innovation

Maynard Webb: The Next Killer App: Work

November 24, 2010

As a technologist, I’m obsessed with searching for the next killer app. Today, there are many companies that are offering amazing services and products that some may deem “killer apps.” What I find interesting is that many of these are aimed at improving our virtual world–becoming a mayor on a social networking site, getting a hole in one or building an empire on a gaming site. It seems so simple when we escape for a few minutes (or hours) from our real world commitments to the fantastic online world we have created! But what about improving our offline “real” world? To me, the billion-dollar question on the quest to create the next killer app is this: How can we harness the same spirit and imagination we are applying to make our virtual worlds fulfilling to solve our biggest and ugliest problems? How do we tap the innovation and apply the energy around these games and virtual worlds to education, health care, reducing poverty? Of course, another area ripe for revolution is work, which is my passion and focus. What if we didn’t have to look to online communities and games for self-fulfillment? What if we could harness these online technologies in a way that will make our companies more profitable, our country more competitive, our environment better off, and allow people to become more productive at work and also spend more time with their families at home? What if the next killer app is work? This is a timely topic. Unemployment is 9.6% according to the U.S. Bureau of Labor Statistics and every politician is talking about work, with many politicians making job creation their number one priority. And while this is pressing now, it would have been appropriate five years ago and it will be as important again in five years from now. Jobs will come back when the economy recovers, but they will never be the same. People today are looking for something different than work as we’ve known it historically. Generation Y values flexibility more than Generation X, or any other generation. And this is a global phenomenon. As recently reported in the Sydney Morning Herald (September 2, 2010) , “The concept of working from anywhere at any time is second nature to Generation Y, something they never even question. It’s an option previous generations never had, when laptops, Wi-Fi and broadband were scarce.” And whereas most people once wanted to work for corporations, young people today — some 80% — want to be entrepreneurs. In Michael Malone’s fantastic book The Future Arrived Yesterday , he notes that high school children are telling pollsters they never plan on working in a real corporate environment ever in their lives! They want to be CEOs of their own companies. And really, having witnessed the collapse of business institutions we had viewed as “built to last” — Circuit City, Washington Mutual and Lehman Brothers to name just a few, who can blame them? The safety net they can count on is themselves: their experience, their skills, and their values. Interestingly, research by Deloitte’s Center for the Edge found that self-employed people are more than twice as likely to be passionate about their work as those who work for firms. Meanwhile, as we see more desire for independence with workers, companies are trying to find qualified workers. According to CareerBuilder’s 2010 Mid-Year Job Forecast, 22% of employers reported that despite an abundant labor pool, they still have positions for which they can’t find qualified candidates. Some 48% of human resources managers reported that there was an area of their organization in which they lacked qualified workers. We have a serious problem with making work work. We are living in an entirely new era of computing, with entirely new tools and possibilities, but we are viewing work the same way we always have — even applying the same rules and guidelines developed pre-Information Age. I believe if we want our real world to catch up with our virtual world, it is time to stop ignoring the trends and start finding ways to leverage the technology and innovation that is within our grasp. There are lots of jobs in search of talent. And there’s lots of talent in search of meaningful work. It’s time to let the elephant loose about work. If we do it right, the herd will move faster than we ever imagined. How do we start? First, businesses and individuals need to examine what changes can be made to leverage new technologies and communications services available to improve the opportunities for work and the ways in which we go about it. There is not a quick fix for shifting the way we work; it will take innovation, collaboration and dedication to change. I ask you to join in the dialog, share your ideas and change the way we work. It will certainly take the power of a crowd to shift ideals that for some have been deeply rooted in the way we have worked for decades. Care to join my crowd?

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NineSigma Appoints Rick Wielens to Lead NineSigma Europe and Expand Company’s Open Innovation Services Throughout Region

November 16, 2010

Seasoned Strategist and Innovation Entrepreneur Selected to Direct NineSigma’s Operations in Europe

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DataXu Expands Executive Leadership Team to Lead Next Phase of Growth

November 10, 2010

Moves Corporate Headquarters to Boston’s Innovation District to Accommodate Accelerated Expansion Plans

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DataXu Expands Executive Leadership Team to Lead Next Phase of Growth

November 10, 2010

Moves Corporate Headquarters to Boston’s Innovation District to Accommodate Accelerated Expansion Plans

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Robert D. Atkinson, Ph.D.: Ending Innovation Mercantilism

October 26, 2010

The following is a guest post written by Stephen Ezell, Senior Analyst, Information Technology and Innovation Foundation As it’s becoming clearer every day that innovation is the central driver of economic growth, more and more countries are trying to be innovation leaders. Unfortunately, in that quest all too many countries are choosing to go down a path of “innovation mercantilism” by implementing beggar-thy-neighbor strategies designed to gain advantage at the expense of other nations and overall global innovation progress. These nations see the royal road to prosperity as through expanded technology exports and the best way to do that they believe is through gaming the international trading system through a number of mercantilist practices, including by manipulating their currencies, distorting technology standards, providing export subsidies, forcing technology transfer as a condition of market access, pirating intellectual property, and favoring indigenous over foreign technology products and services in government procurement. While China is perhaps the most egregious example of a country practicing innovation mercantilism, it is by no means the only one, as similar (if not as prevalent) practices can be found in Brazil, Argentina, India, Japan, Russia, Singapore, South Korea, and a host of other, even European Union, nations. As these countries bend and break the rules, play zero-sum games, and think only about short-term gains for themselves at the expense of the rest of the world, they undermine and destabilize the international economy and risk killing the innovation goose that would lay the golden egg for them and for the rest of the world. In a just-released report, The Good, The Bad, The Ugly, and The Self-Destructive of Innovation Policy , the Information Technology and Innovation Foundation (ITIF), provides a comprehensive catalog of countries’ innovation policies toward skills and immigration, trade, tax, scientific research, intellectual property, government procurement, standards, and regulations. The report assesses whether countries are implementing innovation policies in ways that are either: 1) “Good,” benefiting the country and the world simultaneously; 2) “Bad,” failing to benefit either the country or the world; 3) “Ugly,” benefiting the country at the expense of other nations; or 4) “Self-destructive,” actually hurting the country while benefiting others. It finds that, unfortunately, the Good policies tend to be outnumbered by the Bad, Ugly, and Self-destructive ones. Many of the fastest growing innovation policies are of the Ugly variety; benefiting the country, at least in the short run, but hurting the rest of the world. Mercantilist practices can indeed be effective–there is no doubt about that. China’s “Ugly” practices such as currency manipulation, pilfering intellectual property, and forcing technology transfer as a condition of market access have in fact boosted the country’s exports, moved productive activity to its shores, and hurt foreign producers (and in many cases knocked them out of business entirely). From 2006 to 2010, China’s share of world exports jumped from 7 to 10 percent and the country ran up a $826 billion trade surplus in the years 2007 and 2008 alone. But many of the policies that nations think are beneficial to them are actually Bad. That is, the policies hurt not only the rest of the global economy, but also the economy of the nation implementing it. An example is mercantilist countries’ practice of manipulating their currencies to artificially lower them in an attempt to help their exporters. But doing so raises the price of capital goods, especially for information and communications technology (ICT) products, inhibiting the diffusion of ICTs throughout all other sectors of their economy, making those sectors less competitive, and causing overall economic productivity to stagnate. As another example of a Bad innovation policy, for every $1 of tariffs India imposed on imported ICT products (as part of its efforts to spur an indigenous computer industry), the country suffered a net economic loss of $1.30. Why then do so many nations pursue Ugly, Bad, or even Self-destructive innovation policies? Most of them–and the apologists who defend them–have convinced themselves that they need to do this to succeed economically. They are wrong. They believe that “exports are needed to create jobs.” In fact, exports don’t create jobs, at least in the moderate to long-term. These nations could achieve full employment just as readily by implementing a loose monetary policy, aggressive fiscal policy, and an effective social safety net. They don’t need trade surpluses to employ all their workers. They also claim that innovation mercantilism helps them move up the value chain and get richer. But in reality, the much surer way to get rich is through raising the productivity levels of all industries, not just export-oriented ones, particularly by applying innovation and leveraging information technology. Just look at Japan. It certainly boasts world-leading manufacturers in automobiles, consumer electronics, and ICT products, but the non-traded sectors of its economy, such as retail, have only a fraction of the productivity of Western ones, it trails badly in the usage of ICTs, and it conspicuously lacks any world-class service firms. Consequently, the overall productivity of Japan’s economy is 70 percent of America’s. As a recent New York Times article made clear, as Japan has reached the dead-end of a predominantly export-led growth strategy, it has fallen into economic malaise. Finally, many of these policies impoverish, not enrich, their citizens. For example, If China didn’t run its $428 billion trade surplus and instead imported real goods and services instead of Treasury bills, Chinese households would on average see a 17 percent increase in their disposable income. While many nations have bought into the wrong economic theory, it wouldn’t be as serious a problem as it is if their misguided policies didn’t also hurt other nations individually and global innovation rates overall. For example, when a country steals intellectual property, instead of itself expanding R&D funding, it lowers global knowledge stocks. Likewise, when one country manipulates its currency, others feel forced to follow suit to stay competitive. Thus, the global trading system devolves into a competition where every country is incented to cheat and so the overall global economy suffers. Other countries’ mercantilist policies not only move innovation-based jobs away from the United States, which is bad for us, but also undermine globalization, which is bad for all. As such, we need a system of globalization that moves nations away from Bad, Ugly, and Self-destructive polices toward Good ones, such as improved education systems, an openness to high-skill immigration, increased R&D funding, effective science and technology policies, policies to spur widespread digital transformation of their economies, etc. Good innovation policies benefit the entire world, because innovations in one place ultimately spillover to the benefit of citizens worldwide. Think of a new pharmaceutical developed in South Korea or France that benefits all peoples, or when nations adopt new techniques in teaching and training. To be sure, when other nations implement Good, effective innovation policies, it means the U.S. will have to compete even harder to be successful in the global race for innovation advantage. So when France trumps the United States by offering an R&D tax credit six times more generous, or Denmark creates innovation vouchers for small businesses, or the Netherlands and Switzerland offer tax exempt status for profits generated from a newly patented product, this is all tough, fair competition. Ideally, countries’ constructive innovation policies spur other countries to emulate or improve on them, and all countries win. How can we end innovation mercantilism and develop a better approach to globalization? We need to start with a recognition that the current approach to globalization is not working. The new approach should be grounded in the perspective that markets drive global trade; that countries adhere to their trade agreements; that genuine, value-added innovation across all sectors drives economic growth; and that fair competition between nations to develop the best innovation policies is good for the world. At the coming mid-November G-20 summit, President Obama needs to insist that putting an end to countries’ rampant innovation mercantilism and developing a more sustainable vision for globalization top the agenda. The G-20 should demand that the World Bank and other multinational development agencies reformulate their strategies with a focus on supporting only countries that mostly practice Good innovation policies, and withdraw support from those whose predominant strategy is based on Ugly and Bad ones. The WTO needs to finally recognize and combat that what has been transpiring in the global trading system is not occasional and random infractions of certain trade provisions by countries that should be handled on a case-by-case basis, but rather that some countries continue to systematically violate the core tenets of the WTO because their dominant logic toward trade is predicated on export-led growth through mercantilist practices. The only way to stop countries’ systematic manipulation to gain competitive advantage by beggaring their neighbors is if the nations which engage in it less than others–principally the U.S., the Commonwealth nations, and most European countries–alongside with international organizations including the World Bank, WTO, and the International Monetary Fund agree to cooperate to fight it. The status quo is no longer sustainable. We should use the institutions and rules we have at our disposal with more gusto and nip innovation mercantilism in the bud. However, if these measures prove insufficient, it may be time to think about establishing a new trade zone, perhaps modeled on the Trans-Pacific Partnership, which would include only those nations committed to good innovation policies. Innovation is poised to continue to bring globally shared growth and prosperity–but policymakers must understand this will only happen if all countries are compelled to play by the rules mutually established by the international community to guide the economic interactions between nations.

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Narus Appoints Rod Murchison Senior Vice President of Product Management

October 26, 2010

Veteran Executive Brings More Than 20 Years’ Innovation in Addressing Complex Network and Security Needs

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PepTcell Appoints Manfred Scheske as CEO of Consumer Health

October 11, 2010

Bringing Innovation to Two of the Largest OTC Consumer Markets With Breakthrough New Products

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Dean Garfield: Why Innovation Isn’t Just Another Buzz Word

September 24, 2010

Far too often in Washington, we lose sight of the practical. Essentially, how specific policies stand to impact millions of people and the communities in which they live and work. From health care and energy to technology and innovation, the standard default is analysis and legislative language, not the ingenuity (and vast potential) of a concept or idea. By focusing on the wonky instead of the practical and transformative, we lose sight of the potential of technology to completely change the game . Earlier this week, the organization I lead launched “Faces of Innovation,” a new online campaign that showcases the way in which innovative technologies and the people behind them are positively impacting our data-to-day lives. More specifically, this Web series is aimed at helping the public and policymakers better understand how policies important to the high-tech sector, such as the research and development (R&D) tax credit and ICT enabled clean energy, directly link to developing innovations that make our lives better, businesses and households more efficient , and America more competitive. The message? R&D and innovation matter. Consider the following: due to R&D and the race to innovate in the ICT sector, we are all walking around with computers in our mobile devices that are a million times cheaper, a thousand times faster, and a hundred times smaller than the original computers. As a result, we can access Wi-Fi in a plane, translate language in real time, smartly monitor our energy usage, deploy mobile diagnostic devices to the underserved, and accomplish on the go what only a select few could a mere decade ago. If the exponential pace of development that has taken place in the tech sector were applied to other sectors, a plane traveling from New York to Paris which took 7 hours and cost $900 in 1978 would now take less than 0.25 seconds and cost less than a penny. Unfortunately, the nation’s drive to continue to invest in R&D is stalling at a time when such investment is most needed to keep up with our global competitors. In the early- to mid-1980s, federal funding accounted for approximately 45% of all R&D funding, it is now down to approximately 26% of all R&D. That is bad. Fortunately, the private sector continues to invest. Even in an economic crisis the private sector continues to increase its spend on R&D. In fact, private sector R&D spending will likely exceed $260.3 billion this year and will account for 64.8% of all U.S. R&D. Yet, despite this, more needs to be done. We need policymakers to stand alongside the private sector and make R&D a national priority. We need to encourage and reward innovation, as well as the people behind it. And, without question, we need to do so while the U.S. is still considered a global leader. Check out “Faces of Innovation” by clicking here.

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Zem Joaquin: CGI Commitment Brings World One Step Closer to Safer Products for Future Generations

September 23, 2010

This year’s Clinton Global Initiative Annual Meeting (CGI) has been all about commitments that will make a positive difference around the world. Yesterday, during the Market-Based Solutions for Protecting the Environment session at CGI, the Cradle to Cradle Products Innovation Institute (formerly the Green Products Innovation Institute ) joined industry and NGOs on stage to contribute its own global commitment to train at least 100 assessors and certify 1,000 products by 2015. This is part of the Institute’s effort to jumpstart a market for new product development that will protect human health and the environment while growing the economy. The Institute is developing comprehensive metrics and standards for every day products that are safe and healthy for our environment and our children based on the Cradle to Cradle certification protocols. When training begins early next year, assessors will learn how to help companies develop these safer products, which can then go through the process of receiving the Cradle to Cradle certification mark. “The Cradle to Cradle Products Innovation Institute is proud to make such a vital pledge to bring healthy products to citizens across the globe,” said Bridgett Luther, president of the Institute, about its commitment. “With the support of governments, industry, academia and non-governmental organizations, we can turn the Cradle to Cradle certification into a worldwide standard in developing safe and sustainable consumer products.” Numerous influential industry and NGO stakeholders participated in yesterday’s session and were there for the announcement, including Mindy Lubber, president of Ceres; Matt Kistler, senior vice president of sustainability for Wal-Mart, Jeffrey Swartz, president and CEO of The Timberland Company; and M. Sanjayan, lead scientist for The Nature Conservancy. While not present on stage, several of the nation’s leading manufacturers joined the Institute in its commitment, including Shaw Industries and Steelcase. Shaw Industries, Inc., the world’s largest carpet manufacturer announced its commitment to moving toward increasing the number of ‘wholly’ Cradle to Cradle certified products by 2015 so more of its product line will be safer for human and environmental health. “Over 50 percent of our commercial products are now Cradle to Cradle certified, but we are not stopping there,” said Vance Bell, CEO of Shaw. “We plan to increase that percentage over the next several years as we work closely with the Cradle to Cradle Products Innovation Institute.” Steelcase, the world’s largest office furniture manufacturer, announced that its first seating product for the education sector, “node,” will also be certified under the Cradle to Cradle protocol. These types of industry commitments will be crucial to the Institute’s success in bringing safer products to market. It will also require collaboration with countries like China who manufacture products for citizens all over the world. On that front, the Institute just last week signed a memorandum of understanding (MOU) with the Shanghai Yangpu District Government, which Governor Arnold Schwarzenegger witnessed during his trade mission to Asia . The MOU solidified Shanghai’s commitment to working with the Institute to promote an innovative model for eliminating toxic chemicals and other negative environmental impacts. The Clinton Global Initiative is a catalyst for change and challenges industry leaders and NGOs to implement solutions that will have a lasting effect on the world’s environmental and human health. Through commitments from nonprofits like The Cradle to Cradle Products Innovation Institute, this vision can become reality.

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Brett King: The Customer-Centric Initiative Project

September 23, 2010

Getting a head start on customer centricity As I tour the globe talking to banks and other financial institutions, the issue of how to make the migration to a truly customer centric organization is often agonized over. While many are keen to see that goal materialize, there are just as many who feel organizational inertia and long entrenched silos are just too significant a hurdle to circumvent. Innovation in the customer space is often a challenge too. How do you really create an innovative organization when your traditional roots are all about, well…tradition. The big ships of industry, banks definitely included, are like massive supertankers. Ships that turn slowly and once they have a head up of speed are very difficult to slow or turn when set on a course. In a world where channel complexity, technology adoption and consumer behaviors are pushing the envelop of just about every service organization to adapt at warp-speed, how do we create speedboat type instincts when the organization is lumbering along supertanker style? Big Banks are like SuperTankers – they don’t change direction easily The Google Time Initiative Google gives it’s engineers 20% of their time to work on the project of their choice. The Google time initiative is consistently cited as one of the reasons why employees rank Google as one of the best companies to work for as voted by Forbes, FastCompany, etc. It’s also a great generator of innovations as adhoc collaborations are born out of necessity, common interest or just the pure exploration of a better user experience. Some of those initiatives like Android end up becoming a stable of Google’s core range, while others like Google Wave burn bright for a time, create great learnings, but go on to become something entirely different from what started. Getting a bank to give their employees 20% of their time to work on a project or initiative of their choosing, might be too much of an ask for those ships of industry, but it is a way to drop a speedboat in the water and see how it performs. If the idea works, it can then be incorporated back into the overall business as part of a longer-term shift. The VC Approach If you’ve ever engaged in discussions with Venture Capital firms about a business plan, you’ll appreciate how brutal the process is in dismissing badly thought out ideas or poor business cases. If we ran a lot of the existing bank processes, products and business units through a VC selection process these days, many simply would not survive. But because they are embedded ‘traditions’ they get retained. Good examples of this today are paper statements sent by snail mail, or offering a checking account to new customers by default. If we were a brand new start-up bank, it’s unlikely these would be the preferred approach in a business plan today. Using the VC approach, however, can select the most likely candidates for success in the innovation sandbox. VCs often use the formula of reviewing 100 business plans, selecting perhaps 5-10 for further review and selecting perhaps 2 or 3 for some scale of investment. This is a solid approach to pitching new ideas for seed capital internally to see if individual innovation initiatives have merit versus other competitive ideas or bids. It also means that work isn’t done on the basis of simply cool technology, but real revenue or cost savings thinking. The IDEO Approach I’ve always admired the IDEO design team for their deep dive methodology. I think that the deep dive remains probably the most creative management and design process that there is today. By dividing teams into separate groups to brainstorm innovative approaches, you get not a single idea, but many competing ideas to flesh out. The advantages to this process can best be summed up by a great quote from their design team: Enlightened trial and error succeeds over the planning of the lone genius… IDEO Design Once a month, or once a quarter, try getting your channel team together and brainstorming a new customer journey or experience. Then use the VC approach after you’ve prototyped the idea to come up with something better for the customer. The deep dive process will take you to new heights of innovation much quicker than the planning of the lone banker. Especially if that banker has had 30 years of banking experience – trying to get him to think innovatively is like trying to turn that huge supertanker. The Customer Centric Initiative So putting all of these best practice approaches to innovation together, I propose a new initiative for your bank today to get started on the path to customer satisfaction, deeper relationships, and more profitability. Give everyone in your product and channel team, 20% of their time over the next 2-3 months to spend on improving customer journeys and experience. Underpin this by creating a multi-channel deep dive session once a quarter where all of the channel teams, supported by product representatives, look at new ways of engaging the customer. Prototype the customer journey on paper. Sketch up new web, mobile, or ATM screen flows to show how the interaction could be simplified and improved, or even come up with completely new ideas based on behavioral analytics. Let’s get this customer centric initiative on the road. It takes a long time to break silos, so let’s not even try to tackle that until we can get the team thinking about customers. The Customer Centric Initiative is a way of doing that without breaking the bank…

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Jesse Jenkins: Brooks: Anti-government Ideology Threatens American Greatness

September 17, 2010

By Devon Swezey and Jesse Jenkins It is fashionable these days to paint the government as a useless yet ravenous institution, the expansion of which will turn America into a third world country – or, worse yet, France. Even the Economist , a respected, moderate publication, has recently taken to framing the government as a hideous Leviathan consuming private business, and everything else in its path. But according to a new column by conservative commentator David Brooks, the hysterical, anti-government ideology that has taken root within even mainstream corners of the Republican Party is driven by an “oversimplified version of American history, with dangerous implications.” Writing in the New York Times , Brooks reminds his fellow conservatives that the history of American innovation and economic strength is one of “limited but energetic governments that used aggressive federal power to promote growth and social mobility.” “George Washington used industrial policy, trade policy and federal research dollars to build a manufacturing economy alongside the agricultural one. The Whig Party used federal dollars to promote a development project called the American System. Abraham Lincoln supported state-sponsored banks to encourage development, lavish infrastructure projects, increased spending on public education. Franklin Roosevelt provided basic security so people were freer to move and dare. The Republican sponsors of welfare reform increased regulations and government spending — demanding work in exchange for dollars.” Certainly, this country’s innovative private businesses and intrepid entrepreneurs have been central to making America the world’s leading economy. But time and again, America’s entrepreneurs have succeeded with the full and active support of the federal government, without which, things may have turned out very differently. As the Breakthrough Institute documented in our 2009 report, ” Case Studies in American Innovation, ” the story of American innovation is one of enduring partnership between the public and private sector, where smart public investments have catalyzed entrepreneurialism and innovation and paved the way for so many of the great American technological and economic success stories of the 20th century. Time and again, public-private partnerships have driven the development of whole new industries, and created the conditions for leading private sector companies to thrive. Without the public sector as both an initial funder and demanding customer, the vibrant industries built around great American innovations in communications, aerospace, semiconductors, computing, biotechnology and many more may have sprouted up elsewhere, or not at all. Giving credit where credit is due, former Microsoft Chairman Bill Gates, one of the nation’s greatest entrepreneurs and business leaders, recently noted that early government investment in information technology was central to the success of Microsoft and so much of the IT revolution that propelled Americas economy in the later years of the 20th century: “The Internet and the microprocessor, which were very fundamental to Microsoft being able to take the magic of software and having the PC explode, were among many of the elements that came through government research and development.” Indeed, the catalytic investments of the federal government have been central to the success of countless leading American firms, including HP, Apple, Genentech, Boeing, and Dow Chemical, along with hundreds of the small businesses and entrepreneurs that are the core of America’s economic strength. According to R&D Magazine , a quarter of the top 100 innovations in America each year consistently come from small businesses that are funded by one federal program alone–the Small Business Innovation Research (SBIR) program. Many conservatives, and indeed many liberals and environmentalists as well, have forgotten this history, and believe that the private sector is most innovative when the government is most absent. Yet, as Brooks reminds us, the greatest American Presidents, from Washington to Lincoln, to Roosevelt, didn’t build their philosophies or their policies around small government or big government, but smart government: “Government is a means, not an end. They built their philosophy on making America virtuous, dynamic and great. They supported government action when it furthered those ends and opposed it when it didn’t.” This “long, mainstream American tradition” is imperiled by the reflexive anti-government ideology of the surging Tea Party, now fighting for the soul of today’s Republican Party. For America to remain a great nation in the 21st century, smart government policies and investments will be essential. Whether or not those pivotal investments are made may hinge on the ability of conservatives and liberals alike to overcome this collective amnesia about what made this country great in the first place. This post originally appeared at the Breakthrough Institute See also: Case Studies in American Innovation In Defense of Bill Gates

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Brandon Edwards: It’s Time to Make R&D Tax Credit Permanent, Assure U.S. Remains World’s Top Innovator

September 8, 2010

This year China became the world’s second-largest economy. Experts are currently arguing over when China will overtake the United States as the world’s largest. Most predictions place that event between 2020 and 2027. The good news has been that the manufacturing juggernaut our own consumer markets largely created still depends on us for the development of new products, processes and technology. According to recent studies, however, this should not be taken for granted. We now live in a truly global economy where it is not unusual to work alongside people in other countries. Labor off-shoring has moved beyond manufacturing and customer service support, extending to value-added research and development activities. This means we are not losing jobs just for our unskilled labor force, but for our higher-paid, more-educated workforce as well. The R&D tax credit is a highly effective targeted tax incentive that helps drive the global competitive edge that we need. President Obama is set today in Cleveland to again propose making the research credit permanent along with increasing its value, costing approximately $100 billion over the next 10 years (see fact sheet provided on the White House Web site). Although the program has been around for 30 years and enjoys bi-partisan legislative support, it has yet to be made permanent. The R&D credit has expired numerous times before being retroactively renewed. It has even lapsed for one year. The 2010 tax credit, widely expected to be renewed, has yet to be passed by Congress. The uncertainty of the credit restricts new projects, limits opportunities and curtails high-value job growth. The other problem is that our R&D tax incentive lags behind other countries. According to a report by the Information Technology and Innovation Foundation, a non-partisan think tank, we are now ranked number 17 out of the top 30 OECD countries. That’s right. You will find us below China, India, Canada, Mexico, Japan, Korea, Spain, France and others. (We were No. 1 as recently as the 1990s.) Besides contributing to global competitiveness, the return on investment is substantial. The R&D credit currently costs an estimated $7 billion a year, which is very little given its impact on the economy. A permanent credit coupled with just a 25 percent increase could boost real GDP by $206.3 billion, generate 270,000 manufacturing jobs and raise total employment by 510,000 within a decade, according to a 2010 report by the Milken Institute. One of the great things about the R&D credit is that it does not discriminate. Companies of all sizes, from small businesses to Fortune 500, qualify. A research study performed by The Tax Credit Company of IRS data shows that although large corporations claim the majority of credits, the relative impact on small to mid-size businesses as a share of their total assets is significantly greater. Bottom line: Strengthening the R&D credit is something all sides agree on. It is a priority for our economic future at one of the most uncertain times in our history. It’s time to put questions about the future availability of the credit to rest so that companies will stop discounting its value, take full advantage of it as a key driver of innovation and assure that the U.S. remains the world’s leader in research and development. Brandon Edwards is president of The Tax Credit Company, which represents Fortune 500 companies, and small and midsize companies in maximizing the value of tax incentive programs. More about the R&D Credit: R&D Tax Credit Update: http://www.researchcreditupdate.com R&D Credit Coalition: http://www.investinamericasfuture.org/ IRS: http://www.irs.gov/businesses/article/0,,id=101382,00.html

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Video: Lee Says China’s Mobile Internet `Beginning to Take Off’: Video

September 6, 2010

Sept. 7 (Bloomberg) — Bloomberg’s Stephen Engle reports on the business strategy of Lee Kai-fu, the former head of Google Inc.’s China division. Lee set up Innovation Works, a technology business incubator, after leaving Google. His company is investing in a mobile-software maker and 11 other businesses in the country to benefit from booming demand for Web technology. Lee says China’s mobile Internet users may more than double within five years as smartphones that can browse the Web and download music become more affordable. Bloomberg’s Susan Li also speaks. (Source: Bloomberg)

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Mike Green: Innovation Crisis in Black America, Pt. 1

September 2, 2010

There is a crisis occurring in 12.3% of the American population, otherwise known as Black America. The crumbling economic infrastructure of the nation has impacted every industry, media included. As a former journalist who voluntarily resigned a position as Web editor of an award-winning daily newspaper (owned by Dow Jones Local Media Group and News Corporation) to pursue my own Internet startup, I am considered among many pioneers who are voluntarily or involuntarily transitioning from long-held careers to entrepreneurship and creative opportunities made available by the Digital Age. Online Opportunity The Internet has become the tool of choice for hundreds of millions to communicate and conduct e-commerce. It also serves a very low-cost, low-risk entry to entrepreneurship with extraordinarily high returns on investment. Consider some of the big winners: 7 years ago Skype was created: Bought by eBay two years later for2.6 billion. 6 years ago Facebook was created: Today it boasts more than 500 million users and owns 25% of the social ad marketing revenue worldwide. 5 years ago Youtube burst onto the scene: Google (still a growing toddler at the time, bought it for more than1 billion). 3 years ago Twitter created a paradigm shift in communications: Received22 million in funding in 2008 and35 million in 2009. It still hasn’t settled on a specific revenue model but continues to grow in reach and influence. Creatively Targeting Consumers In the same time frame that innovations like Google (13-years-old) have been introduced, wealth in Black America has grown. Much of it, however, is focused on spending as consumers. Ken Smikle, president of Target Market News and editor of the ” Buying Power ” report said: “In 2008 black consumers had total earned income of $803 billion. They ranked 17th among the economies of the world in comparable gross national income. They continue to be a critical part of the American marketplace, and will contribute substantially in the economic recovery of American business.” Entrepreneurship, creativity and innovation are hallmarks of the process that revitalizes economies. The big winners are innovators who succeed in creating new ideas, developing innovations to established concepts and bringing new products and services to market. Consumers are the fuel that run the engines of innovation. Finding ways to attract those consumers is the focus of a relatively new Internet industry that produces tools for entrepreneurs. Speed of Innovation In the past two years, the pace of Internet innovation has ramped, and the speed of creative applications and consumer services referred to as “apps” is dizzying. Within the media industry itself, we’ve witnessed rapid success of Internet innovators, like the Huffington Post , Daily Beast , Politico and others who capitalize upon the slothful pace of major media institutions. Even blogs, like Daily Kos , Gawker , Mashable , Read, Write, Web and others have become enormously popular … and lucrative. Where Are Black Innovators? Conspicuously absent from most any list of popular and financially successful technology based and Internet-based innovations are Black-owned companies and individuals. Although Internet innovation is occurring in Black America, and popular online destinations, like Black Planet and TV One have successful business models, the 2010 Black Weblog Awards is indicative of the primary entertainment focus of Black-owned ventures online. There is an ongoing conversation about the state of innovation in America, such as the one Ben Casnocha, the author of “My Start Up Life,” features on his blog : whether the pace of innovation is slowing or speeding up. Such conversations and debates need to be included in discussions about entrepreneurship held across Black America. Technology Based Innovation The fundamental development of Internet applications and Software As A Service (SAAS) represent the aggressive engine that offers tools of the Internet trade while video game technology online pushes the boundaries of Internet space, speed and user experience. In the arenas where startup Internet companies are created and sold for multiple millions of dollars within a very short span of time, Black entrepreneurs and innovators are lagging behind. It can be argued Black Americans are not sitting at the back of the speed-possessed innovation bus — we’re still standing at the bus stop after it has raced by. Educating Entrepreneurs Universities across America are following the examples of Stanford, Harvard and a growing number of universities in teaching entrepreneurship as a distinct and separate discipline within business schools. Numerous business incubators and entrepreneurship-focused organizations are cropping up across the nation. But HBCUs and Black business communities lag behind. The Chronicle of Higher Education targeted the problem of priority at many HBCUs in its article, “Sending the Wrong Message About Historically Black Colleges” featured in its ” Innovations ” section published online earlier this year. The problem? Sending an inadvertent message that HBCUs place a higher value on sports and marching bands than academic rigor. That’s the conclusion of Marybeth Gasman, an associate professor of higher education in the Graduate School of Education at the University of Pennsylvania and Nelson Bowman III, the Director of Development at Prairie View A&M University (PVAMU) in Texas. PVAMU is a historically Black university. The lack of proper priority poses a much bigger problem when the world of innovation is racing past HBCUs at the speed of the Internet, and the average Black entrepreneur can rattle off the nicknames of numerous college sports teams but has little knowledge of the names of angels, venture capitalists and serial entrepreneurs who are using creative means of raising capital to pave paths of success online and offline. Where’s Funding For Black Entrepreneurs? A recent report by CB Insights offered a stark revelation: Blacks are under-represented in investments in American innovation. The data show that Black entrepreneurship in technology and Internet innovation lacks funding. Is the problem due to a dearth of prepared entrepreneurs reaching a level of angel and venture capital funding or a high number of Black innovators fail in locating funding for their projects? The report pointed to this startling data: 87% of VC-backed Founders are White 12% are Asian 1% are Black All-Asian Teams Raise Largest Funding Rounds The funding data are, however, out of line with the demographics of the population and growth of entrepreneurs among minority populations. According to Innovation Daily and TwitterBlogger.net , rates of entrepreneurship among among African Americans grew 45% from 1997 through 2002 (the latest Census data collecting information on business ownership at the time of this posting). Asian and Native American business ownership grew 24% during the same time period. Need For Entrepreneurial Infrastructure Entrepreneurship in Black America is increasing. Yet without proper infrastructure and channels from idea to fruition, along with widespread knowledge and understanding of the keys to successful entrepreneurship in the Digital Age, the skewed data that currently show Black America being left behind by a whirlwind of Internet entrepreneurial activity will continue to worsen. The vision of a technologically advanced America is here. A cursory peek behind the curtain of innovation reveals an all-too-familiar scene of an overwhelmingly White population of innovators, entrepreneurs, angels and venture capital investors. Minus the current over-represented population of Asians, the scene resembles any previous era of innovation in American history. In this era, however, Blacks are free to engage in entrepreneurship, compete in technology based and Internet-based innovations and invest in the future of American innovation. Yet, the question remains: where are Black entrepreneurs and investors? Media Awareness Mainstream media have failed to properly cover this important evolution of American business. It may be left to Black-owned media to delve into this monumental issue of American entrepreneurship and inform Black America (and America as a whole) of a new era of innovation that continues to look like historic eras in which Blacks and other minority groups faced tremendous institutional hurdles. To address the issues of growing challenges facing Black American entrepreneurship, over the next several weeks I will present three voices on the subject, in a series focusing directly on innovation in Black America. Over the next three posts, I will introduce you to successful entrepreneurs who will shed light upon the challenges facing Black innovators and investors. You will both read and hear interviews conducted with these successful American entrepreneurs on the issue of Black innovation in America today. Interviews with Experts on Innovation The goal of these interviews is not solely to identify problems, but to introduce solutions. I welcome your feedback and solutions-oriented suggestions. Lauran Bonaparte of Lauton Capital Group . With more fifteen years of operational and management experience, Ms. Lauran Bonaparte has developed a sharp eye for how businesses can obtain the necessary financing for their commercial projects. Her relationships with direct lenders and private equity firms afford her the ability to advise clients on the most efficient source for their capital needs. As a serial entrepreneur, her focus has been in real estate (both residential and commercial) with a new look towards large scale development projects in the US and abroad. Dave Lavinsky is president of Growthink . Mr. Dave Lavinsky is an internationally renowned expert in the fields of business planning, capital raising, and new venture development. Over the past decade, Mr. Lavinsky has guest lectured at top universities, developed over 100 business plans, and has written hundreds of articles on entrepreneurship, business planning and capital-raising. Since 1999, Growthink has helped thousands of entrepreneurs develop business plans and raise funding to start and grow their businesses. Johnathan M. Holifield is the founder of the consulting firm Trim Tab Advisors ™ and the visionary behind Trim Tab Leadership™, a strategic and tactical leadership process that enables individuals and organizations to achieve exponentially targeted business goals and community impact. Mr. Johnathan Holifield is a former professional football player and holds master’s of education and law degrees. He was the founding executive director of a major market, regional technology and innovation organization, and served as chief executive of organizations focused on economic empowerment and human services and urban parks restoration. He has written and spoken extensively on topics such as growth entrepreneurship, regional, green-based and technology-led economic development, civil rights and responsibilities and 21st organizational innovation.

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Dov Seidman: Why We Can’t ‘Motivate’ Engagement

August 24, 2010

Chief executive officers are concerned about employee engagement — and rightfully so. Senior management teams are investing great time, effort and money in improving their workforce-engagement numbers. They shouldn’t be — at least not until they are prepared to harness the full energy of an engaged workforce. Despite significant effort to improve employee engagement, it remains at an all-time low among the U.S. workforce. This has sparked a surge in valuable guidance on how to transform disengaged workers into engaged employees . Unfortunately, the majority of engagement-improvement initiatives continue to treat employee engagement as an end goal. Employee engagement is a condition — manifested by the inspiration an employee unleashes in his or her work when he or she is deeply connected to a mission, purpose and the values that connect us. What Masquerades as Engagement This problem was illustrated in a recent IBM television commercial , in which a motivational speaker decked out in an “Innovation Man” costume struts in front of a line of office workers standing at attention. Innovation Man singles out one of the professionals and peppers him with repeated taunts and questions as to whether he is “fired up” to innovate. The worker dutifully responds, “Sir! Yes, sir!” Innovation Man then questions the employee’s commitment: “Why are you fired up?!” The befuddled employee pauses before replying, “I don’t have any idea.” We cannot “motivate” engagement (or innovation, growth, or succession for that matter); instead, we must inspire the kind of outcomes we want by rooting ourselves in a set of values, being in the grip of an idea worthy of dedication and commitment, connecting around a meaningful and shared purpose, and aligning around a common, deep and sustainable set of human, societal and environmental values. Why? Because sustainably engaged employees generate ideas, innovation, creativity, processes and other outcomes that deliver long-term competitive advantages, and they also collaborate with others to make progress. How well do you think other companies fare in developing cultures based on thick rule books and other carrots and sticks? Not too well, as I’ve written about before and according to new research. Pay and benefits figure as only one of the four key drivers of job dissatisfaction, according to a recent study by the Conference Board, and compensation barely rates a mention in the study’s engagement-improvement steps. And a 2008 study by Duke University’s Fuqua School of Business examined the relationship between financial performance and senior leadership skills. Inspirational and ethical leaders were most strongly associated with stronger financial performance. The Duke study identifies specific behaviors that exemplify inspirational leadership: “engaging employees in the company’s vision”; “inspiring employees to raise their goal”; and “promoting an environment in which employees have a sense of responsibility for the whole organization, its mission and constituencies.” A Valuable, and Values-Based, Alternative This is the new frontier, where companies work in a systemic manner to ensure alignment of their purpose and mission to their business strategies and vision, and then cascade this inspiration through their core values into specific leadership behaviors. Only when observable leadership behaviors are identified, communicated, measured, tracked, managed and integrated into business processes and talent-management systems can an organization evolve on its cultural journey. Through our work with some of the world’s largest and most progressive organizations, helping them build sustainable cultures infused and inspired by sustainable values, we know firsthand that many business leaders are beginning to understand the need to commence this journey. In one large, global company we partner with, we found that 70 percent of employees agreed that a strong mission and purpose drive their organization. However, we also discovered that the company’s mission and purpose were disconnected from everyday decisions and behaviors: 50 percent of the same employees indicated that personal achievement and success was a more important driver of their behavior than the organization’s purpose and values; and 60 percent of employees thought that supporting a peer who acted within their company values and purpose but in conflict with a policy would result in management disapproval or possible punishment by the organization. Armed with this evidence and other related insights, this Fortune 100 company and its leaders are now working on how they can connect employees to the shared mission and purpose through values, rather than through rules, so that it manifests in more of the behaviors they want, e.g. more engagement and more innovation. This ability to harmonize a company’s values and a company’s policies is an important piece in ensuring a company’s human operating system is functioning for the benefit of the organization — something I hope to write more about in a future column. As leaders, we all should recognize that there is work to be done in encouraging behavior that shifts the focus from governing toward developing leaders who inspire principled performance. (I’ll show what such work looks like and how it operates in my next column.) We still need rules (along with carrots and sticks), but they are no longer sufficient in an era when organizational success, over the long term, depends on out-behaving the competition . Improving employee engagement does not require executives to don their motivational capes and work on improving employee engagement. Instead, the process begins with a simple question about the workforce, a query whose answer leaders should act upon: Are our employees inspired? * This story appeared in, and was written for, Bloomberg BusinessWeek .

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Dov Seidman: Why We Can’t ‘Motivate’ Engagement

August 24, 2010

Chief executive officers are concerned about employee engagement — and rightfully so. Senior management teams are investing great time, effort and money in improving their workforce-engagement numbers. They shouldn’t be — at least not until they are prepared to harness the full energy of an engaged workforce. Despite significant effort to improve employee engagement, it remains at an all-time low among the U.S. workforce. This has sparked a surge in valuable guidance on how to transform disengaged workers into engaged employees . Unfortunately, the majority of engagement-improvement initiatives continue to treat employee engagement as an end goal. Employee engagement is a condition — manifested by the inspiration an employee unleashes in his or her work when he or she is deeply connected to a mission, purpose and the values that connect us. What Masquerades as Engagement This problem was illustrated in a recent IBM television commercial , in which a motivational speaker decked out in an “Innovation Man” costume struts in front of a line of office workers standing at attention. Innovation Man singles out one of the professionals and peppers him with repeated taunts and questions as to whether he is “fired up” to innovate. The worker dutifully responds, “Sir! Yes, sir!” Innovation Man then questions the employee’s commitment: “Why are you fired up?!” The befuddled employee pauses before replying, “I don’t have any idea.” We cannot “motivate” engagement (or innovation, growth, or succession for that matter); instead, we must inspire the kind of outcomes we want by rooting ourselves in a set of values, being in the grip of an idea worthy of dedication and commitment, connecting around a meaningful and shared purpose, and aligning around a common, deep and sustainable set of human, societal and environmental values. Why? Because sustainably engaged employees generate ideas, innovation, creativity, processes and other outcomes that deliver long-term competitive advantages, and they also collaborate with others to make progress. How well do you think other companies fare in developing cultures based on thick rule books and other carrots and sticks? Not too well, as I’ve written about before and according to new research. Pay and benefits figure as only one of the four key drivers of job dissatisfaction, according to a recent study by the Conference Board, and compensation barely rates a mention in the study’s engagement-improvement steps. And a 2008 study by Duke University’s Fuqua School of Business examined the relationship between financial performance and senior leadership skills. Inspirational and ethical leaders were most strongly associated with stronger financial performance. The Duke study identifies specific behaviors that exemplify inspirational leadership: “engaging employees in the company’s vision”; “inspiring employees to raise their goal”; and “promoting an environment in which employees have a sense of responsibility for the whole organization, its mission and constituencies.” A Valuable, and Values-Based, Alternative This is the new frontier, where companies work in a systemic manner to ensure alignment of their purpose and mission to their business strategies and vision, and then cascade this inspiration through their core values into specific leadership behaviors. Only when observable leadership behaviors are identified, communicated, measured, tracked, managed and integrated into business processes and talent-management systems can an organization evolve on its cultural journey. Through our work with some of the world’s largest and most progressive organizations, helping them build sustainable cultures infused and inspired by sustainable values, we know firsthand that many business leaders are beginning to understand the need to commence this journey. In one large, global company we partner with, we found that 70 percent of employees agreed that a strong mission and purpose drive their organization. However, we also discovered that the company’s mission and purpose were disconnected from everyday decisions and behaviors: 50 percent of the same employees indicated that personal achievement and success was a more important driver of their behavior than the organization’s purpose and values; and 60 percent of employees thought that supporting a peer who acted within their company values and purpose but in conflict with a policy would result in management disapproval or possible punishment by the organization. Armed with this evidence and other related insights, this Fortune 100 company and its leaders are now working on how they can connect employees to the shared mission and purpose through values, rather than through rules, so that it manifests in more of the behaviors they want, e.g. more engagement and more innovation. This ability to harmonize a company’s values and a company’s policies is an important piece in ensuring a company’s human operating system is functioning for the benefit of the organization — something I hope to write more about in a future column. As leaders, we all should recognize that there is work to be done in encouraging behavior that shifts the focus from governing toward developing leaders who inspire principled performance. (I’ll show what such work looks like and how it operates in my next column.) We still need rules (along with carrots and sticks), but they are no longer sufficient in an era when organizational success, over the long term, depends on out-behaving the competition . Improving employee engagement does not require executives to don their motivational capes and work on improving employee engagement. Instead, the process begins with a simple question about the workforce, a query whose answer leaders should act upon: Are our employees inspired? * This story appeared in, and was written for, Bloomberg BusinessWeek .

Read the full article →

Katherine Warman Kern: Innovation Is Relative

August 23, 2010

In John Kao’s Book, Innovation Nation , he says: “breakthrough technologies regularly set the stage for staggering waves of innovation.” In other words, he is establishing that new technology isn’t innovation. It simply creates the potential for innovation. This is a critical distinction. What are the factors that make the potential created by new technology realized? Alan Patrick , an author of the Big Potatoes: The London Manifesto for Innovation , provides a summary of the research he did on the pace of innovation : ” . . . I looked at . . . the history of innovation over the last 100 years, from 1909 to 2009. If I had a hypothesis before starting it would be that there was an accelerating pace of innovation. The results — so far — tell me that is not the case, and it is probably cyclical. In fact, one could argue that innovation in 1909, 1949 and 1969 was greater than 2009.” Alan told me that my Grandfather (1989-1990) probably experienced more “Future Shock” than I have. But while discussing this with my Grandfather’s daughter ( my “early-adopter” Mother who rightly says she has been much more likely to try new technology than her father ever did), I understood what John Kao meant when he said that “Probably, the most widely shared misconception about innovation is that it’s all about science and high tech.” My grandfather really didn’t have a reason to be motivated to use many of the new technologies which emerged in his lifetime. As a dentist, neither the telephone nor air flight were critical to expanding his revenue potential. He had plenty of business in his hometown to fill his calendar. No need for conference calls by telephone. All phone appointments were made through his assistant. In fact, he was never comfortable talking to me on the phone even when I was hundreds of miles away. He preferred letters. So he didn’t experience so much “Future Shock.” In fact, when interviewed by the local NBC affiliate on his 100th birthday and asked what the most important advancement in his time was, his answer — “The forward pass.” Why would he think allowing the forward pass in American football was the most important advancement in his time when automobiles, air flight, telephones, radio, television, film, etc. were introduced? Because football was his passion. The memories he cherished the most from his life were when he played football for his college team (picture scenes from the movie, Leatherheads ) and coaching football as a high school teacher before he went on to study to become a dentist. This implies that a factor that transforms a new technology into an innovation is the reason to use it. In other words, innovation is relative to the reason as much as the technology. This makes sense when you consider that people need a reason to be highly motivated to leave behind what is comfortable to discover new possibilities. What are the reasons that disrupt the ambiguity of the pros and cons of risking something new? In a previous post, I gave the example of turning a loss into a positive . In a subsequent post, I discuss the evidence that innovators and creators are playing it safe because the perceived risks are too high to explore possibilities with unknown outcomes. Next I will explore examples of reasons that have motivated people to “disrupt the ambiguity” created by new possibilities.

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Ravi Sawhney: Our Heroes’ Journey

August 16, 2010

The hero’s journey, a timeless storytelling narrative championed by Joseph Campbell in academic circles, has become a fundamental part of the thinking at our firm because it helps the entire team of designers and engineers better comprehend and align the emotional path consumers take while interacting with products, experiences or other aspects of design into our innovation approach. Stepping back and thinking more holistically about our world today outside the product/consumer lens made me realize that while consumers certainly are heroes in many ways, especially when their dollar votes favorably for your product, store, or service, the truth is they are not the true heroes. Our true heroes are the soldiers, sailors and airmen who too often go unsung, especially these days amid the lingering ‘overseas contingency operations.’ This observation really rang home to me recently while being re-routed through DFW airport after missing my initial flight. I was thrilled to be surrounded by so many young men and women in uniform, and very pleased while overhearing a conversation on an escalator when a stranger reached out and thanked one of the soldiers for his contributions to the country. The soldier was visibly very touched, as were several of the scene’s observers; however, I found it extremely distressing to see that many people continued to treat this soldier and the others as if they were invisible. What I overheard next was a complete shock — the soldier went on to explain that when he arrived stateside after completing his tour of duty, instead of receiving the hero’s welcome as deserved, he and others too often received disdain and even profanity directed their way. Now, I’m not a proponent of war, or conflict resolution by violence, but haven’t we learned the difference between a controversial policy decision we don’t support, and the men and women simply following orders to implement the decisions of their commanders? Why must our veterans of Iraq and Afghanistan suffer many of the same prejudices, animosity and vitriol encountered by Vietnam vets returning home more than 30 years ago? As business people, if we can understand and empathize with our consumers, surely we can do the same for those in uniform — to recognize and provide them a much needed and deserved feeling of affirmation, respect and gratitude. So, the next time you see a soldier, please simply talk to them and show your admiration and thanks for putting our well being above their own, for all their sacrifice and for that of their families, and for the sense of honor their sense of duty inspires throughout America. While it may be awkward in some respects to initiate such a conversation, I know in doing so you’ll have the most rewarding experience of your entire week.

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Kevin O’Connor: Seven Secrets to Raising Venture Capital

August 10, 2010

Venture Capital firms screen through hundreds–if not thousands–of investment “opportunities” each month. To differentiate yourself from your competitors, it’s important to avoid the classic mistake companies make while trying to sell themselves to VC firms–not presenting a solution to a consumer need–and to learn what steps you can take to have VCs wanting to invest in your idea. As both an entrepreneur and venture capitalist, I’ve sat on both sides of the table. Here are the seven secrets to what VCs are looking for as they consider who to invest in: 1. Track Record Which team would you bet on if the LA Lakers played a Division III team? The same holds true for venture capital firms; VCs prefer to bet on experienced winners. This means that if you’re a kid right out of college, even if you have a great idea you’ll most likely be written off as “likely to fail.” This is because already established winners tend to win, while unknowns are far more likely to lose. But even if you are an unknown just starting out, there’s still a chance that you could score VC money — but the hurdles are going to be higher. 2. Market Size Matters Most VCs want to see a $1 billion dollar market opportunity where a $100 million dollar company can be developed. VCs have finite time and resources so they prefer to focus on big home run opportunities. If you find yourself in a smaller market, focus on getting money from angel investors who will be quite happy building a $10 million dollar company. 3. Ideas are Cheap Entrepreneurs believe the value is in their idea, but every VC knows that ideas are cheap. To really sell your idea to a VC, have at least a tangible prototype that the VC can touch and feel before asking for funding. And if you can reference 10 happy–and paying–customers, VCs will be much more inclined to want to fund you. 4. Rule of 10s VCs want to know that your product is going to solve the market’s problems in the best or most efficient manner. Are you 10 times better or 1/10th the cost of your competitor’s product? Being 20% better then a Microsoft product isn’t going to convince a Fortune 500 company to bet their future on an unknown startup that probably won’t be around next year. A “little better” won’t cut it. 5. Go Local VCs have finite time so they don’t want to spend all their time traveling to see the companies in which they have invested, and they’re even less interested in traveling to see a company in which they probably won’t even invest. Look for VC firms in your region that actually care about your market space. In the same way that VCs on Sand Hill Road — notable for the concentration of venture capital firms in California’s Menlo Park — have tended to invest close to home, there are a lot of regional VC firms sprouting up to take advantage of entrepreneurial ideas in their area. 6. Beware of Brokers Most entrepreneurs hate the thought of having to go out and raise money, so they can’t believe their seemingly good fortune when a broker offers to raise the money on their behalf. But beware — I guarantee there will be an upfront fee, a monthly retainer fee, success fee and stock warrants. As a venture capitalist myself, I have never seen a VC conduct a deal through a broker. VCs want a direct line to the principals, and that’s you. 7. Do Your Homework VC funds are often very focused on certain industries and company stages. Don’t waste your time — or the VC’s — by pitching your hot Internet company to a VC firm that only invests in biotechnology. Similarly, if you have an early-stage company, don’t pitch to a VC firm whose stated purpose is expansion finance. Look for VC firms who care about your industry and company size. Kevin O’Connor, a graduate of the University of Michigan, has been on both sides of the VC table. As an entrepreneur, he was founder and CEO of DoubleClick, founder and vice president of research at the Intercomputer Communications Corporation and was the initial investor for Internet Security Systems. O’Connor previously headed his own VC firm, O’Connor Ventures, where he has reviewed hundreds of opportunities but has only invested in a few companies. O’Connor, who is an avid skier, is currently the founder and CEO of a new startup called FindTheBest.com, which is an objective comparison engine. Over the past ten years, he’s balanced his time between family and venture investing in next wave technology companies like Meet-Up, 9Star and Travidia. He also completed “The Map of Innovation, Creating Something Out of Nothing,” a book that outlines his process to find the next big idea.

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Megan Tady: What Google Still Isn’t Saying

August 5, 2010

Over the last few years, Google has been a company that understood Net Neutrality, and they staunchly supported the fight to protect the open Internet. After all, their own company was hatched and then exploded into a phenomenal success thanks to the open platform of the Internet. With their success has come power, and along the way the start-up-turned-corporation has pledged a “don’t be evil” ethic. But now the company has trampled that pledge and turned its back on Net Neutrality. The New York Times and dozens of other news outlets have reported that Google has been negotiating with Verizon to unilaterally craft ways to tweak the underlying principle of the Internet for their own gain. Read: Erode Net Neutrality without explicitly saying it. Meanwhile, the Internet for us, the public, would change forever. According to press reports, Google has agreed to allow ISPs to construct a new pay-for-play private Internet. But since this news broke, Google has been doing damage control by saying that they haven’t “had any conversations with Verizon about paying for carriage of Google traffic.” But this is sleight-of-hand. They’ve apparently come to an agreement on what is known as “managed services,” or “specialized services.” This scheme will ensure new online innovators will never be able to compete effectively with Google, because they will have to make due with the bandwidth scraps left over for the public Internet. Also in a stunning reversal for Google, they have agreed that no Net Neutrality rules — not even a ban on the outright blocking of content and application — should apply to wireless Internet access. As Google prepares its rhetoric and smoothes out a landing pad for its plan, the company has been painting those who support true Net Neutrality as radicals who are on the fringe of public opinion, yet this is the same position Google fiercely defended and advocated for in years past. The hypocrisy here is grandiose. Just four years ago, Google was urging Internet-users to call their lawmakers to support the bourgeoning fight for Net Neutrality. Google CEO Eric Schmidt wrote in a letter: Today the Internet is an information highway where anybody – no matter how large or small, how traditional or unconventional – has equal access. But the phone and cable monopolies, who control almost all Internet access, want the power to choose who gets access to high-speed lanes and whose content gets seen first and fastest. They want to build a two-tiered system and block the on-ramps for those who can’t pay. And Google’s Vint Cerf said: Allowing broadband carriers to control what people see and do online would fundamentally undermine the principles that have made the Internet such a success…number of justifications have been created to support carrier control over consumer choices online; none stand up to scrutiny. Oh how the tables have turned in just a few short years. “They” now includes Google, and the “justifications” are being hatched by the company itself. Here’s Schmidt this week defending Google/Verizon’s proposal: People get confused about Net neutrality. I want to make sure that everybody understands what we mean about it. What we mean is that if you have one data type, like video, you don’t discriminate against one person’s video in favor of another. It’s OK to discriminate across different types…There is general agreement with Verizon and Google on this issue. Hey Google, remember when you wrote to the Federal Communications Commission in 2007 urging them to protect Net Neutrality and the innovation and healthy competition it created on the Internet? No? Well you did, and here’s what you said word-for-word: Unfortunately incumbents operating in today’s concentrated broadband market have the incentives and ability to discriminate against third party applications and content providers. And: Traffic prioritization allows the broadband provider to become an unwanted gatekeeper in the middle of the Internet. Because of the market power they currently employ, broadband providers have the technical ability and economic incentives to determine which packets of Internet traffic get delivered to which consumers under what conditions. The end result is that the Internet becomes shaped in ways that serve the interests of the broadband providers, and not consumers or innovative Web entrepreneurs. Wow, and : Moreover, as will be seen, neutrality actually is an indispensable component to accelerating broadband deployment. Broadband providers actually can make considerable money from putting improvements into the network itself, rather than merely profiting from traffic congestion. Further, countries that enjoy an open environment, such as the United Kingdom and Japan, tend to provide more bandwidth at lower prices. What about recently? In April, 2010, Google was telling the FCC that rules to protect “nondiscrimination” on the Net were neither “new” nor “radical.” And they warned of the possible outcomes if the FCC fails to protect Net Neutrality: Broadband providers’ statements about their intended (and current) practices demonstrate why oversight is vital. This situation makes immediate FCC action imperative to prevent broadband access practices, terms, conditions, and arrangements that are antithetical to the evolution of the open Internet from taking root and spreading. Experience teaches that lack of action by the FCC will be considered a “green light” for broadband providers to become much more aggressive in restricting usage of broadband networks and services to maximize profits. Given the company’s history on Net Neutrality, the fact that Google is now in cahoots with Verizon in crafting ways to dismantle the open Internet is both stunning and outrageous. And the company’s mission, “don’t be evil”, is now buried under a mountain of corporate greed that has Google becoming “the incumbents” they once warned against. It’s a shameful day. But blaming Google for finding ways to deepen their own pockets is like blaming a tiger for eating a goat. We can hold them to some modicum of social responsibility, but at the end of the day, they’re a corporation – it’s what they do. It’s ultimately up to the FCC to protect Net Neutrality, and we need to hold them and our lawmakers accountable to us. We need to fight back and speak up to tell the FCC that we want a completely open Internet.

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Inder Sidhu: The Best the World Has to Offer: Getting the Most From Established and Emerging Countries

August 5, 2010

Have you seen the $35 touch-screen tablet computer from India that debuted in late July? No matter its shortcomings, it’s a true technical marvel at 1/20th the price of an Apple iPad. Along with the $2,500 Tata Nano — the world’s cheapest car — this new tablet is an example of world-class thinking from unexpected places. Let’s be honest: when you think engineering greatness, you tend to think of Silicon Valley, California; Cambridge, England; and Stuttgart, Germany — centers of innovation known for breakthroughs in everything from computer software to medicine to cars. But the world is changing. Not only do emerging market economies offer billions of new customers, they also produce a staggering amount of innovation and gifted thinkers. Last year, Indian native Venkatraman Ramakrishnan and Chinese native Charles Kao won Nobel Prizes for chemistry and physics , respectively. More than prize-winning scientists, emerging nations are also producing an impressive number of entrepreneurs, too. In March, for example, Business Insider published a list of 20 billionaires, including Carlos Slim and Patric Motsepe, who have built world-class companies in emerging economies . If your company does business overseas, or is considering it for the first time, then you might want to ask yourself: Are you leveraging all the innovative thinking that emerging countries produce? Smart companies not only develop products in the established world and transport that knowledge to emerging world, but they increasingly do the reverse as well. They prevail by doing both. Take Nestle. One of the Swiss company’s ” trickle up innovations ” in Australia and New Zealand is Maggi low-fat dried noodles, originally developed for India and Pakistan. A low-cost staple of urban dwellers in emerging countries, the two-minute noodles have been repackaged and repositioned as a healthy, 99 percent fat-free alternative established countries. Today, Maggi is a top seller in India, and one of the top brands in Australia. Other companies leveraging the best of both worlds include Xerox, Nokia, General Electric and Renault. Because these organizations transfer knowledge and expertise more readily around the world, they can amplify their breakthroughs and maximize their investments in research and development. This multiplier effect is not only helping in product development, but also in business and market development. Take Nokia, for example, a market leader in several emerging economies but a smartphone laggard in many established nations. To improve its market share in Western Europe and the U.S., the company is trying to leverage success achieved in the emerging world. In early 2010, for example, Nokia released the Express Music 5800 phone in the U.S. It features front-facing speakers that allow users to share music more easily. The idea for the innovation came from Africa, where Nokia provides front-facing speakers so customers can conduct low-cost conference calls. After the products were a hit there, engineers decided to upgrade the speakers and sell the device in more established economies. The key to leveraging ideas generated in one part of the world with innovations created in another is rethinking how information is shared throughout your organization, and facilitating greater collaboration between geographies. To get the most from these efforts, organizations must work through cultural impediments and institutionalized habits. This can only be accomplished by thoroughly understanding the massive differences between established and emerging economies. The two operate at different speeds and with different rhythms. Customers have different priorities, buying capabilities and usage habits, too. By better understanding the nature of these differences, your organization will be better poised to make the most of all that the world has to offer. Where there was once a border separating your organization from new opportunities, there could be a passport to a brighter future. Inder Sidhu is the Senior Vice President of Strategy & Planning for Worldwide Operations at Cisco , and the author of Doing Both: How Cisco Captures Today’s Profits and Drives Tomorrow’s Growth . Follow Inder on Twitter at @indersidhu .

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Devon Swezey: In Defense of Bill Gates

August 4, 2010

If you want to understand why we haven’t made any measurable progress on energy and climate change for the last 30 years, there’s no better place to look than the visceral partisan reaction to Bill Gates’ recent call for major federal investment in energy innovation. Gates has been speaking out publicly over the last few months–first in a blog post on his website, then in a talk at the TED conference , and now as part of the American Energy Innovation Council –for radical energy innovation to drive carbon emissions to zero. In a climate discourse dominated by targets and carbon caps, Gates has provided a refreshing and clear-eyed look at the first-order importance of direct public investment to develop clean, affordable technologies to replace fossil fuels on a global scale. But proving once again that no good deed goes unpunished by both the right and the left, Gates was roundly criticized by partisans on both sides for speaking truthfully about the enormous climate and energy challenge. On the left, environmental advocates attacked Gates for daring to suggest that innovation will be critical to dramatically reducing greenhouse gas emissions, recycling the tired mythology–repeated ad nauseum by Al Gore–that “we have all the technologies we need” and “all we lack is political will.” On the right, libertarians and conservatives, while not hypnotized by the myth that clean energy is an affordable alternative to fossil fuels today, attacked Gates for proposing a substantial role for government in innovation, conveniently ignoring the long and successful history of government investment in developing nearly all the high-tech products we take for granted today. Both the left and the right are wrong and Gates is right. The intense reaction from both sides to Gates’ message shows why so little progress has been made on shifting away from fossil fuel energy over the last 30 years. The Off-the-Shelf Mythology: We Don’t Have All the Technology We Need After publishing his article and speaking at TED, climate and environmental advocates on the left immediately attacked Gates for centering on the need for breakthrough technologies and radical technology innovation to solve climate change and sustainably power the planet. Climate blogger Joe Romm of the Center for American Progress called Gates’ position “myth-filled,” and “suicidal,” and dismissed the need for R&D investment on the scale that Gates advocates. David Roberts of Grist , an influential online environmental magazine, penned an article titled “Why Bill Gates is Wrong,” arguing that “new social arrangements” with existing technology are as important as new technology in creating a sustainable future. The idea that “we have all the technology we need” is not new. Indeed, it has been a mantra for the environmental left for over 30 years. In 1976, Amory Lovins, the President of the Rocky Mountain Institute (RMI) and one of Joe Romm’s mentors, predicted that by the year 2000 renewable energy, excluding hydroelectricity, would supply nearly one-third of U.S. energy consumption. The actual contribution of these energy resources in 2000 was 3 percent. In 1984, Lovins, who is considered a national energy efficiency guru, predicted that “we see electricity demand ratcheting downward over the medium to long-term.” In fact, America’s electricity consumption increased nearly 66 percent over the following 20 years. Despite the fact that Lovins’ many predictions have been so obviously wrong for so many years, he has gained notoriety and attracted high-profile disciples who continue to preach that we don’t need new technology. Top of the list is Former Vice President Al Gore, who told the Daily Show’s Jon Stewart that “we have all the tools we need” to solve global warming. Joe Romm repeatedly dismisses the need for breakthrough innovations, calling it an “illusion.” Against this view is the consensus among energy experts and scientists that innovation, both incremental and radical, is necessary for a whole suite of technologies in order to achieve global carbon mitigation goals. Most clean energy technologies remain much too expensive to gain the necessary market penetration, especially in low and medium-income countries. This view is shared by leading energy scientists like Nate Lewis of Cal Tech and Secretary of Energy Steven Chu, the latter of who has repeatedly argued that Nobel-caliber breakthroughs are needed in areas like solar photovoltaics, advanced batteries for vehicles and energy storage technologies. These experts also recognize the need for prioritizing major government investments to develop these technologies and make clean energy cheap. Last year, 34 Nobel prize winning scientists wrote a letter to President Obama calling on him to honor his commitment to investing $150 billion in energy R&D over 10 years, writing that “rapid scientific and technical progress is crucial to…reducing greenhouse gases at an affordable cost.” Take the case of solar. Issues like system reliability, integration with existing systems, control infrastructure, and installation economics pose key technical issues that must be addressed if we want to have greater penetration than the forecasted 5 percent to 10 percent in the next decade. The integration of a high volume of inverter-based photovoltaic systems will require not only a smart grid, but also advances in present-day inverters. Sophisticated algorithms need to be designed to ensure interactive controls like passive monitoring and active control that will allow PV systems to disconnect when necessary but stay on-line when drops in utility voltage and frequency levels occur. Currently, the technology is not there to support massive movement to solar PV. Perhaps the greatest indictment of the left’s dismissal of breakthrough technology is an honest assessment of the scale of the global energy and climate challenge. In 2007, humans consumed roughly fifteen terawatts (trillion watts) of energy. Humans will need to produce roughly 60 terawatts of energy annually by 2100, if every human on earth is to reach the level of prosperity enjoyed by the world’s wealthiest 1 billion people. Even assuming an increase in energy efficiency of 30%, global energy demand would still triple by century’s end. To give a sense of scale, providing 10 TW of carbon free power, less than one-third of what will likely be necessary by the end of the century, would require the equivalent of building 10,000 new 1GW nuclear reactors, or a new nuclear reactor every other day for the next 50 years. This is, quite simply, an impossible task with current technology. Radical innovation to reduce the costs and improve the performance of low-carbon energy technologies is the only possible path forward. The Lone Inventor Mythology: Government Investment is Key On the right, conservatives and libertarians dismissed Gates for acknowledging a substantial government role in innovation; something they know is better left to the private sector. James Pethokoukis, a right-leaning business and economics columnist for Reuters , suggested that Gates’ “Big Government” plan is “a long-shot at best,” arguing that there is “no clear-cut evidence” that government R&D provides any economic benefit. Robert Michaels, an Adjunct Scholar at the libertarian Cato Institute, urged Gates to remember how he made his fortune ostensibly free from government intrusion: “Can you imagine where you (Gates) would be now had there been a National Computing Strategy Board to coordinate research and investments? None of us really want to know what might have happened, although there is a chance we would have gotten something better than Windows Vista.” But alas, as with most libertarian critiques, blind disdain for anything involving the government has led them to misunderstand (or deliberately misrepresent) the history of government involvement in technology innovation. Against the “lone inventor” mythos that is so widely propagated in the United States, it has been clearly documented that most of the U.S. technologies that we now take for granted today, including jet engines, microchips, computers, and the Internet, were the result of direct investment and support from the public sector–the same thing that Gates and Co argue is needed to drive innovation in new clean energy technologies today There is a pervasive collective amnesia among not just libertarians and conservatives but increasingly mainstream environmentalists like Joe Romm–who perpetually derides massive public investment in clean technology as “Big Government” –about the critical role that the U.S. federal government has played in developing the technologies that have driven waves of U.S. economic prosperity. Personal computing is one clear example. The story of the PC is consistently misrepresented as the genius of lone inventors tinkering away in secluded garages. In reality, from the beginnings of the computer industry, federal agencies promoted critical research into computing hardware and deployed early computers throughout the federal government. Indeed, the roots of IBM come from early contracts with the Census Bureau. Moreover, not only did government provide the key support for research, including often bringing researchers from the public and private sector together to better share and commercialize results, but computer, semiconductor and software technologies were, according to economics professor Vernon W. Ruttan, “nourished by markets that were almost completely dependent on the defense, energy, and space industries.” The story is the same for microchips, where public procurement played the key role in allowing early semiconductor firms like Fairchild, Texas Instruments and Intel to not only sell enough chips to gain needed revenue to reinvest in R&D but to get the scale needed to bring down prices. Throughout the early 1960′s, the federal government bought virtually every microchip that firms could produce–so many that the price of a microchip fell from $1,000 per unit to $20 per unit in the span of a few years. The Education of Bill Gates Gates himself was an early preacher of the view that private sector and the magic of the free market created the PC industry. Defending his company on the day the Justice Department brought an anti-trust suit against Microsoft in 1998, Gates declared, “The PC industry is leading our nation’s economy into the 21st century…there isn’t an industry in America that is more creative, more alive and more competitive. And the amazing thing is all this happened without any government involvement.” Yet, to his credit, Gates has since taken a hard look at the facts and recognized the important role government has played. Indeed, he now willfully acknowledges that he owes much of his career to early government investments in information technology, telling the Washington Post : “The Internet and the microprocessor, which were very fundamental to Microsoft being able to take the magic of software and having the PC explode, were among many of the elements that came through government research and development.” The private-sector executives of the American Energy Innovation Council point to similar government investments across a whole host of technologies that led to the development of world-leading industries: “Federal programs have been responsible for a wide range of game-changing technologies: new unmanned aircraft systems save the lives of American soldiers serving overseas; the Internet was born from military programs; and many of the most important medical breakthroughs of the last century came from our world leading investments in medical science research at our universities and laboratories.” This is not to say that entrepreneurial drive and risk taking were not also critical to America’s innovation success story in the second half of the 20th century. Of course they were. But what made America the leader of the world is that we combined both factors: brilliant entrepreneurs like Gates and a visionary federal government willing to make the kinds of investments needed to foster technology revolutions. Why the Left and Right Reject Innovation So why do both the right and left not only ignore the message but shoot the messenger that we need clean energy innovation? There two main reasons. First, admitting that we need innovation threatens the core project of both: the left’s job of getting more government, the right’s of getting less. The left fears, perhaps with some truth, that if policymakers realize that we don’t actually have the technology needed to address climate change, they will balk at putting in place carbon caps. In contrast, the right fears, again probably with some justification, that if policymakers realize that we don’t have the technology, they will empower government to play a key role in developing it. But there is a deeper reason for the left and right’s attack on the apostles of clean energy innovation. Neither pay much attention to innovation and neither think the government has much to do with it. For the left, government’s job is to regulate business, (e.g., cap carbon emissions) not help them. How they meet these caps is their problem, not our problem. For the right, government’s job is to get out of the way and let the magic of the market do its thing. For them, if we don’t have a technology, by definition it means we don’t need it. For to admit anything else is to admit that the market alone is not the final arbiter for technologies; the government is. But, ironically by attacking the message that we need a robust clean energy innovation policy both the left and right are likely to have their worst fears realized. For the left, without clean energy innovation climate won’t get solved. For the right, without clean energy innovation big government regulations, and the significant costs they impose, will be the only, albeit inadequate, path forward. So how do we go forward? Gates has pointed the way (as has Breakthrough and ITIF). Gates and company call for public investment of a similar scale as in the last half of the 20th century to catalyze both incremental and radical innovation in the energy sector. Their conclusion is the same as a growing “energy innovation” consensus among Nobel scientists, high-tech businesses, and leading think tanks and universities. To break the deadlock stalling the transition to clean energy technologies in the United States and around the world, at minimum, direct federal funding for energy R&D of the scale that Bill Gates advocates–$16 billion per year–is necessary to make clean energy cheap. Even greater investment would in fact be quite prudent. If we are ever going to deal with our energy and climate challenges, then both the left and the right need to take a cold hard look at the facts, instead of attacking Bill Gates for injecting a needed dose of realism into the climate debate. Rob Atkinson is President of the Information Technology and Innovation Foundation , a Washington, DC-based think tank. He is also author of The Past and Future of America’s Economy: Long Waves of Innovation that Drive Cycles of Growth . His focus is on IT and innovation and policy to support them. Devon Swezey is Project Director at the Breakthrough Institute and co-author of “Rising Tigers, Sleeping Giant. ”

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Katherine Warman Kern: Turning a Loss Into a Positive

August 4, 2010

It takes a purpose with high expectations to motivate the “culture of we” necessary for real innovation. This is the first “riff” I’ll improvise on from John Kao’s book, Innovation Nation: How America is Losing Its Innovation Edge, Why it Matters, and What We Can Do to Get it Back . “My own definition of innovation is both integrative and aspirational.” A purpose which aims to vindicate a loss and maintain the status quo will not motivate people to take action. Probably because, intuitively, most people know that when there’s a loss it is futile to try to restore the status quo. To motivate people to adopt a purpose that is bigger than “me,” it takes a more positive vision. Some think (as evidenced by many politicians’ strategies) that threats which inspire fear will galvanize our polarized society to work together. I suspect they have misinterpreted the factors effecting innovation in response to WWII and Sputnik. When you consider the outcome of ramping up for WWII and going to the Moon, it reveals a much higher purpose — to excel, not to react out of fear. The patents developed and exploited, the factories built to manufacture equipment and goods didn’t exist before the war and are still businesses today — some Fortune 50 companies. I suspect no one has documented these stories. It would make an inspiring book. It has been so long that our expectations have been so high that I think we forget what it feels like. So here’s an example from a recent personal experience. . . Friends of ours lost their son at the age of 30, in the prime of his life, to Lymphoma. Turns out, Lymphoma is the number 1 killer of men 18-34 because when it attacks during this phase of life it is just so virulent. These friends have turned the loss of their son into a positive by starting a foundation that has raised about $7 Million to fund research that can quickly make a difference. The idea was inspired by a conversation in the hospital cafeteria between the mother and a medical researcher who told her that significantly more time is spent raising money by writing grants for research than actually doing research. So when her son died, they decided to make a difference by leveraging their resources and connections to to raise money to accelerate the research process and to focus on research that is difficult to raise money for. (The NYT published an article in 2009 revealing how difficult it is to raise funding for truly innovative medical research — even by seasoned researchers — which I can’t find but will keep looking!) Both of these purposes are gamechanging! At the annual fundraiser for the foundation, the lead doctor told us they have made so much progress in the last six years that if the son were to arrive at the hospital today for treatment, they would treat him completely differently. And you can only imagine the ripple effect now and in the future. There are so many people who have participated: people who donate money, the clinicians, patients who participate in studies, caregivers, and those who benefit from the well-being of patients and their caregivers — children, employees, students, etc. They have all benefited in some way or another. The implication is that a purpose that turns a loss into a positive sets expectations high enough to focus on something bigger than “me.” That’s how a “culture of we” starts. And real innovation is distinguished by the depth and breadth of the ripple effect beyond the original purpose. That’s what a “culture of we” feels like. “Turning a loss into a positive” is the first example of “Disrupting Ambiguity”, a theme I will continue to explore.

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Robert F. Brands: Continuous Training and Coaching Is Essential to Innovation

August 3, 2010

In order for any company to meet its goals and to achieve sustainable innovation, proper training and coaching is an essential, though often overlooked, imperative. But how can a New Product Development (NPD) team represent the philosophy of its organization if the attitude, culture and processes are not continually reinforced? Proper hiring, training and coaching is essential to finding and keeping the right people for the right job — and having them trained in their role and processes on the NPD team in order to perform their personal best. Training and coaching doesn’t stop after the initial phase. Continuity is key. New techniques, processes and best practices should always be shared to foster a constant culture of innovation. From top to bottom, from executives to managers to newcomers, everyone must be included in training and coaching programs to be on the same page and for the New Product Development process to go as smoothly as possible. In fact, even the trainers and coachers themselves need ongoing training and coaching to prevent their practices from going stale. Sustained Innovation is a constantly evolving process. It is not without reason that Whirlpool Corporation established that the “How To” training is the most important need for corporate Innovation to succeed, from top to bottom. At Whirlpool, innovative thinking is considered the responsibility of each of its 80,000 employees. They continue to be the primary source for new ideas that meet consumer needs. It’s such an important part of their culture that they have a corporate initiative in place to sustain the commitment company-wide. To reinforce and enhance a creative company culture and mindset, effective training and coaching must not be forgotten. Any company that wants to stay in business needs a sustainable Innovation program. Here are some Training and Coaching tips to help your product development process: Share the Joy: As well as the frustrations — communicate what is working and not working. Pick the Right Coaches: Not everyone has the psychological makeup to be the coach. Knowledge is key, obviously. But the coach needs to be able to motivate, mediate, and create camaraderie and a sense of selflessness. The One-On-One Touch: Individual coaching provides the privacy and attention that breeds success. I’ve found that discussions regarding areas for improvement are received and acted upon much better in a private session, away from peers listening in. This can be especially critical with new employees and/or team members. Basics First: Make certain project management basics are taught, applied and re-taught. For more Tips, see Robert’s Rules of Innovation ™ by Robert F. Brands with Martin J. Kleinman published in March, 2010 by Wiley.

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CONNECT Board Promotes Camille Sobrian to President; Approves Series of Strategic Initiatives

July 28, 2010

The CONNECT Board of Directors Announces the Promotion of Camille Sobrian to President, and Approves New Strategic Initiatives to Influence Federal Innovation Policy and to Attract Early Stage Investment Capital for San Diego Innovation Start Ups

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Gregory Unruh: Survival Instinct: Businesses Must Turn to Mother Nature

July 28, 2010

It’s an age-old story. An entrepreneur enters a complacent industry with a startling innovation. The start-up’s market share steadily grows and before long, it’s the new behemoth. But then the surviving competitors, backed against the wall, counter with their own innovations that neutralize the new behemoth’s advantage. Soon, the new behemoth is scrambling for survival, its former success rendered meaningless in the new competitive landscape. This isn’t a story about Microsoft and Apple. It’s a story about weeds. Several decades ago Monsanto, one of the large agribusiness firms developed a new herbicide called “RoundUp.” Revolutionary at the time, RoundUp came to dominate the market because it was both highly effective and broke down quickly, making it less toxic than other herbicides in common use. But the innovative breakthrough that made Monsanto’s success was genetically engineering staple crops so they were resistant to RoundUp (branded RoundUp Ready). This innovation meant farmers could spray their entire fields with RoundUp, but only kill the weeds, saving a huge amount of time. No weeds means that farmers don’t need to till their fields–a huge ecological boon. And no-till farming equates to fewer emissions, less soil-erosion and less chemical runoff. But this story doesn’t have a happy ending. The weeds weren’t content to just die off. As the use of RoundUp and RoundUp Ready crops has become ubiquitous, the weeds developed innovations of their own – an evolved resistance to RoundUp. As a result, Monsanto and its customers are scrambling. Farmers are returning to tilling and using older, more toxic herbicides to control weeds. There is even some concern that the revenge of the weeds will cause agricultural yields to fall for some crops. If so, the price of crops – like corn, soy beans and cotton where RoundUp Ready seeds were most popular – could rise. From a business perspective the strategic errors are evident. No competent executive would ignore competitive moves made by rivals. Indeed, one of the main responsibilities of management is to think about, anticipate and plan for competitive gambits. I spend a lot of my time convincing companies they should emulate the biosphere if they want to be sustainable. But it’s also time we begin thinking of the biosphere within the framework of competitive strategy. Just like traditional competitors, the biosphere will react and adapt to any business strategy that affects it. In a way, we need to go back to learn from the master – Mother Nature. After all, the biosphere’s rule of survival of the fittest gives us an ideal model of competitive adaptation and interplay. Predators get stronger and prey get sneakier, predators get smarter and prey get faster, and so on to produce the diversity and dynamism of the natural world today. It’s a continual refrain for humanity. Monsanto failed to view weeds as a competitor who would react to their innovation. Far too many companies act similarly–as if the impact they have on the planet will not change the competitive landscape and that the biosphere won’t react. A recent article from The Climate Desk by Felix Salmon notes how few companies have even begun to think about contingency plans–or competitive responses more properly–to the biosphere’s adaptation to the changing climate. The private sector shouldn’t be singled out here. It’s time for the biosphere to figure into more strategic plans–as a partner and a competitor–that is constantly adapting. Cross-posted from Forbes

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Robert F. Brands: Redefining Innovation’s True Reward: Amassing Intellectual Property and Value Creation

July 26, 2010

What is the ultimate goal of process-driven innovation? Open a bottle of Coca-Cola, and read its performance reports to get a true taste of the answer. In 1980, the Coca-Cola Company was struggling, and its market share was underperforming compared to its competitors. So at a worldwide management conference in 1981, CEO Roberto Críspulo Goizueta decided to refocus the entire organization on putting value creation first. The company refined its marketing investment, expanded into new markets and acquired new bottling companies and the intellectual property and patents they held. The company created new products, including Diet Coke. It embraced a global vision; to wit, some market researchers say the company became the world’s best-known brand. This transformation of company and IP doubled the company’s market share in 15 years, and Goizueta reportedly created more shareholder wealth than any other CEO in U.S. history. Much has been written about innovation — the imperatives that drive the process and the results borne from the exercise. The purpose of innovation ostensibly is value creation that translates to enhanced stakeholder value. Process-driven organizational innovation drives value creation that transforms ideas into vital intellectual property, IP into revenues, and revenues into increased stakeholder value. In any for- and not-for-profit organization, “value creation” can be translated in many ways. It is – Improved, silo-busting, team-building collaboration – Amassed IP and new product development, which gives the company or organization a competitive edge on the market or competition – Strengthened fiscal performance, which lures additional investment This is why organizations invest the time, energy, creativity, research, planning, refining, modeling and retesting that it hopes will pay off in terms of improved process, better teamwork, a new business model, a refined brand — and black-ink results. These are assets that add value to the company, which is why it is absolutely crucial to protect these ideas. Yet Intellectual Property will drive the future. As we move past the Industrial Age and the Age of Technology, the future era will focus on process that drives IP — and the real value it delivers. It is imperative to build and protect IP through the use of patents. Patents protect and define the innovation so they are the key step to commercialization and enhancing value. It is essential for every company to keep a patented Intellectual Property portfolio. The IP portfolio of Airspray doubled in value because of the patented technology that turned liquid hand soap into foam. Airspray realized — and its fiscal results proved — that the regular and persistent renewing, refreshing and updating of patents was well worth the cost. To this day, IP remains arguably the most powerful driver in innovation’s Value Creation.

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Brett King: The 5 stages of social media grief

July 22, 2010

This week I’ve met with some very interesting people and the subject of social media has been high on the agenda. Yesterday, I met with Tom Cannon, who is leading the charge on the Internet Banking initiative that is part of HSBC’s “OneH” project – essentially their customer dashboard, single-view of the customer baseline technology. Earlier in the week with Sam Oakley from WolfStar, John Beck the Technology Editor for the Financial Times/The Banker magazine in London, and my good pal Christophe Langlois from Visible Banking , amongst others. At these sessions we invariably repeated a discussion I’ve had 30 times in the last few months with innovators in the banking space the world over. The question simply being “when will the banking senior executives get social media?” Facebook, Twitter, Foursquare – when will it end? Facebook this week announced their 500 millionth active user . That number is pretty significant. Firstly, any corporation that can claim it’s customer base would make it the third largest country in the world (behind only China and India) has a case for celebration. Secondly, it doesn’t look as if its growth will slow any time soon. Lastly, their growth is not restricted by physical distribution or inventory constraints, their marketplace is anywhere you are. Twitter is not far behind, with 190 million users as of June 2010 , and 65 million tweets a day. Foursquare , the Geolocation Social Networking service is up there too – adding 100,000 new users every week at the moment. When will it end? It’s won’t – that’s like asking when the internet and mobile phones will end. Which brings me to the realization that dealing with innovation in banking is a lot like dealing with grief. So here are the 5 stages of Innovation Grief for Banks and Bankers (It probably works for most companies actually) Stage 1 – Total ignorance When a new innovation comes out banker’s simply ignore it because ‘banking has been around for centuries and it fundamentally doesn’t change…” Stage 2 – It’s just a fad “Visionaries see a future of telecommuting workers, interactive libraries and multimedia classrooms … Commerce and business will shift from offices and malls to networks and modems … Baloney . Do our computer pundits lack all common sense? The truth is no online database will replace your daily newspaper, no CD-ROM can take the place of a competent teacher and no computer network will change the way government works … Yet Nicholas Negroponte, director of the MIT Media Lab, predicts that we’ll soon buy books and newspapers straight over the Internet. Uh, sure.” – Clifford Stohl, Newsweek, 27 February, 1995 Ok so now it’s on our radar, but it’s just a fad – all the fuss will blow over soon. Stage 3 – I still don’t get it, where’s the money? Because of Stage 1 and Stage 2 banker’s are looking at social media’s incredible rise to fame and then looking at their competitors (who are mostly doing nothing) and saying, “well as an industry no one is making any money out of this, so let’s not bother just yet…” How can you tell you are this stage? You have a Facebook page for the bank, but no one actively managing your social media listening post Stage 4 – The Sonic Boom Tom Cannon gets the credit for this analogy. He said internet banking, mobile banking, social media is all the same for bankers. It’s like them sitting there watching the Concorde or an F15 doing a low-pass, fly-by and not yet registering what they are seeing as significant, until the Sonic Boom hits them and blows them off their feet. By then it is already too late because at Mach 1 or Mach 2 your competitors are already way, way in front of you. This is where the message finally breaks through the ignorance! BOOM! This is the stage we are hitting for most banks today… If you work in a bank how can you tell if you are at this stage – your bank has just hired a Head of Social Media. Social Media is starting to hit banks like a Sonic Boom Stage 5 – The Mad Scramble Excuse the vernacular, but this is the “oh, crap” moment where bankers suddenly realize that they should have been heavily invested in this 3-4 years ago, and their lack of preparedness is highlighting to their customer base, employees and the world just how out of touch bankers are. The mad scramble may have occurred because of a PR disaster like those that BP has experienced with the Gulf Oil Spill, that Bank of America experience with Ann Minch’s Debtor revolt, or that Citibank experienced with the Fabulis debacle. This is when the knee-jerk hiring spree starts with hit and miss initiatives occurring throughout the bank. How do you know when you are at this stage? The CEO of the bank is talking about Social Media in press conferences and how the bank is committed to better reaching customers through this medium. Getting out in front So how do you stop the grief cycle within your organization? The first thing bankers need to do is rethink their organizational structure around customer. Social Media is a tool for reaching customers, for engaging customers. It is as important as investing in branches, it is just as critical as having a telephone number for customers to call, but more than that, it can help you transform your business internally too. To fix your organization to serve customers in the digital and social media age – you need to think independently of channels . We talk about multi-channel alot these days, but clearly social media is showing us that new channels and ways of interacting can grow very fast. Who’s to say what will come after social media? Something will. The key is that channel complexity continues to grow, and no single channel should be singled out as more important. For customers branch is no more important than Internet, mobile than social media, call centre than ATM. These are tools to engage, and increasingly banks need to be more pervasive – everywhere the customer is. So break the back of organization structure silos around channels. Think customer – think total channel engagement, and get moving on Social Media fast: BOOM!

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Service-now.com Hires Executives for New Positions in Customer Care, Application Development and Information Security

July 20, 2010

Executives Focused on Extending SaaS Innovation in ITSM While Delivering More Value to Enterprise IT Customers

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XMOS Appoints Terry Leeder as President and CEO

July 20, 2010

Semiconductor Veteran Brings Expertise and Leadership to Build on Innovation and Sales

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Jeffrey Hollender: And the Survey Says: Sustainability Key to Future Business Success

July 19, 2010

A  new study on sustainability  by Accenture and the UN Global Compact*  affirms what I have been preaching for the last two decades, that sustainability is critical to a business’s future success. The largest study of its kind showed that 93 percent of UN Global Compact CEOs agreed with the importance of a sustainability strategy for their own companies. What was the biggest motivator for these CEOs to take action on sustainability issues? Not surprisingly, “strengthening brand, trust, and reputation” was identified by 72 percent of the respondents. And it’s no wonder, with BP and Toyota being the 2010 poster children of what can happen when core values of responsibility and sustainability aren’t infused into the culture and job description of every employee on payroll. In fact, many of the 766 CEOs who responded believe that “business that is both sustainable and profitable requires efforts by people at all levels of the corporation.” A fundamental shift since the last Global Impacts study in 2007, this recognition by CEOs is significant, and hopefully is the harbinger of real change to the business-as-usual attitude that we’ve become accustomed to seeing. On a broader scale, the study revealed that business is taking sustainability more seriously and there is strong belief that, within the decade, a tipping point will be reached that brings sustainability from the periphery to the core. The CEOs surveyed have finally recognized that having a siloed sustainability initiative, while fodder for the annual report, will not in actuality get them very far. Instead, sustainability will need to be embedded into everything from corporate mission to operating strategy and tactical execution. As Bill Breen and I discuss in our recent book, The Responsibility Revolution , being a genuine socially and environmentally responsible company will be the only way to compete and win in the 21st century. Nike, one of the companies we profiled in our book, has undertaken just this kind of radical change. Nike’s long slog on the road to improving conditions in its contract factories, combined with some early but limited successes in recycling and green chemistry, led it to conclude that incremental change is a woefully inadequate response to the environmental and social problems that all companies face. Thus, their sustainability team was charged with putting the sustainability ethos at the heart of what Nike does, which is innovation and design. The decision was made to create products that live and breathe sustainability. Nike determined that the CR team needed to work at the beginning of the innovation pipeline, where strategy is set and creativity occurs, rather than at the end, where outcomes are audited and after-action CR reports are filed. They accomplished this by changing their thinking. Instead of treating sustainability as a compliance or risk-management function, the CR team acts as an idea lab that pushes innovation, but at the same time allows business units to ”own” sustainability and include it in their day-to-day work. Nike also took advantage of technology to help designers make sustainable choices at the beginning of the process. The company’s think tank has created a predictive tool that quantifies, in real time, the ecological impact of each and every one of the designers’ choices: it’s a desktop program called the Considered Index. The index allows Nike to make every designer an agent of sustainability. When they see that a better score can be achieved by reducing adhesives, which emit VOCs, they develop snap-together tooling that completely eliminates adhesives. The designers chip away at their overall environmental impact, one decision at a time. So how does a company change gears like Nike has and move their workforce from outdated, shortsighted habits to new sustainable methods of doing business? Certainly guidance and inspiration from the C-Suite is key. But 86% of CEOs concurred that they must increase their investment in management training for sustainable strategies and operations. One approach to delivering this type of training cost effectively is The Sustainability Institute , an online learning portal developed by Kaplan Eduneering and Seventh Generation that helps companies understand corporate responsibility and weave it into their corporate practices. Companies wishing to stay ahead of the sustainability curve and impending government mandates would be wise to research training, consulting, and software options that enable them to make the transition as swiftly and profitably as possible. *The United Nations Global Compact is strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labor, environment and anti-corruption. Jeffrey Hollender is the co-author of the recently published book, The Responsibility Revolution . The Co-Founder and Executive Chairman of Seventh Generation , and a Co-Founder of the American Sustainable Business Council and the Sustainability Institute , Hollender also shares his insights at The Inspired Protagonist , a leading blog on corporate responsibility.

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Marc Stoiber: Tapping A Million Green Brains

July 15, 2010

This week, GE announced the Ecomagination Challenge , a “$200 million call to action for businesses, entrepreneurs, innovators, and students to share their best ideas and come together to take on one of the world’s toughest challenges – building the next generation power grid to meet the needs of the 21st century.” The Challenge doesn’t herald the death of innovative thinking inside the walls of GE. Instead, this is about the mainstreaming of mass collaboration. GE is acknowledging that no matter how brilliant their scientists and engineers are, they can never be as smart as the focused minds of millions of outsiders. Given the right incentive, these outsiders will greatly accelerate GE’s green innovation process. Mass collaboration in business was, until quite recently, a concept treated with suspicion. AG Lafley brought open innovation to Procter & Gamble in the 1990′s, dramatically boosting new product success rates along the way. But Lafley admitted there were giant hurdles as he worked to shift the P&G problem-solving mentality away from internal R&D, to solutions gleaned from consumers, suppliers and independent innovators. On a parallel track, Linus Torvalds introduced the concept of open source software with the Linux operating system . Developed under general public license, Linux code was freely available to everyone to embellish and augment as they wished. Initially dismissed by pundits as a project for hobbyists, it went on to become a core asset to companies like IBM and HP. In early mission-oriented (and often green) cooperatives, collaboration was historically more widely accepted. From Mountain Equipment Co-op to Aura Cacia , the co-operative model demanded input from members on matters ranging from products to governance. The new wave of collaboration Today, we’re seeing an explosion of collaboration that unabashedly taps the creative reservoir of the masses. Youtube and Flickr are, at their core, consumer-driven idea platforms. Advertising has crowdsourced ad concepts, even developing spots for Super Bowl. And more and more, initiatives like the Ecomagination Challenge are looking to consumers to create products that will – if they succeed – have a profound effect on issues as fundamental as clean energy generation. In The Responsibility Revolution , Hollender and Breen note a new twist: green and socially responsible companies are now deepening the consumer’s role, using social technologies to: 1. Listen to consumers, and engage in real dialogues. 2. Host a community of innovators – both consumer and employee – who share both unflattering company news and bat around new ideas. 3. Transform consumers into activists. 4. Put consumers at the heart of innovation. Why the accelerated shift to consumer-generated innovation? As Hollender and Breen write, studies by the Max Planck Institute for Evolutionary Anthropology confirm humans are hardwired to create by conferring. So while companies like Facebook may seem like anomalies, they are in fact far more normal – and more human – than the conventional company. Accelerating sustainability One obvious benefit of mass collaboration is the acceleration of sustainable technologies. It seems humanity is up against a tight deadline to find viable alternatives to our fossil-fuel, cradle-to-grave culture. In 2009, the Creative Commons , in partnership with Nike and Best Buy, formalized an agreement to speed the transfer of intellectual property in the interest of creating better sustainable solutions, faster. The GreenXchange operates on a simple but powerful premise: breakthrough sustainability innovations are more powerful when they’re shared. IBM has taken a different approach. In it’s Eco-efficiency Jam , it invited individuals to contribute their ideas in a frenzied, two-day online forum on energy, the environment and sustainability. Different as the two programs are, they both aim to deliver high-level thinking against new problems. Creating solutions that might not otherwise come from ‘inside’ – at least not at the speed necessary to address the sustainability crisis. Mass collaboration for your innovation So how to effectively introduce mass collaboration to your innovation program? A good start would be to tap outsiders as you explore needs, brainstorm, and even as you communicate your new products or services. Another would be to bring experts from parallel industries into your innovation process. Their high-level thinking, applied to your problems, might provide a much-needed jumpstart. And finally, engage the ‘crowds’ to help you fail forward . Even if you have an idea that seems dead, fresh eyes might unearth a new, successful twist. As George Bernard Shaw said, “If you have an apple and I have an apple and we exchange, then you and I will still have an apple. But if you have an idea and I have an idea and we exchange, then we have two ideas.” In that spirit, go tap those million green brains.

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Karie Meltzer: What’s Bigger Than a Texas Ego?

July 14, 2010

The Texas economy, apparently. Today, CNBC named The Lone Star State America’s Top State for Business in 2010. We topped Virginia, who won last year. But, a look at where we stand in other areas leaves me feeling underwhelmed about this victory. The categories CNBC used are: * Cost of Doing Business (450 points) * Workforce (350 points) * Quality of Life (350 points) * Economy (314 points) * Transportation & Infrastructure (300 points) * Technology & Innovation (250 points) * Education (175 points) * Business Friendliness (175 points) * Access to Capital (50 points) * Cost of Living (25 points) Texas has a lot going for it economically, including 64 Fortune 500 companies (more than any other state), and a stronger real estate market than the rest of the country… not that that’s saying much these days. Governor Rick Perry often attributes our success to the state’s low tax, low regulation economy — especially compared to California. Texas is going into the 2011 legislative session with a budget deficit of up to $17 billion . Compared to other states that ain’t too bad, but state agencies are hustling to slash their budgets at Perry’s request, and no one is going to be surprised when health care, education and the environment get buried under border security, energy, etc. Wait, did I just say “state agency” and “hustling” in the same sentence? Even the booming capital city of Austin is in the middle of a shortfall between $18 and $28 million. Still, citizens typically applaud the Texas system of doing business. A poll produced by the Texas Politics Project at UT earlier this year shows that 18 percent of Texans strongly believe that the Texas state government serves as a good model for other states, and 39 percent somewhat agree. In addition, 47 percent of people who feel the Texas economy is improving agree that Texas is a good economic roll model for other states and 32 percent of people who think the Texas economy is declining also think we’re a good roll model. The story of Texas and CNBC rankings isn’t all a cowboy fairy tale. Texas didn’t rank so high when it came to education. In fact, not even in the top five. We ranked 30th. I wonder if it has anything to do with the infamous State Board of Education ? All they seem to do for us lately is bring in a lot of national media and cause uproar and embarrassment. (Though when it comes to Texas politicians and the national press, uproar and embarrassment are two words that readily come to mind. Wasn’t it our governor who said the BP oil spill was an act of God?) Texas has historically led the way when it comes to technology and business, and that’s certainly commendable. But, we aren’t setting any positive records in the arenas of education, the environment or health care. In fact, we’re stuck at the bottom of those barrels, bragging about our economy while we hang out there. Aside from our low CNBC education rating, we’re number 39 in America’s Health Ratings, which is sad for a state with such a strong economy. We’re also the 13th most obese state. Although we’re leading the pack with renewable energy, a Forbes list placed Texas as the 34th greenest state. Come on, this is Texas. Texans are resourceful, compassionate, hard-working and arrogant as hell. We should be dominating in education, health care and the environment. But for now, we’ll continue blowing smoke about our economy.

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Caroline Simard: The Myth of the Individual: What Successful Technologists Really Do

July 14, 2010

This week, Fortune published a list of the 50 smartest people in high-tech . This list encompasses amazing people with amazing accomplishments, and I am glad to see this kind of recognition for some of the greatest technologists around. The list rightfully acknowledges not only the usual suspects of entrepreneurs and executives, but also scientists and academics. The focus on individual accomplishments, however, doesn’t do justice to what technologists have to be the best at in order to be successful: creating innovation cultures wherein the brain power of a multitude of smart people can be brought to bear and channeled for success. As high as their IQs may be, none of the smartest people accomplished the listed successes alone. They did so by being good at creating environments where others could contribute, or they were fortunate enough to be a part of such an environment at the onset. As a VC once told me, it’s easy to find smart people with great ideas- it’s much harder to find people who can create high performing teams – rally others around a problem, inspire them to come up with the best solutions, and get them to work together to make it happen. Creating environments where innovation can thrive means: 1. Being open to new ideas – no matter where they come from . It’s amazing how difficult this can be. In order to innovate, you need to listen to all sides of an issue. But the more power you have, the more difficult it is to hear those ideas. Stanford University Professor Deborah Gruenfeld documented how those in positions of power fail to take other people’s vantage point into consideration – this leads to the ultimate innovation killer: failing to hear different ideas, potentially missing out on the contribution that would have created a breakthrough. As human beings, we are all too good at dismissing the ideas of those who aren’t like us – whether they are from a different culture, didn’t go to the “right” college, or don’t have the “right” title. The higher up you are, the more likely you are to act like a jerk and dismiss other people’s opinions. Successful innovators go against this tendency and hear the contributions of those who are not like them, whether they are entry level technologists, those in non-technical roles or those customers whose ideas could make the difference between a market blockbuster and a flop. That new intern in marketing may bring a new perspective, as could the employee that is tasked with emptying your recycling. You may even find the best ideas outside of your company’s walls, as demonstrated by the open innovation paradigm. 2. Making collaboration matter . “Collaboration” is a common catchphrase in high-tech. But while all workplaces boast that they value collaboration, many overwhelmingly reward credit-hoarding over real collaboration. In our Anita Borg Institute research, we documented a disconnect between the stated values of collaboration of many high-tech companies and the existing culture — that is, companies “said” they valued collaboration (and most had the word in their core values) but did performance evaluations by ranking employees on a curve, essentially pitting people against one another. Collaboration is harder to recognize than individual contribution, because credit is less obvious in successful collaboration. Common problems with performance evaluation systems and how they kill innovation are discussed by Jeff Pfeffer in this article . 3. Embracing failure and risk-taking . An innovation culture is one where failing is OK — more than that, it’s encouraged. The current focus on quarterly results and constant pressure to increase short-term shareholder value makes it more difficult for individuals and companies to truly embrace failure. Many organizations experience a disconnect between talk and action here as well — they say risk-taking is valued, but those who are associated with a failure get the axe when the economy gets tough. This, in turn, teaches smart people to avoid taking risks and avoid being associated with any mistakes, encouraging a “CYA” culture that is a killer for innovation. 4. Humility . Even while we boost the egos of the smartest people in technology by putting them on lists, we should recognize that leading innovation is buoyed by a good dose of humility. Humility is important because it leads us to avoid the “Not Invented Here” syndrome. NIH is fueled by arrogance (“this idea doesn’t come from me and my peeps, therefore it couldn’t possibly be worthwhile”), or insecurity (“this idea comes from somebody who isn’t me, hence it doesn’t advance me and should be dismissed”) — two innovation killers. Without humility, you go back to acting like a jerk and ignoring other people’s ideas, missing out on innovation opportunities. 5. An allergy to the status quo . Most individuals, regardless of how smart they are, don’t like change. Yet, successful technology leaders are able to anticipate where the market is going, identify new trends before they happen (by exhibiting the above behaviors) and change the direction of their research project or company products accordingly. In Winning through Innovation, scholars Tushman, Anderson and O’Reilly discuss how successful leaders embrace change and bring about organizational change even in the face of success . I don’t think there can be a tougher sell than convincing others to forge a new direction even when the current way of doing things is profitable. 6. Developing others . Smart innovators know that it’s not all about them — it’s about enabling others to contribute. I don’t think this is taken seriously enough in most organizations, even in academia where a big point of the mission is to develop the next generation. You can’t get the best ideas if you don’t develop people, give them opportunities, and provide them with opportunities to make their best possible contribution to the innovation process. Readers will disagree on whether those on the Fortune list all represent the above attributes, but those with staying power are good not just at being brilliant, but at creating environments where others’ brilliance can come through.

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Karen Wells Named Vice President, Nutrition and Menu Strategy McDonald’s USA

July 13, 2010

Chief Menu Innovation Officer Expands Role to Lead U.S. Nutrition

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Paul Kedrosky: Software Patents Need to Be Abolished

July 7, 2010

Co-authored by Brad Feld The U.S. Supreme Court just blinked. In the landmark Bilski v. Kappos decision announced yesterday, the Court had a chance to right a patent wrong. It didn’t. Instead, in a cautious and internally contradictory decision, it further fuzzified the mess that is the U.S. patent system — and it will have sad consequences for innovation in this country. It was terrible timing for a loss of legal nerve. For all the attention given this case’s decision — and some patent law blogs had turned its release into something like the final episode of LOST, complete with countdown — the underlying case was easily decided. It had to do with whether the plaintiff could patent a method for assessing and trading energy risk. This sort of vague nonsense is an easy lob to the high court, with Justices applauding one another for agreeing that trading energy risk shouldn’t be patented. If it was so easy, why was there so much interest? Because Bilski really stood for a much broader and more important issue. The real questions had to do with what limitations, if any, should be placed on a dangerously mutating U.S. patent system as it moves from its roots in materials, machines and the like into software, and into the very ways of doing business itself, like in Bilski. Patents have increasingly been granted in implausible areas never imagined by the framers of the U.S. Constitution or the legislators who drafted the Patent Act of 1952, like sending information over the Internet, or online courses, or even basic computer science concepts that have been around for 30 years or more. These expanded patents in the area of software and business methods are 99.9% nonsense. They fail the classic patenting criteria of being novel, useful, and non-obvious. They are also mostly contrary to the later interpretive overlay of passing the “machine or transformation” test, in which you might have been able to patent a new machine but you couldn’t patent an idea or algorithm, such as how you shopped for the machine. Far from encouraging innovation and advancement in the “useful arts,” as the Constitution originally envisioned and Congress wanted, software and business method patents have become a quasi-legal poison pill. Sometime it’s from patents obtained years after application via circuitous paths and bankrupt companies, and sometimes it’s straight-up planned extortion. Either way, these “patent trolls” lurk in the shadows, waiting for someone to unknowingly infringe. Then they sue in patent-plaintiff-friendly jurisdictions (of which there are ranked lists – we kid you not), forcing defendants, often small, unsophisticated companies, to settle rather than face the cost and uncertainty that defines litigating a patent case against a well-capitalized troll. The costs associated with this are immense, as is the innovation penalty. Software companies now must file defensive patents just to make sure that they are not later submarined by useless patents originating with patent attorneys themselves or at failed software companies. We have officially exited economics and entered Kafka’s courts. Startups are always on the financial edge with it taking very little to scare an investor or acquirer away. Patent protection is not an option when the time from engineering, to launch, to success or failure, is often a matter of months. Predatory patent trolls can stop all this innovation cold, preventing startups from obtaining capital, or forcing funded companies into protracted legal licensing battles over “inventions” that should never have been allowed patent protection in the first place. Why are we putting these roadblocks in the way of software startups, one of the most important job-creating engines in our economy? The mind boggles. In its Bilski decision, the Court nervously flitted about, footnoting away like a post-modern novelist. It upheld the lower court ruling, agreeing that risk trading isn’t patentable, but balked at saying anything more about patenting principles and ideas, while agreeing that maybe it should … you know, someday. It worried nervously about the “unanticipated consequences” of saying more, an embarrassing abdication of responsibility in the face of an economic and legal system desperate for clarity and guidance. It even partially undercut its own “machine and transformation” rule, before reaffirming it, sort of, in an another attached opinion. It throws the mess back into the hands of a dysfunctional U.S. Patent Office, the patent trolls, and the lawyers. Post-Bilski we are back to business as usual, with software patents a tax on innovation. Yes, yes, patents still may have some utility in areas like materials, biotechnology, and clean technology. When the timeline is long, the up-front capital costs are high, and the payoff is large, one can argue that patents encourage innovation. But the same is not true in fast-moving areas like software and business methods, where businesses are about rapid iteration with low capital intensity and prodigious speciation. It didn’t have to be this way. The Court missed an opportunity to provide invention clarity when this innovation-hungry economy needs it most. Instead, it muddied things, cited the same precedents that caused the problem, and essentially told those of us in the real business of creating software innovation and jobs, “Good luck with that” The Supreme Court could and should have done much, much better.

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Robert F. Brands: Do Your Innovation Emperor, Rules & Idea Management Help or Hinder the Process?

July 6, 2010

In the pursuit of innovation, many “enlightened” companies try to follow what they believe are established morays and best practices. They install someone to manage new product development or innovation. They set up a litany of rules. And they select only the “best” ideas for further development. Then they wonder why innovation falls fallow. A recent study from The Nielsen Company found that companies with acknowledged, successful innovation practices also have limited involvement from senior management. The teams are guided, but freed of stifling controls. With the premise, “Manage Ideas Lightly, Manage Process Precisely,” the study of 30 top consumer and package goods companies found that ideation and new product development must be structured, but unconstrained. The companies enjoyed 80% more new product revenue when senior executives were less involved in managing innovation. The study also found that the companies realized 130% more new product revenue with less rigid “stage gates” or measurable reporting goals along the way. In short, smart companies — Apple, Starbucks, Whole Foods and IBM, for example — have an innovation, an environment that removes the constraints and welcomes a free flow of ideas, noted Tom Agan, the Nielsen SVP and managing director who presented “Renovating Innovation” at Nielsen’s Consumer 360 conference in June. “One of the keys to successful new product innovation is to manage new ideas lightly,” Agan was quoted in DrugStore News. While we don’t dispute senior management’s strengths and good intentions, they are often too quick to get involved in the creative process, especially when things are not going well, and their mere presence can stifle free-thinking and boundary-less ideas — which can doom the new product development process to failure. I agree — to an extent. This is much of what “Robert’s Rules of Innovation” espouses from its inception. To be sure, meddling leadership can stifle the process. But effective innovation thrives under the guidance of a CEO or Chief Innovation Officer , supported by the Board, with the authority to provide the air cover needed to protect unfettered (but deliberate) innovation, and the soft hand to foster creative, imaginative innovation. Any and all ideas should be welcomed, Open Innovation from the inside as well as outside and fed into an innovation Idea Hopper , where they can be further developed, if not in the near-term, then when market conditions or forces allow for such development. The limited involvement of management is the real gem in Nielsen’s findings. While the CEO is the best possible champion for any company’s innovation strategy (after all, support at the highest level generally helps ensure adherence to vision, mission, strategy and ultimately resources), such support also must encourage lower and mid-level management’s embracing of the concept the CEO or CIO is selling. With objective and not to be forgotten reward systems and incentives aligned, pursuits have the highest chance of taking root. Agan also noted the need for stage gates and scorecards to measure results. In fact, observation and measurement is essential to effective innovation. Such deliberate focus provides consistency and keeps teams on target and accountable. The removal of stage gates can help expedite and foster unfettered innovation, as long as the required steps are still incorporated. Yet this only works if such blossoming of ideas is followed by deliberate pruning and cultivating to ensure the best ideas are pursued at the best possible moment, which — in turn — ensures the best possible opportunity for commercialization or market exploitation. The challenge for the CIO or Emperor, especially in larger companies, remains to encourage hearty pursuit of innovation — without meddling by VPs, who have full plates, unique silos or fiefdoms, and objectives and rewards that often are contradictory to the very premise of the innovation goals. Such mis-alignment can kill innovation. Instead, an inspired Emperor must lead the charge. He or she must align agendas, and figure out and pull into line the objectives of fully engaged teams and leadership. Across the ranks, those involved in successful innovation are rewarded or bonused accordingly. Such uniformity builds consensus, helps remove conflicting agendas and can ensure. In the end, the Emperor will find himself — or herself — ruling over an empire where ideas thrive, goals are met, and innovation blossoms. Robert Brands is a keynote speaker, author of “Robert’s Rules of Innovation” and InnovationCoach with www.innovationcoach.com .

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Patrice Peyret: How about financial services that help, not exploit, the broke?

June 30, 2010

I am midway through reading Gary Rivlin’s new book, Broke, USA . As CNN Money contributor Dan Okrent puts it in his review , Rivlin’s book is about the industry of “vulture finance.” It exposes large and small financial services companies that prey on financially vulnerable people because they can and because they find it lucrative. So I was understandably skeptical when I flew out to Miami a few weeks ago to attend the Underbanked Forum, a conference organized by the Center for Financial Services Innovation . Was I about to jump into a pool infested with loan sharks? The conference turned out to be quite good. Several presentations and topics were true eye-openers. Here’s the bottom line: for the broke, there’s still hope for fair financial services that support flexible modern life and encourage financial responsibility. Not just the fringes of the economy Who cares? A lot of people should. The FDIC puts the number of under-banked and un-banked households – i.e. people who can’t access the kind of credit and banking services that support mainstream life in the U.S. — at about 30 percent in its December 2009 survey . Add in younger people who are just starting to build their financial lives but have a world-weary cynicism of big banks. Also add more experienced adults who’ve been wronged by their banks lately, and there’s a potential pool of 100 million people who demand better financial services. With numbers like that, it’s not surprising that a segment of the financial services industry is mobilizing to do a better job of being inclusive, understanding and creative about addressing customers needs without gouging them at every turn. Too much downside, not enough upside At the conference, design firm Ideo and non-for-profit D2D Fund reported on their analysis of people banking and non-banking behaviors. Most striking among their findings: the upside of having a bank account often is perceived as being less than the downside of hidden fees and other practices that filch money. What’s the point of hoping to earn roughly one percent interest on a few hundred dollars in your savings account while taking the risk of being hit with a $29 overdraft fee on your checking account? Speakers highlighted two emerging alternatives to traditional savings accounts that offer a bigger potential upside for people who are starting from scratch: Starter savings accounts offered at an eye-popping five percent interest rate from established players such as US Bank and start-ups such as Mango Money . A ” Save to Win ” pilot conducted at a Michigan credit union offered prize drawings, including a grand prize of150,000, for people who saved. According to the speakers, financial service providers tend to fund these programs out of marketing budgets rather than operational profits. It makes all kinds of sense to channel money directly into the pockets of first-time customers from the TV ad budget spent hawking big banks during Wheel of Fortune . A nicer kind of access Rivlin’s book says that check-cashing and payday lending outlets have expanded so much in the past few years that they now outnumber McDonald’s and Burger Kings combined. In spite of the poverty industry’s survival skills, as mentioned in a recent post by Rivlin, I believe that this trend will start reversing, fortunately. Here’s why. First, a very large percentage of the under-banked are connected and using the Internet several times a week. (Migrant workers not born in the US are the exception.) So creative minds can rapidly deploy new financial services at the very low costs made possible by not having to deploy physical outlets. Second, the government will mandate that federal benefits be distributed electronically by 2013, avoiding the need for recipients to cash paper checks at a significant cost. And even in the brick-and-mortar world, companies such as Mango Money are piloting new kinds of stores that are a lot more welcoming than check cashing parlors and less intimidating than bank branches. Innovation, innovation, innovation It’s the word I heard the most often at the conference. There were plenty of sessions showcasing new ideads in credit, savings and payments. While Twitter’s co-founder Jack Dorsey displayed showmanship with the ” Square ” credit card reader for iPhones and iPads, my pick for most intriguing initiative goes to GoalMine , a company intent on selling investments off of j-hooks at your nearest convenience store. When GoalMine deploys its service, people will be able to buy $50 worth of investment in a mutual fund as easily as they pick a $50 gift card today. Overall, the good news is that there are many of us who care about serving the un-banked, under-banked and ill-banked. While I did not hear the word “affordability” very often, competitive spirits seemed to be high and will bring more just pricing quickly.

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Andrew Winston: Nike’s Open (Green) Innovation

June 29, 2010

One of the hottest concepts in strategy and management today is the idea of ” open innovation .” Gone are the highly secluded R&D departments funded by a single company, carefully guarding secrets from the outside and even from other divisions. In its place, in theory, are hubs of collaboration capturing ideas from customers, academia, or some guys in a garage somewhere. Given the simultaneous growth of the sustainability movement, it’s no surprise that companies are starting to combine the concepts and try to create open green innovation. The general idea of this new collaborative approach to innovation has been kicking around since the 2003 publication of Open Innovation by professor Henry Chesbrough at UC Berkeley (see a recent article he wrote with some key examples here ). But it’s been gaining real currency in recent years as (a) large companies such as Procter & Gamble and IBM have embraced the concept, (b) the platforms for accessing many brains through social media have evolved, and (c) companies have looked for low-cost innovation pathways during tight times. The green shade of open innovation has appeared more recently. Earlier this year, Nike, Best Buy, Yahoo!, and a few others launched the GreenXChange , an organization dedicated to sharing patents and ideas that can help companies reduce their environmental impacts. The core non-corporate partner is Creative Commons , the godfather of modern idea sharing and an organization “dedicated to making it easier for people to share and build upon the work of others.” I met some of the key players in the GreenXChange consortium — and saw Professor Chesbrough speak — at the recent Sustainable Brands Conference . Nike managers described how this fascinating agreement to share patents works in practice. Earlier in the 2000s, Nike had developed a “green rubber” that lowered production costs and slashed toxic emissions by 96 percent. The company offered up this technology and the Canadian outdoor equipment company, Mountain Equipment Co-op, licensed it (for what I sense is a nominal fee) to apply to its products. Members of the GreenXChange contribute patents for new methods of production that reduce energy, water, toxicity, and so on. Each company can learn from and build on what has come before. As the Nike managers put it, companies have latent ideas and technologies sitting on shelves, not being used. Why not let others in? Is open innovation a great thing for sustainability? A couple of major points in its favor: First, it certainly represents heretical innovation of the innovation process itself, and I’m big proponent of asking heretical questions. Second, the energy, toxicity, waste, and water challenges the world faces are so great and pressing, we don’t have time to wait for every organization to discover cleaner ways of operating on its own — we need to share information and speed up adoption of new methods and technologies. We need cooperation across traditional boundaries and open innovation to solve the biggest problems, and that means companies sharing much more than they’re used to. But I’ll admit to having one major reservation about this innovation strategy. One of the core arguments for going green is that it creates competitive advantage, a logic that makes sustainability palatable to many corporate leaders. A skeptical executive would be completely right to ask, “Won’t sharing our ideas level the playing field and give away the keys to the candy store?” Imagine getting your patent attorney on board. Well, Nike execs brought theirs to the conference and he talked about his personal journey to seeing the value — to society and to Nike — in exchanging patents. I asked the manager leading the GreenXChange project my core question about giving up competitive advantage. Her logic was interesting. When the company discovers something like green rubber, “people” (meaning, I think, their employees and other key stakeholders) expect the company to do the right thing and spread the word — and so Nike does just that. But there are certain kinds of innovations the company wouldn’t share. The ideal shoe, this manager imagines, would likely be made from one material (which would greatly reduce its material use and lifecycle footprint and make recycling very easy). If Nike could accomplish this feat, the new geometry and design would be all Nike’s, and thus a source of real advantage. In the end, I come down firmly on the side of supporting open green innovation, especially given the scale and nature of the challenges we face. But for each company, the supporting logic for open green innovation will need to be balanced by a good understanding of where and when to share ideas, and which ideas are unique to the company’s core competencies — such as design and branding, in Nike’s case. Those latter ideas will drive profit and advantage. For now, it seems that Nike has this delicate balancing act down. This post first appeared at Harvard Business Review Online

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Jack Buffington: What Do We Mean When We Assert That Our Economic Salvation Is ‘Innovation?’

June 22, 2010

‘Innovation’ is commonly cited as an American economic strength. At the same time, there is disturbingly powerful evidence that too many Americans lack a clear understanding of the innovation process. Although in America there has been a remarkable confluence of innovation and industrial economic growth, the process itself is in no way haphazard. Today, the American model of industrial innovation is being deployed very effectively in Europe and Asia, just as the system atrophies in the U.S. I know this to be true first hand as a corporate manager for a Fortune 500 U.S. company, a doctoral researcher for a university in Sweden, and someone competing largely against Asian researchers in my study of discontinuous innovation. Sweden is second only to Israel in its public funding of R&D per capita, and China has doubled its investment in its university system over the past ten years while at the same time, the U.S. has declined in both measures. I see firsthand how innovation is stimulated by a necessary set of interactive factors, and that it is simply not possible to specialize in R&D. It is misguided for anyone to believe that America can position itself as the world’s expert and specialist in R&D for the global economy; there is no historical evidence to justify this viewpoint for any nation. Instead, America’s industrial domination was built upon a model that tightly linked R&D and production, in the public and private sectors. After World War II, research was linked between the public sector (government and academic institutions) who were largely responsible for pure science , and the private sector that was often responsible for the applications effort that we often define today as ‘research and development’. Pure science is often misunderstood, but is a most critical initiative, leading to radical or discontinuous innovation – true drivers of economic growth. After World War II, noted scientists as Vannevar Bush helped to establish a model linking the usefulness of science to socioeconomic progress through the consortium of private firm, academic, and government institutions. One of Bush’s students, Frederick Terman, is largely credited for being the Father of Silicon Valley, an example of the benefits of linking the private sector, government, and academia in the development of innovation. Today, this American innovation model has been repackaged and is now being called the triple helix model of innovation. Lack of American understanding of this triple helix approach is illustrated by the dot-com boom of the late 1990′s. While most Americans would associate the free market heyday as an illustration of American innovation, most of us would struggle in believing that it was collaboration between government, academia, and the private sector that actually originated it. I believe this is due to our generalization that anything related to the private sector can lead to innovation, even the outsourcing of production and R&D, while anything associated with the government and/or academic institutions cannot. As a result, America’s unbalanced model of R&D and production is actually moving us away from innovation instead of closer to it. With academic research finding that it takes 3,000 raw ideas, 100 exploratory projects, 10 well funded projects, and 2 product launches to create one successful innovation, few corporations will put itself through this process due to a lack of positive return on investment. However, it’s in the best interest of the public sector enable private sector research within its national boundaries to become a possible engine of economic growth. Countries such as Sweden, Norway, and Denmark are utilizing this model of innovation successfully, while Americans commonly consider these countries to be less innovative. Asian economies are beginning to understand this public – private approach as well – the old American innovation process, not the new. Through outsourcing production and ignoring the role of the public sector in the innovation process, America is misappropriating something of its own invention. The evidence is overwhelming that America is heading in the wrong direction: our history tells us we are misguided, and the rest of the world is following a different course. I see this first-hand in conducting innovation research in Europe and in competition with increasingly competent Asian researchers. Politics aside, failing to see that the rest of the world has adopted an approach that American pioneered, and from which we have veered, will without question reduce the likelihood of the next Silicon Valley being in California rather than Stockholm, Bangalore or Shanghai. In my mind, there is no more critical issue facing the U.S. economy than the need to fix our approach to innovation.

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Robert F. Brands: Gillette, Shaving and the Challenge of Innovation

June 10, 2010

Think your company must innovate to stay ahead of the competition? Imagine being a product manager at Gillette. Beset by competitive forces from all sides, whether it’s rival manufacturers looking for an edge or fickle consumers looking for the next best shave, the Procter & Gamble subsidiary is forced to innovate — or go dull. In its mandate to “innovate or perish,” the company this month introduces the Fusion ProGlide. The new, multi-blade razor features seven new “innovations.” Whether this is the next — or the last — step in shaving innovation remains to be seen. The real lesson offered by a close inspection of Gillette is how shavers are just part of its current role in men’s grooming. Worldwide, the company’s grooming and toiletry products are part of a larger strategy that keep Gillette ahead of the competition — and a model of innovation. Still, a question emerges from among Fusion ProGlide’s batch of “improvements.” Can innovation go too far? Can innovation — solely for innovation’s sake, or to encourage more consumer purchases under the expectation that something’s “new and improved” — be simply too much? Where do meaningful innovations end — and the hype begin? A little history: shaving traces its history back to the dawn of civilization. In 3000 BC, early metalworking led to the first blades for removing body hair. “Modern” shaving arrived in 1800s England with the creation of the first straight steel razor. This soon was followed by the first “hoe-type” razor that puts a single blade perpendicular to the handle. The time line continues and by the 1880s, the safety razor was invented. By the 20th century, a salesman named King Camp Gillette helped create the first double-edged, disposable safety razor blade. High quality and low priced, he soon sold 51 razors — and 168 blades. By the 1980s, dual-blade razors are introduced. By 2005, razors feature five blades. Grooming innovation seems beset by an “enough is never enough” mentality. Case in point: the Fusion ProGlide. According to its marketing materials, the product “incorporates a series of unique technologies that address critical areas” for a better shave and incredible comfort and performance. These include “low cutting force blades” that are thinner, with finer edges and “an advanced low-resistance coating.” It has a blade stabilizer, a “Snowplow Comfort Guard” to channel excess shave prep (lather?), and a “microcomb” to guide hair to the blade. Its “enhanced lubrastrip” is larger than previous strips — and is infused with mineral oil and lubricating polymers. It has a “Precision Trimmer,” a comb guard to better align long hairs, and new rinse-through slots. The handle has been redesigned for getter ergonomics. Shaving has come a long way. But has it gone too far? Interestingly, a new innovation at a company like Gillette doesn’t mean “out with the old.” The company still sells its Sensor XL. And while the Fusion franchise is its top revenue producer (ProGlide retails for $22.99 for six cartridges), its Mach 3 line tops the charts in unit sales, a company executive says. Would-be innovators can learn a lot from Gillette. Its expansion into other areas of men’s grooming — not just shaving — keep it strong against the competition. The Process of Innovation Then there’s the process of innovation itself. Every new product begins with consumer research, says Damon Jones, the company’s Global Communications Director. Studies tell the company consumers want a better, more comfortable shave. The company tested the ProGlide with some 30,000 men. “We measure our success in the real world, not just in the laboratory,” Carl P. Haney, Gillette’s Vice President or Research & Development, said in a statement. “Our deep understanding of men, their emotional motivations, their daily grooming rituals and the physiology of their skin enables us to deliver meaningful benefits, not technology for technology’s sake.” Some question the value of innovation versus the marketing machine that drives it. The company spent millions on pre-launch promotions. Gillette is giving away 1,000 free ProGlide samples via its Facebook page — just to get people to try the product and hopefully spread the word. I’m wary of the hype. It’s possible that seven new innovations are worth the money (full disclosure: I’ve not tried the Fusion ProGlide). But while Fusion was Gillette’s largest revenue generator, did the fifth blade really add consumer value vis a vis comfort? The product was criticized by industry followers for being more smart marketing than genuine innovation. To be sure, innovation comprises much more than radical or breakthrough moves. But marketing noise can make consumers suspect. Which begs the question: with seven innovations packed into one razor, have consumers seen the last innovation from the shaving category? Not likely. In its quest to lead the pre- and post-shaving category, Gillette will continue to watch the competition (they “keep us on our toes as well,” Jones says). And it will talk to consumers. “That’s how we’ll come up with next innovation and the evolution into men’s grooming, as opposed to shaving,” he adds. Criticism and hype notwithstanding, I admire what Gillette has and continues to accomplish. Its deep-pocketed R&D and marketing support is unrivaled in the industry — and sets and example for any innovation-minded company to follow.

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Gary Shapiro: How a Government Tax Could Kill Media’s Chance to Innovate

June 8, 2010

Every now and then, Washington advances a policy idea that is so preposterous one would think that medical marijuana has seeped into the corridors of our government buildings and altered our lawmaker’s perceptions. A recent Federal Trade Commission proposal to save newspapers and local news providers by implementing a five percent tax on consumer electronics products, cell phones and Internet service is classic absurdity. Would you donate nine bucks to your local newspaper when you purchase an iPod? Or, could you spare 15 dollars the next time you buy an Xbox to give to your local broadcast news station? The FTC proposal suggests the only way to save these media dinosaurs, many of which have failed to innovate for years, is to add a tax to the consumer that would flow to these media outlets. Why are local news outlets in such dire straits? Because they let the innovation movement pass them by. Any newspaper could have gotten on board earlier and used new technologies, but they were comfortable and complacent. Most news outlets sat back and let Google, Craigslist, and other online entrepreneurs create innovations instead of innovating themselves. So now, these news businesses want to tax America’s most innovative industry in order to support its least. Put another way, they want to tax the owners and customers of the Huffington Post , the Drudge Report , iPads, Androids and other digital innovators to subsidize an industry whose 2010 business plan involves cutting down trees, slathering them with ink, and hauling them around the city on trucks. Imagine if this had occurred with other historic technology shifts. If this were the 1600s, Guttenberg would be taxed to give money to the monks. In the 1800s, Edison would be taxed to pay whale oil processors. A century ago car producers would be taxed to support horse and buggy makers. This battle between the old and the new is not recent. Innovation is by nature disruptive — it disrupts existing expectations, ways of doing things and well-established business models. As a result, disrupted industries are quick to run to government to demand that the offending new technology be legislated, regulated and taxed into submission. Thankfully, American government has no tradition of protecting old-line businesses. Innovation is what makes us the world’s leading economic power. Innovation creates jobs and drives our economy. And while innovation may disrupt incumbent industries, it empowers and improves the lives of millions of people around the globe. Every day, we exist in a competitive marketplace and must respond to changing technologies and consumer demands. Some business models succeed, others fail, and the old style news industry has no special right to immunity from creative destruction. So FTC, here’s an idea: tell traditional media to forget about handouts, adapt to the digital age, and create new business models that will delight consumers. If not, they will fail in the marketplace – and that’s not a bad thing. Demand for newspapers may be declining, but demand for journalism remains strong. If consumers reject some news delivery systems, others will move forward to fill the void. And history shows that what comes next will likely be an improvement – cheaper, more compelling, and more consumer friendly; a result that should be embraced by consumers and those who claim to represent them. Gary Shapiro is the president and CEO of the Consumer Electronics Association, which represents more than 2,000 technology companies.

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Elisabeth Rhyne: Why are microfinance interest rates so high?

May 28, 2010

Americans often suffer sticker shock when they hear about interest rates charged in international microfinance. At annualized rates above 20 percent, most Americans start getting uncomfortable, and when they hear that in some places annual rates rise as high as 100 percent or even more, their moral outrage beepers start to malfunction. This is unfortunate, because when we are in a state of high outrage, it’s hard to listen. When asking “how much is too much?” it is important to reserve judgment long enough to examine the conditions that determine international microfinance interest rates. Here are three factors that international microfinance providers have to consider as they face the hard task of determining what constitutes responsible pricing. The arithmetic of tiny loans. Interest rates face an uncompromising arithmetic of three main cost elements, all context-specific. How big are the loans? What is the maximum loan officer caseload? How much are loan officers paid? A lender making $1,000 loans in a dense city market with a labor market that allows modest loan officer salaries can charge a much lower interest rate (think Bolivia, with rates in the 20s) than a lender making $100 loans in the rural parts of a middle income country where loan officers earn a lot (think Mexico with rates in the 60s). The need for sustainability to ensure coverage and permanence. Should prices support lender sustainability? Microfinance grew to reach 150 million clients worldwide by pursuing financial sustainability – and profitability — as the ticket to reaching more people permanently without heavy donor dependence. Most of today’s international microfinance providers believe the poor should be treated as clients, not recipients of charity. This point does involve moral judgment. Is it more moral to help (a few of) the poor through subsidies or to provide (many of) them with services on a business basis? Answers may differ in different places. The wealthier United States may be able to afford to subsidize the less fortunate, while in the resource-strapped developing world, subsidies are a luxury not available to the masses of the excluded. The needs and the existing options of the poor. Many people are surprised to learn that the poor in the developing world lead complex financial lives as they struggle to make their small, often intermittent incomes cover basic needs as well as unusual expenses and opportunities. Poor families are often both savers and borrowers, setting aside money in informal savings clubs, and borrowing from relatives, employers, and local grandees as well as professional moneylenders. While not all moneylenders by any means are the evil loan sharks of legend, they do generally charge rates far in excess of those charged by microlenders. Still, it’s fair to ask: can a microloan that tops out at a compound annual rate of say 80 percent inclusive of fees and taxes be a boon to poor borrowers? Client returns to investment are not well documented, but we do know that for short term loans, especially for the kinds of retail and restaurant businesses found in urban microfinance markets, opportunities to leverage an immediate lump sum of cash are often available. At an 80 percent APR, a microfinance client borrowing $500 for three months will pay back $600 – which many clients find to be an acceptable opportunity cost for equipment or stock that will boost a microenterprise’s earning ability or for consumption needs such as school fees or home improvements. That said, as interest rates come down and loan terms lengthen, microfinance loans become economically attractive to a wider range of businesses, and support longer term investments. In countries such as Mexico where rates are high, market entrants and regulators need to do everything they can to bring rates down. Ultimately, the best means of doing so is to promote competition, which spurs the innovation that brings better products at lower prices. The microfinance market in Bolivia provides a good example. In 1992 BancoSol, one of a few small microfinance loan providers at the time, charged an annual rate of 65 percent. Today, in a much more competitive environment, BancoSol and its direct competitors charge much lower rates, in the range of 18 to 22 percent. Worldwide, as microfinance has grown and many more providers have entered the market, a CGAP study found that average interest rates dropped by 2.3 percent per year from 2003 to 2006, with a median rate for profitable MFIs of about 26 percent. Ultimately, responsible pricing makes good business sense. With the relatively high cost of acquiring new clients in microfinance, financial service providers survive based on long term customer relationships. Setting a price that allows the client’s business to thrive helps to generate more future business for the financial institution.

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Geithner Confident of Case for Yuan Gain, Welcomes Hu’s Pledge for Change

May 25, 2010

By Rebecca Christie and Peter Cook May 25 (Bloomberg) — U.S. Treasury Secretary Timothy F. Geithner said he’s “as confident as I’ve ever been” that China has a growing incentive to let the yuan gain against the dollar. Revaluing the yuan is “absolutely” in China’s long-term economic interest, Geithner said in an interview with Bloomberg Television in Beijing today. He welcomed President Hu Jintao ’s pledge yesterday of steady and gradual changes to the nation’s exchange-rate system. Hu made “a very strong commitment to continue the broader reform agenda,” Geithner said, adding that strengthening Chinese domestic demand and rebalancing the nation’s growth is important to China, the U.S. and the world. Geithner spoke on the second and final day of the Strategic and Economic Dialogue, an annual summit that brought about 200 U.S. officials to Beijing. China has kept the yuan pegged to the dollar for 22 months as a crisis-fighting policy, fueling complaints from U.S. lawmakers that the world’s biggest exporting nation has an unfair advantage in global trade. Separately, in his closing statement, Geithner said both countries have committed to support Europe’s efforts to combat a sovereign-debt crisis. “We agreed to support the strong programs of policy reforms and financial support now being undertaken by the nations of Europe,” Geithner said. His next destination is Europe and two days of meetings in London, Berlin and Frankfurt to discuss the $1 trillion rescue package intended to stem contagion from Greece’s woes. ‘Unsustainable System’ European leaders face “the difficult challenge of trying to restore sustainability to an unsustainable system,” Geithner said earlier in Beijing today. Geithner told Bloomberg that his European agenda will cover next month’s Group of 20 meetings in South Korea and Canada, which will center on efforts to help the international financial system heal after surviving the worst recession since World War II. He said he will discuss “strengthening the consensus on how to make sure we’re reinforcing this global recovery.” A key focus will be on strengthening global financial standards to ensure stability, he said. Geithner said discussions in China have been “encouraging” and “promising” on foreign-exchange policy and other issues. In his official statements, he reiterated that it will be “China’s choice” when to change yuan policy. ‘Market Forces’ “Allowing the exchange rate to reflect market forces is important not just to give China the flexibility necessary to sustain more balanced economic growth with low inflation but also to reinforce incentives for China’s private sector to shift resources to more productive higher-value-added activities that will be important to future growth.” Geithner also used his official statements to say the two sides made progress in providing “a more level playing field for U.S. firms in China.” He said China has taken steps to revise policies to promote indigenous innovation and affirmed a commitment to the principles of non-discrimination, market competition and intellectual property protection. Chinese officials are “sensitive and responsive” to the Obama administration’s concerns about the innovation policies, Geithner said. U.S. companies say some proposals would discriminate against foreign firms. In a separate interview with CNBC, Geithner said he didn’t expect any quid pro quo related to China’s exchange-rate policy, such as looser U.S. controls on technology exports. He also said the U.S. economic recovery is being led by private investment and exports, adding to the “complementary” relationship between the two economies. Geithner told the Fox Business Network that European leaders must place a priority on their efforts to stem the debt crisis. “The most important thing is that Europe act with force and care and speed to put this program in place,” he said. To contact the reporter on this story: Rebecca Christie in Beijing at rchristie4@bloomberg.net ;

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Roya Wolverson: How Free-Marketers Came to Rule

May 24, 2010

Europe’s budget troubles may have afforded a small victory to laissez-faire capitalists in the heated debate over what policies should guide the economic recovery. But across the globe, proponents of more government are making steady gains, even as public coffers dwindle. In Europe, enterprise and industry ministers look poised to gain more control of so-called ‘industrial policy’ — a term used to describe government-led growth strategies — as part of the EU’s ‘Europe 2020′ economic agenda. It’s no secret China is ratcheting up its public support for a massive manufacturing hub to churn out cheap solar panels and wind mills. And in South Korea, the government’s five-year growth plan includes $85 billion — roughly 10 percent of its 2009 GDP — to boost production of solar-powered batteries and hybrid vehicles. But in the United States, where former investment bankers continue to rule the Obama administration’s economic team (see Larry Summers), the idea of government teaming up with business to drive long-term innovation and growth is still struggling to gain attention. Even the Obama administration’s national innovation strategy, announced last year, dismisses the idea of government-supported innovation as a flawed pursuit of “picking winners.” To staunch pro-market advocates, even Obama’s approach is overreaching. But by other accounts, the absence of more government could leave U.S. innovators trailing woefully behind global competitors in years to come. A recent study by the Information Technology and Innovation Foundation’s Robert Atkinson and Scott Andes, for instance, found that government-led R&D in China was rising twenty times faster than in the United States over a seven year period, while the U.S. lead over EU countries was shrinking. Washington isn’t the only one shunning new lines of thinking on innovation and growth. The ivory tower is also still kowtowing to free-market thinkers, thanks to decades-long ties between Wall Street captains and university economics departments. The result has been a homogenized body of economic thought that lacks “a whole set of government policies needed to make innovation happen,” says Ken Jarboe, an innovation researcher and former Georgetown business professor. The narrowing of economic discourse in the U.S. traces back to the turn of the century, when the proliferation of U.S. business schools put pressure on traditional economics departments to study business practice, with its proclivity for unfettered markets. A 1926 Journal of Political Economy article predicted that the growing rivalry between universities’ business and economics departments would result in “the old story of the lion and the lamb, with the old economics department playing the part of the lamb.” The evolution of the Chicago School of Economics — now the preeminent school of laissez-faire thought — exemplified this trend. Allen Wallis, one of the university’s first business school deans (and later éminence grise at the right-leaning American Enterprise Institute), strove to expand the reach of business studies in economics, attracting Wall Street-minded economists such as Merton Miller, a corporate finance professor who served as director the Chicago Board of Trade, and James Lorie, whose 1960s research on stock prices attracted major funding streams from banking titans like Merrill Lynch. Over time, this finance-focused migration in economics produced a raft of economists who “trained themselves for so many years to think that any alternatives” to the laissez-faire approach were “not economically productive,” says Clyde Prescowitz, a commerce advisor to the Reagan administration who has advised the Obama administration on its current approach. Rising unemployment and inflation in the 1970s and 1980s revived the debate over government’s role in the market. Democratic candidates in the 1984 presidential election championed various proposals for a U.S. industrial policy, as joblessness continued to rise. Walter Mondale — a two-term senator from Minnesota — wanted bigger government to revive traditional industries, while Gary Hart — a little-known Colorado senator — argued for a government-led high-tech innovation strategy. But with Reagan’s reelection, academia’s free-market advocates prevailed. Larry Summers, then a newly-minted Harvard professor coming out of Reagan’s Council of Economic Advisors, dismissed the campaign proposals as “chiropractic economics. At best, it would be ineffectual. At worst, it would be a wrenching experience.” More left-leaning economists, such as the University of Pennsylvania’s Richard Klein and MIT’s Lester Thurow, meanwhile continued to tout the virtues of the Japanese approach, where soaring government-led growth was turning heads both on and off Wall Street. Over the next decade, government-led economic “miracles” continued across Southeast Asia, attracting the attention of more left-leaning economists such as Paul Krugman, Jeffrey Sachs, and Joseph Stiglitz. But the collapse of the Tokyo Stock Exchange in 1989, and the economic stagnation that followed in Japan, strengthened the fervor of the laissez-faire set. In a 1991 interview, Milton Friedman concluded that: “Japan is not a model for us to follow at all. On the contrary, Japan did well ten, twenty years ago when government in Japan was much smaller.” Most economists agreed the Japanese model had suffered from rigid state mandates and too little attention to profitability. These flaws, along with failed industrial policies in France, “discredited the idea” of industrial policy in academia, says Harvard Business School professor Josh Lerner. But economists also showed little interest in studying successful cases of industrial policy in countries like Germany, says Alan Tonelson, research fellow at the U.S. Business & Industrial Council, now the eurozone’s strongest economy. The lack of attention to cases like these may now be hurting the U.S. approach. Economists and policymakers fret endlessly over an undervalued Chinese yuan, for instance, but of greater concern should be the troublesome migration of American factories to China, says Tonelson, which trades away the hubs of U.S. innovation (its factories) for cheap Chinese labor. Prescowitz agrees. Recent decisions by U.S. companies like Applied Materials and General Electric to move factories and R&D labs to China reflect the success of China’s government-led approach, thanks to the massive rebates, free grants, free infrastructure, and favorable regulations China is using to poach innovative U.S. practices and high-tech jobs. Under the rule of Laissez-faire economics, says Prescowitz, “the U.S. should have those jobs, because it’s more competitive. But that’s not happening.”

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Marc Stoiber: Tapping the innovation ‘black space’: a forward-looking opportunity for liability insurers

May 17, 2010

As I write this, 200,000 gallons of oil a day are spewing into the Gulf of Mexico from BP’s ruptured Deepwater Horizon rig . This is a Very Bad Thing. However, it can also be seen as an incredible catalyst for aggressive innovation. Innovators often speak of finding a ‘white space’ – that is, an unmet need or untapped opportunity in the market. However, we might stretch the metaphor and speak of a ‘black space’ – finding an unmet need or untapped opportunity in the guise of a disaster. Let me illustrate. Predictions of this disaster’s estimated costs to BP range from $3 billion to $15 billion. But as Kees Willemse, professor of offshore engineering at Delft University writes “The effects of this accident cannot be expressed in money terms alone, because of the growing scale of the environmental disaster if the oil spill cannot be contained soon.” We can’t express the growing scale of the environmental disaster in money terms? But what if we could ? Stretching our innovation brains, perhaps there’s an idea in here for an entirely new risk category for liability insurance. Rearview mirror vs front windshield. Ray Anderson of Interface Carpet is acknowledged as a visionary of corporate sustainability. But that wasn’t always the case. In 1994, he first heard of customer concerns over Interface’s toxic byproducts. When asked what his environmental policy was, he didn’t have an answer. The deeper he looked, the more alarmed he became. In his own words, his corporation was a ‘plunderer’. Sometime in the future, he believed, men like himself would be imprisoned for environmental atrocities. The solution wasn’t immediately apparent. Anderson didn’t have any exhaustive case studies to template, no examples of other companies that succeeded in what he was attempting. There was no real ‘rearview mirror’. Inspired by Paul Hawken’s Ecology of Commerce , he charted Interface’s trip ‘up Mount Sustainability’ by looking forward, not back. This ‘front windshield’ approach began with a vision: 100% sustainability by 2020. The strategy inspired by this vision was a success. Today, 60% of the way through Anderson’s timeline, Interface is 60% more sustainable…right on track. With the benefit of the Interface example, let’s turn back to insurance. Insurance is all about evaluating risk and pricing it. This is done by looking at past experience for patterns, then predicting future losses based on those patterns. A rearview mirror. Environmental damage, as Kees Willemse said above, is still beyond the scope of most to predict. We simply haven’t had enough experience assessing (and assigning monetary value to) the far-reaching impacts of, say, an oil spill. Yes, we have ‘rearview mirror’ knowledge of what it will cost to clean up the spill itself. But what about the health costs to children ingesting polluted oysters 5 years from now? And what’s the monetary value of reduced biodiversity in the Gulf? How could we chart a course for a new risk category for liability insurance? Looking forward, acting now Assume we are committed to creating this new environmental risk liability insurance. The next step – taking a cue from Interface – should be mapping out steps to achieving that goal. Perhaps we could start with these three: 1. Define the innovation ‘black space’. Imagine the worst case environmental scenario in key business classes as a way to stretch the mind. If you’re having trouble seeing the far-reaching implications of a serious environmental mis-step, invite an NGO in to help get perspective. 2. Develop ideas for new products that would cover environmental liability. Developing these products responsibly would entail doing research to understand what customers could perceivably need; brainstorming to create ideas which would elegantly fit the bill; and branding those products to make them comprehensible and attractive to customers. 3. Engage and educate businesses that do not understand how to assess their own environmental risks. Imagine mapping out steps / processes that a company can follow to avoid green losses, or giving pointers on protecting the company from bogus green lawsuits. It may be early days, and the insurance area in question may be unexplored. That only means the rewards of leadership are waiting to be claimed. Marc Stoiber is VP Green Innovation at Maddock Douglas , a leading innovation agency based in Chicago. Stoiber would like to acknowledge the invaluable guidance and feedback of Maria Umbach, VP Financial Innovation at Maddock Douglas, and Mark Johnson of Reliance Insurance .

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Robert Teitelman: How do you account for Michael Lewis’ great success?

May 6, 2010

How do you account for Michael Lewis’ great success? Beginning with “Liar’s Poker,” and continuing with books like “Moneyball” and “The Blind Side” and now with “The Big Short,” Lewis defies easy categorization: He has mastered a sort of amiable, knowing tone that’s makes the most tangled material palatable. He combines interests in reliably interesting ways, notably sports and business with a larger preoccupation with how individuals struggle against stifling orthodoxies. He is willing to generalize, often with some wit. And he gives you fully fleshed-out characters, certainly not common in financial journalism. In “Liar’s Poker” he took Main Street into the Wild West of John Gutfreund’s predatory world at Salomon Brothers, which he suggests in “The Big Short” represented the origin of the current Wall Street doomsday firm as principally a publicly traded, fixed-income trading vehicle (and one, as he points out, that traded complex mortgage instruments, not to say one he recognized was already being distorted by pay issues). He wants to inform and entertain, to, as he says, “tell tales.” When his books fall short–and they do occasionally–you almost feel as if it’s because his characters, which often include Lewis himself, let you down. “The Big Short” displays all these strengths and a few of those weaknesses. The book examines a handful of figures who cottoned onto gathering problems in the market for subprime mortgages, and who then constructed bets using credit default swaps–the so-called big short (Lewis never goes into the derivation of the expression, but we find Gary Cohn, Goldman, Sachs & Co.’s president, referring to the firm’s “big short” of mortgages in one of the e-mails recently released by Congress, suggesting it was part of Wall Street patois in 2007). Lewis isn’t the first writer onto this story. In “The Greatest Trade Ever,” The Wall Street Journal’s Gregory Zuckerman last year published an excellent portrait of the man who put on the biggest of the big shorts, hedge funder John Paulson. Zuckerman reported that Paulson helped Goldman select mortgages for synthetic CDOs he then shorted–the heart of the current Securities and Exchange Commission civil suit against the firm, and a practice Lewis also illuminates. Lewis never mentions Zuckerman (and “The Big Short” lacks an index or footnotes, though he makes it pretty clear whom he talked to), and while Paulson makes an appearance, he’s mostly offstage. Nevertheless, Paulson and his team easily fit into the profile Lewis develops of his cast of characters who also broke through the accepted wisdom: cranky, odd, brilliant, feisty, tactless outsiders, nearly all equity traders who brought fresh insights into the jungle of bond trading. They are an odd lot. There’s Dr. Michael Burry, a physician-turned-investment manager who is most comfortable locked away alone in his office analyzing investment data and trends and sending out regular missives to often-unhappy limited partners. Well into adulthood, Burry diagnoses himself as afflicted by Asperger syndrome, which explains his social aversions and his ability to intensely focus on a single subject. There’s Steven Eisman and his crew Vinny Daniel and Danny Moses at FrontPoint Partners, a hedge fund owned by Morgan Stanley. Eisman was, to say the least, difficult, brilliant, if self-absorbed, a barely controlled truth teller. As his mother said, “Who else studies the Talmud so that they can find the mistakes?” And there’s an odd group gathered at Cornwall Capital: Charlie Ledley, Ben Hockett and Jamie Mai. They are Lewis’ “accidental capitalists,” bright but unfocused wanderers who had drifted through Wall Street. As Lewis writes, they had a few big ideas they thought had money-making potential: First, those private markets like private equity might be more efficient than big public markets; and second, that too few investors looked at the big picture. They decided to try that and, with scant capital from a Schwab account, they discovered mortgages. These are wonderful characters, and Lewis weaves them together with great skill and affection. But he ends up telling the same basic story Zuckerman has already told with Paulson. Lewis goes beyond Zuckerman, however, by offering glimpses into the Other Side, the longs, the banks and the folks who worked there. It’s fascinating to follow Lewis’ collection of outsiders thinking their way to a contrarian judgment on mortgages, but arguably more valuable is the sense Lewis offers of those playing in the midst of mounting evidence that mortgages would not rise forever. The real subject of any story about a bubble is how the conventional wisdom continues to justify facts swinging further and further from reality. Why did so many fail to recognize what the few saw? Lewis includes one character who stands at the confluence of those two colliding forces, the long and the short: Greg Lippmann, a successful bond trader from Deutsche Bank AG (he recently left the bank for a hedge fund), who careens around Wall Street marketing a clever way to short mortgage-backed collateralized debt obligations using CDSs. Lippmann too was a difficult personality: self-absorbed, loud, opinionated. Lippmann wanted traders like Eisman to bet against vehicles created by his own bank. His proselytizing and research would eventually touch nearly everyone on the short side. He was the closest thing Lewis can find to the center of the subprime crisis on Wall Street, his “patient zero.” Lippmann takes readers into the controversy currently agitating Wall Street and Washington: What was the role of firms, like Goldman, Deutsche or AIG, in the implosion? The answer is complex, partly because the firms, and the broader markets, were increasingly complex. Firms were rarely all on one page; there were many ways of making money, complex incentives and dauntingly intricate instruments, all of which implicitly argue against the notion that a Wall Street firm could organize an effective conspiracy or a coordinated strategy. Deutsche had heard that Goldman had figured out a way to create synthetic CDOs, thus getting around the problem of a restricted supply of less-than-A-rated mortgages and creating a pure, open-ended (in terms of size) speculative side bet on residential real estate. The key: AIG’s Financial Products Group in London was eager to insure vast quantities of those synthetic CDOs using CDSs at the same rock-bottom price as corporate debt. Writes Lewis: “Back in the 1980s, the original stated purpose of the mortgage-backed bond had been to redistribute the risk associated with home mortgage lending…. The goal of the innovation, in short, was to make financial markets more efficient. Now, somehow, the same innovative spirit was being put to the opposite purpose: to hide risk by complicating it. The market was paying Goldman Sachs bond traders to make the market less efficient.” It then gets even stranger. Deutsche wanted into this very profitable game, but there weren’t enough investors willing to bet against mortgages; the bubble mentality persisted (it was very lonely on the short side, particularly as CDO indexes refused to reflect the underlying deterioration, and Lewis is scornful about the number of people who later claimed to have seen it coming). So Lippmann, a bond trader, not a salesman or a denizen of the CDO desk, “became a stand-in,” writes Lewis, for those bearish investors: He was asked to short CDOs through CDSs and to sell investors on that big short, in order to take advantage of that insane inefficiency concocted by ratings agencies, AIG, Goldman Sachs and other banks. Goldman and Deutsche were thus setting up a trade pitting one customer base against another, taking fees while playing the short themselves. Indeed, to induce those scarce shorts into this trade, firms like Deutsche and Goldman allowed them to have a hand in selecting the mortgages. For the firms, the payoff was in keeping the game going, as well as whatever you’d make on the short. Much of “The Big Short” follows Lippmann around as he preaches the possibilities of shorting synthetic CDOs to folks like Eisman. There’s a lot of fodder here for reflection and blame. There’s blindly self-destructive AIG, of course, feckless credit rating agencies and regulators who might well have not existed. But what about Goldman or Deutsche? They had interests in keeping the structuring business going and in making money by trading. Did the firms do wrong in exploiting inefficiencies, in creating product that turned an efficient redistribution of risk to inefficient ends? How wrong was it to allow the short side to pick the CDO mortgages? How high in those organizations did the decision to unleash the likes of Lippmann go? And what greater fool stood on the other side? Lewis reports that Lippmann regularly derided dumb buyers “from Düsseldorf” who took the long side of the trade, clearly referring to IKB, the German bank that bought the controversial Goldman synthetic Abacus CDO and eventually failed. It’s strange enough for Goldman to exploit the credulity and greed of a customer, but Deutsche is a German bank. One would have thought banks at home would have been at least warned of their possible folly. But then IKB clearly wanted to play. Is it wrong for an intermediary to allow the deluded to crash and burn, financially sophisticated or not? Of course, the trouble with that question starts with the term “sophisticated” and ends with the notion that any outcome appeared inevitable. The civil complaint against Goldman ushers in a debate over the handling of sophisticated investors. In fact, there was no clear consensus at either Goldman or Deutsche on the future of mortgages. Lippmann was, like Paulson, Eisman, Burry and the Cornwall gang, long an iconoclast who ended up being amazingly correct. The image Lewis leaves with this book is of a Wall Street dominated by imperial (in size and ambition) institutions that are more like federations than unitary organizations. They resembled, as well, complex ecosystems made up of divergent interests, each firm, each desk, each individual reaching for its perceived advantage, occasionally long term but mostly short. There were obviously degrees of central control and attempts to align interests, but they seem to have been rare. Late in the book, Gutfreund tells Lewis that no Wall Street CEOs understood how these exotic instruments worked. Goldman stands out here, not just because even Lewis admits its executives were viewed as the smartest around, but because Goldman seemed to be one firm that recognized the danger and devised a strategy to continue structuring and selling CDOs while engaging in the big short. But for all the skill that required, Goldman still made the ultimate mistake: It failed to see that under the weight of the inefficiencies it was helping to spawn, the entire system might collapse, pulling it down as it crashed. It downplayed its responsibility to the community, to the larger ecosystem. And Goldman was blind to how its involvement might play in the world beyond Wall Street. Lewis touches on many of these larger matters almost by indirection. Like Zuckerman, he glorifies the CDS shorts (not unlike John Meriwether in “Liar’s Poker”), if only by lavishing so much attention on them, but neither author really wrestles with the morality (or immorality, or ambiguity) of shorting and, by extension, the responsibility of those within the market for those outside it. Lewis, for all his nuance and for all his silky style and narrative skills, still leaves us asking what is to be done. His answer arrives at the end of “The Big Short” when he asks Gutfreund out to lunch and completes an arc of to his own career, which began with “Liar’s Poker.” Lewis decides the original sin occurred when Gutfreund forcibly transformed Solly from a partnership to a public company. It is a classic Lewis moment: dramatic, funny, nicely observed, with a relatively simple idea attached, more an exploration of character than a deeply reasoned argument. Lewis remains, to the very end, an intelligent and ever-curious observer of the human carnival. Despite the successes of his ragtag (now wealthy) crew, he remains skeptical of large claims and orthodoxies. He set out to write a book about a handful of traders who bucked the conventional wisdom and won; he’s not trying to be Richard Posner, unpacking arguments and proposing remedies. He wants to entertain and inform. And that’s ultimately his greatest strength and limitation: He won’t risk boring us with really hard, abstract stuff, with theory, speculation and policy. He’s not a historian or a prognosticator, though he’s fascinated by those who claim prescience. Still, he leaves us with more questions than when we started, which is better than most other books published on these matters. His modesty seems oddly appropriate to the subject. Robert Teitelman is editor in chief of The Deal .

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GM Replaces Marketing Chief Docherty With Ewanick After Two Months in Post

May 5, 2010

By David Welch May 5 (Bloomberg) — General Motors Co. hired former Nissan Motor Co. and Hyundai Motor Co. executive Joel Ewanick to replace Susan Docherty , who will be reassigned after about two months as vice president of marketing. Ewanick, 49, will oversee GM’s efforts to burnish the advertising and image of Buick, Cadillac , Chevrolet and GMC, the four brands it chose to keep after Detroit-based GM restructured in bankruptcy last year. He will report to North America President Mark Reuss . The hiring follows Chief Executive Officer Ed Whitacre ’s two restructurings of the sales and marketing group as he tries to boost sales, return to profitability and sell stock to the public as soon as this year. Docherty, 47, was named marketing vice president March 2. “GM was searching for a master marketer, someone who could move the brands forward,” said Dan Gorrell , president of Auto Stratagem, a marketing consulting firm in Tustin, California. “Ewanick fits that bill. He understood what Hyundai needed from a brand perspective.” Ewanick started at Nissan’s U.S. sales unit March 22 as vice president of marketing for the Nissan division. Before that, he was vice president of marketing for Hyundai’s U.S. sales division from 2007. Insurance Innovation Ewanick created the “Hyundai Assurance” program in January 2009. It allowed buyers who lost their jobs to walk away from their finance contracts. The move helped Hyundai boost sales last year when the recession ravaged industrywide demand. “It’s a great coup for GM,” said George Glassman, a Hyundai dealer in Southfield, Michigan. “He did a great job for Hyundai.” In October, Docherty was promoted from general manager of Buick-GMC to vice president of sales, replacing Mark LaNeve , who had left to join Allstate Corp. In December she was named vice president of sales and marketing, before having sales responsibility taken away in March. To contact the reporter on this story: David Welch in Southfield, Michigan, at dwelch12@bloomberg.net .

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Cree LEDs, Ormat Geothermal Power Help Boost Pictet Clean Energy Fund 30%

May 5, 2010

By Randall Hackley May 5 (Bloomberg) — Ask Pictet Clean Energy Fund manager Philippe de Weck where he finds investment value in a world more concerned about the economic recession than reducing emissions and the short answer is in technology pioneers. LEDs, or energy-efficient light-emitting diodes, shine in de Weck’s investment universe as they are “ultimately how we are going to light the world,” he said in an interview at Pictet & Cie’s headquarters in Geneva. “Cree is really at the cutting edge of the LED chip technology.” Cree Inc. , based in Durham, North Carolina, is the fund’s largest holding among LED developers and has more than doubled in the last 12 months as demand grows for lighting that saves on power bills while generating fewer greenhouse-gas emissions. De Weck’s fund has risen 30 percent in the same period, a “respectable” return for a “volatile sector” that beat more than half his peers when adjusted for currency moves, Ben Guest , chief executive officer of the clean-tech investment manager Hazel Capital LLP in London, said in a phone interview. By comparison, the benchmark WilderHill New Energy Global Innovation Index gained 2.3 percent in 12 months, while the SAM Smart Energy Fund advanced 51 percent. De Weck’s performance was held back by Iberdrola Renovables SA , the biggest wind parks owner and his largest holding, which dropped 12 percent. Most clean energy shares have suffered since the United Nations global warming talks stalled in Copenhagen in December and as President Barack Obama ’s administration debates the shape of legislation aimed at cutting U.S. greenhouse gas emissions. Fund Holdings De Weck’s favored holdings for his Luxembourg-based mutual fund, which has about $750 million under management, include Clean Energy Fuels Corp., a Seal Beach, California-based operator of natural-gas fuel stations, and Westport Innovations Inc ., a Vancouver developer of natural gas engine technology. “You can really get bang for your buck in terms of cleaning up the energy supply by moving from coal to gas. Or oil to gas,” said de Weck, who is 36. Emissions can be cut in half combusting gas instead of coal and almost half as well for oil. Two of the fund’s better-performing stocks, Westport Innovations and Clean Energy Fuels, “are acknowledging this trend,” he said. Westport shares have surged 58 percent in 2010 while Clean Energy Fuels has advanced 17 percent. “These are companies that by growing their businesses they are contributing to a reduction in the emissions of CO2,” de Weck said. Technology Stocks The stocks de Weck and his team buy are considered best poised to gain from interest among governments and investors seeking growth from technology that limits greenhouse-gas emissions, including carbon capture and storage technologies. The European Union wants 20 percent of its energy to come from renewable sources such as wind and solar in 10 years. Half of the holdings in de Weck’s fund, which started in May 2007 and avoid oil, coal and nuclear power, are from North America with about 36 percent from Europe. He views the U.S. as a “swing factor,” with stimulus-related money not spent last year coming through in 2010 and 2011 for clean energy companies. De Weck favors the U.S. smart-meter company Itron Inc. , China High Speed Transmission Equipment Group and RusHydro. “We have one investment in Russia, RusHydro , which for us it’s very cheap,” de Weck said. “On a megawatt basis, it’s probably the cheapest hydroelectric generator in the world, very attractively valued.” ‘Up Tremendously’ With an investment theme that highlights clean energy, China “was nowhere when we launched this fund, zero. They’ve picked up tremendously,” he said. The Chinese last year installed more wind-farm capacity than in Europe or the U.S. De Weck’s fund attracted about 10 percent in net new money in the first quarter, he said. Also encouraging is the performance of stocks such as Cree, which says its TrueWhite technology uses 85 percent less energy than incandescent systems, he said. Cree benefits from demand for LEDs in TVs and computer backlit displays including Apple Inc. ’s iPad. LEDs also are gaining popularity among financially pressed municipalities for longer-lasting street signs and lights, de Weck said. “The commercial lighting people get that.” Ormat Technologies Inc. is a top holding. “What they do is very simple: They explore and identify sites for geothermal energy. Heat close to the ground. Drill holes, install the equipment. Capture the heat,” he said. Ormat creates “reliable renewable power.” So why invest in clean energy over other sectors? “The drivers here are quite significant: You have long-term issues of energy supply, i.e., we don’t know how long our hydrocarbons last. They aren’t infinite, that’s one thing we know,” he said. With the transition to a lower-carbon environment, de Weck said investing in “clean energy is an area which you can address this.” To contact the reporter on this story: Randall Hackley in Geneva via rhackley@bloomberg.net

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Don Tapscott: The Capitalist Crisis – Who Does What Next?

April 24, 2010

The fraud charges against Goldman Sachs are a wake-up call that trouble still lies ahead for Wall Street. With the global economy remaining stalled, the deepening jobs crisis, a looming commercial real-estate meltdown and other storm warnings of systemic problems, a wave of books dissects this greed-induced mess. Among the best are The Big Short: Inside the Doomsday Machine , Michael Lewis’s gripping blockbuster of how some smart people benefited from anticipating the implosion; Too Big to Fail, Andrew Sorkin’s meticulous detailing of the crisis’s events and players; and The End of Wall Street , Roger Lowenstein’s brutal blow-by-blow account of collapse. Now, a new crop goes beyond these to analyze what went wrong, what were the underlying causes of the crisis and what should be done. The common conclusion is that the worst of the financial crisis may be over, but for business and government leaders the toughest days lie ahead. To save capitalism, we need to make some fundamental changes. Who would have imagined three years ago that, in 2010, the central discussion among business and government leaders would be how to save capitalism? Two books offer surprising and radical perspectives. The first is The Crisis of Capitalist Democracy, by Richard A. Posner, the prolific author and U.S. Court of Appeals Judge. (Harvard University Press, 402 pages, $29.95) Until recently, Posner was one of the free market’s most articulate proponents. He contributed greatly to the anti-regulation perspective that shaped public policy for the past three decades. Posner now confesses that he and the so-called Chicago School believed erroneously that “markets were perfect, which is to say self-regulating, and government regulation in them almost always made things worse.” But the crisis shows that pure market competition can cause people to take reckless and irrational risks, with short-term profit-maximizing behavior jeopardizing society’s long-term interests. I suppose it’s a step forward to acknowledge that markets, left to their own devices, will result in disaster. But it’s hardly a revelation. Posner foreshadowed his change of thinking in the Sept. 23, 2009, issue of the New Republic , with ” How I Became a Keynesian .” In the book, he expands his argument and makes a compelling case that liberal icon John Maynard Keynes was right when he argued that governments need to play a strong role in the economy, particularly in stimulating demand during recessionary times. In this dense tome, Posner presents well-argued suggestions for change and offers fresh thinking about the business cycle, building on Keynes’s theories. Like many critics, including former Federal Reserve chairman Henry M. Paulson Jr., he would re-institute the Depression-era Glass-Steagall Act, which was repealed in 1999. It separated risky investment banking from commercial banking. He also savages the three bank-funded bond agencies that rated worthless financial instruments as AAA, arguing they should lose their semi-official status. He serves up the dismal science of economics on a skewer, a popular pastime these days. Some economists defend themselves by saying their job is not to predict the future. Posner rebuts that economists didn’t do bad forecasting; they were “oblivious to danger.” But, in the end, he offers little confidence that this crisis is over, let alone that its causes are fixable. He believes that polarized U.S. democratic institutions cannot rise to the challenge, lobbyists have near-complete control of government, and the prevailing belief that low taxes and appropriate public spending are both possible is foolhardy. We should expect waves of aftershocks resulting from rising public debt, including currency deflation, severe inflation and continued turmoil or worse. The second book is The Road from Ruin: How to Revive Capitalism and Put America Back on Top , by Matthew Bishop and Michael Green (Crown, 373 pages, $32). For Bishop and Green, capitalism as we knew it ended on Sept. 15, 2008, the day Paulson made the grave error of letting investment bank Lehman Brothers fail. Like Posner, they propose sweeping changes to the capitalist system, which is a bit surprising coming from editors of the center-right, pro-business Economist magazine: “If the biggest mistake we could make after the crisis would be to abandon capitalism, the second-biggest mistake would be to assume that capitalism does not need to change.” The book is a delightful and stimulating read by two of today’s best business writers. Throughout, they take insightful deep dives into the history of capitalism, from the 1720 credit crunch in England to today, showing how the system has been built on constant crises. With a fresh view that is hard to categorize, they dismiss free-market fundamentalists such as Ayn Rand or Arthur Laffer, along with left-wing advocates who argue that markets can do no good. They conclude there are five mistakes we must avoid making: Believing that bubbles are wholly negative; that governments should avoid bailing out the financial sector; that crises can be solved without addressing underlying economic causes; that an economy will always naturally recover on its own after a crisis; and that the solution is simply a rush to more regulation of financial markets. Where Posner decries the reckless innovation in financial instruments that caused the crisis, Bishop and Green applaud the spirit of creativity. The predictable bubbles and crashes that result are part of a learning process, and we shouldn’t, warn the authors, throw out the innovation baby with the recklessness bathwater. In addition to the wonderful review of economic history, the book is strongest when it presents four big ideas to shape this new and improved capitalism: Rethink economics; redesign global governance; put values back into business; and promote financial literacy. They advocate replacing the dollar with a new world currency, and for a new set of business values, blaming the crisis on “toxic ideas” rather than “toxic assets.” Dissenting from Posner, they say that reinstating a new Glass-Steagall act would undermine U.S. banks’ international competitiveness. The authors might gain evidence for this view from the Canadian experience. Our banks avoided the risky and unethical behavior of their U.S. counterparts, even though there is no Glass-Steagall-style imposed separation. Bishop and Green, like Posner, stop short of laying out a comprehensive blueprint for change. However, clearly we’re in early days of this debate and enormous change lies ahead. By painting a rich historical tapestry and providing startling insights into how economics needs to recognize the complexity of human behavior, they have made a powerful contribution to get us off a road that is indeed surely ruinous. (Originally published in the Globe and Mail .)

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