers who they “saw as dead weight,” the article reports. With a recession causing more defaults on debt, the companies are getting out of riskier accounts. So both consumers and companies are parting ways with risk. And with easy access to credit cards dried up, some see the opportunity to cash in by creating new products. Enter the Kardashians — because we should always take financial advice from celebrities famous only for being famous. The reality TV celebs planned to market a pre-paid debit card to young teenage girls with their faces painted across the front. While they decided to shut down the venture (after Connecticut Attorney General Richard Blumenthal questioned the legality of the card’s “pernicious and predatory fees”), they aren’t alone in trying to get in on a growing trend. Annie Lowrey reports that “the total market will double in size in the next three years, with customers loading a whopping $672 billion onto prepaid cards by 2013.” The cards are sometimes used to get money to underserved communities such as immigrants and the poor. But they are also seen as a way for banks to cash in on a new distaste for credit cards among young people and to avoid rules that could limit profits on credit and debit cards. Lowrey points out that the Kardashian Kard (yes, with a ‘K’) would have had “more fees than the Kardashians have reality shows.” On top of that, these cards don’t have “the protections or the financial-education benefits of plain-vanilla banking products,” she adds. So good news: more people converting to the non-credit card cause. Bad news: not all of those people chose to leave credit card ownership of their own accord, and financial wizardry is already on the case, filling our need for predatory products. Innovation at its best! Sign up for weekly ND20 highlights, mind-blowing stats, event alerts, and reading/film/music recs.

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Apple REIT Cos. Hires Eastdil Secured to Explore Possible Sale, Other Options for Hotel-focused REIT

December 1, 2010

Richmond, VA-based Apple REIT Companies has tapped Eastdil Secured as the financial advisor to assist in evaluating various strategic alternatives for its Apple REIT Six nontraded REIT, including a possible sale, merger or public listing of the company…

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Maynard Webb: The Next Killer App: Work

November 24, 2010

As a technologist, I’m obsessed with searching for the next killer app. Today, there are many companies that are offering amazing services and products that some may deem “killer apps.” What I find interesting is that many of these are aimed at improving our virtual world–becoming a mayor on a social networking site, getting a hole in one or building an empire on a gaming site. It seems so simple when we escape for a few minutes (or hours) from our real world commitments to the fantastic online world we have created! But what about improving our offline “real” world? To me, the billion-dollar question on the quest to create the next killer app is this: How can we harness the same spirit and imagination we are applying to make our virtual worlds fulfilling to solve our biggest and ugliest problems? How do we tap the innovation and apply the energy around these games and virtual worlds to education, health care, reducing poverty? Of course, another area ripe for revolution is work, which is my passion and focus. What if we didn’t have to look to online communities and games for self-fulfillment? What if we could harness these online technologies in a way that will make our companies more profitable, our country more competitive, our environment better off, and allow people to become more productive at work and also spend more time with their families at home? What if the next killer app is work? This is a timely topic. Unemployment is 9.6% according to the U.S. Bureau of Labor Statistics and every politician is talking about work, with many politicians making job creation their number one priority. And while this is pressing now, it would have been appropriate five years ago and it will be as important again in five years from now. Jobs will come back when the economy recovers, but they will never be the same. People today are looking for something different than work as we’ve known it historically. Generation Y values flexibility more than Generation X, or any other generation. And this is a global phenomenon. As recently reported in the Sydney Morning Herald (September 2, 2010) , “The concept of working from anywhere at any time is second nature to Generation Y, something they never even question. It’s an option previous generations never had, when laptops, Wi-Fi and broadband were scarce.” And whereas most people once wanted to work for corporations, young people today — some 80% — want to be entrepreneurs. In Michael Malone’s fantastic book The Future Arrived Yesterday , he notes that high school children are telling pollsters they never plan on working in a real corporate environment ever in their lives! They want to be CEOs of their own companies. And really, having witnessed the collapse of business institutions we had viewed as “built to last” — Circuit City, Washington Mutual and Lehman Brothers to name just a few, who can blame them? The safety net they can count on is themselves: their experience, their skills, and their values. Interestingly, research by Deloitte’s Center for the Edge found that self-employed people are more than twice as likely to be passionate about their work as those who work for firms. Meanwhile, as we see more desire for independence with workers, companies are trying to find qualified workers. According to CareerBuilder’s 2010 Mid-Year Job Forecast, 22% of employers reported that despite an abundant labor pool, they still have positions for which they can’t find qualified candidates. Some 48% of human resources managers reported that there was an area of their organization in which they lacked qualified workers. We have a serious problem with making work work. We are living in an entirely new era of computing, with entirely new tools and possibilities, but we are viewing work the same way we always have — even applying the same rules and guidelines developed pre-Information Age. I believe if we want our real world to catch up with our virtual world, it is time to stop ignoring the trends and start finding ways to leverage the technology and innovation that is within our grasp. There are lots of jobs in search of talent. And there’s lots of talent in search of meaningful work. It’s time to let the elephant loose about work. If we do it right, the herd will move faster than we ever imagined. How do we start? First, businesses and individuals need to examine what changes can be made to leverage new technologies and communications services available to improve the opportunities for work and the ways in which we go about it. There is not a quick fix for shifting the way we work; it will take innovation, collaboration and dedication to change. I ask you to join in the dialog, share your ideas and change the way we work. It will certainly take the power of a crowd to shift ideals that for some have been deeply rooted in the way we have worked for decades. Care to join my crowd?

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Video: Feinberg Hopes BP Spill Fund Is `More Than Adequate’: Video

November 24, 2010

Nov. 24 (Bloomberg) — Kenneth Feinberg, administrator of Gulf Coast Claims Facility, discusses payment options for claims related to the BP Plc oil spill in the Gulf of Mexico. Victims of the Gulf of Mexico oil spill won’t be able to sue any of the companies involved with the Deepwater Horizon disaster once they accept a final payment from BP’s $20 billion compensation fund. Feinberg speaks from Washington with Margaret Brennan and Lizzie O’Leary on Bloomberg Television’s “InBusiness.” (Source: Bloomberg)

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Michael Maslansky: Four lessons companies can learn from the midterm elections

November 18, 2010

The morning after the mid-term elections it seemed anyone considering a run for office wouldn’t need to hire a campaign manager. Every news site, every cable news channel, and your favorite blog told us the myriad “lessons” we supposedly learned from an event less than 24 hours old. A simple Internet search would turn up everything you need to know about the political environment for your pending candidacy. The analysis runs the gamut from silly to sophisticated. But the election also yielded important lessons for companies. By studying the political conversation we’ve gained four key insights into the current national mood. Apologies to eye backers, but language is the real window to the soul. 1. Talk like you’re not from around here. The strongest trend we saw in the campaigns was toward language and imagery that implies the speaker is an “outsider.” For example, in his victory speech Wisconsin senator-elect Ron Johnson, who unseated 18-year veteran Russ Feingold, explained why “one guy from Oshkosh, a husband and a father, stepped up to the plate and decided to run for US Senate.” It was because “we’re just simple Wisconsin folks here. We know what needs to be done if you’re trying to get out of a deep hole.” Translation: insiders don’t know what needs to be done, so you picked me. This doesn’t mean computer companies should run advertisements with folksy engineers that don’t put much stock in fancy book larnin’. But you’ll want to communicate in language that shows you understand most Americans feel the traditional markers of authority aren’t credible anymore. 2. Be realer. Authenticity is always an important quality for maintaining credibility (unless you’re in the pop music business – looking at you here Lady Gaga). But authenticity can be a moving target. What Americans think of as “real” doesn’t always remain the same. In this election it seemed to center on what jobs you’ve done before running for office. Politicians seemed engaged in a contest to out-gritty each other with previous occupations. Missouri’s Robin Carnahan slopped some livestock [She lost though - need example of Dem who won]. Wisconsin’s Sean Duffy chopped wood. Again, we’re not suggesting CEOs start engaging in public displays of downhomeyness. (“Hi. I’m Warren Buffet. And every morning when I’m cleaning my outhouse…”) But messages that imply you’re rolling up your sleeves and doing real work are going to do better right now than messages which name your bona fides, e.g. “the best-selling ____ in America,” or “the oldest and most well-established ____.” 3. Taking responsibility is necessary. Even if you’re not to blame for something, if the public thinks you are, you might as well be. When President Obama talks about the deficit, he still attaches the caveat “that I inherited.” People aren’t buying it anymore. It’s not to your advantage to explain why you’re not to blame. People are fed up with passing the buck to someone else. Your lawyers might fight you on it, but it will actually work to your advantage to say “We didn’t do everything we could have done. We’ve learned from this. And here’s our plan for the future.” The public doesn’t want – or need – a set of lengthy arguments to determine fault. They want an adult to appear, accept responsibility and start moving forward. 4. The truth won’t set you free. Just because the facts are on your side doesn’t mean people will see it your way. There are more than enough facts to go around, and people will just pick the ones that fit the conclusion they feel is best. Don’t take my word for it. Just ask President Obama. Advisers of every ideological stripe assured him that the only way to save the economy was to pump stimulus money into it and prop up failing businesses. Just about every credible economic source still agrees those measures were necessary. Yet many voters now think of it as “overreaching.” What matters is how people feel about your brand, your product or your issue – not what might be true about it. This is not to say that the truth doesn’t matter, but if your audience isn’t open to hearing about your truth, a savvy communicator would be smart to find another line of communication. The bottom line: what voters want from their politicians is often the same thing consumers want from the companies with which they do business. Today, that means being a little more Homer Simpson and a little less Homer. It also means recognizing that its your consumers’ view of the world that matters most, even when that view seems illogical, irrational or just plain irrelevant.

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$12 Billion Hedge Fund Has Its Own Unofficial Golf Pro

November 18, 2010

NEW YORK (By Matthew Goldstein) – Sam Evans may not have the most powerful or lucrative position in the hedge fund world. But his job at SAC Capital Advisors is one a lot of people, and not just financial industry types, would die for. Unlike his co-workers, the hundreds of traders and analysts who work at Steven Cohen’s $12 billion hedge fund, Evans does not stare at computer screens, map out stock charts or work the phones for information on the markets all day. Rather, he spends much of his time negotiating the greens — quite literally. Evans, 49, who joined Cohen’s Stamford, Connecticut-based firm in August 2009 after more than 20 years as an institutional stock broker, is SAC Capital’s unofficial golf pro. Evans job isn’t so much helping SAC Capital portfolio managers and others at the fund with their strokes, as it is helping them gain a better understanding of some of the companies Cohen’s hedge fund puts money into. As part of the hedge fund’s business development group, he sets up dozens of golf outings for SAC Capital traders and analysts over the course of a year. Guests at these small gatherings are varied, say investment bank sources familiar with Evans’ job description. Invitees might be wealthy individuals from whom Cohen is trying to raise money. Or they might be corporate executives with companies about which the hedge fund is trying learn more. A handful of SAC Capital employees and Wall Street analysts may also tag along from time to time. An amateur golfer with a respectable 7-stroke handicap, Evans has found a unique way to marry his golf skills with the big rolodex of corporate executives he struck up friendships with during his time at Donaldson Lufkin Jenrette and more recently Deutsche Bank. A member of more than a half dozen prestigious East Coast golf clubs, Evans has played with an elite group over the years, including former President Bill Clinton. Now there is nothing unusual about brokers, traders and business executives spending a lot of their free time teeing off on the links. Many a corporate merger has been agreed to in principle on the back nine. And Wall Street investment firms are famous for sponsoring charity golf outings that are widely attended by hedge fund traders, mutual fund managers and corporate executives. Investment firms and mutual funds often arrange similar “corporate access” events — typically conferences and dinners — where money managers and analysts are invited to meet and schmooze with business leaders. Yet, the ability of a big hedge fund to get several hours alone with a corporate executive on a golf course reveals the great information disparity that exists between ordinary investors and the savviest of traders. “To some extent, the notion of a level playing field and a truly public market is a myth,” said Donald Langevoort, a Georgetown University Law Center professor. SOMEBODY’S GOT TO DO IT What’s clear is that there aren’t many on Wall Street, much less at a hedge fund, like Evans, who gets paid to play golf three or four times a week with corporate executives and other rich people at historic courses like Merion Golf Club in suburban Philadelphia or Shinnecock Hills Golf Club on Long Island. In fact, one person who knows Evans and has golfed with him calls him something of a “pioneer” in the $1.7 trillion hedge fund industry. Others, upon learning of Evans and his unusual post, expressed a sentiment similar to the one stated by the manager of another hedge fund: “How do I get a job like that?” Evans, a 1987 Harvard Business School graduate who was named one of Wall Street’s top institutional equity salesmen in a Reuters survey in 2000, declined to comment through an SAC Capital spokesman. Like his boss, Cohen, he appears to guard his privacy vigorously — a fairly intensive Internet search for a picture of him on the links came up empty. Jonathan Gasthalter, SAC’s spokesman, also declined to discuss Cohen’s decision to hire Evans and his unusual corporate role. To some degree, Evans may owe his job to the new reality hedge fund managers find themselves in following the worst financial crisis in decades. Today, even the industry’s most successful managers must work harder than ever to woo new investors and keep current ones from bolting. But beyond the need to raise capital, Evans’ time spent on the greens also sheds a light on the many often subtle ways that hedge funds use to get access to corporate executives and a potential edge over their competitors. “While this job sounds unique, it is my understanding there are a lot of people with jobs at hedge funds who are there to help facilitate information flow,” said Jill Fisch, a University of Pennsylvania Law School professor, who specializes in corporate governance issues. “The whole goal at a hedge fund is to have an information edge.” PAR FOR THE COURSE Securities experts said there’s nothing inherently wrong with a hedge fund organizing small golf outings for its traders and analysts to meet with corporate executives in order to get to know a company or an industry better. That is the kind of fundamental research and basic information gathering that often separates one hedge fund from the other. But securities lawyers said there is always a concern that in a casual setting like playing three hours of golf, a company executive may blurt out some confidential corporate information and the hedge fund later trades on it. “The potential issues are fairly obvious because these are events where there is unlikely to be strong compliance control,” said Langevoort, the Georgetown professor. “Everybody knows in their head what the rules are. But when you go out in one of these settings it is easy to slip.” A securities lawyer in New York, who did not want to be identified because he and his law firm do a lot of regulatory defense work for Wall Street investment firms, said concern about the leaking of confidential information is always greatest when traders and executives gather in more intimate settings as opposed to some well-attended public event like a football or baseball game. In the wake of the October 16 2009 arrest of Galleon Group co-founder Raj Rajaratnam and nearly two-dozen others on insider trading charges, federal authorities have said stamping out the misuse of secret corporate information by hedge funds is a major priority. Authorities are particularly focused on the ways hedge funds gather information to get a so-called trading edge. The Galleon investigation also has caused headaches for Cohen because several people charged in the case had once worked at SAC Capital. But so far no one has been charged with wrongful trading while working at Cohen’s fund. CHIP SHOTS To be sure, there’s no indication that the golf excursions arranged by Evans have raised any concerns with regulators or federal authorities. People familiar with them said Evans’ main task is to set up golf dates with corporate executives to help cement better relationships, not unearth confidential corporate information. In fact, SAC Capital takes steps to make sure that even if some executive let his lips flap a bit too much while waiting to hit a putt, the fund doesn’t trade on anything that is said. A former SAC Capital employee familiar with the golf outings said shares of companies whose executives attend a golf outing that Evans has either arranged or co-sponsored are put on a “restricted list” — meaning the stock can’t be traded for a set period of time. In September, for instance, SAC Capital put shares of chemical company DuPont on the restricted list, after Evans and another SAC employee attended a small golf outing with Deutsche chemical analyst David Begleiter and Dupont Chief Financial Officer Nicholas Fanandakis. The outing, which also included a few mutual fund managers, was officially organized by Begleiter. The small outing was held at Merion Golf Club, often rated as one of the top private courses in the United States, because Evans is a member of the 114-year-old club. He and Begleiter became friendly during the nine years Evans worked for Deutsche. Officials with Deutsche and DuPont declined to comment. Chandler Withington, Merion’s assistant golf professional, said in an email that the club does not disclose “information on any of our members without their consent.” In a regulatory filing, SAC Capital reported owning 65,000 shares of DuPont, a rather meager position for a large hedge fund. Evans, a former college swimmer and baseball player at American University, did not take up golf until graduate school. Standing approximately 6’4″ inches tall, he is said to be ambidextrous, able to throw and write with both hands. People who know him say Evans has worked hard to hone his golfing skills, even overcoming a case of Guillain-Barre syndrome in 1994 — an ailment that can cause temporary muscle paralysis. Several of his friends, who did not want to be identified, said Evans values the relationships he made with wealthy individuals and corporate executives while working on Wall Street. They added that he would not do anything to jeopardize the friendships he has made or his reputation. Jack Thompson, an avid golfer who is in the business of raising capital for a number of investment funds, said he sees nothing unusual about using golf as a way to get to know a person or a company. “This is no different than the CEO of some company golfing with customers,” said Thompson. “They are networking and sharing information. It doesn’t mean they are doing anything wrong.” Some on Wall Street said getting face time with a corporate executive on a golf course is akin to a hedge fund throwing a splashy party at a nightclub or renting a cruise boat to entertain guests — something many funds are known to do from time to time. Others point out that many hedge funds work with doctors to get insight on medical industry trends and some even hire private investigators to gather dirt on chief executive officers. For instance, in 2007, William Ackman, the manager of Pershing Square Capital Management, employed an outside consultant to track the corporate plane travel of Ceridian Corp.’s then chairman L. White Matthews. Ackman, in mounting a campaign to push for changes at Ceridian, had charged the company let Matthews misuse the corporate jet by flying seven times in 63 days to his vacation home in Jackson Hole, Wyoming. SHUSH Still, there is something about golf, with its leisurely pace and the tendency of players to turn off their phones and Blackberrys for a while, that can encourage normally tight-lipped people to let their hair down. Over the years, it’s something securities regulators have noticed as well. In 2001, for instance, the Securities and Exchange Commission and federal prosecutors charged a San Diego man with making $137,485 in illegal profits from a confidential tip he got while golfing with the director of a company that was on the verge of being acquired. Federal authorities charged Douglas Gloff with trading on the inside information after the director of Acuson said the company was “going to go away.” Authorities didn’t charge the unnamed director with any wrongdoing after concluding he made a mistake and tried to prevent Gloff from trading on the confidential buyout information. Regulators said the director called Gloff and told him not to buy any Acuson shares “unless you want to go to jail.” Gloff subsequently pleaded guilty to insider trading, forfeited his illicit trading profits and paid a $137,485 fine to the federal government. Still, securities experts say a savvy trader can glean a lot from a long golf game with a company executive even if the talk on the greens has nothing to do with business. They point out that an astute trader can learn a lot from a person’s body language and demeanor. “Sometimes you can watch a person for four hours and get an idea of how things are going at a company,” said Georgetown’s Langevoort. “You can learn a lot from what he doesn’t want to talk about.” Cohen just might be onto something here with the hiring of Evans. As one of the hedge fund industry’s most successful managers for more than two decades, he’s had a reputation for making some groundbreaking hires. SAC Capital was one of the first hedge funds to hire an in-house psychiatrist, Ari Kiev, to talk to stressed traders and analysts. Kiev died last November. Several years ago, Cohen aggressively started adding compliance people to the payroll to make sure traders at the fund do not cross the line. Other big funds have since followed suit. So, who knows? Maybe instead of “2 and 20″ — a typical hedge fund’s management and performance fees — “fore!” will become the industry’s new mantra. (Reported by Matthew Goldstein; Editing by Jim Impoco and Claudia Parsons) Copyright 2010 Thomson Reuters. Click for Restrictions .

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David Isenberg: Private Military Companies as Quasi-States

November 18, 2010

Our latest entry in law journal articles on private military contractors is “Why Private Mercenary Companies Should Be Legitimized and Allowed to Enter the World Stage.” This was published in the spring 2009 issue of the New England Law Review . The author is Edieth Y. Wu , who is Professor of Law at the Thurgood Marshall School of Law at Texas Southern University. In a mere 16018 words, which is positively svelte by law journal standards, she makes the argument “Like the multinational, PMCs have the potential to impact domestic and international politics and “spread wealth, work, technologies that raise living standards and better” the lives of millions, which gives them an opportunity to participate in the global economy.” That’s a fairly bold assertion. Even PMC trade associations don’t normally make such a claim, as it puts PMCs right up there with Apple, Google, and Microsoft. And not even Eric Prince, back when Blackwater was at the top of the PMC heap, would go that far. Still, once you get past the fact that Professor You is calling PMC a “mercenary” company – you would think a law professor of all people, trained to used word with exactitude, would know better – she has some intriguing things to say regarding PMC regulation. In particular, she calls for the United Nations Security Council, to support a resolution to legitimize properly registered PMCs. She writes, “The U.N. is in the best position and can “bring[] essential assets to bear on any effort to deal with pressing problems” of PMCs. The U.N. has legitimacy because it represents the world and can call on nations to assist in situations that affect humanity as a whole. The U.N. should pass an “Emergency Private Mercenary Company Resolution” (Emergency PMC Resolution) similar to the resolutions that address measures to prevent international terrorism.” She notes there is precedent. After the September 11, 2001 attack on the United States, the U.N.’s response was decisively unprecedented and swift. Resolution 1368 was unanimously adopted by the Security Council within twenty-four hours of the attack. The Resolution called for all States to work to bring the perpetrators to justice, and it called for the “international community to redouble their efforts to prevent and suppress terrorist acts.” The same swiftness and assurance of support should accompany the Emergency PMC Resolution. The Emergency PMC Resolution would legitimize reputable companies that are willing to comply with the Emergency PMC Resolution and the augmented three-tiered process. The Emergency PMC Resolution should be drafted under Chapter VII of the Charter because it addresses threats, breaches, and aggression against the peace of the international community. The Resolution would require all member nations to pass and enforce national legislation making it compulsory for all PMCs to register with the U.N. under their home country’s membership. After the company registers, all of its employees would then be designated as having dual nationality. That is, nationals of their home state and nationals of their company’s state, analogous to the situation in the Merge case. The individual’s dominant nationality would be the nationality of his contracted employer, the PMC, based on the dominant nationality principal. A mercenary would also be subject to the municipal court system of his or her employer’s home country because of the voluntary contacts and participation in said activity. Of course, trying to define “reputable companies” is akin to determining how many angels can fit on the head of a pin. Maybe we can outsource that task to Jesuits, as they have a reputation for arguing over the obscure. But what is really breathtaking is this: First, mercenary companies should not be placed under regulations that control state-run militaries; instead, mercenary companies should be designated through a U.N. Resolution as a “Quasi-State,” a cross between a multinational corporation and a non-governmental organization. Because the designation would flow through the U.N. and its members, the necessity for global harmonization and legitimacy would be unquestioned. The “quasi-state” status would be viewed as global entities who are allowed to operate as a result of a decision by the community of nations. These Quasi-State companies would be given semi-international legal personality so that they would be subject to the International Court of Justice’s jurisdiction as well as the ICC’s, which already has the power to adjudicate individual defendants. Large PMCs are “no longer ordinary players on the international scene, [these] corporations have achieved effective global governance by virtue of their control of economic” and military expertise. Additionally, they have “rights or duties,” in the global community and should be evaluated based on the “extent to which other legal persons resemble states in their ability to bring [and have] international claims” brought against them. Corporations have been branded as “corporate states”; this is not a U.N. or state designation. To date, “states are unwilling, also, to elevate corporations to the status of a nation.” They “may be a party to a contract recognized by international law and possibly become a subject … but this does not invoke legal capacity to act like a nation.” The opportunity to bestow the quasi-state designation allows world leaders to not only place controls over a growing and specialized corporation but also allows them to protect global citizens at the same time. The insecurity concerning PMCs has created an avenue “to re-establish democratic control” n198 and enhance oversight over this growing multinational corporate segment. A clear message would be articulated that corporations “are legally not more significant than a single human being or a non-governmental organization … . False [they] are just nationals like other nationals in international law,” except they would now be subject to stricter scrutiny for acts committed as a result of their business activity, enhanced prosecutorial reach extended to the ICJ, ICC, and national courts. In one way this actually makes sense, sort of. After all Vatican City is a sovereign city-state with an area of approximately 110 acres and a population of just over 800. As the capital of the Catholic Church, it is the headquarters of a global corporation, albeit of the theological variety. By contrast Xe Services, formerly Blackwater, another multinational, has a headquarters of 7,500 acres and its firepower far outstrips that of the Swiss Guard who protects the Vatican. If they go to war someday I know who I’m putting my money on. And if a PMC decided not to play ball with this arrangement? Prof. Yu writes: PMCs that refuse to cooperate would be classified as “Rogue Companies” and could be prosecuted by another state under the principles of preemptory norm (jus cogens) ( http://definitions.uslegal.com/j/jus-cogens), if the home state refused or was unable to prosecute. Similar to the difference between pirates and legitimate privateers, unregistered companies would be treated like pirates – illegals – and would thus suffer strict and swift punishment. Illegal or unregistered companies would be subject to the U.N.’s declaration that they “violate the purposes and principles enshrined in the Charter.” As a result, states would be mandated to “take the necessary steps and to exercise the utmost vigilance against the menace posed by the activities … and to bring to trial those found responsible, or to consider their extradition, if so requested, in accordance with domestic law and applicable bilateral or international treaties.” So, if you are willing to accept the initial premise we could, theoretically, have states issue contracts to PMC to apprehend and bring to justice the perp, oops, I mean the disreputable PMC. It’s rather like the concept of issuing letters of marquee to fight pirates, which, after all, is in Article 1 of the U.S. Constitution. Hmmm, PMC as pirates? I’ll go out on a limb and say PMC probably want to avoid something that could put them in an equivalent status. After all, piracy is considered a breach of jus cogens, an international norm that states must uphold. Pirates are considered by sovereign states to be hostis humani generis (enemies of humanity). Still, I hope PMCs do get quasi-state status, if only so we can see PMC representatives pontificate like all the others at the U.N. General Assembly and the Security Council. Perhaps Eric Prince can come out of retirement and be designated Xe Services’ UN ambassador.

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Margaret Heffernan: Science Acknowledges: Women Make Teams Smarter

November 17, 2010

Most companies do little for gender diversity. That’s the news from McKinsey this week. A pathetic 18 percent of the companies they surveyed say that their executive teams visibly monitor programs for gender diversity — even though they know that those programs make a difference. It’s yet another example (if we needed one) of just how blind corporations can be to their own interests. Because in the same month we’ve seen one of the most intriguing and provocative pieces of research to come along for a long time. It started when a team from MIT, Carnegie Melon and Union College set out to look at collective intelligence. Was it even possible to measure it? And, if you could, wouldn’t that mean that you could also measure what did — or did not — make the same team more, or less, intelligent? Great questions. With wonderful results. Turns out, yes you can measure collective intelligence — which the team (very smart but perhaps not wildly imaginative) called ‘c’. ‘C’ outperforms the average intelligence of the group — which is good because otherwise there would be no reason to do teamwork at all. But what’s really interesting was what did not make the teams smarter: motivation, group cohesion or satisfaction. In other words, it didn’t seem to make a big difference how happy the group felt about itself. What did make a difference were these three things: 1. Social sensitivity of group measures . Yes, it matters whether or not people are aware of each others’ feelings. 2. Equality in distribution of conversational turn-taking . Yes it mattered whether everyone got a fair hearing. 3. The proportion of women in the group. Yes women do make a difference, a positive difference. Even if companies aren’t smart enough to pay attention. Two important things to note: first, this did not appear in HR Monthly , or Wish Fulfillment Weekly . It was published in Science which means it was analyzed, dissected and peer-reviewed. You can infer it’s probably not flaky. (It also might be read by scientists who, as a group, still have a long way to go to recognize the value women offer.) Second, it was sent to me by Thomas Seeley whose wonderful book on bees I wrote about earlier. He said this data reminded him of bees. I was just thrilled that it reminded me of real life.

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Tom Johansmeyer: Five Ways Corporate Bloggers Can Use Twitter Blackbird Pie

November 16, 2010

With the relatively new plug-in available for WordPress, Twitter Media’s Blackbird Pie feature is now available for both WordPress.com and WordPress.org users. The tool, which allows you to embed tweets in blog posts with a similar look and feel to how they appear on Twitter, has been around for several months, yet it didn’t work well on WordPress blogs. Now it’s out, and as with any social media tool, it doesn’t take long for the marketers to think about how to use it. Let’s take a look at a few ways Twitter’s Blackbird pie can be used in a social media marketing setting: 1. Cross-Promote Your Social Media Environments: The links in the embedded Tweets are clickable, so you can use Blackbird Pie with a corporate blog to drive traffic to a company or employee’s Twitter feed. This is a great way to turn one-time visits from search engines or referrals (for example) into ongoing members of your social media community. How Continuous #Marketing Widens Your Margins http://ht.ly/2W3Y7 less than a minute ago via HootSuite enter:marketing entermarketing 2. Capture and Amplify Customer Sentiment: Use positive feedback on Twitter as a promotional tool on your corporate blog. For example, you could create a Top 5 Customer Reactions of the Week post with embedded tweets: this is effectively a dynamic testimonial environment you can use to bolster your brand. Really cannot recommend @ FSHotelHouston enough for its excellent customer service and pure quality! #customerservicewin less than a minute ago via ÜberTwitter Ty Francis welshwonder 3. Be Brutally Honest about Your Brand: Post the bad news, too. Open an article on your corporate blog with a negative tweet from a customer or other stakeholder about your company. Then, turn it into a case study and highlight the resolution. You can convert an unhappy moment into a strong promotional opportunity. @ crifdogs #customerservicewin u guys just took a tricky situation over the phone & handled it masterfully. less than a minute ago via HootSuite Tom Johansmeyer tjohansmeyer 4. Support Your Business Partners and Complementary Companies: Embed tweets by important companies in your supply chain, joint venture partners and other companies with strategic relationships into your corporate blog. Support the companies that support yours. By using Blackbird Pie to embed their tweets into posts on your corporate blog, you can drive followers to them and add value to your existing relationships. RT @ firstnight : @ FirstNight 2011 button unveiled last night by @ scottlistfield , @ wbz anchors at @ Colonnade http://bit.ly/FN2011button less than a minute ago via HootSuite Colonnade Boston Colonnade 5. Reinforce Your Message: Has someone you follow on Twitter let fly 140 characters that help you make a point? Have you received an “@ reply” message that exemplifies a concept you’re trying to convey? You can use this stuff! Embed these tweets in a post on your corporate blog to get the same effect as a blockquote but in a much more powerful manner. Come back soon! RT @ loriannelacey : It will be sad to not wake up to this #view tomorrow @ Curtain_Bluff #Antigua http://plixi.com/p/56943783 less than a minute ago via TweetDeck Curtain Bluff Curtain_Bluff Tom Johansmeyer is the Sr Content Director at enter:marketing . His opinions are strictly his own.

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Michael Kanellos: An Irritating Trend: Green Ingrates

November 16, 2010

There are essentially two approaches to government stimulus programs. One, you can refuse to participate in these programs on the grounds that subsidies distort the market and lead ultimately to economic inefficiency. Two, you can take the money with the realization that it pushes you into a murky realm where free market fundamentals, regulation and social policy intermingle. But there’s certainly one thing you can’t do. You can’t ask and/or obtain stimulus funds AND complain that these programs are futile, expensive and doomed. Unfortunately, it doesn’t stop people from trying. T.J. Rodgers, the CEO of Cypress Semiconductor, helped revive the solar in the U.S. by investing in SunPower . He was also an early investor in Bloom Energy, a fuel cell developer. Both companies rely heavily on subsides. Nonetheless, Rodgers–a committed libertarian–regularly complains about government regulation, R&D funding and subsides. He wore tri-cornered hats to public rallies years before it became a fashion statement. He only gets away with it because 1) he’s actually a lot of fun and 2) recognizes how subsidies can play a role in jumpstarting an industry. Others are not so jolly. Mark Mills, a founding partner of Digital Power Capital and a former adviser to Reagan, is the latest example. Last week in Forbes , Mills penned an article titled ” Clean Energy Driven Job Growth is a Return to the Stone Age ” that argues that green jobs largely represent a step backward in America’s economic development. The problem is that these jobs are centered around construction, not breakthrough industries like manufacturing was in the 1920s or computing in the 1980s, Mills argues. A significant part of his ire is directed at Brightsource Energy, which is building a 370 megawatt solar thermal plant in the Mojave in part through federal loans. “Why in the world would anyone want the energy sector, in whatever form it might take, to be the engine of American employment recovery? Sure, at one time in history (and today in subsistence cultures) nearly 100% of employment was anchored in fuel jobs: food for humans and their animals, and fuel for heat and cooking. That, thankfully, isn’t the case anymore,” he wrote. “There are few seers who can see the next epicenter. I doubt it’s in the Mojave Desert.” Fair enough, but here’s the quandary: Mills’ firm invested in a company called Infinia that wants to build solar power plants. In fact, Infinia has received over $12 million in grants from the Department of Energy. Senator Maria Cantwell visited in late 2008 to extol how federal tax credits allowed the company to expand manufacturing space and create green manufacturing jobs. There are differences between Brightsource and Infinia. Brightsource’s underlying technology shows more commercial promise according to some analysts, which partly explains why it has obtained more money from investors and the government. Infinia also isn’t one of those wacky outfits trying to build an epicenter in California’s Mojave. It wants to erect plants in Arizona. But Mills doesn’t stop there. Another one of his companies is International Battery , which hopes to make large-format lithium ion batteries to help balance the output from solar and wind farms. In 2009, it tried, but failed, to obtain a multimillion dollar grant from the Department of Energy to expand manufacturing. “We weren’t the only ones having the thought that the government was interested in filling the funding gap – it may be that they’ll still do it,” said chairman Mark Mills in 2009 .”The DOE has to address whether or not they are concerned that emerging technologies will mature…We hope that the DOE decides that there may be follow-on to help entrepreneurs.” In Forbes, Mills wrote “But for matters of national policy and understanding where America is and must go for economic growth and employment? Please, don’t put us back on the (wind, or solar) farm.” Like Rodgers, Mills is actually an intriguing character in person. He once explained to me how advances in computing have been a boon to energy efficiency. If Google had to make do with vacuum tube computers, a single data center would soak up as much power as Manhattan , he told me. He also is putting money into ventures that could one day become self-sustaining, game-changing names in biofuels and green electronics. But if you’re going to ask for taxpayer handouts, we’d all appreciate a little more gratitude.

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Dov Seidman: Upgrade to the Human Operating System

November 16, 2010

When I think of how we’ve successfully taken the humanity out of business, I often think of what Michael Corleone tells his brother Sonny in the movie “The Godfather”: “It’s not personal, Sonny. It’s strictly business.” For much of the 19th and 20th centuries, chief executive officers managed their workforces with a similarly unsentimental (if not lethal) approach. But as behavior has become the 21st century’s killer app, the coldly rational operating system of governance no longer computes. Instead, organizations should A) introduce a human operating system, a model with a culture that values humans and behavior at its core; B) reduce their reliance on the traditional governance operating system; and C) harmonize the two models to more effectively put humanity back at the center of business. Doing so will successfully generate the “Big Asks” that leaders want and need, their employees to deliver. Governance is concerned with control, with preventing unwanted behavior by drawing lines — e.g., authority to make decisions; lines of reporting and approval; or decision-making process. A human operating system, by contrast, revolves around unleashing employees to accomplish objectives set and objectives not even imagined. Beyond Productivity The governance operating system is based on an underlying assumption that employees act in their self-interest. This model includes formal policies, procedures, processes, financial objectives and performance targets; leaders use rewards and punishments to motivate employees to adhere to these rules and to achieve these objectives. When employees become more productive, we boost their salary or give them a bonus. When employees fall short of performance objectives or break the rules, we take away their bonus, freeze their salary or fire them. This operating system worked perfectly fine for decades … until leaders began calling on employees for other things besides productivity. Today, we are asking more of our employees than we have ever asked in the past. We want employees to relate to colleagues around the world who come from different cultures and speak different languages. We want employees to go beyond merely serving customers by cultivating unique, delightful and genuine customer experiences. We expect employees to take on much greater workloads as we shrink their teams. We ask employees to represent the company and nurture its brand, not only when they’re on the job, but whenever they publicly express themselves in tweets, blog posts, e-mails, or any other interaction. We increasingly ask employees to go beyond continuous improvement by conceiving and implementing disruptive innovations that deliver the step changes our companies need to thrive amid global competition. These are not only Big Asks, they are numerous asks. As I’ve argued before, carrots and sticks, while still necessary, are no longer sufficient. Instead, we as leaders need to inspire the game-changing behaviors we’re asking our employees to produce and operationalize our values so that we can scale our businesses sustainably through a human operating system that when brought to life through an organizational culture clearly identifies and pursues meaningful endeavors that satisfy employees’ human desire for significance. In a governance operating system an employee will see herself as a production-line worker who performs tasks in exchange for a paycheck. In a human operating system this same worker views herself as helping to limit human suffering by working with colleagues to produce a medicine that combats asthma, for example. This employee still needs to be paid and still needs to adhere to certain rules, but she’s much more engaged and much more willing to innovate, collaborate and commit to the organization’s mission if she is supported by a human operating system 90 percent of the time and governance 10 percent of the time than vice versa. Employee Engagement Leading companies and most innovative leaders are beginning to understand the need for a human operating system. “… [W]e are a people-based company,” Starbucks CEO Howard Schultz said in a recent interview. “You couldn’t find another consumer brand that is as dependent on human behavior as we are. We built Starbucks not through traditional marketing or advertising but through the experience. And that experience can come to life only if the people are proud, and if they respect and trust the green apron and the people they are representing.” Cultivating the pride and trust necessary to produce the customer experience Schultz describes requires much more than carrots and sticks. This is why so many companies now place less emphasis on productivity measures (what employees produce) and more emphasis on measuring how employees behave (i.e., engagement). Best Buy, for example, recently quantified a link between improvements in employee-engagement measures and revenue increases: The electronics retailer reports that a 0.1 percent increase in employee-engagement scores leads to a $100,000 boost to a store’s annual operating income. The “human capital management” movement, an approach that seeks to more effectively measure and track the value of “human resources,” also reflects a desire of leaders to move to a Human Operating System; the phrase “human capital management” itself also exposes the flaws of a governance model that treated people as machinery or office buildings (capital). Unlike tangible assets, employees do not depreciate; in fact, the value most employees provide to organizations appreciates over time. One of the most pressing challenges that management accountants currently face is how to account for ideas, interactions, social networks, behaviors and other intangible assets whose value has soared as knowledge workers have led the transition to a service-based economy. If the human operating system sounds like a stretch right now, consider how odd e-business sounded 15 years ago. In the mid- to late 1990s as business began to explore the Internet, “electronic business” was treated as a separate entity. Some companies even legally separated their “brick and mortar” business from their “e-business.” Today, the term “e-business” is hardly even uttered because it has lost its previous meaning by becoming a natural part of the way almost every company does business. Very soon, I expect that humanity (call it “h-business”) will become a natural part of the way organizations do business, much in the same way that measuring and managing quality progressed from an idea to an integral part of the organizational fabric in the 1980s. Rebalancing and Harmonizing Just as carrots and sticks will always have their place within organizations, so, too, will the governance operating system. I’m not suggesting that the human operating system replace governance; instead, I’m proposing a rebalancing and harmonization of the two systems: How would our companies look if our employees were informed and guided by governance 5 percent of the time and guided and inspired by values (that espouse innovation, hard work, principled performance, creative solutions, etc.) 95 percent of the time? I believe our companies would look more successful over the long term, and also much more efficient under this scenario. After all, at a time of diminishing resources, organizations that harness and support the most inexpensive and abundant source of energy — human energy — will generate the ideas, connections, collaborations, behaviors and innovations they need to mitigate the threats and maximize the opportunities that our morally and ethically interdependent marketplace poses. To succeed at rebalancing our governance and human operating systems, we need to harmonize them. By that, I mean we need to remove the conflicts between formal governance levers (such as rules and financial objectives) and values (such as trust and integrity). When company values espouse employee innovation but company policy requires an employee to obtain three different signatures to gain approval to spend a modest amount of company money to foster innovation, a conflict exists. Or, when company values espouse honesty but quarterly earnings pressure nudges salespeople and accountants to exploit gray (or black-and-white) areas of revenue-recognition rules, a conflict exists. Focusing More on Humans How do we harmonize our operating systems? By focusing more on humans and less on governance, according to United Airlines CEO Jeff Smisek. Asked by a Wall Street Journal reporter if he agreed that the Obama Administration has been unnecessarily tough on the industry, Smisek responded that the question was essentially off the mark. “This administration is the first to really begin focusing on modernizing the air-traffic control system,” Smisek responded. “I applaud them for that. In terms of the various [new] consumer rules, my own goal is to have an airline where all of that is irrelevant. If you have the right culture, the right folks and you’ve given them the right tools, they’ll exceed whatever regulations or laws or whatever the government can dream up.” The right culture, humans, and tools can address any regulatory risk. This approach should jolt most CEOs. Regulatory and compliance concerns currently rank as the top business risk in the U.S., according to a recent survey by Ernst & Young. Concerns about following current and future rules keep CEOs — besides Smisek, at least — awake at night more frequently than concerns about innovation, talent, emerging markets, and other risks. Smisek seems to understand that his company’s operating system should focus more on humans than it does on rules and other governance levers. By creating the right culture and equipping his people with the right tools, Smisek rightly believes that regulatory and compliance risks will barely rate a blip on United’s radar. Michael Corleone never would have made it as the head of a criminal or corporate organization in a century in which business is personal. * This story appeared in, and was written for, Bloomberg Businessweek .

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David Coates: Fiddling While Rome Burns

November 15, 2010

Rome lived on its principal until ruin stared it in the face. Industry is the only true source of wealth, and there was no industry in Rome. By day the Ostia Road was crowded with carts and muleteers, carrying to the great city the silks and spices of the East, the marble of Asia Minor, the timber of the Atlas, the grain of Africa and Egypt — and the carts brought nothing out but loads of dung. That was their return cargo…. Long Beach is the Ostia of our day, the gateway to the great American market… The imports are as numerous as the sands on the nearby beach, including everything from shoes and shirts to computers, autos, advanced telecommunications gear, and photo voltaic panels for generating solar energy. The exports, though, are few, consisting mostly of scrap metal and waste paper — this millennium’s dung, you might say. -Clyde Prestowitz, principal trade negotiator for Asia in the Reagan administration, writing in his The Betrayal of American Prosperity. As Congress convenes for its lame duck session, Paul Ryan is poised to become a very important man. As the likely chairman of the House Budget Committee from January, he is determined — as he told the Financial Times immediately after the mid-term elections — to see America “turn the corner” by maintaining “a firm focus on restoring the basic foundations of growth: low taxes, sound and honest money; fair, predictable and reasonable regulations; and, of course, spending cuts and reforms.” “Mr. Obama,” he wrote, “must now move quickly to join the growing bipartisan consensus calling for at least a two year freeze on all current tax rates. He should also join us to address our shared concern with the unsustainable deficit… Our fiscal and economic problems have been decades in the making — a bad situation made much worse over the past two years [which is why the president should] enact the spending cuts proposed in House Republicans’ ‘Pledge to America’.” “We face a choice,” Ryan said, “between an opportunity society with a safety net or a cradle-to-grave social welfare state.” Clearly he prefers the former. Personally, I prefer the latter — but that is of no consequence because no such choice currently awaits us. What awaits us instead is the interesting conundrum of a Republican Party cutting taxes for the rich while decrying the scale of the federal deficit. What awaits us is a House Budget Committee chaired by a man committed to resolving our current difficulties by repeating the policies that created them. And what awaits us is a Congress preoccupied with the wrong kind of debt. We certainly have a problem of debt. Part of that debt problem is the gap between federal taxes and federal expenditures — a gap that opened up on the watch of a Republican president and congress, not a Democratic one. A federal surplus inherited in 2000 was squandered well before 2008 by the tax cuts now due to expire and by the financing of a war of choice. The federal spending is larger now because of the recession triggered by a financial collapse that also occurred while the treasury secretary was a Republican. So it is simply untrue, and entirely disingenuous, to talk of “a bad situation made much worse over the past two years”, if by that is meant to signal that the Obama stimulus package deepened the recession. It did not. Arguably, the package should have been larger, the better to lift the economy from recession more quickly and to speed the flow of tax revenue again. Companies are slow to hire now not because they are over-taxed or over-regulated. They are not hiring now because their CEOs lack confidence in demand, and they lack confidence in demand because other companies share that same lack of confidence. With private sector confidence low, demand can only be increased by more targeted public spending rather than by less. To cut the federal deficit in the long term, the last thing sensible policy requires is its cutting now. But the main debt problem which currently besets the U.S. economy — the debt problem that keeps internal demand low — is not primarily a debt problem at the federal level, no matter what Paul Ryan claims or implies. It is a debt problem at the level of people’s personal finance. One of the “fiscal and economic problems decades in the making” to which Paul Ryan ought properly to refer, but which he does not, is the generalized stagnation of American hourly wages in the decades since Ronald Reagan was president, the intensification of American poverty over the bulk of that period, and the stellar rise in income and wealth inequality that has accompanied poverty and the lack of wage growth. One third of all Americans currently live on incomes that are within one tranche of the poverty level for their size of family. Indeed, the median income of average Americans has actually fallen in the last decade — down 4.8% according to the latest Census Bureau figures. The mass and generality of American consumers have maintained their living standards for the last quarter century not by paying “low taxes [in an economy based on] sound and honest money,” as Ryan would have it, but by working longer hours, sending more and more of their family members out to work, and by maxing out their credit cards. “Research shows that credit card debt in America has quadrupled since 1989 and increased 41 percent just since 2000. American now owes more over $1 trillion in credit card debt.” Money doesn’t come much less sound and honest than that. The other debt problem that now besets the U.S. economy is debt at the international level. Over the last two decades we have become the global system’s consumer-of-last-resort. The U.S. began the post-war period (in 1945) as the global capitalist system’s major exporter and supplier of investment funds, as well as its major military protector. The military role remains and the dollar is still for the moment the global system’s major reserve currency; but U.S. export domination has entirely vanished. It is American debt, not American largesse, which now helps to sustain global economic growth. Our trade relationship with China is emblematic: a U.S. deficit that was a mere $10 billion in 1990 and $83 billion in 2000 has now soared to $268 billion in 2008 and $226 billion in 2009. In 2008, the United States main export to China was waste and scrap paper — some $7.6 billion worth — more than we exported in oilseeds and grains (but oilseeds and grains were the third largest category of goods we exported to them). So here we have the United States of America sending to China, a major trading partner, agricultural produce and waste, in exchange for manufactured goods and money loans. No wonder Arianna Huffington chose to call her latest best-seller Third World America because in many ways our trading patterns are beginning to resemble those of an imperial power in decline. As we have argued before on this website, since World War 2 the United States has known two sustained periods of economic growth. Both were based on different social settlements. Each has something to tell us about how, and how not, to go forward. The first period was that between 1948 and 1973. Abroad in those years the world was organized around a Cold War division and a nuclear stand-off. At home, prosperity was anchored in the spread of semi-automated production systems. Productivity per worker rose dramatically after 1948, as did the wages of unionized workers: north-eastern and mid-western wage militancy was crucial to the demand side of the 1950s economic equation. American manufacturing led the world, and blue-collar American living standards exceeded those of traditional middle class and professional families in Western Europe and Japan. Internal income inequality accordingly diminished: by 1970 average CEO compensation packages in Fortune 500 companies ran somewhere between 56 and 70 times higher than the median wage those companies paid. Throughout the bulk of that first growth period, the United States ran a balance of trade surplus (the world bought American goods) and a balance of payments deficit (dollars flowed out to keep global demand high), dollars distributed globally in no small measure through the placing of American military personnel abroad. It was a growth period book — ended by two wars — Korea at the outset, Vietnam at its end — military expenditure on the second of which eventually helped bring that first growth period to an end. Twenty years later, the U.S. economy experienced a second prolonged period of growth, one that was momentarily slowed in the immediate wake of 9/11 but otherwise sustained from 1992 to 2008. There was no Cold War this time: rather initially a peace dividend and then the confrontation with Islamic fundamentalism that triggered wars in Afghanistan, Iraq and now Afghanistan again. Productivity rose at home again as it had between 1948 and 1973, this time the consequence of computerization and the spread of new information technology. But there were no rising wages through strong trade unions in this second growth period; and no U.S. balance of trade surplus. Instead there was debt — increasingly foreign debt and personal debt — and there was greater income inequality Income and wealth distribution in this second growth period moved average CEO compensation packages in large corporations into a 200-400 percent ratio to median wage, depending on the state of the stock market, and helped fuel the credit bubble which broke so dramatically and with such serious consequences in September 2008. Paul Ryan’s “Pledge to America” proposes to take us to a third growth period by replicating the inequalities of the second. That cannot do. What this economy now needs is a scale of change far more fundamental than simply token tax cuts and the closing of federal programs. What the economy now needs is a new growth trajectory whose underpinnings more resemble the first period of post-war U.S. economic growth than they do the second. At the very least, we need somehow to scale back our global role, restore our competitive manufacturing base, and return to a lower and more functional level of social inequality. A leading Republican figure from an earlier age has recently compared the United States to Rome. Given the force of that comparison, it is hard to avoid seeing Paul Ryan, for all his new found importance, as fiddling with tax cuts for the rich while the rest of America hurts. Our economic strength is eroding and a social time bomb is ticking beneath our feet, which is why it is time to put the fiddle away and begin a proper conversation whose seriousness matches the hour. For more David Coates, read Making the Progressive Change: Towards a Stronger U.S. Economy , to be published by Continuum Books in 2011. Originally posted with full citations at www.davidcoates.net.

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Don Tapscott: Macrowikinomics: Opening the Kimono on Climate Change

November 15, 2010

This article is the third installment in series to be written by Don Tapscott and Anthony D. Williams, authors of the newly released book Macrowikinomics: Rebooting Business and the World. Mark Parker, the CEO of Nike calls it “A masterpiece. An iconic and defining book for our times.” The Economist says it’s a Schumpeterian story of creative Destruction.” The book argues that many of the institutions of the industrial age have finally come to the end of their lifecycle, and now being reinvented around a new set of principles and a networked model. Today’s blog is about climate change. **** In an economic and political environment where progress on global warming seems to have ground to a halt, climate change advocates in America are wondering how to move forward. A Republican-controlled House surely spells doom for climate change legislation and other measures that could stimulate the green economy. But those who support taking action on climate change should not be discouraged. Around the world there are already hundreds, and probably thousands, of collaborations occurring; everyone from scientists to school children are mobilizing to do something about carbon emissions. And the most forward-looking political leaders recognize that amplifying these grassroots energies could be our best short-term hope for meaningful action. Already a leader in addressing climate change, the British Columbia government recently lit a fire under Canadian software developers by open sourcing hundreds of its best climate datasets and asking for innovative Web-based and mobile apps that could raise awareness of climate change and inspire action. As an incentive, the government put up $40,000 in prize money. One of the winning apps allows helps students mange their carbon footprints. Users can track their bathing, eating, transportation and entertainment habits, and the app spits out an impact statement with annualized kg of CO2 equivalents generated. Another app aimed at small and medium size businesses, enables business owners to measure their company’s emissions and then benchmark their score against peers in industry. Executives with the B.C. Ministry of Citizen Services tell us that collaborations like these provide a low-cost way to tap new ideas and skills in pursuit of the government’s climate goals. In fact, the initiative cost BC taxpayers very little. The government contributed its data. Private sector partners contributed the funds for the prize money. Software coders and local businesses provided their labor and ingenuity. And none of the initiatives spurred on by the contest require new rules or new legislation to move forward. Should other governments be following BC’s lead? To be sure, most climate change experts generally agree that the surest way to accelerate action on climate change boils down to simple economics: if you want discourage carbon intensive activities, make pursuing them more expensive. Putting a price on carbon (through a cap and trade system or a straightforward carbon tax), for example, would help usher in a new mind-set among consumers, investors, farmers, innovators and entrepreneurs that in time will make a big difference. Make people and businesses pay the full environmental costs of what they produce and consume and suddenly every investment and purchasing decision made in retail stores, financial markets and small and large companies around the world would be made in pursuit of the least-cost low-carbon option. Weaving carbon emissions into every business decisions would drive innovation and deployment of clean technologies to a whole new level, and make investments in energy efficiency much more attractive. Industries would need to invent and adopt new technologies that boost efficiency to limit their emissions. And consumers would curtail their own carbon footprints as the prices they pay for things like air travel and exotic fruits begin to reflect their true costs to the planet. However, while it is true that centrally managed taxes, credits and incentives provide important levers for steering society toward low-carbon solutions, these are not the only levers. And while Congress is unlikely to take action, there is no shortage of valuable initiatives that can both help us better understand the causes and consequences of climate change and marshal the knowledge and talent required to advance sensible solutions. In fact, everyone – including climate skeptics – stands to benefit from initiatives that, like the BC apps contest, make information that was once inaccessible and hard to understand available to policymakers and the broader public. Today, insufficient information about which economic activities–and, by extension, which communities, companies and nations–are contributing most to climate change undermines society’s ability to target remedial actions and assign responsibility for correcting damaging behaviors. The right amount of transparency in such cases can change perceptions, reveal new factors that alter the stakes, or compel other participants to accept the need for and legitimacy of new regulations. Getting our hands on comparable CO2 emission data for all industrial facilities and other human activities such as logging, fishing or mining, would be a goldmine for scientists, policy-makers, environmentalists, investors and ordinary citizens. Even better would be the ability to measure the impact of those activities on our climate in the same way companies apply financial metrics to their investment decisions to understand the bottom line impact. We’re not there yet. But over the past few years, a cornucopia of initiatives has emerged to make climate change information more accessible to the public and key institutions, including the investment community, regulators, and government purchasing organizations. Whether mapping the world’s oil spills, simulating the effects of sea-level rises, tracking mammals on the verge of extinction or showing national per capita CO₂ emissions, the initiatives tend to emphasize the use of bold visual formats help communicate complex phenomena in a way that both scientists and laymen can easily grasp. Carbon Monitoring for Action (CARMA), for example, maps the CO2 emissions of over 50,000 power plants and 4,000 power companies across the world. The data for current and planned installations is easily accessible through a Google Map on the project’s website as well as through an API. “Our role is to translate” says CARMA’s lead researcher, David Wheeler. “We take reams of data which are available out there and translate them into an easily accessible format. There are few other institutions that have the incentive to do this – most scientists don’t as it doesn’t affect their publication records, and policy people are either too busy or not sufficiently technical to do the work.” CARMA’s work is particularly important as the energy sector is the single largest contributor of greenhouse gas emissions, at around 65% of the world total. The power of the platform became apparent one day when Wheeler received a call from a friend at the World Bank inquiring about a plant being built in Mmamabula, Botswana. It turned out that the installation would be a major polluter, which piqued Wheeler’s interest – what else is the World Bank funding? Scrolling over to India he found plans for another coal plant, the Tata Ultra Mega, which ultimately would become one of the biggest emitters of CO2 in the world. Wheeler’s finding led to a large campaign by the not-for-profit Environmental Defense Fund to institute stricter standards at the World Bank. The following year new legislation was put in place to limit the types of projects that would be eligible for funding. The Carbon Disclosure Project (CDP) targets people with lots of money and enormous influence on the companies in which they invest. Institutional investors–the big mutual and pension funds–are a critical audience in the effort to accelerate business action on climate change. After all, they pretty much own the economy. Paul Dickinson, the organization’s founder, has calculated that access to capital will become a powerful lever for encouraging companies to reduce carbon once a critical mass of investors and lenders starts attaching risk premiums to companies with climate liabilities and those without sound carbon management plans. The CDP aims to speed the transition by helping the investment community better understand how companies are positioned in relation to the risks and commercial opportunities associated with the transition to a low-carbon economy. CDP’s analysis is based on information it receives from some 2500 private and public organizations, including many of the largest corporations in the world. Less altruistic operators might have chosen to keep the data proprietary and make money by selling access to institutional subscribers. But Dickson thinks the public value of exposing the data to a broader audience exceeds the commercial potential. “Our goal is to apply the intelligence of the world to the climate change problem. Anyone that wants to look at the data can go to the website and download it.” Scientists are getting on board too. Greg Asner and Carlos Souza, two scientists at the forefront of forest science, are now working with Google to gather petabytes of historical and present satellite imagery. This information will help uncover the location and rates of deforestation around the world and allow colleagues to pitch in on research that will determine the links with climate change. The evidence accumulated to date is already having an impact. We now know, for example, that emissions from tropical deforestation are comparable to the emissions of all of the European Union, and greater than those of all the cars, trucks, planes, ships and trains on the planet. And thanks to the work of economists such as Nicholas Stern, we also know that protecting the world’s standing forests is one of the most cost-effective ways to cut carbon emissions and mitigate climate change. Of course climate deniers, and those who see the world’s attempt to control climate change as a threat to their business interests, aren’t necessarily interested in the truth. They will continue to unleash their armies of lobbyists to water down policy, spread bogus science, and block innovations that might threaten their business models. But the best way to counter back-room lobbying and misinformation is not to hunker down as some climate scientists have in the wake of the climategate scandal, but to foster greater transparency and open debate around the risks of not acting now. Tim Palmer, a climate scientist at the University of Oxford whose current work focuses on quantifying and managing the uncertainties surrounding climate change, suggests that everyone concerned by the climate change issue, particularly those who are skeptical, ask themselves exactly how large the probability of serious climate change should be before we should start cutting emissions? 0.1%, 1%, 10%, 50%? “Considered this way,” says Palmer “it’s clear that the black and white dichotomy between the ‘climate believers’ versus ‘climate skeptics’ is indeed a false one.”4 And if you happen to be one of those people who believe that action is merited today, there is no point waiting for the political gridlock gripping the country to recede. Thanks to Web, we have the most powerful platform ever for people to learn about climate change, inform others and self-organize. Follow Anthony Williams on Twitter: www.twitter.com/adw_tweets

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The Next 7 American Monopolies

November 12, 2010

Few companies have a true monopoly in any market. More common are “virtual monopolies” or “near-monopolies” that exist due to geography or brand recognition. When consumers hear the term monopoly, the first thing that comes to mind is often price-fixing and other illegal business practices. We are not accusing the companies we reviewed of any wrongdoing. At one time, Forbes kept a Monopoly Index, but it only required for companies to have 50% or more in market share to be included. Virtual monopolies or monopolies in the making don’t have that kind of market power, but they are plenty powerful. Investors would be advised to consider the ones reviewed by 24/7 Wall St.

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Goldman: New Banks Rules Will Hurt ‘Small’ Corporations

November 12, 2010

Requirements that banks hold more cash to prevent against economic downturns won’t just hurt the banks themselves, but also the companies they lend to, Goldman Sachs says in a new report . Rules that require banks to keep a certain percentage of their assets as rainy-day capital will be, and already have been, a drag on the overall corporate world, the report , principally authored by Goldman analyst Richard Ramsden, says (hat tip to Politico’s Morning Money ). “Small- and mid-sized” companies that have relied on bank financing will be hit hardest, the report says. Under the international Basel III requirements agreed on in September, banks will eventually (by 2019) have to keep the equivalent of 8.5 percent of their assets on hand, to guard against a crisis. As Goldman notes in the report, the actual percentages could be higher, depending on a particular country’s rules. Goldman’s argument goes like this: the new rules will mean banks can’t extend as many loans, which drive loan prices higher. Demand for the loans, the report says, suffers, and “smaller” corporate borrowers, which can’t issue bonds as easily as their larger cousins, are hit hardest. From the report: “These firms are likely to grow more slowly than the larger firms and multinationals that enjoy more flexibility in financing. Slower growth among smaller and mid-sized firms may act as an overhang on economic growth and the job creation that these firms traditionally propel. And because the adjustment to higher prices and constraints on credit availability is a dynamic process, the potential ongoing rise in capital requirements means that smaller firms are likely to bear the cost for some time to come, acting as a continuing drag on bank loan growth.” According to the report, these so-called smaller companies include Genzyme, Symantec, Adobe and eBay. As Citigroup CEO Vikram Pandit argued last month at The Economist ‘s Buttonwood Gathering, high requirements could throw a wet blanket on the economy. “There is a point at which more is not necessarily better,” he said, referring to capital requirements. “Double-digit ratios will have direct negative impacts on lending, capital formation, aggregate demand and growth.” But experts outside the financial community disagree. Mervyn King, governor of the Bank of England (that country’s central bank), said last month that even the higher requirements won’t be high enough. “Even the new levels of capital are insufficient to prevent another crisis,” King said. “Some of the calculations of the alleged economic costs of higher capital requirements presented by the industry seem to be highly exaggerated.” What’s more, evidence suggests that companies are in a relatively strong position. Despite the reported cost of borrowing from Goldman, the near-zero main interest rate makes most corporate borrowing extremely cheap. As of the end of last month, U.S. companies held about $1 trillion in cash . Many of them are choosing to hoard, rather than spend, that cash, a defensive tactic that bolsters their position, to the detriment, experts say, of the larger economy.

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