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Shane Snow: How to Become an Internet Land Baron

September 3, 2010

When entrepreneur Juan Diego Calle asked the Colombian government to let him sell their Internet real-estate, he knew it was a long shot. The Harvard-educated Colombian native was battling over only two letters of the alphabet, but his request was tall: Let me commercialize the nation’s Internet identity. Juan Diego Calle A top-level domain, or TLD, is the letter combination that comes after the final dot in a website address; .com – meaning “commercial” – is the most common. Most countries get their own TLD (For example Mexico is .mx; Australia is .au). Some TLDs, such as the islands of Tuvalu’s .tv or Montenegro’s .me, double as convenient English words or abbreviations, making them desirable electronic real-estate. Domains cost anywhere from a few dollars to a few hundred, depending on who’s in charge; in secondary markets, valuable domain names can sell for hundreds of thousands. Colombia was fortunate to own .co, but for years it had effectively prevented anyone from registering anything. Between “corporation,” “company,” and “commercial,” entrepreneurs could almost smell the money “.co” could bring in if unleashed to the hungry Web. So, in 2006, when Colombia passed a law giving its Ministry of Communications regulatory oversight of the .co TLD, a change in policy appeared imminent. Internet companies began petitioning the ministry to let them manage the TLD. A serial entrepreneur from a young age, Calle started a stereo installation business as a teenager. At age 22 he founded TeRespondo, an Internet search advertising network for Latin America, which he sold to Yahoo in 2005. Calle then went to business school and started a “virtual real-estate” company called STRAAT investments. When Colombia shifted .co responsibilities in 2006, Calle began positioning himself to become a contender for the TLD management rights. Calle, now 32 years old, was clearly an underdog in the bid war against companies like the $1.5 billion Verisign, which owns the rights to .com and .net. He assembled a team under a joint venture called .CO Internet SAS. In August 2009 they presented the Ministry with 1,165 pages explaining why Calle’s team was right for the job, and then they crossed their fingers. In February 2010, despite Verisign and the rest, the bureaucracy gave Calle – the local man – the contract. “Considering the caliber of companies that participated in the process and the opportunity to do something that would have a global impact on the internet, winning the bid was a surreal experience,” Calle says. “Part of our competitive advantage was the strong sense of national pride that fueled our team to work night and day to win the bid,” says Lori Anne Wardi, Director of .CO Internet, “and to prepare a bid package and business plan that treated the .co domain as a valuable national asset and symbol of national pride – the export of which would only reflect positively on Colombia.” Calle’s biggest concern after winning the contract was that nobody would actually buy the domains. Another was that spammy websites would buy .co domains hoping to capitalize on typos or to commit fraud. Some businesses have complained that .co is another way for “domain squatters” to harm companies by buying domains for the sole purpose of selling them at an inflated price. However, according to the domain parking site Sedo, only 0.001% of parked (squatted) domains get 10 or more unique visitors a day. The vast majority of Internet users use search rather than typing in domains. Even if 5% of type-in traffic (an implausibly high amount) were to mistype .com as .co, most companies would lose only a tiny fraction of potential visits each year if squatters bought their brand’s corresponding .co domain. To combat squatters and assuage fears, Calle’s team began a marketing campaign that involved giving away some of the most valuable .co domains to the top 100 world brands, and letting entrepreneurs with great ideas register before anyone else. Though some companies have expressed annoyance at having to buy the $29-a-year .co version of their domain in order to “protect” their brand, for only about $2.50 a month, many of them did it anyway. (Of the revenue generated by .CO Internet SAS in domain sales, Colombia itself takes an average of 25%.). As a result of .co’s multi-phase rollout, companies like Twitter (t.co), Politico (politi.co), Overstock (o.co), and VentureHacks (angel.co) began spreading the word and lending credibility to the TLD. Even before .co’s general availability, 39,000 domain applications were recorded. On launch day, Calle and company still had their fingers crossed. One minute after opening the floodgates on July 20, 2010, people had registered 8,000 domains. By 22 minutes, more 100,000 domains had been registered. After 24 hours, 233,000 domains. By the end of week one, 336,160 domains. Six months after winning the Colombian Ministry of Communication’s blessing, Calle is now an Internet real-estate mogul, with 469,519 domains sold, and counting. He has some catching up to do in order to compete with the 90-some million .coms out there, but Calle and his team say they’re “thrilled” by the response to .co so far. The next step: keep “inspiring startups” to “create a future on their own little slice of the Internet.” —– Shane Snow is a writer and web entrepreneur in New York City. He runs the online printing comparison site PrintingChoice.com and draws financial infographics for the CreditLoan network.

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Liz Ryan: How to Show Volunteer Experience on a Resume

September 2, 2010

Dear Liz, If you’re using a “Human Voice” Resume style in a chronological format, what is the best way to include volunteer work experience? Should it be in a separate section of the resume or integrated by date, and if integrated, what would it look like? Diana Hi Diana! It depends whether the volunteer activities happened alongside a regular job, or filled in their own time slot. If you volunteered when you were between jobs, you could show the volunteer experience this way (and by the way, we’re not going to use the word ‘volunteer’ in our description — you did the work, so who cares how and whether you got paid?): American Red Cross, Clifton, New Jersey Webmaster 2004 I was brought on board to overhaul the organization’s website, specifically to attract volunteers, make it easy for them to sign up to help with programs, and accept donations online. – In the three months following the site relaunch, donations increased threefold (from $40K to $120K) – I wrote a soup-to-nuts webmaster’s guide for use once my assignment was completed, detailing everything from changing pages to best SEO practices – The New Jersey state Red Cross Executive Director remarked “Clifton’s is by far the best Red Cross chapter site I’ve seen, anywhere.” Cheers — Liz p.s. Our new Career Altitude Online courses for September are launching next week! Here’s the lineup of courses: Stop! Don’t Send That Resume (Avoiding the Black Hole) Put a Human Voice in Your Resume Build Your Personal Brand Crafting Compelling Pain Letters Getting Started on LinkedIn Enrolling Your Network in Your Job Search The cost to participate is $129 for one course, $199 for two, $269 for three, $319 for four, etc. Join us! … or write to Jackie@asklizryan.com with questions.

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Microsoft Recruits ‘Double Rainbow Guy’ For New Ad (VIDEO)

September 2, 2010

Microsoft has gone meme. The Redmond giant has recruited Paul “Hungry Bear” Vasquez (aka ” the double rainbow guy “) of viral video fame to create a new ad for Windows Live. Vasquez’s YouTube video of his reaction to spotting a double rainbow at Yosemite National Park went viral earlier this summer, racking up over 12 million views on YouTube and inspiring no shortage of remixes, songs, and other creations. Following his online success, Microsoft tapped Vasquez to create an ad for Windows Live (see it below). Microsoft explained the collaboration in a blog post : “We hooked up with Bear to learn more about him & show him how to capture a full on double rainbow with Windows Live Photo Gallery using our panorama stitch feature. It’s so intense!” See Microsoft’s ad, and the original double rainbow video, below. WATCH:

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Elizabeth Cordry: Why Fashion Seemingly Snubs the Internet: A Defensive

August 24, 2010

It is a truth universally acknowledged that the fashion industry has been notoriously slow to catch on to digital media. The few brands that have taken tentative steps towards using the internet to its full advantage, such as Burberry and Chanel, are being lauded as progressive, but when compared to other industries fashion is still woefully behind. From journalism and retail, to the back-end of wholesale buying, the fashion industry has on the whole squeaked along in the same way that it has for many years. Many observers blame this state of affairs on the industry’s concern for maintaining exclusivity; other say the internet simply is too ugly, not “on-brand” for high-end companies. These arguments have merits, but I believe they slow the process rather than stall it. It is possible that there is also a deeper structural issue in the industry that explains much of the trepidation. The fashion industry is one of the few creative industries that has never had to rely on technology to distribute its product. The film industry has navigated the transition from VCRs to DVDs to video downloads from a number of different devices. The music industry has transitioned from records to cassettes to CDs to music downloads. They have also long understood the value of creating content in a different medium, with Michael Jackson’s “Thriller” awakening the industry to the power of video. The fashion industry, on the other hand, has not transitioned in the same way. Clothes are still sold primarily in stores, where customers can have tangible access to the fabrics and fits. Perhaps more significantly, fashion still photography and the print editorial have long been the central medium for fashion journalism. All this adds up to an industry-wide lack of experience with, and knowledge of, technological developments. There is an argument to be made that it is this knowledge gap that is the most significant factor in slowing the transition to the online medium. Certainly the argument against selling clothes online is a strong one. It is hard to see how to fully communicate the value of a garment you can’t touch or try on. Moreover, clothes often just don’t look as good on a screen as they do on a body. However, what you lose in an up-close, physical, view of the dress and a luxurious store environment, you gain in the ability to communicate context, design inspiration, manufacturing background and the quality of the product. People who make this argument are forgetting that print magazines have been inspiring purchases since they were born, a sure sign that you don’t always need to see it on a hanger. The astounding success of Net-a-Porter also does a lot to disprove this theory. Print editorial seems to be the medium that is more at fault for their lack of internet adventures, although the defense here is strong too. The argument that editorial photographs do not translate as well on screen is true — they just don’t. But there seems to have been surprisingly little progress made in the realm of editorial video. All you need to see is the first ten minutes of “Breakfast at Tiffany’s” to understand the power of film in selling a look. What the challenge seems to be here is not the production, but the method of distribution. Fashion on TV has become associated with cheesy reality programming, such as “The Rachel Zoe Project,” “Project Runway” and “The Hills.” And the internet is, well, intimidating. This comes back to the central argument: industry leaders, having never had to dip their manicured toes into anything digital before, are struggling with a lack of experience. They are having a hard time understanding the power of the internet, let alone figuring out how to overcome the many challenges it provides. For there are many. Brands that have a very clear identity and idea of how to communicate themselves in traditional media are having to reinvent their message online. There is no room for error in branding, and they are going to get it right. The problem of the categorical ugliness of most of the internet is compounded by its new association with off-price sale sites like Gilt Groupe, and for the fact that when one thinks of online fashion journalism, one’s mind turns to 13 year old bloggers rather than to established industry authorities. But as the opportunity cost of staying offline has grown, these problems have turned from barriers of entry to challenges to overcome, and will in no way block future growth of the fashion industry online. The industry is made of the kind of people who can brand the be-jesus out of a PVC handbag. They’ll figure out the short-term issues with translating their brand online. Thus there is an argument to be made that the industry is not fearful, nor snobbish, nor ignorant. They simply lack the experience, and are aware of the fact. The fashion industry is simply biding their time, educating themselves, and planning with rigorous accuracy their branding attack. Elizabeth Cordry works in retail and online development at Rag & Bone in New York. She is the author of the blog www.fashionconnected.com , focusing on the fashion industry’s transition to the online world.

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Stewart Acuff: Getting America Back to Work

August 22, 2010

This Month, Stewart Acuff, co-author of Getting America Back to Work and the UWUA’s Chief of Staff and Assistant to the President, was interviewed by WNY Labor Today, Western New York’s Online Newspaper. In the interview Acuff discusses the steps needed to put Americans back to work and to rebuild our economy. To view, watch the video below:

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David Isenberg: Burying Your Mistakes: PMC and Arlington National Cemetery

August 10, 2010

Today, let’s revisit a perennial issue in the world of contracting, which is the belief that the private sector always does things more effectively, efficiently than the public sector. In that regard let’s take a look at a different kind of PMC; I’ll call them private mortuary contractors. When troops die in a war and are returned home for burial to a place like, say, Arlington National Cemetery (ANC) there is an expectation that this national resting place, where more than 330,000 individuals have been buried, including service members from every major conflict and war, and which conducts approximately 6,400 funerals a year, an average of 27 to 30 funerals per day, will not screw up. Of course, as we now sadly know that expectation is wrong. Thanks to a series of investigations that started on July 16, 2009, when the online magazine Salon.com published the first of a series of articles regarding mismanagement, the U.S. Army Inspector General released a report in June finding major flaws in the operation of Arlington National Cemetery. The IG found hundreds of mistakes associated with graves at Arlington National Cemetery, including unmarked or improperly marked graves, incorrect information in the Cemetery’s records about whether graves were occupied, and mishandling of cremated remains, including multiple occasions where urns of cremated remains were found in the Cemetery’s landfill. The IG found that the failure to implement an effective automated system to manage burials at the Cemetery contributed to these mistakes. The IG also found that the contracts awarded to acquire components of the proposed system for the Cemetery failed to comply with applicable federal, Defense, and Army regulations. On July 27 the Senate Subcommittee on Contracting Oversight released a staff memo detailing the mismanagement of contracts at Arlington National Cemetery. That mismanagement is worse than we thought. “The Subcommittee has also learned that the problems with graves at Arlington may be far more extensive than previously acknowledged. The Subcommittee has obtained information suggesting that 4,900 to 6,600 graves may be unmarked, improperly marked, or mislabeled on the Cemetery’s maps.” Now, not all the problems at Arlington were not just the result of the contractors. The tensions between former Superintendent John C. Metzler and former Deputy Superintendent Thurman Higginbotham certainly played a role. Yet the lack of oversight of the contractors paid to develop a new system to automate the management of burial operations has led us to the current status quo that ANC still does not have a system that can accurately track graves and manage burial operations. Here are some excerpts worth thinking about: In November 2002, the Capital District Contracting Center at Fort Belvoir awarded a $64,000 contract to Standard Technology, Inc. (STI) to develop the Interment Scheduling System (ISS), a database for Cemetery officials to schedule burials. The contract was modified three times to increase the funding to $130,000 and extend the delivery date to September 30, 2003. … Almost immediately, Cemetery officials found that ISS did not work. According to the former Information Technology manager for the Cemetery, ISS was “extremely unstable … it can’t interoperate … you can’t do anything with it.” An engineering firm that received a separate contract to evaluate ISS agreed, finding that ISS was “not well designed or implemented.” Despite this recommendation, Cemetery officials decided to maintain and expand the current version of ISS. In 2005, Alpha Technology Group, Inc. (ATG) received nearly $1.7 million in contracts to support ISS. ATG received nearly $4 million in additional contracts from 2006 to 2009 for services at the Cemetery, including contracts for repeated attempts to fix problems with ISS. In 2006 and 2007, the Cemetery began work on a new version of ISS. According to Cemetery officials, ISSv2 would “provide the same functionality as the current ISS … [and] increase the accuracy of interment data.” ISSv2 would also include a master calendar for scheduling funerals. In 2007, the Cemetery and Army officials reported to Congress that ISSv2 was currently being “tested and modified” and would not be used until various problems were fixed and additional components developed. According to the former IT manager for the Cemetery, the Cemetery never received a working version of ISSv2 from the contractor, Offise Solutions, an 8(a) small and disadvantaged business started by a former employee of STI. She stated: We are now testing it and it is crashing. … I’m running the scenarios that are based on how you bury people here at Arlington Cemetery and if I can’t get two people in the same grave that are a husband and a wife, you’ve got a problem. … I don’t know, quite honestly, how that contract was paid as but the deliverable was never given to us. We could not operate on that. The Cemetery also failed to digitize its paper burial records and track graves. In 2004 and 2005, the Center for Contracting Excellence awarded a series of sole-source contracts to Offise Solutions, the same contractor involved in the creation of the failed ISSv2, to scan and digitize the Cemetery’s 300,000 paper records. The Army Inspector General concluded that this project was also a failure. According to the Army Inspector General: Evidence reflected that the contractor delivered approximately 60 CDs that contained mostly scanned files of burial documentation, and that the contractor was paid at least $800,000 for this work. These records were not delivered in a standardized format and were not stored as part of a database. ANC could not use the data developed under this effort. Evidence reflected that ANC received digitized records sometime in 2004, and that these records were never implemented or used by ANC other than in a test environment for a few months in 2008. The TCMS program experienced significant problems with program management and oversight. From the beginning of development, the TCMS program lacked the unified, comprehensive management and oversight necessary to keep the program on track. A. Inadequate Contract Management by Army Officials Every IT contract for TCMS was awarded by either the Army Contracting Center of Excellence (now the National Capitol Region Contracting Center) or the U.S. Army Corps of Engineers-Baltimore District. The Army Inspector General found numerous problems with their performance, including: • “[T]here was no acquisition strategy, no integrated IT system, and a series of IT regulator violations.” • “In general, none of ANC’s IT contracts reviewed supporting TCMS efforts contained affirmative determinations of responsibility which are essential to ensure that the contractors selected are capable of performing, … [as is] required under Federal Acquisition Regulations.” • “For the IT contracts, the 8(a) vendors were identified by ANC and merely submitted to the SBA as the recommended sole source. No government contracting officials conducted an independent review of the 8(a)’s capabilities or assessed the vendors recommended for a noncompetitive award.” • “The majority of contract files lacked a proper determination of fair and reasonable pricing intended to ensure that the government did not overpay for services/items.” • “The Deputy Superintendent, ANC, had no training, no designation letter and stated that he was not a COR [Contracting Officer's Representative]. However, each IT contract effectively listed the Deputy Superintendent as the COR by identifying him as the government point of contact responsible for monitoring all IT contract performance.

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David Isenberg: Burying Your Mistakes: PMC and Arlington National Cemetery

August 10, 2010

Today, let’s revisit a perennial issue in the world of contracting, which is the belief that the private sector always does things more effectively, efficiently than the public sector. In that regard let’s take a look at a different kind of PMC; I’ll call them private mortuary contractors. When troops die in a war and are returned home for burial to a place like, say, Arlington National Cemetery (ANC) there is an expectation that this national resting place, where more than 330,000 individuals have been buried, including service members from every major conflict and war, and which conducts approximately 6,400 funerals a year, an average of 27 to 30 funerals per day, will not screw up. Of course, as we now sadly know that expectation is wrong. Thanks to a series of investigations that started on July 16, 2009, when the online magazine Salon.com published the first of a series of articles regarding mismanagement, the U.S. Army Inspector General released a report in June finding major flaws in the operation of Arlington National Cemetery. The IG found hundreds of mistakes associated with graves at Arlington National Cemetery, including unmarked or improperly marked graves, incorrect information in the Cemetery’s records about whether graves were occupied, and mishandling of cremated remains, including multiple occasions where urns of cremated remains were found in the Cemetery’s landfill. The IG found that the failure to implement an effective automated system to manage burials at the Cemetery contributed to these mistakes. The IG also found that the contracts awarded to acquire components of the proposed system for the Cemetery failed to comply with applicable federal, Defense, and Army regulations. On July 27 the Senate Subcommittee on Contracting Oversight released a staff memo detailing the mismanagement of contracts at Arlington National Cemetery. That mismanagement is worse than we thought. “The Subcommittee has also learned that the problems with graves at Arlington may be far more extensive than previously acknowledged. The Subcommittee has obtained information suggesting that 4,900 to 6,600 graves may be unmarked, improperly marked, or mislabeled on the Cemetery’s maps.” Now, not all the problems at Arlington were not just the result of the contractors. The tensions between former Superintendent John C. Metzler and former Deputy Superintendent Thurman Higginbotham certainly played a role. Yet the lack of oversight of the contractors paid to develop a new system to automate the management of burial operations has led us to the current status quo that ANC still does not have a system that can accurately track graves and manage burial operations. Here are some excerpts worth thinking about: In November 2002, the Capital District Contracting Center at Fort Belvoir awarded a $64,000 contract to Standard Technology, Inc. (STI) to develop the Interment Scheduling System (ISS), a database for Cemetery officials to schedule burials. The contract was modified three times to increase the funding to $130,000 and extend the delivery date to September 30, 2003. … Almost immediately, Cemetery officials found that ISS did not work. According to the former Information Technology manager for the Cemetery, ISS was “extremely unstable … it can’t interoperate … you can’t do anything with it.” An engineering firm that received a separate contract to evaluate ISS agreed, finding that ISS was “not well designed or implemented.” Despite this recommendation, Cemetery officials decided to maintain and expand the current version of ISS. In 2005, Alpha Technology Group, Inc. (ATG) received nearly $1.7 million in contracts to support ISS. ATG received nearly $4 million in additional contracts from 2006 to 2009 for services at the Cemetery, including contracts for repeated attempts to fix problems with ISS. In 2006 and 2007, the Cemetery began work on a new version of ISS. According to Cemetery officials, ISSv2 would “provide the same functionality as the current ISS … [and] increase the accuracy of interment data.” ISSv2 would also include a master calendar for scheduling funerals. In 2007, the Cemetery and Army officials reported to Congress that ISSv2 was currently being “tested and modified” and would not be used until various problems were fixed and additional components developed. According to the former IT manager for the Cemetery, the Cemetery never received a working version of ISSv2 from the contractor, Offise Solutions, an 8(a) small and disadvantaged business started by a former employee of STI. She stated: We are now testing it and it is crashing. … I’m running the scenarios that are based on how you bury people here at Arlington Cemetery and if I can’t get two people in the same grave that are a husband and a wife, you’ve got a problem. … I don’t know, quite honestly, how that contract was paid as but the deliverable was never given to us. We could not operate on that. The Cemetery also failed to digitize its paper burial records and track graves. In 2004 and 2005, the Center for Contracting Excellence awarded a series of sole-source contracts to Offise Solutions, the same contractor involved in the creation of the failed ISSv2, to scan and digitize the Cemetery’s 300,000 paper records. The Army Inspector General concluded that this project was also a failure. According to the Army Inspector General: Evidence reflected that the contractor delivered approximately 60 CDs that contained mostly scanned files of burial documentation, and that the contractor was paid at least $800,000 for this work. These records were not delivered in a standardized format and were not stored as part of a database. ANC could not use the data developed under this effort. Evidence reflected that ANC received digitized records sometime in 2004, and that these records were never implemented or used by ANC other than in a test environment for a few months in 2008. The TCMS program experienced significant problems with program management and oversight. From the beginning of development, the TCMS program lacked the unified, comprehensive management and oversight necessary to keep the program on track. A. Inadequate Contract Management by Army Officials Every IT contract for TCMS was awarded by either the Army Contracting Center of Excellence (now the National Capitol Region Contracting Center) or the U.S. Army Corps of Engineers-Baltimore District. The Army Inspector General found numerous problems with their performance, including: • “[T]here was no acquisition strategy, no integrated IT system, and a series of IT regulator violations.” • “In general, none of ANC’s IT contracts reviewed supporting TCMS efforts contained affirmative determinations of responsibility which are essential to ensure that the contractors selected are capable of performing, … [as is] required under Federal Acquisition Regulations.” • “For the IT contracts, the 8(a) vendors were identified by ANC and merely submitted to the SBA as the recommended sole source. No government contracting officials conducted an independent review of the 8(a)’s capabilities or assessed the vendors recommended for a noncompetitive award.” • “The majority of contract files lacked a proper determination of fair and reasonable pricing intended to ensure that the government did not overpay for services/items.” • “The Deputy Superintendent, ANC, had no training, no designation letter and stated that he was not a COR [Contracting Officer's Representative]. However, each IT contract effectively listed the Deputy Superintendent as the COR by identifying him as the government point of contact responsible for monitoring all IT contract performance.

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Jamie Court: There’s No Privacy in Third World America

August 10, 2010

A big New York foundation once told me years ago that privacy is the last thing people in the developing world have to worry about. It was a nice way of saying no to funding for my consumer group’s privacy project, but the line rang out to me again this week as new reporting at the Wall Street Journal brings into focus the great privacy betrayals of America’s giant tech companies and Third World America makes its debut. As a one-time homeless advocate, I know the housing, health care or economic crisis can hit a family like a tornado and take away everything in an instant. It’s a more and more common scenario for two of every ten Americans, likely to be hit with a foreclosure, a bankruptcy brought on by medical bills, or a job loss. When you have your eye on your job, your health care or your adjustable rate mortgage, it’s hard to keep track of anything else, let alone your online privacy, or how Google defines “net neutrality.” America’s big tech companies know this too and they are taking advantage of the crisis to rewrite the rules of an open and free Internet, and our privacy rights. Virtually overnight Google — the “don’t be evil” guys — did an about-face on treating the Internet as a freeway, “net neutrality,” and decided to turn it into a toll road for big bidders and the ever expanding wireless world. Google says our data won’t get caught in the slow lane, but it’s hard to believe any of the Internet Goliath’s claims after reading the Wall Street Journal’s latest installment of its excellent series on the loss of online privacy. The Journal nails Google with internal documents showing how each of its services tracks users’ personal information online and the brainstorming inside Googleplex about what can be done with the data. One great idea is to potentially charge Google users for the right not to have their personal information shared with advertisers. Google’s not the only offender, the WSJ found documents at Microsoft as it went through the same type of internal debate about how to monetize our online lives. But Google was supposed to be different, not evil. Some of the leading progressive groups in America were even shocked at Google’s thinly disguised net-neutrality reversal, but it’s consistent with the tech giant’s rapid expansion and focus on economic growth at the expense of principle. That’s why Consumer Watchdog launched Inside Google this Spring to report on such troubling developments at the company as the it veers from the principles it was founded upon. It shouldn’t be hard to believe large corporations would take advantage of a crisis to betray Americans’ trust. But the tech sector was supposed to different, one of the most visible enduring symbols of the American dream, now that home ownership, college education and job security don’t hold up. It’s called high tech, after all, not big tech. The executives must be getting high at Googleplex, though, if they don’t understand that they have handed the American political establishment a huge opportunity to cut the Silicon Valley down to size. A showdown in Washington, DC is inevitable. A recent Consumer Watchdog poll found that more than 8 in 10 Americans support strong online privacy protections, such as a “make me anonymous” button and a “do not track me” list. Make no mistake, privacy and net neutrality are next up on the Capitol stage. Americans will either win freedoms they have taken for granted back, or curse yet another big industry that uses its economic might and the rationale that all reform is a “job killer” to protect itself at Americans’ expense. Such is the plight of the middle class today. Privacy and net neutrality are nearly perfect issues for the middle class to strike back at big tech for its latest betrayals because of the overwhelming support of public opinion for online privacy and net neutrality rights. A good start is signing a petition to the FCC to use its power to stop the latest Google betrayal in its tracks and keep the Internet a freeway. If there’s one thing middle class America needs now, it’s a quick and solid victory. Online rights are an opportunity for Washington to give us all a little piece of the American dream back.

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Michele Colucci: The Language of Venture Capital

August 9, 2010

The first time I attended a conference to learn about venture, I was greeted at the door by a man who said, simply, “VC or Entrepreneur?” I knew I wasn’t a “VC” or Venture Capitalist, but had never realized that I was an Entrepreneur — or that the word “Entrepreneur” could actually be a job title. So, shortly thereafter, I joined the ASTIA program for female entrepreneurs (now firm in my conviction that I was an Entrepreneur). This is an incubator for female CEO’s with start-ups. I distinctly remember sitting in one of the first seminars struggling to follow the language one of the instructor/CEO’s was using to demonstrate how to assemble my company financials. It was then that I realized that almost every other woman in the room was struggling to keep up as well. Yes, there were a few MBA’s who had the lingo down, but not the rest of us. And what I also realized was, it wasn’t because we weren’t able to articulate what was being asked of us — in fact, most of us could rattle off the answers if asked in layman’s terms. But not so in venture speak. Since that time, I’ve started to familiarize myself with the terminology necessary to operate in this world of start-ups, fundraising and building a business. It was not something that, as a woman, I had ever been exposed to, though I had started businesses before. And I realized that women in particular are very disadvantaged by not knowing this language. So, for my first blog, I am sharing with my fellow female entrepreneurs what and how I learned the “language of venture.” Here are a few suggestions that worked for me: 1. Attend pitch sessions. Most angel groups have showcases. (you can Google angel showcase in your area; or if you don’t find any, check out www.vator.com , the www.pitch.com or other online pitching opportunities. (Note: a “pitch” is exactly what it sounds like — you explain your idea in concise, clear language designed to let your potential investor see what you see in the idea with an end goal of getting them to give you money to do it.) I’d also suggest seeking the advice of others in the audience. If you’re lucky enough as I was to sit next to someone who will take the time to critique the pitches for you (my chance meeting was with Ted Driscoll, angel, VC and now friend extraordinaire…), then take advantage of the fact that most have probably seen hundreds of these pitch’s and can focus you on the most effective way to clearly and concisely present your business and connect with potential investors. 2. Earnings Calls: I got a great bit of advice from a friend at Goldman I met on a plane years ago. He said: Listen to earnings calls. Anyone can call in. So give it a try. Write down all the words you hear that you are not familiar with. Then look them up. Google them. See how they’re used. Then try to apply them to your business. If you pick up languages easily, great. If not, listen more. You’ll pick it up and soon start talking about your relationships in terms of scaling! ( Or not… yikes… time to bail. ) 3. Power Point: Do a tutorial for using the Power Point program. This is the common form of presentation when you pitch your idea to potential investors or venture folks. I have always liked Bill Reichert’s pitch guidelines. Aside from being a smart man (evidenced by the fact that he’s married to a very lovely and smart woman who’s also a lawyer and also a Michelle), his advice is solid. You can find his slideshow presentation here , which contains the ten things that should be in your presentation. And don’t be deterred when they ask you to make it “pretty.” I was so worried about insulting my audience that I had all very serious words and statistics on each page. I was told venture loves statistics that support your proposition that the market is huge and that they will make tons of money if they invest — so they don’t have to take your word for it. Wrong on the words. Right on the statistics. Venture folks don’t like to work too hard to get your point. If they do, you lose their interest. Think of it like dating: If you take one look at him and yell “check!” — it’s probably not going to be a match made in heaven. 4. Connect to Women Run Networks: There are several networks promoting women such as ASTIA , Girls in Tech , Catalyst . I started with ASTIA, which is an incubator. Sharon Vosmek, ASTIA CEO, throws out some pretty interesting statistics (i.e. only 4.3% of venture investments in 2006 had female CEO’s). Translation = opportunity! So find one in your area and connect. Aside from providing access to funding, these places teach you “investor speak.” This language includes crafting your pitch, assembling a team, identifying market statistics that prove people need/want what you’re offering, assembling credible financials to make profit projections (another blog on this another day… ), and possible exits (how will investors realize their profit). They also provide relationships with other CEO’s or with “coaches” who have experience in your field. Bottom line, it’s all about being able to effectively communicate in their language the need for what you’re selling in the market, that your particular solution is the answer, and explaining just how your opportunity will make your investors rich (… now that’s a language we can all understand ). Hopefully I’ve been able to shed a little light on the language barrier preventing many women from obtaining venture investment for their business. If you have more suggestions or funny venture speak stories, I’d love to hear them! Inspire, Innovate, Illuminate, Michele

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Adam Green: Google Goes "Evil"

August 9, 2010

I just got off a media conference call with Google CEO Eric Schmidt and Verizon CEO Ivan Seidenberg. They announced a new policy recommendation that would kill the Internet as we know it, if implemented by FCC Chair Julius Genokowski and other policy makers. The Google/Verizon deal ( also posted online ) basically says: The old “wireline” Internet that will be irrelevant in a few years? We propose a “new, enforceable prohibition against discriminatory practices” on that. New “wireless services” (aka the entire future of the Internet)? No equivalent nondiscrimination rules for that, but we'll “create enforceable transparency rules.” That way, as Americans lose access to the free and open Internet, they can visibly watch it go away. Just in case “wireless services” doesn't encompass the entire future of the Internet, a new class of “new services” is envisioned, which Schmidt and Seidenberg actively differentiated from “the public Internet.” Basically, through private contracting, big corporations could deal directly with the Verizons and AT&Ts of the world to create the next YouTube, maybe dangle it without discrimination to the public just long enough for us to be hooked, and then discriminate like hell over it. But don't worry, the FCC will “monitor the development of these services.” Google, a company that I've long admired and currently hold thousands of dollars of stock in, just “went evil.”

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Brian Clark Howard: The Business Behind Facebook [Infographic]

August 5, 2010

Social juggernaut Facebook continues to explode in popularity, particularly in the developing world. The site’s ad targeting strategies have proved successful , and a string of highly public flaps over privacy and the origin of the service have seemingly done nothing to slow its ascendancy. This new infographic from PhD Online details some of Facebook’s colorful history. Personally, I love Facebook and I use it a fair amount every day. I am definitely careful about what I post there: I wouldn’t post anything that I don’t think is PG-13 or that I think would really get me in trouble with work, family, etc. I joined back when I was in grad school, and it was open only to the .edu crowd. Since then I have progressively limited what I share on the site, and have unanswered a few of the categories on my info page. But for the most part, I try to be quite open, and I think the benefits outweigh the risks. What do you think? Click on image for full-sized version Source: PhD Online Embed this Image on Your Site: [Via: PhD Online ] More Fresh Links: Friend The Daily Green on Facebook 10 Saddest Emo Animals 10 Funniest Green Viral Videos Pets and 16 Other Things You Didn’t Know You Could Rent 100+ Amazing Wildlife Photos

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Brett King: Online Privacy and Fraud is not that big a deal…eventually

August 5, 2010

I hear a lot of individuals in the financial services space expressing concerns about the risk of conducting business online, the lack of privacy in social media, the issues of identity theft and so forth. I’m not sure what these proponents of the ‘high-risk involvement’ model hope to accomplish, but if they realistically think that flagging concerns about privacy and online fraud will make ANY sort of dent in the progress of digital engagement through online, mobile, or social media – their mental health may need to be assessed. The best they can hope for is increased awareness of the issues. Dealing with the digital landscape as far as payments and identity is inevitable. The issue becomes how to manage your online presence moving forward, and not if you should be conducting commerce digitally or participating in social networks. It’s easier to commit fraud offline While we hear lots about online fraud, the fact is that when it comes to things like credit card fraud, it is still far, far easier to commit fraud when a physical card or physical process is involved. Recently I was in London launching BANK 2.0, and at every restaurant where I presented my card, the waiter would come to the table with a wireless POS terminal to present my card. This is undoubtedly because of the simple risk associated with letting my credit card out of my sight. It takes just seconds to run a card through a mag reader and replicate that card physically. Even with CHIP and PIN, which is common throughout the EU, it would not be that hard to shoulder surf your PIN number if I really wanted to. I used a foreign credit card in the UK, however, so I am not afforded the protection of PIN when I’m visiting the UK. In most instances I was actually asked to show my card to verify the signature, but in reality if someone had duplicated my card, then the signature they’d be using would be one they had created in any case. In the US , there is not even the protection of CHIP and PIN, and the physical processes allow for easy access to copy a credit or debit card. The fact is, the weakest link when it comes to fraud is always the physical medium. Granted, phishing attacks designed to glean your account number and password for Internet banking is today a major issue, but again the weakest link is not the technology but the customer who willing submits his information to a fraudulent site. Many markets have already solved this problem through two-factor authentication (TFA). The markets who have moved slower on this innovation, are obviously now reaping the reward for their lack of innovation. It is, in fact, not that fraud is easier online, it is that card issuers, retailers, banks and regulators simply are not keeping up with the behavioral shift to digital and have not leveraged the quite simple technologies that actually make digital more secure. The US is only now moving to new POS infrastructures around contactless cards, and the fact that the EU still has yet to broadly adopted TFA are just examples of lack of innovation in fraud management. Customers move with innovations in the digital space, banker’s don’t and fraudsters exploit the gaps while they can. Increasing digital interactions are inevitable – deal with it. I find it amusing that those that are strongest in vocalizing the risks in online privacy are often those that in reality have the most to gain. For example, while check (or cheque) fraud is less frequent today, the fact is that the check in itself is an outmoded payment mechanism. It is not an efficient way to pay in almost any measure that makes sense today. Checks are cumbersome to carry, error prone, easily corrupted, costly and are increasingly difficult to handle, especially if you are trying to cash a check issued cross-border for example. I’ve heard bankers argue till they’re blue in the face that checks are here to stay, and yet in the same breath they admit that they don’t know how they are going to continue to afford to process checks and admit data increasingly shows that in developed markets checks are in terminal decline. So why aren’t banks rushing to embrace person-to-person payment capabilities, improving interbank connectivity, and trying to integrate better, simpler security mechanisms into electronic interactions? The only thing I can figure is that there is so much organizational inertia around traditional mechanisms like checks and TT’s that is often just seen as too hard to change. The fact is today that no government, no bank, no threat on the planet, could viably stop the adoption of social media, mobile phones, payment technologies like P2P and other such innovations. It is simply a question of how soon – not if. How digital will be far safer Commercial interactions in the digital realm are instantaneous, completely auditable, measurable and can occur anytime, anywhere without the requirement of any specific physical instrument, except a browser or mobile phone. The fact that I can pay you in real-time, without any special process or instrument is ultimately the big draw-card. So how do we make it safe. Embedding payments into the phone is the first step. The combination of the phone SIM, the ownership of the physical platform (handset) and the payment process will be safer than today’s credit card process. However, the simple incorporation of biometrics, the most promising being fingerprint, voice or facial recognition, will make such transactions magnitudes safer than current physical payment processes, including cash. The likelihood is that Apple, Google or the handset manufacturers will likely be the ones to lead with these technologies, rather than banks working to incorporate such into the platforms. But the patents are already out there, we’re just waiting for the commercialization. Biometrics are the ultimate solution to digital privacy What about privacy? The reality is, I don’t know of one individual who has stopped using Facebook, Twitter, email or their mobile phone as a result of privacy concerns. That doesn’t mean as individuals we should be complacent. The fact is, that we’ll probably end up with two distinct personas when it comes to the digital space. Our public persona , where we accept a compromised privacy level in respect to our personal details (email, profile, date of birth, etc), and A secure persona , which we will protect fiercely because of the financial implications or risk. The biggest risk to our secure persona today is identity theft. Recent twitter hacks, facebook scams, hotmail account takeovers and other examples occur because it is still relatively easy to get someone’s credentials through an App, phishing site, or other such methods. Again, the answer here is that our secure persona needs to be linked to biometrics and not weak mechanisms around an ID and password. I don’t see anyone working on this as yet, but it is the obvious answer and the core technology is pretty much there. We just need one of the big Social Media networks like FB or say Apple with their iPhone/iPad to embed it and it will become ubiquitous fast. But one thing that won’t happen is a mass exodus away from digital innovations through privacy concerns.

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Ron Ashkenas: How to Give Time Back to Your Team

July 28, 2010

Cross-posted from Harvard Business Online Have you ever wondered whether you’re really making the best use of your time? Do you ever feel that too much of your day is spent on low-value activities that perhaps need to get done, but certainly don’t require your level of experience or training? At Pfizer , thousands of managers and professionals not only ask these questions every day but take action to off-load the lower-value tasks, so that they can focus on the work that will make the greatest difference. How they do this may provide a lesson for any organization that wants to better leverage its most valuable people. Let’s start by understanding the problem: Every organization has noncore tasks that need to get done, but without enough steady volume in any one location to warrant a full-time staff to do them. They therefore end up getting distributed among many people. Traditional administrative support work such as scheduling meetings, sending sales letters, and preparing meeting notes falls into this category; semi-professional tasks such as developing presentation slides, analyzing and reporting survey data, and doing literature reviews also might be included. The challenge with these “necessary evils” is that they cause managers and professionals to use their time in fragmented ways with many interruptions, which complicates their day-to-day work. And on an organizational level, the fragmentation means that most of these tasks are not done efficiently. Over the last decade, as costs have been cut and technology has driven managers and professionals to do much of their own administrative work, this problem has been amplified. In fact, in most organizations where personal secretaries or assistants are a thing of the past, managers and professionals end up juggling dozens of tasks — many of which could be done (or used to be done) by others. Pfizer’s solution is to use communications technology and global resources to aggregate low-volume administrative and semi-professional tasks. Jordan Cohen, who pioneered this approach, calls it ” pfizerWorks .” His notion is to take things that a lot of people do a little bit of and use technology to enable a few people (who happen to be part of an outsourced company) to do them on a full-time basis. Cohen, who has made pfizerWorks an internal “business,” offers five services to more than 10,000 Pfizer managers (and the number is growing): secondary research, document creation (slides, flip chart typing, digital images), spreadsheet “jockey work” (entering, parsing, and setting up data), meeting support (scheduling appointments, reserving rooms), and project support (repeatable tasks). For each of these services, Cohen and his team make sure that the work is sufficiently structured and repeatable to hand off to a person in a low-cost location. All a Pfizer manager needs to do is click on the pfizerWorks desktop icon to send work directly to a support team in India or elsewhere, or talk with one of the outsourced team members if the work requires explanation. For example, a Pfizer new-business director outsourced a research project on the blood-substitute market that would have taken her months to complete. The real estate division used pfizerWorks support to update and maintain its detailed records of office usage around the world, requiring hundreds of phone calls and data entry tasks. Even the office of the Chairman and CEO uses pfizerWorks for streamlining its work. Cohen originally called his business the “Office of the Future.” However, with thousands of people using the service, pfizerWorks has become the present — and continues to grow and evolve, saving Pfizer considerable money and giving time back to professional and managerial colleagues. If you’d like to learn more, you can read a case study about pfizerWorks on Gary Hamel’s open innovation project, Getting Rid of the Busy Work So You Can Get to Work . At the least, it’s certainly worth considering whether this approach could work for your organization.

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Oracle’s Larry Ellison Highest Paid Executive Of The Decade

July 26, 2010

Larry Ellison, founder and chief executive of software maker Oracle Corp., topped the list of best-paid executives of public companies during the past decade, receiving $1.84 billion in compensation, according to a Wall Street Journal analysis of CEO pay. Coming in No. 2 on the compensation list was Barry Diller, who received roughly $1.14 billion from IAC/Interactive and Expedia Inc., the online travel site IAC spun off in 2005, where he remains chairman.

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Wallace Turbeville: The Stealthy Deregulation of Energy

July 19, 2010

A colleague with an encyclopedic knowledge of the economy told me recently that he did not have a good feel for energy deregulation. My friend thought its obscurity may have been planned by the industry. From my perspective, deregulation happens because the energy sector is treated as multiple sub-units by state and federal law: oil, coal, gas and electricity; fuel extraction and transportation; power generation, transmission and distribution; energy derivatives trading. For example, it’s impossible to find government data on the size of the energy sector in relation to GDP. The regulatory framework, dismantled in the last two decades, viewed energy as a many separate businesses. Deregulation was not a single act, but several, taken a different times and affecting different agencies. The industry, however, sees itself as integrated. At the strategically important hub of the industry are the large banks and oil companies. They exploit the relationships between the types of fuels and energy as well as the phases of the process, from fuel extraction to retail consumption. It is time that policymakers thought the same way. The various legislative and regulatory steps in deregulation need to be catalogued and tied together to understand the industry’s perspective. In a follow-up post, I will examine a chain of disastrous consequences that grew out of deregulation, a window on our future if deregulation is not reined in. The stakes are large. Viewed as a whole, energy is enormous and affects almost every component of the economy. An industry so large and fundamental can do much damage if allowed to run rampant. The opponents to regulation are the most powerful and politically influential corporations in the world. Remedies for deregulation must be muscular, and the politics must be aggressive and direct. It is simply not possible to meaningfully reform energy by seeking compromise and consensus. Oil and Coal Deregulation These fuels, developed more than a century ago, have been regulated primarily through safety and environmental rules at the point of extraction. Commercial activity is relatively unconstrained. In fact, the government encourages exploitation of the resources through tax incentives, a form of “anti-regulation.” Deregulation has been accomplished through subversion of the bureaucracies. Because of the British Petroleum oil spill in the Gulf and the Upper Big Branch Mine explosion , we are painfully aware of industry control of the Minerals Management Service and the flaunting of violations by Massey Energy and others. Given current events, further discussion is not required. Natural Gas Deregulation Commencing in 1938, all pricing in the natural gas business chain was regulated by the state and federal governments. The Federal Energy Regulatory Commission (the FERC) was given jurisdiction over pipeline companies. Federal law required that the producers sell to the pipeline companies who, in turn, sold to distributers. Prices at the wellhead and on the pipelines were regulated by the federal government. Prices paid by customers to distribution companies were controlled by state utilities commissions. The goal was to avoid exploitation of market power in the concentrated industry. In 1985, Congress amended the law to allow pipelines to transport and store gas on behalf of producers. This allowed producers to sell directly to distributors, transactions outside FERC jurisdiction. Direct sales in the wholesale market were deregulated. FERC Order 636 issued in 1994 mandated open access to pipelines for producers, ending price regulation of the wholesale market completely. Electricity Deregulation The power industry originated as a collection of local enterprises. Power was generated, transported and sold within state-franchised regions. This made sense because power plants could be built near the customers to minimize transmission. In contrast, fuels were extracted at places where they could be found and transported over long distances. Consumer prices (except for prices charged by non-profit state entities and rural co-ops) were regulated state utilities commissions. Private utilities were allowed to price power sufficiently high to recover fuel costs, operating expenses and a fair return on invested capital, all subject to review and approval by the commissions. As demand grew, utilities established interconnections between the franchised territories to serve customers more flexibly. The interconnected transmission evolved into the grid, owned separately by the utilities but operated under agreements governing cooperation. The FERC was given regulatory authority over the system to assure reliability. The Energy Policy Act of 1992 mandated that the grid be opened up to allow access to all qualified marketers of power. The utilities resisted the mandate by imposing restrictions that stifled access. The FERC issued a series of Open Access Orders in 1996 which brought an end to resistance. A more subtle form of deregulation which arose from open access was “disaggregation.” Utilities could sell generating assets to unrelated parties or unregulated subsidiaries of utility holding companies. The new owners now had access to the grid. Returns on the invested capital would no longer be regulated by the state. Investment banks relentlessly marketed the idea to utilities and made enormous fees restructuring and recapitalizing the utilities and the independent generation companies, now known as “independent power producers” or “IPP’s.” On a worldwide basis, the most successful and aggressive IPP was a rather boring gas pipeline company which jumped into the business under a suitably modern name – Enron. Trading Deregulation Enron, the banks and big oil perceived an enormous new opportunity. Deregulation meant that there were new buyers and sellers of fuel and wholesale electric power. The new buyers and sellers no longer relied on the certainty of regulated prices. They now were exposed to layers of price risk and became customers for financial hedges. A new derivatives marketplace was born. After a period of moderate success, it became clear that more deregulation was needed for a completely unfettered market. The Commodities Futures Modernization Act of 2000 (CMFA) contained provisions known as the ” Enron Loophole ” in honor of that company’s immense effort to secure its passage by a skeptical congress. Over-the-counter energy derivatives trading and electronic trading platforms for energy were both exempted from the Commodities Exchange Act regulations. Initiatives to exploit the new unregulated market sprouted like weeds during the debate on the CFMA. Enron Online was established in late 1999. Using internet-based screens, traders could transact with Enron without using (and paying) brokers. Enron made markets in all energy products (meaning it would respond to a bid at some price, even if no other trader would transact). If a trader used Enron Online, he or she was certain of getting a transaction done, even at obscure delivery points with uncertain prices. Enron Online quickly captured a huge market share and one year later its unregulated status was clarified by the CFMA. Enron profited from the fees for use of Enron Online; but the market power resulting from dominance of multiple energy price points was far more valuable. The major banks and oil companies founded the Intercontinental Exchange , an electronic energy trading environment, in mid-2000. Using ICE, the sponsors and other traders could meet and transact physical contracts and derivatives. The brokers were cut out of more business. Like Enron Online, ICE was exempted from regulation under the CFMA. The sponsors could replicate the Enron strategy of exercising market power by becoming market makers for energy price points. The sponsors pumped business through ICE and eventually sold off their shares for a profit considered at the time to be outrageous. The two banks in the forefront of energy trading were Goldman Sachs and Morgan Stanley. In those days, before energy was completely “derivatized,” it was thought that traders needed access to the physical energy product to mitigate risks in these volatile and relatively thinly traded markets. In late 2001, Goldman partnered with Baltimore Gas and Electric to own an unregulated IPP. Goldman supplied the traders and BG&E supplied the physical product. The new energy trading firm called Constellation became wildly successful. Goldman dissolved the relationship in 2003, after becoming comfortable with naked energy derivatives. So by the end of 2001, the second phase of deregulation of energy was completed with the emergence of a huge new and unregulated trading market for energy derivatives controlled by Enron, the banks and big oil. Alas, Enron did not enjoy the spoils of its victories for long. It soon exploded like a supernova and filed for bankruptcy. Enron was a victim of its own aggressive free market philosophy carried to the extreme of self-dealing and fraud by its officers and employees.

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John R. Talbott: The Real Reason Geithner Is Afraid of Elizabeth Warren

July 18, 2010

As reported on HuffPost last week, Treasury Secretary Timothy Geithner has expressed opposition to the possible nomination of Elizabeth Warren to head the Consumer Financial Protection Bureau, according to a source with knowledge of Geithner’s views. One can assume that Geithner, being very close to the nation’s biggest banks, is concerned that Warren, if chosen, will exercise her new policing and enforcement powers to restrict those abusive practices at our commercial banks that have been harmful to consumers and depositors. Certainly, Warren is not the commercial banking industry’s first pick to serve in this new role. And unlike other legislation in which an industry’s lobbying effort would naturally slow or cease once the legislation is passed, the new financial reform bill is continuing to attract enormous lobbying action from the banks. The reason is simple. The bill has been written to put a great deal of power as to how strongly it is implemented in the hands of its regulators, some of which remain to be chosen. The bank lobby will work incredibly hard to see that Warren, the person most responsible for initiating and fighting for the idea of a consumer financial protection group, is denied the opportunity to head it. But this is not the only reason that Geithner is opposed to Warren’s nomination. I believe Geithner sees the appointment of Elizabeth Warren as a threat to the very scheme he has utilized to date to hide bank losses, thus keeping the banks solvent and out of bankruptcy court and their existing management teams employed and well-paid. To see how this scheme works during the current crisis we must go back and examine previous crises and recessions in order to understand their cause. As Kenneth Rogoff explains in his new book, This Time is Different , most crises are preceded by a boom or bubble period in which asset classes, such as homes in this case, reached unsustainable pricing levels. The main driver of most of these asset bubbles is loose bank lending in which banks offer money to asset buyers on very liberal terms, thus guaranteeing that asset prices will inflate abnormally. Eventually, all bubbles burst, and in the worst cases we are led into financial crises. The banks make things even more difficult because as prices fall the banks end up with substantial increases in problem loans. To deal with this increase in problem loans, the banks typically pull back on all lending, not just lending in the affected sector. The banks, now primarily concerned with their own survival if they wrote off the problem loans, literally stop almost all new lending, thus driving the economy into a deep recession. It is difficult to sustain economic activity when there is no credit being supplied by the banking system. The banks, instead of lending to businesses and consumers, shift their investments to very safe instruments like US Treasury securities. The result is a risk-free cash flow that over time eventually repairs the banks’ balance sheets by increasing their profitability and thus restoring their book equity. Typically, during crises, the Federal Reserve also lowers interest rates and the cost of bank borrowing so as to make this risk-free profit spread to banks even greater. In the current financial crisis, the Federal Reserve has lowered interest rates to almost zero percent per annum thus assuring that the banks can profit enormously by doing almost nothing, not lending and sitting on risk free Treasury investments. While good for the banks, one can see how damaging this lack of credit extension can be to an economy trying to recover from an economic crisis. What is most damaging about this approach to an economy attempting to recover from a recession is that it ensures that the policy of tight money from the banks will continue for some time. Time is needed for the banks to earn their way out of their loan losses and insolvency problems if they decide not to quickly write off the bad loans. In Japan, after their banking crisis of 1994, it took more than a decade for the banks to repair their balance sheets and resume normal lending thus retarding economic growth for decades. This is exactly the plan that Geithner and Larry Summers have proposed for the current crisis. If you remember, Hank Paulson, the Treasury Secretary at the time, had announced that the $700 billion TARP funds would be used to buy toxic assets like bad mortgage loans from the commercial banks. But this never happened and now the amount of bad bank loans has increased in the trillions. Immediately after receiving authorization of the funding for TARP from Congress, Paulson reversed direction and decided to make direct equity investments in the banks rather than using the TARP funds to acquire their bad loans. So where are the trillions of dollars of bad loans that the banks had on their books? They are still there. The Federal Reserve took possession temporarily of some of them as collateral for lending to the banks in an attempt to clean up the banks for their supposed” stress tests”. But as of now, the trillions of dollars of underwater mortgages, CDO’s and worthless credit default swaps are still on the banks books. Geithner is going to the familiar “bank in crisis” playbook and hoping that the banks can earn their way out of their solvency problems over time so the banks are continuing to slowly write off their problem loans but at a rate that will take years, if not decades, to clean up the problem. And this is where defeat of the nomination of Elizabeth Warren becomes critical for Geithner. For Geithner’s strategy to work, the banks have to find increasing sources of profitability in their business segments to balance out their annual loan loss recognition from their existing bad loans in an environment in which they continue to recognize new losses in prime residential mortgages, commercial real estate lending, sovereign debt investments, bridge loans to private equity groups, leverage buyout lending and credit card defaults. The banks have made no secret as to where they will find this increase in cash flow. They intend to soak their small retail customers, their consumer and small business borrowers, their credit card holders and their small depositors with increased costs and fees and are continuing many of the bad mortgage practices that led to the crisis (ARM’s, option pay deals, zero down payments, second mortgages, teaser rates, etc). American and Banking Market News reports this week that the rule changes in the financial reform bill may lead banks to start implementing fees that had essentially disappeared from the industry early in the new millennium, such as fees for not meeting minimum balance requirements on a checking account, or reinstituting fees for certain online banking transactions that are currently free or charging to receive a paper statement or to talk to a live teller as Bank of America’s CEO has recently proposed. It is exactly these types of unwarranted fees on small consumers and poorly designed products that Elizabeth Warren will fight against as head of the new consumer finance protection group. And it is why Geithner sees her as so threatening. Unless the banks are allowed to raise fees and charges on their smaller consumer customers, Geithner’s and Summers’ scheme for dealing with the banking crisis by hiding problem loans permanently on the banks’ balance sheets will be exposed for what it is, an attempt at preserving the jobs of current bank executives at the cost of dragging out this recovery needlessly for years in the future. For the investment banks without small consumers and depositors to soak, Geithner and Summers have offered an environment with fewer competitors, more dominant market shares for the surviving firms and near monopoly pricing of their investment banking and derivative products to corporate clients and institutional investors to ensure continued and increasing profitability and growth. Warren’s appointment wouldn’t just be a setback, it would devastate Geithner’s entire plan on how to deal with trillions of bad assets the banks still won’t recognize as losers. That is why I think she is going to face enormous resistance, even inside of the administration. The next one to oppose Warren after Geithner will be Larry Summers for this very reason. Then they will see if they can get Bernanke and finally Obama on board. The pitch to Obama and Bernanke will not be personal, it will be the same phony argument that Paulson and Bernanke used to justify TARP to congress, they will say that if Warren is appointed the entire world of banking and finance as we know it will come to an end. I am reminded of when Bernie Sanders offered an amendment to audit the Fed to the financial reform bill earlier this year. While it was just one of many amendments being considered, the administration came out and said it was not against any of the amendments being discussed, with one exception, they would fight the “audit the Fed” idea to the death (me thinks the lady doth protest too much). Why? The same reason, a complete audit of the Fed would show that we have still not dealt with the bad loans on the banks’ books. As to the other two potential nominees on Obama’s short list for the position, Michael S.Barr is Geithner’s boy currently working for him as an Assistant Secretary at Treasury. More importantly, he is Bob Rubin’s boy, having served as Rubin’s assistant in the Clinton administration. If you are Rubins’ boy, you are the bank lobby’s boy as this position of Rubin’s boy was previously held by Summers and then Geithner. Eugene Kimmelman seems like a nice enough person who has no background in finance. If the banking lobby can’t get their guy in, the next best thing is to get a completely clueless person in who is too afraid to act boldly given he couldn’t tell a CDO from a CEO. He has been the top lobbyist for the Consumers Union, so he is pro-lobbying and as a positive comment, really understands how toasters and garage door openers work. Elizabeth Warren won’t just protect consumers, her Oklahoma bred sense of honesty, fairness and decency just might reinvigorate and redirect a government and a banking industry that for too long has seen the average American taxpayer and the typical small consumer as the enemy to be taken advantage of at every turn. If you want to help make sure Elizabeth Warren is appointed to head the new consumer finance protection agency, please take a minute and sign this online petition that will be presented to the President and then use the accompanying email opportunity to invite your friends to do the same. John R. Talbott is the bestselling author of eight books on economics and politics that have accurately detailed and predicted the causes and devastating effects of this entire financial crisis including, in 2003, “The Coming Crash in the Housing Market”, in January 2006, “Sell Now! The End of the Housing Bubble” and in 2008, “Contagion: The Financial Epidemic that is Sweeping the Global Economy”.

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Simon Sinek: I Hate You: A Tale About Advertising

July 16, 2010

What do you do if nearly every consumer hates nearly every product you produce? This is exactly what has happened with advertising today. Think about the lengths people go to to avoid watching ads on TV. As soon as they come on, we lunge for the remote to change the channel. We buy expensive DVRs that advertise the ability to skip ads AS A BENEFIT. And we willingly pay a premium for some websites or iPhone apps for which the only additional value is that the paid version is free of advertising. How embarrassing is that? That people are paying NOT to consume your product. The irony is, the advertising industry knows everyone hates what they produce. This is why they keep looking for new ways to force people to stay tuned. There are now ads at the beginning of online news clips or other online video content that are impossible to skip. It’s infuriating. There are ads on BlueRay DVDs now that we can’t fast-forward or skip to the main menu until we’ve endured the pitch. But here’s a more interesting question – how did it come to pass that modern day advertising so painful? The reason is simple, and it has nothing to do with the rise of the internet and other technologies. The reason we hate advertising is because the ad industry has no idea who its customer is; it is we – the general public who are the final consumer of their product. Ironic that an industry devoted to telling others who to focus on doesn’t know who to focus on. Probably not so ironically, it’s the same issue that stymies the music industry, the publishing industry and every other industry that seems to be struggling “to define itself” in this internet generation. They are all looking for an internet strategy when its their customer they are ignoring. Steve Jobs recently shared his thoughts about how the entire music industry failed to innovate something like iTunes. His answer was as profound as it was simple (fancy that). The music industry, he expounds, thought their customer was Tower Records or Virgin MegaStore…but it never was. Those were their distribution channels. The actual customer is the person who consumes the music. And it is the end user, not the intermediaries, whom Apple focuses on in all they do. The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy…but infuriate the rest of us. So much so, that the only innovations in the industry are the new ways they find to force us to watch what we are actively trying to avoid watching. Like the music industry, the corporate marketers are the distribution channel. They pay for the production and the media to distribute the creative product. But it is the buying customer who consumes the media. Like any other industry on the planet that has a problem with selling their product (and in the case of advertising, selling doesn’t mean pay for – it means pay attention to), the first thing they do is improve the quality of their product. In this case, that means making something people like, something people will watch without being forced. Leave America and you’ll find that the consumers in many other countries enjoy watching advertising. Not because the products are better, but because the ads are produced to be entertaining. Sometimes they are funny. Sometimes they are dramatic. Sometimes they are just beautiful. But they are, on balance, produced to be more appealing for the people watching them. Here’s what I propose: the ad industry should work to improve the quality of their product to a point where people want to watch it. American companies do this once a year on the Super Bowl – the only time of the year Americans enjoy watching advertising. Why is that quality of entertainment not being produced the other 354 days? Simple – because what gets measured gets done. And the Super Bowl is the only day of the year that the quality of ads is measured based on its entertainment value. The quality of advertising should always be measured based on how entertaining or engaging it is. They should stop measuring how many people are forced to watch (reach and frequency) and start measuring how many people choose to watch. Count how many people skip an ad versus how many opt to keep watching it. The more people that watch means you have produced better, more compelling advertising. Producing a product for the consumers who are the ones actually consuming the product makes more business sense, too. Clients would be able to spend less on media because the work would be more memorable. Plus, if people CHOOSE to watch the ads then they are more likely like the brands, products and companies featured in those ads. In other words, if advertising was made for consumers and not clients the ultimate benefactor would actually be the client…and isn’t that supposed to be the job of good advertising?

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Google Q2 2010 Earnings Up 24 Percent–But Short Of Target

July 15, 2010

SAN FRANCISCO — Google Inc.’s second-quarter earnings missed analysts’ target as higher expenses and the fallout from the European debt crisis dragged down the Internet search leader. The letdown announced Thursday stemmed from Google’s expanding payroll and a run-up in the U.S. dollar that has been driven by fears that the euro will crumble if governments in Greece, Spain, Portugal and Italy default on their perilously high debts. The worries hurt Google because about one-third of the company’s revenue comes from Europe, and customer payments made with the euro translated into fewer dollars than a year ago. Even so, the currency squeeze wasn’t as severe as some analysts anticipated. Meanwhile, Google is spending more to maintain its commanding lead in Internet search while it also tries to diversify by developing products in other promising niches such as online video and mobile devices. To help achieve its goals, the company added nearly 1,200 employees in the second quarter to end June with more than 21,800 workers. Despite the rising expenses, Google’s net income rose at a fast clip as second-quarter revenue came in slightly above analysts’ forecasts. But the earnings growth wasn’t quite as robust as analysts had hoped, a factor that seemed to amplify investor concerns already weighing on Google’s stock price. Google shares fell $19.56, or nearly 4 percent, in extended trading Thursday after the release of results. Earlier, the company finished the regular session at $494.02, up $2.68. Although Google remains the Internet’s most profitable company, investors have been fretting about signs of decelerating growth amid stiffer competition from Apple Inc., Facebook and Microsoft Corp. On top of those challenges, a showdown over online censorship in China that has muddied Google’s future prospects in the world’s most populous country. Thursday’s report offered some encouraging news, though. In a positive sign for the overall economy, marketers were willing to pay more for the online ads that generate virtually all of Google’s income, and people are clicking on the commercial messages more frequently. Those trends provide another indication that more companies and shoppers are feeling a little better as they recover from the worst economic downturn in more than 70 years. “We are really pleased with the way we are performing in this economy,” Patrick Pichette, Google’s chief financial officer, said during a Thursday conference call with analysts. “That’s why we feel confident about the future.” Google, which is based in Mountain View, earned $1.84 billion, or $5.71 per share, in the April-June period, up 24 percent from $1.48 billion, or $4.66 per share, a year ago. If not for expenses covering employee stock compensation, Google said it would have made $6.45 per share. That figure was below the average estimate of $6.52 per share among analysts polled by Thomson Reuters. Revenue climbed 24 percent to $6.82 billion, from $5.52 billion a year earlier. After subtracting commissions paid to its ad partners, Google’s revenue stood at $5.09 billion – about $10 million above analyst projections. In another key figure watched closely by investors, the number of revenue-generating clicks on Google’s ads in the second quarter increased 15 percent from the same time last year. The gain is in the same range as the increases in the past year. The average price per ad click in the second quarter edged up 4 percent from last year, but it’s slower than the growth seen during the previous two quarters. After clamping down on its costs most of last year, Google has been spending more freely because management believes the U.S. economy is steadily rebounding, with electronic commerce and the rest of the technology sector leading the charge. Google has brought in nearly 2,000 employees during the first half of this year, through both recruitment and a flurry of mostly small acquisitions. The company’s spending on data centers and other projects known as capital expenditures totaled $476 million, more than tripling from the same time last year. Pichette said the company plans to continue investing in more employees and technology as it tries to position itself to take advantage of an improving economy. To help pay for its ambitions, Google said Thursday that it will take on significant debt for the first time in its six years as a public company, even though it has $30 billion in cash. The company’s board of directors approved a plan to borrow up to $3 billion on the premise that the returns on Google’s investments will be higher than its borrowing costs.

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Danny Wong: Venture Capital’s Excitement for E-Commerce

July 14, 2010

Mark Suster of Both Sides of the Table and This Week in VC gave us an interesting update on what was new in e-commerce and venture financing. To reiterate his summary: ThredUp received a $1.4 million round of financing to further expand their online clothing exchange for a more eco-friendly environment and a more affordable way to get clothes for your continually growing kids. As your kids outgrow their clothes, since they just grow so quickly, you can send them over to ThredUp and exchange them for clothes from other families who have children who outgrew their clothes, clothes which can now fit your child. My-Wardrobe raised a $9 million Series A to provide consumers with an outlet to purchase affordable designer clothing. This business clearly has legs with how much it’s proven the concept so far. While the business model isn’t too differentiated from what normal retailers do, it seems like there are some (modest) discounts for the products sold on this site, and there is just the ease of having all those brands in the same place and online which might be enough to keep this business growing. Side note: Mark was not too impressed with the hyphen in the business’ URL, but to be honest, small businesses can’t always afford an un-hyphenated URL. My company, Blank Label , an e-commerce business focusing on custom dress shirts , has a hyphen in the URL because the squatter on blanklabel.com wants us to fork up $15,000. Should a lean start-up really pay $15,000 for a special URL when they capture 8 out of 10 of the search results for their branded term? Any research on how useful a proper URL is? What’s the worth of an un-hyphenated URL vs a hyphenated URL? We have thought about just sucking it up and buying the domain, but we can’t justify the cost right now. ModCloth just closed a Series B with $19.8 million raised. The business is an outlet for vintage and retro clothing for that indie individual that’s not quite interested in trying to look like everyone else, but wants to express their independent and unique style. There’s definitely proof that e-commerce is booming , there is no doubt about that, and clearly investors want a piece of the action and want to support it’s growth. Why is e-commerce exciting? It’s improving the customer shopping experience by making it easier for people to find a product they want, filter what they don’t want, and not have to rummage through racks and racks of clothing or shelves of product to find the one size that fits them best. People also like it because it’s a heck of a lot easier than running between Store A and Store B with fingers crossed that one of the stores might have what you’re looking for in-stock. E-commerce companies have also spent a lot of time and resources on improving the usability of their service so that visitors are having a really amazing shopping experience. It’s a lot easier for web businesses to be agile and re-vamp the visitor experience for smoother, and more fun interactions with the service, than to try to change the user experience for shoppers in physical retail stores. Brick-and-mortar is going to be outdated within the next few decades, especially if e-commerce continues to innovate the way people shop to provide more benefit in shopping online rather than going to a physical retail outlet. While there is a loss in the general experience of actually touching, feeling, trying on or testing out product before you purchase it, e-commerce businesses are figuring out ways to make their shopping experiences far more compelling, such that consumers find more benefit in shopping online.

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Ron Ashkenas: How to Succeed When Everyone Is in Charge

July 13, 2010

Cross-posted from Harvard Business Online Do you have more than one boss? Reporting to multiple managers is actually a pretty common phenomenon, even though many of us still retain the image (or perhaps the fantasy) of the traditional hierarchy with a single wise senior executive sitting at the top. The reality, however, is that most organizations today have more than one chain of command, and to be successful you need to navigate between them. There are at least three variations of what we might call “multiarchies” (multiple hierarchies), and each requires different strategies. The first type is the professional multiarchy in which different professional groups have parallel hierarchies with little or no connection at the top of the organization. Hospitals are the classic example. Physicians report up through their specialties and then loosely to a medical chief of staff; nurses are ultimately accountable to the senior vice president of nursing; non-medical specialists heed to their department heads; and everyone else is part of the “administration,” which is run by the hospital president. While the hospital president is officially the CEO in this set-up, his or her power over the other hierarchies is limited. Universities and research organizations operate in much the same way; as do many government agencies which have parallel civil service, political, and professional hierarchies. A key management strategy for succeeding in these organizations is to build temporary alignment on specific issues between groups and individuals that often have different longer-term goals (e.g. research vs. patient care vs. teaching vs. publishing vs. funding). The second type of multiarchy is the matrix , which is present to some degree in most businesses. The matrix is a crisscross of business units and functions (portrayed as verticals and horizontals). The idea is that a functional specialist such as a finance professional will directly support a business unit but simultaneously adhere to the standards, programs, and priorities of the corporate finance organization. In essence the finance person has two bosses — the business leader and the company CFO. In some cases there are even more than two bosses (for example, a country or regional leader). The good thing about a matrix is that, at least theoretically, it provides checks and balances so that local (business unit) and global (corporate) issues are weighed against one another. It also provides broader professional development and career paths for functional specialists. The challenge is that often the different sides of the matrix don’t agree and the person in the middle (with more than one boss) feels compelled to choose sides. A key management strategy for these types of issues is to constantly work on clarifying decision rights so that when conflicts arise it is clear who has the final call. The third type of multiarchy is the temporary project team . In these situations people are “loaned” from their home organization and report to a project manager for a period of time. If the arrangement is part-time, then project team members are challenged to juggle their time and priorities to meet both the project requirements and the goals of their regular job. If it’s a full-time arrangement, the challenge is to make sure that there is indeed a home to come back to when the project is completed. A key management strategy for these situations is to establish the groundrules for the assignment ahead of time — how much time will be involved, what relief from other assignments will be given, what happens when the project is completed? Asking these questions and getting agreement from both the project manager and your boss is critical for making these arrangements work. Most people in organizations today live in multiarchies of some form and have to deal with multiple bosses. Assuming that these different bosses will all get together and figure things out for how you should operate in this complex world is probably not going to happen. To do well, you’ll have to take the initiative yourself. What’s your experience with multiarchies?

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Rob Rubin: Credit Unions Must Win Young Consumers

July 12, 2010

A colleague of mine was recently at an industry conference for credit unions ( CUNA ) and was startled by all the white hair in the audience. It doesn’t surprise me because I speak (loudly) to many of these folks during the course of my day. A 2005 study by Filene Research Institute found only 6% of credit union board members were under 40 while 42% were over 60. Five years probably hasn’t changed this picture. The average age of a credit union member is 47 – nearly 10 years older than the median age of people in the US (Source: US Census). This older average age means many of their members are past their prime borrowing years. Importantly, over 27% of the US population is under 20 (Source: US Census). Just because you’re old, doesn’t mean you need to be old-fashioned. How do you think today’s kids will learn about financial products and services? On the radio? By reading the newspaper? Credit unions’ survival requires that they attract younger consumers. That’s why I’m mystified by how many credit union executives are unable to articulate an online strategy for their organization. They all have websites, but many are third-rate and do not appeal to younger consumers. Credit unions are not moving quickly enough. The financial crisis and the attention given to the greed and hubris of big banks has created a window of opportunity for smaller institutions to win some customers – especially younger consumers who aren’t heavily invested with a bank. But most credit unions are blowing it because they’re not winning this younger set. Here’s my to-do list for credit unions: Make appealing to younger consumers a primary part of your mission — even if it alienates some of your older members. Update your websites (seriously, most are horrible). Offer features that younger consumers want – for example, mobile banking, ATM fee rebates, remote deposit, expedited bill payment, online chat for customer service, online account opening. Start “socializing” online. Yes, many credit unions have Twitter accounts and Facebook pages, but most of those are used to broadcast information. Have 2-way conversations. Reach people who use the Internet to do research. People can be drawn to you from other online resources (like FindABetterBank ). Signing younger consumers up as members is essential for credit unions to survive. Therefore, failing to recognize that a coherent online strategy is mission-critical does not serve the long-term needs of your membership. That’s my 2-cents.

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10 Miami Mansions LeBron James Could Move Into Now (PHOTOS)

July 8, 2010

LeBron James is on his way to Miami — you just may have heard something about that — and he’s going to need a really, really nice place to live. (Check out HuffPost Sports’s coverage of all things LeBron here .) Courtesy of the folks at Trulia, the online real estate data company , we’ve got 10 ridiculously expensive mansions that are fit for King James. Regardless of whether or not LeBron ultimately signs a max contract , each of these pads will certainly be affordable for the NBA player with aspirations to be a “global icon” and who signed a $90 million endorsement deal with Nike when he was just 18 years old. Which isn’t to say these mansions would be affordable for the rest of the NBA. Which pricey palace should LeBron choose? Check out Trulia’s list below — and visit Trulia’s home page for more real estate info.

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Peter Crawfurd: Why Customization Could End Amazon

July 6, 2010

For many years e-tailers have been relying on the Amazon-style model of online commerce, whereby a ready-made, in-stock item is shipped to the customer upon purchase. While other methods – like groupon.com, which allows customers to get together and buy products at a lower price – have come along and become successful, few have really challenged the basic Amazon concept. Over the past two years, online shopping and consumer habits have been evolving. Many shoppers now want products they can say no one else has, and they want them at an affordable price. While online stores can offer lower prices by avoiding certain overhead fees and other expenses, traditional e-commerce sites lack the personal touch today’s customers are craving. In response to this demand, a slew of new start-up companies have rushed to carve out a niche in the expanding market for customized products. With the help of some clever web development, customers now have a never-before-seen level of creative control over the products they purchase. The Start Ups Among Amazon’s extensive clothing range are a great number of mass produced and uninspired dress shirts. ShirtsMyWay.com is one of the clothing companies which have filled the personalization void by allowing shoppers the chance to design their own custom made shirts ; including choice of collar, fabrics, buttons, buttonhole color, monograms and a host of other options. Customers can also input their measurements to ensure a great fit. This model solves two problems shoppers face when buying clothing: the fit and lack of flexibility when it comes to the design and style. ShirtsMyWay.com offers shoppers complete customization at a price well below many off-the-rack brand name dress shirts sold through online retailers. ShirtsMyWay.com has so far sold mens shirts to over 30 countries and has garnered worldwide attention from the press. Another interesting company, focused on food, is Chocomize.com . This site allows customers to design and purchase their own personal milk, white or dark chocolate bars by mixing and matching dozens of ingredients – like chocolate chips, bacon, nuts, sesame seeds, coconut flakes and cinnamon to name just a few. Chocomize.com has received attention from O! – The Oprah Magazine as well as numerous newspapers and food-oriented websites. So far, the same degree of customization has yet to make its way to Nestle’s Kit Kat or Hershey’s Almond Joy. The Giants Of course, some of the world’s largest brands have also embraced customization to branch out to a wider market. This is especially true in the world of footwear. Several years ago, Nike launched Nike ID, their own online store that allows customers to design their own sneakers in minute detail. Other giants like Puma and Adidas followed suit into the realm of customized products. Another company, Zazzle.com , managed to make it big through customization. Of all the companies and websites offering customized products, this one perhaps comes closest to Amazon in terms of the range of products it offers – everything from clothes, mugs, hats, postage stamps, stationary and calendars. Already Zazzle.com has managed to rack up more than 50 million dollars in capital and now visited by nearly 3 million unique visitors every month. When so much is happening in the online customization space, it’s surprising Amazon has not taken a more aggressive stance to this angle of e-tailing (although they have attempted to make one acquisition of a some what customization focused start up). Soon the day may come when the giant e-tailers of the world may need to stop resting on their low-priced/ready-made laurels and respond to ever growing demands for unique, one of a kind goods. If they don’t, they may be loosing out on a big part of the online retailer market and weakening their position as the main player.

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The HOTTEST Luxury Summer Homes: Zillow (PHOTOS)

June 30, 2010

Summer is already here, but it’s not too late for the wealthy to snatch up a ridiculously luxurious summer home. If you’re prone to using “summer” as a verb, you’ll want to check out these high-end rentals brought to you by the folks at the online real estate database, Zillow . Included in this list is a Laguna Beach gem, a Malibu beach side bungalow complete with a oh-so Californian “zen garden,” and a handful of Hamptons getaways that are fit for any aspiring Wall Street titan. The cost for an unforgettable summer? At least tens of thousands of dollars per month. Check out Zillow’s hottest summer rentals below — and visit Zillow for more information .

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Ron Ashkenas: Beware Self-Inflicted Complexity

June 29, 2010

Cross-posted from Harvard Business Online If you’ve read the papers lately, it sounds like “complexity” is the explanation for many of the world’s problems. A feature story in the Sunday New York Times business section, titled “It’s Complicated,” suggested that too much complexity was behind the financial crisis, the difficulty in understanding health care reform, and the oil spill in the Gulf of Mexico. The author of the article, David Segal, summed it up this way: “Complexity used to signify progress…the riddle of some advance in technology. Now complexity lurks behind the most expensive and intractable issues of our age.” Of course blaming complexity for various problems sounds good and may even feel good, but it doesn’t really accomplish anything unless we can do something about it. But in order to move into action, we first need to look at the difference between naturally occurring (and perhaps inevitable) complexity and complexity that is unnecessary and self-generated. With the former, the best we can do is to learn how to live with it; while the second type of complexity we can attack. Unfortunately, the two are often intertwined. And that’s where things really start to get complex. Let’s look at the ecological disaster in the Gulf of Mexico. Many aspects of this drama are just plain complex. Trying to stop the flow of an oil gusher 5000 feet below the surface in extremely cold water is a complex engineering challenge — as was the original exploration, drilling, and construction of the oil rig in the first place. Similarly, trying to contain the oil and limit the environmental impact is also complex, involving multiple technologies, the coordination of public agencies and private sector firms, and the mobilization of huge amounts of equipment and people. This is “inevitable complexity” — the application of advanced technologies and human ingenuity to solve new problems in uncharted and unclear waters (excuse the metaphor). What makes the Gulf situation so frustrating however is that a certain amount of unnecessary complexity may have contributed to the disaster in the first place, and since has made it harder to resolve. On the BP side it seems like operating pressures and quality assurance procedures were not properly balanced; and the accountability between BP and the operating company was unclear. From a safety perspective, the mixture of regulatory authority and industry support made it difficult to insist on compliance to disaster prevention standards. Then after the accident the confusion of responsibility between BP, the oil rig operator, and federal and local government slowed down the response and created disjointed and unclear communications. It’s possible to argue that these complexity issues are also the inevitable result of having multiple organizations trying to work together. But that would be a cop out. If the leaders of BP and government agencies had a constant and consistent focus on clarifying accountability, sharpening regulatory authority, and making it easy to do things the right way, the Gulf spill might have been prevented. This type of complexity is self-created by the way we structure and manage our organizations. And when combined with the already-existing complexity of technology and business, disasters can occur. But this isn’t just a problem for large-scale public issues. Every organization includes a mix of inevitable and preventable complexity. We have complex technologies and manufacturing procedures, multi-stream product discovery and development processes, intricate partnerships with suppliers and customers. All of these are complex. But when we amplify the complexity by adding unnecessary layers of management, confused accountability, slow and unclear decisions, garbled communications, and lack of focus, it’s our own fault. Maybe we don’t create ecological disasters, but we do create small ones in our own organizations every day. It’s easy to bash complexity. But we need to also look in the mirror and ask ourselves whether we are adding to the complexity. What’s your view?

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Brett King: Cloud Computing and SME Banking – A perfect match

June 24, 2010

I met Friday with Mike Hirst , CEO of Bendigo and Adelaide Bank , one of the top banks in Australia today. As we discussed the need for community banks to get better at servicing SME business needs moving forward, we had a really interesting brainstorming session on where to go next. Mike is an easy going guy and I think he’s created a really positive, open culture at Bendigo that will pay dividends as they take market share away from the majors in Australia. I guess it’s an obvious statement, but for small to medium size businesses, banks provide a logical partnership as an enabler for a range of bank services. Mike explained that Bendigo and Adelaide Bank has, in recent times, been providing a range of services to small businesses beyond the traditional merchant, trade finance and credit services including extended services such as cash flow and accounting analysis, SME advisory, website/minisite development , telecommunications deals as a reseller, and similar services. Recently ANZ launched The Small Business Hub , as a way of extending more services to their SME clients. American Express has gone one step further with their Open Forum platform as an attempt to engage the broader business community in actively sourcing solutions. Bendigo Bank has tried to facilitate community involvement through their PlanBig portal. As Mike Hirst and I discussed Bendigo’s wish to provide a better platform for SMEs to grow their business, it occurred to me that almost all the services we were discussing were candidates for the cloud. Here are a few that came to mind: Accounting, Cash Flow Modeling and Credit Services: Plugged into an SME’s basic accounting package (think MYOB, etc) the ability to provide some intelligent tracking of cash flow, help businesses to think about aged receivables and rightsizing a credit or overdraft facility is a very valuable tool. A plethora of these are being introduced into Internet Banking facilities this morning, but extending a basic accounting facility with cash flow analysis tools that is an extension of your banking relationship is not a stretch. Ben May, MD of OnlineFactor, recently showed me a new tool they had been playing with called Imagineering Profit which allows users to plug in their basic financial statements and get some great analysis on break-even, cash flow, and various what-if scenarios. If this could be married with basic account information, accounts and invoicing data, etc – this could give SMEs a nice tool embedded within banking to start to look at a basic overdraft facility, factoring, inventory financing and a whole range of complementary services. Easier Merchant and P2P Enablement By 31st October, 2018 the UK Payments Council has mandated that central cheque clearing will be phased out. The decline of cheque use in the UK has been widely documented. In 2000 cheques represented 25% of all non-cash transactions, but by 2008 they accounted for less than 10%, this year they will be less than 5%. This is also where the mobile device and P2P platforms come into play. While debit cards have had big success in recent times, as credit and debit cards are integrated into your mobile phone for contactless payment capability, it is obvious that the use of cheques and cash will further decline. With the introduction of Square and Verifone PayWare it is becoming increasingly simple to provide merchant type services to accept payments. But Person-2-Person is the big innovation for SMEs and businesses. In 2009, financial institutions including Bank of America (BAC), ING Direct and PNC Financial (PNC) rolled out so-called P2P technology that lets customers use the Web or a mobile phone to transfer money from their account to any other account. Within the next 3 years our phone will become the payment device of choice for paying SMEs who work in the service arena. This makes cloud services even more viable as SMEs will increasingly rely on virtual platforms to effect and receive payments. The ability to augment basic banking services to capture the need for virtual P2P and payments capability is a no-brainer. SME Community Building There are hundreds of thousands of groups currently active on LinkedIn, many dedicated to SME forums and the like. Ecademy is an social networking site based in the UK, but active globally with more than 17 million members. A survey by O2 in the UK showed that more than 600 SME businesses were joining Twitter everyday, and that 17% are already actively using Twitter to support their business. SME community building is a great way to empower businesses and is a logical extension of the already powerful network that banks have with their customer base. Banks don’t use their community of clients to encourage interactions, but as a trusted intermediary it makes absolute sense for bankers to utilize their community to encourage internal business between their SME clients. The cloud and online communities such as LinkedIn, Ecademy and others seem like the perfect partner to kick this off. SME banking services and the cloud make a great partnership Conclusions The cloud is increasingly critical for SMEs not only for facilitating business, but also for enabling closer connections with partners, integrating shared services, improving payments and cash flow and marketing their services. Banks have a huge opportunity to be not just a trusted partner for banking services, but extending their platform to help SMEs build their business. There’s one key problem with banks extending platform for SMEs. To illustrate, the current e-Invoicing and Accounts Payable Integration services banking provide today, a process designed ostensibly to reduce paperwork for an SME and improve cash-flow, is saddled with an antiquated, compliance heavy sign-up/application processes that mean the initial onboarding for such services is erroneous and time consuming. The benefits aren’t there for SMEs if the application process takes more effort than the benefits.

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Brett King: Cloud Computing and SME Banking – A perfect match

June 24, 2010

I met Friday with Mike Hirst , CEO of Bendigo and Adelaide Bank , one of the top banks in Australia today. As we discussed the need for community banks to get better at servicing SME business needs moving forward, we had a really interesting brainstorming session on where to go next. Mike is an easy going guy and I think he’s created a really positive, open culture at Bendigo that will pay dividends as they take market share away from the majors in Australia. I guess it’s an obvious statement, but for small to medium size businesses, banks provide a logical partnership as an enabler for a range of bank services. Mike explained that Bendigo and Adelaide Bank has, in recent times, been providing a range of services to small businesses beyond the traditional merchant, trade finance and credit services including extended services such as cash flow and accounting analysis, SME advisory, website/minisite development , telecommunications deals as a reseller, and similar services. Recently ANZ launched The Small Business Hub , as a way of extending more services to their SME clients. American Express has gone one step further with their Open Forum platform as an attempt to engage the broader business community in actively sourcing solutions. Bendigo Bank has tried to facilitate community involvement through their PlanBig portal. As Mike Hirst and I discussed Bendigo’s wish to provide a better platform for SMEs to grow their business, it occurred to me that almost all the services we were discussing were candidates for the cloud. Here are a few that came to mind: Accounting, Cash Flow Modeling and Credit Services: Plugged into an SME’s basic accounting package (think MYOB, etc) the ability to provide some intelligent tracking of cash flow, help businesses to think about aged receivables and rightsizing a credit or overdraft facility is a very valuable tool. A plethora of these are being introduced into Internet Banking facilities this morning, but extending a basic accounting facility with cash flow analysis tools that is an extension of your banking relationship is not a stretch. Ben May, MD of OnlineFactor, recently showed me a new tool they had been playing with called Imagineering Profit which allows users to plug in their basic financial statements and get some great analysis on break-even, cash flow, and various what-if scenarios. If this could be married with basic account information, accounts and invoicing data, etc – this could give SMEs a nice tool embedded within banking to start to look at a basic overdraft facility, factoring, inventory financing and a whole range of complementary services. Easier Merchant and P2P Enablement By 31st October, 2018 the UK Payments Council has mandated that central cheque clearing will be phased out. The decline of cheque use in the UK has been widely documented. In 2000 cheques represented 25% of all non-cash transactions, but by 2008 they accounted for less than 10%, this year they will be less than 5%. This is also where the mobile device and P2P platforms come into play. While debit cards have had big success in recent times, as credit and debit cards are integrated into your mobile phone for contactless payment capability, it is obvious that the use of cheques and cash will further decline. With the introduction of Square and Verifone PayWare it is becoming increasingly simple to provide merchant type services to accept payments. But Person-2-Person is the big innovation for SMEs and businesses. In 2009, financial institutions including Bank of America (BAC), ING Direct and PNC Financial (PNC) rolled out so-called P2P technology that lets customers use the Web or a mobile phone to transfer money from their account to any other account. Within the next 3 years our phone will become the payment device of choice for paying SMEs who work in the service arena. This makes cloud services even more viable as SMEs will increasingly rely on virtual platforms to effect and receive payments. The ability to augment basic banking services to capture the need for virtual P2P and payments capability is a no-brainer. SME Community Building There are hundreds of thousands of groups currently active on LinkedIn, many dedicated to SME forums and the like. Ecademy is an social networking site based in the UK, but active globally with more than 17 million members. A survey by O2 in the UK showed that more than 600 SME businesses were joining Twitter everyday, and that 17% are already actively using Twitter to support their business. SME community building is a great way to empower businesses and is a logical extension of the already powerful network that banks have with their customer base. Banks don’t use their community of clients to encourage interactions, but as a trusted intermediary it makes absolute sense for bankers to utilize their community to encourage internal business between their SME clients. The cloud and online communities such as LinkedIn, Ecademy and others seem like the perfect partner to kick this off. SME banking services and the cloud make a great partnership Conclusions The cloud is increasingly critical for SMEs not only for facilitating business, but also for enabling closer connections with partners, integrating shared services, improving payments and cash flow and marketing their services. Banks have a huge opportunity to be not just a trusted partner for banking services, but extending their platform to help SMEs build their business. There’s one key problem with banks extending platform for SMEs. To illustrate, the current e-Invoicing and Accounts Payable Integration services banking provide today, a process designed ostensibly to reduce paperwork for an SME and improve cash-flow, is saddled with an antiquated, compliance heavy sign-up/application processes that mean the initial onboarding for such services is erroneous and time consuming. The benefits aren’t there for SMEs if the application process takes more effort than the benefits.

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Health Insurance Premiums Jump 20 Percent In Individual Market: Survey

June 21, 2010

INDIANAPOLIS — People who buy their own health insurance have been hit lately with premium hikes that far exceed increases in premiums for employer-sponsored coverage, according to a new survey from the Kaiser Family Foundation. The nonprofit foundation, which is separate from health insurer Kaiser Permanente, said recent premium hikes requested by insurers for individual coverage averaged 20 percent. Some customers were able to switch plans and pay less, so people paying on their own actually wound up paying 13 percent more on average. That tops last year’s average 5 percent annual increase for employer-sponsored family coverage and almost unchanged premiums for employer-sponsored single coverage, though foundation Vice President Gary Claxton said the comparisons come with qualifications. The individual insurance survey asked respondents for their most recent premium increases, and those can happen more or less frequently than the annual increases mostly seen in the group market, he noted. In the online poll, Kaiser queried 1,038 randomly selected people who pay for their own coverage. Individual health insurance premiums generally rise faster than group coverage rates. They can be affected by variables like a person’s age. They also can be affected by rising medical and drug costs and are more vulnerable when a bad economy makes healthy people drop coverage. That can leave an insurer with a higher concentration of sick people who keep coverage because they need it more and thus generate more claims. The market also appears to be cyclical, with a big increase following a couple years of smaller ones, said Robert Laszewski, a health care consultant and former insurance executive who wasn’t involved with the Kaiser study. But even with a sizable average increase, individual premiums still span a wide range from no increases to huge hikes. “There is no real consistency,” Laszewski said. Guy Gooding of Sobieski, Wis., who is 59, said premiums for his and his wife’s health coverage have risen 73 percent from 2007. They now pay about $646 per month, compared with $374 in 2007. He said he has kept up with the increases because he doesn’t want to sacrifice the quality of his coverage. But he’d like more of an explanation from his insurer, Anthem Blue Cross and Blue Shield. “They’re very vague on why the increases have been as much as they have been,” he said. Insurers drew heavy criticism earlier this year after requesting premium increases of 20 percent or more from their individual customers in several different markets. Analysts who follow the insurance industry say reports of those increases helped re-ignite the health care reform debate. Congress then passed in March a reform bill that aims to offer health coverage to millions of uninsured people and help people buy individual coverage through exchanges that will be launched in 2014. About 14 million Americans under age 65 receive health insurance through the non-group or individual market, according to the foundation. In contrast, about 157 million U.S. residents get their coverage through an employer. Kaiser conducted the survey in March and April. The results had a margin of error of 4 percentage points. ___ Online: http://www.kff.org/kaiserpolls/8077.cfm

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Gary Shapiro: How a Government Tax Could Kill Media’s Chance to Innovate

June 8, 2010

Every now and then, Washington advances a policy idea that is so preposterous one would think that medical marijuana has seeped into the corridors of our government buildings and altered our lawmaker’s perceptions. A recent Federal Trade Commission proposal to save newspapers and local news providers by implementing a five percent tax on consumer electronics products, cell phones and Internet service is classic absurdity. Would you donate nine bucks to your local newspaper when you purchase an iPod? Or, could you spare 15 dollars the next time you buy an Xbox to give to your local broadcast news station? The FTC proposal suggests the only way to save these media dinosaurs, many of which have failed to innovate for years, is to add a tax to the consumer that would flow to these media outlets. Why are local news outlets in such dire straits? Because they let the innovation movement pass them by. Any newspaper could have gotten on board earlier and used new technologies, but they were comfortable and complacent. Most news outlets sat back and let Google, Craigslist, and other online entrepreneurs create innovations instead of innovating themselves. So now, these news businesses want to tax America’s most innovative industry in order to support its least. Put another way, they want to tax the owners and customers of the Huffington Post , the Drudge Report , iPads, Androids and other digital innovators to subsidize an industry whose 2010 business plan involves cutting down trees, slathering them with ink, and hauling them around the city on trucks. Imagine if this had occurred with other historic technology shifts. If this were the 1600s, Guttenberg would be taxed to give money to the monks. In the 1800s, Edison would be taxed to pay whale oil processors. A century ago car producers would be taxed to support horse and buggy makers. This battle between the old and the new is not recent. Innovation is by nature disruptive — it disrupts existing expectations, ways of doing things and well-established business models. As a result, disrupted industries are quick to run to government to demand that the offending new technology be legislated, regulated and taxed into submission. Thankfully, American government has no tradition of protecting old-line businesses. Innovation is what makes us the world’s leading economic power. Innovation creates jobs and drives our economy. And while innovation may disrupt incumbent industries, it empowers and improves the lives of millions of people around the globe. Every day, we exist in a competitive marketplace and must respond to changing technologies and consumer demands. Some business models succeed, others fail, and the old style news industry has no special right to immunity from creative destruction. So FTC, here’s an idea: tell traditional media to forget about handouts, adapt to the digital age, and create new business models that will delight consumers. If not, they will fail in the marketplace – and that’s not a bad thing. Demand for newspapers may be declining, but demand for journalism remains strong. If consumers reject some news delivery systems, others will move forward to fill the void. And history shows that what comes next will likely be an improvement – cheaper, more compelling, and more consumer friendly; a result that should be embraced by consumers and those who claim to represent them. Gary Shapiro is the president and CEO of the Consumer Electronics Association, which represents more than 2,000 technology companies.

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Livemocha Appoints Former Classmates.com and RealNetworks Executive as CEO

June 8, 2010

Michael Schutzler to Lead Strategic Growth and Expand Global Presence of Online Language Learning Site

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Apple Unveils Thinner IPhone With Video-Chat Features

June 7, 2010

By Connie Guglielmo June 7 (Bloomberg) — Apple Inc. Chief Executive Officer Steve Jobs introduced a thinner iPhone today with a sharper screen and video-chat features, an attempt to ward off competition from devices running Google Inc.’s Android software. The iPhone 4 will go on sale in the U.S. and four other countries on June 24, Jobs said at the company’s Worldwide Developers Conference in San Francisco. A 16-gigabyte model will cost $199 and a 32-gigabyte version will sell for $299. The iPhone has emerged as Apple’s top product, raking in 40 percent of revenue last quarter — more than the Macintosh computer or iPod. The latest device has a new camera system, capable of videoconferencing and recording high-definition video. The iPhone 4 comes to market as HTC Corp. and Motorola Inc. ready rival products based on Android, the mobile-operating system software created by Google . “The biggest deal is the video calling,” said Michael Yoshikami , chief investment strategist at YCMNET Advisors in Walnut Creek, California. He owns Apple shares. “That will drive traffic to the phone.” Jobs, 55, counts on iPhone updates to entice new customers and persuade current owners to trade up to the latest model. Cupertino, California-based Apple has upgraded the iPhone each summer since the smartphone’s debut in June 2007. It released the iPhone 3G in July 2008, which added support for third-generation wireless networks. A faster version, called the iPhone 3GS, went on sale in June 2009. Apple has sold more than 50 million iPhones in the past three years. Android Challenge Android-based smartphones threaten to top the iPhone in 2013 in market share, according to IDC. Shipments of Android devices may reach 68 million that year, making it the second most popular operating system after Nokia Oyj -owned Symbian, according to Framingham, Massachusetts-based IDC. AT&T Inc. remains the exclusive U.S. carrier for the iPhone and buyers will need to sign a two-year service contract, Jobs said. The iPhone 4 has a so-called retina display that has four times as many pixels as previous models, Jobs said. It is 24 percent thinner than the 3GS and has improved battery life with seven hours of 3G talk. The phone will come in black and white. ‘Star Trek’ “It’s the biggest leap we’ve taken since the original iPhone,” Jobs said. After growing up with TV shows like “The Jetsons” and “Star Trek,” he said he has been “dreaming about video calling, and it’s real now.” The video-calling app, named FaceTime, will only work on Wi-Fi this year, rather than phone carriers’ networks, he said. The company also updated its iMovie program, which lets users record, edit and share video on the handset. “The iPhone is taking share from non-phone devices” because it has features that users could previously only access on their computers, said Gene Munster , an analyst at Piper Jaffray Cos. in Minneapolis, who is attending the conference. “It will have enough razzle-dazzle,” said Munster, who rates Apple shares “overweight” and doesn’t own any. Jobs, in his trademark jeans and black turtleneck, was briefly unable to demonstrate some of the features because he couldn’t get a wireless connection. He asked attendees to shut off the wireless connections on their computers and mobile hot spots because of interference, saying, “I’d like you to look around and police each other.” ‘Guitar Hero’ There are now more than 225,000 tools, games and other applications available for downloading, Jobs said. That compares with about 50,000 for Android, according to Toni Sacconaghi , an analyst at Sanford C. Bernstein & Co. in New York. More than 5 billion programs have been downloaded from Apple’s App Store, Jobs said. Activision Blizzard Inc. released an iPhone application for its “Guitar Hero” game today for $2.99, and Netflix Inc. , the online movie subscription service, plans to unveil a free program for the iPhone this summer. As Jobs walked onto the stage to applause, one of the 5,200 conference attendees yelled out, “We love you, Steve!” His response drew applause too: “Thanks, I think.” Speculation about what the fourth-generation iPhone would include escalated in April after an unreleased prototype, lost by an Apple engineer at a bar in March, was disassembled and photographed by technology blog Gizmodo.com . “Believe me, you ain’t seen this,” Jobs said today. The iPhone 4 will first be released in the U.S., Japan, France, Germany and the U.K. By the end of September, it will be available in 88 countries. Cheaper Model Apple will sell a new, 8-gigabyte 3GS model for $99 this month, making it the company’s lowest-priced model. It previously sold for $199. Apple fell $5.03, or 2 percent, to $250.94 today in Nasdaq Stock Market trading . The stock has gained 19 percent this year. Today’s drop mirrored a 1.9 percent decline in the Standard & Poor’s 500 information-technology index. Apple’s new device will be powered by an updated version of the iPhone operating system. Called iOS 4, it adds more than 100 features, including multitasking — the ability to run more than one third-party program at the same time. Developers will get a near-final release of the software today, Jobs said. It will be available “soon” for users, he said. It also supports an advertising platform called iAd, designed to give developers a new way to make money from their apps. Apple has received commitments of more than $60 million in iAds for the second half from companies such as Nissan Motor Co. , General Electric Co. and Target Corp., Jobs said. “The question now is what’s next,” said Michael Obuchowski , managing director at First Empire Asset Management Inc. in Hauppauge, New York, which oversees $3.8 billion in assets including Apple shares. “Just improving it every year enables competitors to catch up to it very quickly.” To contact the reporter on this story: Connie Guglielmo in San Francisco at cguglielmo1@bloomberg.net

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Apple’s Jobs Unveils $199 IPhone 4 to Fend Off Google’s Android Challenge

June 7, 2010

By Connie Guglielmo June 7 (Bloomberg) — Apple Inc. Chief Executive Officer Steve Jobs introduced a thinner iPhone today with a sharper screen and video-chat features, an attempt to ward off competition from devices running Google Inc.’s Android software. The iPhone 4 will go on sale in the U.S. and four other countries on June 24, Jobs said at the company’s Worldwide Developers Conference in San Francisco. A 16-gigabyte model will cost $199 and a 32-gigabyte version will sell for $299. The iPhone has emerged as Apple’s top product, raking in 40 percent of revenue last quarter — more than the Macintosh computer or iPod. The latest device has a new camera system, capable of videoconferencing and recording high-definition video. The iPhone 4 comes to market as HTC Corp. and Motorola Inc. ready rival products based on Android, the mobile-operating system software created by Google . “The biggest deal is the video calling,” said Michael Yoshikami , chief investment strategist at YCMNET Advisors in Walnut Creek, California. He owns Apple shares. “That will drive traffic to the phone.” Jobs, 55, counts on iPhone updates to entice new customers and persuade current owners to trade up to the latest model. Cupertino, California-based Apple has upgraded the iPhone each summer since the smartphone’s debut in June 2007. It released the iPhone 3G in July 2008, which added support for third-generation wireless networks. A faster version, called the iPhone 3GS, went on sale in June 2009. Apple has sold more than 50 million iPhones in the past three years. Android Challenge Android-based smartphones threaten to top the iPhone in 2013 in market share, according to IDC. Shipments of Android devices may reach 68 million that year, making it the second most popular operating system after Nokia Oyj -owned Symbian, according to Framingham, Massachusetts-based IDC. AT&T Inc. remains the exclusive U.S. carrier for the iPhone and buyers will need to sign a two-year service contract, Jobs said. The iPhone 4 has a so-called retina display that has four times as many pixels as previous models, Jobs said. It is 24 percent thinner than the 3GS and has improved battery life with seven hours of 3G talk. The phone will come in black and white. ‘Star Trek’ “It’s the biggest leap we’ve taken since the original iPhone,” Jobs said. After growing up with TV shows like “The Jetsons” and “Star Trek,” he said he has been “dreaming about video calling, and it’s real now.” The video-calling app, named FaceTime, will only work on Wi-Fi this year, rather than phone carriers’ networks, he said. The company also updated its iMovie program, which lets users record, edit and share video on the handset. “The iPhone is taking share from non-phone devices” because it has features that users could previously only access on their computers, said Gene Munster , an analyst at Piper Jaffray Cos. in Minneapolis, who is attending the conference. “It will have enough razzle-dazzle,” said Munster, who rates Apple shares “overweight” and doesn’t own any. Jobs, in his trademark jeans and black turtleneck, was briefly unable to demonstrate some of the features because he couldn’t get a wireless connection. He asked attendees to shut off the wireless connections on their computers and mobile hot spots because of interference, saying, “I’d like you to look around and police each other.” ‘Guitar Hero’ There are now more than 225,000 tools, games and other applications available for downloading, Jobs said. That compares with about 50,000 for Android, according to Toni Sacconaghi , an analyst at Sanford C. Bernstein & Co. in New York. More than 5 billion programs have been downloaded from Apple’s App Store, Jobs said. Activision Blizzard Inc. released an iPhone application for its “Guitar Hero” game today for $2.99, and Netflix Inc. , the online movie subscription service, plans to unveil a free program for the iPhone this summer. As Jobs walked onto the stage to applause, one of the 5,200 conference attendees yelled out, “We love you, Steve!” His response drew applause too: “Thanks, I think.” Speculation about what the fourth-generation iPhone would include escalated in April after an unreleased prototype, lost by an Apple engineer at a bar in March, was disassembled and photographed by technology blog Gizmodo.com . “Believe me, you ain’t seen this,” Jobs said today. The iPhone 4 will first be released in the U.S., Japan, France, Germany and the U.K. By the end of September, it will be available in 88 countries. Cheaper Model Apple will sell a new, 8-gigabyte 3GS model for $99 this month, making it the company’s lowest-priced model. It previously sold for $199. Apple fell $5.03, or 2 percent, to $250.94 today in Nasdaq Stock Market trading . The stock has gained 19 percent this year. Today’s drop mirrored a 1.9 percent decline in the Standard & Poor’s 500 information-technology index. Apple’s new device will be powered by an updated version of the iPhone operating system. Called iOS 4, it adds more than 100 features, including multitasking — the ability to run more than one third-party program at the same time. Developers will get a near-final release of the software today, Jobs said. It will be available “soon” for users, he said. It also supports an advertising platform called iAd, designed to give developers a new way to make money from their apps. Apple has received commitments of more than $60 million in iAds for the second half from companies such as Nissan Motor Co. , General Electric Co. and Target Corp., Jobs said. “The question now is what’s next,” said Michael Obuchowski , managing director at First Empire Asset Management Inc. in Hauppauge, New York, which oversees $3.8 billion in assets including Apple shares. “Just improving it every year enables competitors to catch up to it very quickly.” To contact the reporter on this story: Connie Guglielmo in San Francisco at cguglielmo1@bloomberg.net

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Apple’s Jobs Unveils $199 IPhone 4 to Fend Off Android-Based Rival Models

June 7, 2010

By Connie Guglielmo June 7 (Bloomberg) — Apple Inc. ’s Steve Jobs introduced a new iPhone today with a thinner design, a sharper screen and video-chat features, giving the company fresh ammunition against rival devices running Google Inc. Android software. The iPhone 4 will go on sale in the U.S. and four other countries on June 24 and retail for $199 for the 16-gigabyte model and $299 for the 32-gigabyte version, Jobs, Apple’s chief executive officer, said at the company’s Worldwide Developers Conference in San Francisco. “It’s the biggest leap we’ve taken since the original iPhone,” Jobs said. He called the new model, which has higher resolution and a front-facing camera capable of video calling, the “most precise, beautiful thing.” The iPhone is now one of Apple’s most important products, raking in more sales than the Macintosh computer last quarter. The new model comes to market as HTC Corp. and Motorola Inc. work to deliver iPhone rivals based on Android, the mobile- operating system software created by Google . The iPhone accounts for 40 percent of Apple’s revenue. Apple has sold more than 50 million iPhones in the past three years. Jobs, 55, counts on updates to entice new customers as well as persuade current owners to trade up to the latest model. Cupertino, California-based Apple has updated the iPhone each summer since the smartphone’s debut in June 2007. It released the iPhone 3G in July 2008, which added support for third-generation wireless networks. A faster version, called the iPhone 3GS, went on sale in June 2009. AT&T Inc. remains the exclusive U.S. carrier for the iPhone and buyers will need to sign a two-year service contract, Jobs said. ‘Razzle Dazzle’ The iPhone 4 has a so-called retinal display that has four times as many pixels as previous models, Jobs said. It is 24 percent thinner than the 3GS and has improved battery life with seven hours of 3G talk. The phone will come in black and white. The device has a new camera system, capable of video calling and recording high-definition video, Jobs said. The video-calling app called FaceTime, will be enabled this year only on Wi-Fi devices, he said. Jobs said he grew up with TV shows like “The Jetsons” and “Star Trek,” “dreaming about video calling, and its real now.” The company also updated its iMovie program that lets users record, edit and share video on the handset. “The iPhone is taking share from non-phone devices” because it has features that users could previously only do on their computers, said Gene Munster , an analyst at Piper Jaffray Cos. in Minneapolis, who is attending the conference. “It will have enough razzle-dazzle,” said Munster, who rates Apple shares “overweight” and doesn’t own any. 225,000 Applications Jobs, in his trademark jeans and black turtleneck, was briefly unable to demonstrate some of the features because he couldn’t get a wireless connection. He asked attendees to turn off their computers, saying, “I’d like you to look around and police each other.” There are now more than 225,000 tools, games and other applications available for downloading, Jobs said. That compares with about 50,000 for Android, according to Toni Sacconaghi , an analyst at Sanford C. Bernstein & Co. in New York. More than 5 billion programs have been downloaded from Apple’s App Store, Jobs said. Activision Blizzard Inc. released an iPhone application for its “Guitar Hero” game today for $2.99, and Netflix Inc. , the online movie subscription service, plans to unveil a free program for the iPhone this summer. ‘Thanks, I Think’ Speculation about what the fourth-generation iPhone will include escalated in April after an unreleased prototype, lost by an Apple engineer at a bar in March, was disassembled and photographed by technology blog Gizmodo.com . As Jobs walked onto the stage to applause, one of the 5,200 conference attendees yelled out, “We love you, Steve!” His response drew applause too: “Thanks, I think.” The iPhone 4 will first be released in the U.S., Japan, France, Germany and the U.K. By the end of September, it will be available in 88 countries. Apple said it will sell a new, 8-gigabyte 3GS model for $99 this month, making it the company’s lowest-priced model. It previously sold for $199. Apple fell $5.03, or 2 percent, to $250.94 at 4 p.m. in Nasdaq Stock Market trading . It has gained 19 percent this year. Android-based smartphones threaten to top the iPhone in 2013 by number of shipments, according to IDC. Shipments of Android devices may reach 68 million that year , making it the second-most popular operating system after Nokia Oyj-owned Symbian, according to Framingham, Massachusetts-based IDC. Operating System The new device will be powered by an updated version of the iPhone operating system. Called iOS 4, it adds more than 100 features, including multitasking, or the ability to run more than one third-party program at the same time. Developers will get a near-final release of the software today, Jobs said. It will be available “soon” for users, he said. It also supports an advertising platform called iAd, designed to give developers a new way to make money from their apps. Apple has received commitments of more than $60 million in iAds for the second half from companies including Nissan Motor Co. , General Electric Co. and Target Corp., Jobs said. “The question now is what’s next,” said Michael Obuchowski , managing director at First Empire Asset Management Inc. in Hauppauge, New York, which oversees $3.8 billion in assets including Apple shares. “Just improving it every year enables competitors to catch up to it very quickly.” To contact the reporter on this story: Connie Guglielmo in San Francisco at cguglielmo1@bloomberg.net

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Tony Hsieh: I Sold Zappos To Amazon Because Of VC Pressure

June 7, 2010

Tony Hsieh built his online shoe retailer into an e-commerce powerhouse. But with credit tightening and investors eyeing the exits, Hsieh was forced to ask: Was selling Zappos really the only way to save it?

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Manisha Thakor : The Hard Times Guide to Retirement

June 6, 2010

The most common personal finance question I’m hearing from people of a surprising array of ages is this: “Is it possible for my golden years… to really be golden?” The one, two, three punch of the housing, stock, and job markets has left millions reeling. Thankfully, there is some good news. And here to deliver it is Mark Miller , author of the newly released book, The Hard Times Guide to Retirement . Mark, what prompted you to write The Hard Times Guide to Retirement ? I’ve been covering retirement and aging for more than five years. Before the economy crashed, I was struck often by the lack of planning, preparation and thought that my generation–baby boom boomers–has given to retirement. Now, the Great Recession has made the planning gap much more critical. I wrote the book hoping to give people looking ahead to the next part of their lives the first examination of retirement issues in the post-crash economy. I wanted to show how strategies for money, work and living can be interwoven and leveraged for retirement security-even in tough times. I also hope to help readers boost their retirement I.Q.s by showcasing the best thinking I’ve been able to find in my reporting on retirement and aging. What was the most surprising thing you learned in researching this book on retirement? One of my major themes is that the traditional notion of retirement–hanging it up at age 65–will be discarded, and not only for economic reasons. But I was surprised–and really amused–to learn where that notion of age 65 came from. Otto Von Bismarck, the chancellor of Germany, started the first system of social security in the 19th Century. He initially set the German retirement age at 70, and later adjusted it to 65. When FDR started the American Social Security system in the 1930s, he looked to the German program as a model. That’s where the idea of retirement at age 65 got its start, and it has stuck with us ever since. Of course, people didn’t live nearly as long then as they do now, and 65 has really become somewhat irrelevant, I think. If a reader could just take away one concept from The Hard Times Guide to Retirement , what would you want that to be? There are no magic bullets or easy solutions to the problems we face with retirement security. But there are many solid ways to achieve a satisfying, secure retirement, even in difficult times. These aren’t get-rich-quick investment gimmicks or schemes to make millions working part-time from your kitchen table. I think the best ideas focus on basic blocking and tackling–getting the most from the financial tools already at hand, and making smart decisions about work and lifestyle. Also, I want my readers to focus on the definition of retirement security. It’s not just about what happens this year or next, but finding a way to reliably generate income to support a retirement that could well last 25 years or more for you or your spouse. Boomers are going to need to start focusing on what lies ahead–and get smarter about retirement–quickly! What is your favorite free online retirement calculator? Actually, I’m not a big fan of most free retirement calculators. A recent study by actuarial experts on retirement calculators shows that many of the free online tools have serious flaws that can lead to serious miscalculations when you’re plotting your retirement. The Society of Actuaries analyzed 12 retirement calculators created by financial services firms, software companies, nonprofits, and government for consumers and financial planning pros. All but one of the six consumer calculators was free-and they had a lot of problems. For example, most of the free calculators do a poor job projecting your Social Security benefits. They also use questionable rate-of-return assumptions on investments. And they don’t handle longevity questions or inflation very well. One exception is ESPlanner , which was developed by Larry Kotlikoff, an economist at Boston University. There are free and premium versions of this tool available to consumers. Unlike many of the freebies, ESPlanner gathers more detailed data, and experts on this have indicated to me that it can give you a more reliable forecast. Outside of that, I wouldn’t use the free tools for anything beyond getting a very general idea of where you stand with your retirement planning. Making a precise plan requires one of the more sophisticated software programs that you pay for, building your own spreadsheet or hiring a financial planner. Did you find any of your own personal financial habits (or attitudes) changing as a result of writing this book? Well, speaking of financial planners . . .The biggest change for me came from writing the chapter “How to Hire a Financial Adviser.” This chapter sorts through the alphabet soup of the myriad designations you can find for different types of advisers, and also the different ways that they are compensated. I’m in my mid-fifties, and my wife and I have been diligent retirement savers over the years–but we never really had a retirement plan. Writing this chapter pushed me into action, and we hired an adviser this year to help us build a plan. My research convinced me that the best way to go in this area is to hire a fee-only planner. Unlike advisers who work on commission, fee-only advisers aren’t registered reps for any particular financial services company. Usually, they are self-employed Registered Investment Advisers or work for a firm of independent planners. You pay all the fees, but the planner has no bias toward any one product or solution. I’ve been really pleased with the process, and it’s given me much more confidence that we can meet our goals. Which was your favorite chapter to write and why? I had the most fun writing the chapter titled “Making a Difference: Encore Careers.” It examines how mid-life Americans are reinventing their careers with a social purpose in mind. The Encore Career concept comes from Civic Ventures, a not-for-profit think tank and incubator for social entrepreneurship co-founded by Marc Freedman and John Gardner in the late 1990s. Gardner, who died in 2002 at age 89, was a visionary thinker and leader on civic engagement, civil rights, and social reform. He wrote extensively on leadership and self-renewal, and he co founded Experience Corps, the national organization that promotes and enables volunteer work for older Americans. Freedman is one of the country’s leading thinkers on how Americans can redefine the second half of life with a sense of social and individual renewal. This chapter was really fun to write because I had a chance to interview and profile a number of people who have created Encore Careers for themselves–an aerospace exec who transitioned to teaching in gang-ridden Los Angles high school, an auditor who went to work for the IRS, and a college teacher who now runs a non-profit that helps refugee immigrants adjust to life in the U.S. I found their stories fascinating and inspiring. I also really enjoyed writing the chapters on doing volunteer work and lifelong learning for similar reasons–I really love telling the stories of people who are taking action and getting things done! If you could give a woman in her 30s or 40s just one piece of “retirement advice” what would you say? I’d urge younger women to confront the fact that they are greater risk of retirement insecurity than men–and take steps to fight back. Unfortunately–and outrageously–women earn less over the course of their lifetimes than men. That reduces their contributions to Social Security and retirement savings plans. Caregiving for aged parents or children often interrupts their careers. And women are less comfortable dealing with their finances than men, which makes them more conservative investors at a younger age–at a time when they should be investing aggressively. Even for middle-class or affluent women, the risks are high. Single elderly women are the largest segment of Americans living in poverty. In 2007, 20.5 percent of unmarried women age 65 and older had income below 100 percent of the federal government’s definition of poverty–far higher than rates experienced by men or married couples, according to Census Bureau data. I urge younger women to get educated about retirement security, and to build a plan at the earliest possible date. When you’re job-hunting, be sure to pay attention to retirement benefits, and crank that into your decision-making about what job to accept. It’s also important to start saving for retirement at the earliest possible date, either in a tax-deferred account like a 401(k) or a Roth IRA. I think Roths can be especially beneficial for younger investors. Finally, focus on debt management, not just investing! In particular, try to avoid building up big credit card balances, because they can eat even the best retirement plan alive. How do you plan to spend your retirement? I don’t anticipate having a traditional retirement. I hope to do a mixture of work and leisure as long as possible. I’m already in my own Encore Career, which should make that possible–after working for years at large media companies, I’m now an independent writer, and I also do some consulting work helping non-profit organizations with their online strategies and websites. When I decide that I want more down time, I expect to simply adjust that mix. My areas of interest outside of work include distance bicycling, tennis, playing guitar, traveling and doing volunteer work in the non-profit sector. To read a sample chapter of The Hard Times Guide to Retirement , CLICK HERE . To get more wisdom from Mark, follow him on Twitter at @RetireRevised

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Gulf Oil Spill: BP CEO Tony Hayward Promises Again To Pay All ‘Legitimate’ Claims

June 5, 2010

NEW ORLEANS — BP PLC has repeated its promise to pay all “legitimate” claims resulting from the oil spill in the Gulf of Mexico after a warning from President Barack Obama. CEO Tony Hayward wrote Saturday on a company Twitter account that the firm has been committed since the start of the oil spill to paying all legitimate financial claims. Hayward did not explain what prompted his online posting. But on Friday, Obama said during a trip to Louisiana that he didn’t want BP “nickel-and-diming people.” The president said the federal government would make sure that BP paid the claims. The company estimated this week that it would spend about $84 million through June to compensate for lost wages and profits caused by the oil spill.

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PayPal Founder Musk Tests Rocket NASA Wants to Haul Space Cargo

June 3, 2010

By Chris Dolmetsch June 3 (Bloomberg) — Elon Musk changed the way people shop on the Internet when he helped start the online-payment service PayPal. Tomorrow, he will try to take a step toward changing the way NASA carries supplies and people into space. Musk’s Hawthorne, California-based Space Exploration Technologies Corp. is scheduled to launch its Falcon 9 on an initial test flight from Cape Canaveral, Florida, during a four- hour window that begins at 11 a.m. The company plans to use the rocket to carry into Earth orbit its Dragon spacecraft, which is intended to take cargo to the International Space Station after the space shuttles are retired and may later ferry astronauts. “If it is successful, it is an important initial step toward the creation of a new kind of industry,” said John Logsdon , founder of the Space Policy Institute at George Washington University in Washington. SpaceX’s vessels are part of President Barack Obama ’s new strategy for the National Aeronautics and Space Administration, which calls for the agency to develop systems capable of taking humans to Mars while helping entrepreneurs build vessels to carry astronauts to the space station. NASA Administrator Charles Bolden told a Senate panel last month that he expects SpaceX to be able to fly its first manned mission in 2015. Musk said the company may be able to take astronauts to the station as early as 2013 if it receives a contract this year. Obama’s plan scrapped Constellation, the program that would send U.S. astronauts to the moon as a precursor to missions to Mars. The shift drew criticism from space travelers such as Neil Armstrong , the first person to walk on the moon, and lawmakers from states with NASA operations. Musk Companies The South Africa-born Musk, 38, founded closely held SpaceX in 2002 after selling other companies that he helped start — directory provider Zip2 Corp., sold to Compaq Computer Corp. for $300 million in 1999, and PayPal, bought by EBay Inc. for $1.2 billion in 2002. Musk is also chief executive officer of Tesla Motors Inc., an electric-car maker planning to raise $100 million in an initial share sale. Musk helped inspire the film version of Tony Stark, the billionaire in the “Iron Man” movies, director Jon Favreau wrote in Time magazine in April. Musk plays a cameo in “Iron Man 2,” and parts of the film were shot at SpaceX headquarters. Falcon’s Competition The 180-foot-tall (55-meter) Falcon 9 is intended to compete with the Delta IV and Atlas V from United Launch Alliance, a Boeing Co. and Lockheed Martin Corp. joint venture, and Orbital Science Corp.’s Taurus II, set for its first flight next year. The Atlas and Delta rockets have an advantage over the Falcon 9 in the race to become the next vehicle to take astronauts to the space station because they have a track record of successful launches, Logsdon said. The shuttles and European vessels have carried cargo and people to the station since construction began in 1998. The shuttle program is scheduled to shut down this year, and NASA signed a $335 million contract extension with the Russian Federal Space Agency in April to buy transport for U.S. astronauts to the outpost through 2014. In 2008, NASA awarded contracts valued at as much as $3.5 billion through 2016 to SpaceX and Orbital to deliver cargo to the outpost. On Feb. 1, the day Obama announced his new strategy, NASA said it was giving $50 million to a group of companies to develop concepts for a station ferry, including United Launch Alliance and Blue Origin LLC, founded by Jeff Bezos , chairman and CEO of Amazon.com Inc . NASA expects as much as 70 percent of its cargo delivery to the station to be handled by Orbital and SpaceX, with the rest delivered by Japanese and European ships. SpaceX’s 2008 contract calls for at least 12 flights, with an option for more missions. SpaceX launched Falcon 1 in September 2008 after three failed attempts, and Musk said there is likely to be an anomaly that will postpone tomorrow’s test. “There’s a very good chance of something delaying the launch that we just don’t know right now,” Musk, the company’s chief executive, said in a May 26 interview. “That’s just the nature of the beast.” To contact the reporter on this story: Chris Dolmetsch in New York at cdolmetsch@bloomberg.net .

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PayPal Founder Musk Tests Rocket NASA Wants to Haul Space Cargo

June 3, 2010

By Chris Dolmetsch June 3 (Bloomberg) — Elon Musk changed the way people shop on the Internet when he helped start the online-payment service PayPal. Tomorrow, he will try to take a step toward changing the way NASA carries supplies and people into space. Musk’s Hawthorne, California-based Space Exploration Technologies Corp. is scheduled to launch its Falcon 9 on an initial test flight from Cape Canaveral, Florida, during a four- hour window that begins at 11 a.m. The company plans to use the rocket to carry into Earth orbit its Dragon spacecraft, which is intended to take cargo to the International Space Station after the space shuttles are retired and may later ferry astronauts. “If it is successful, it is an important initial step toward the creation of a new kind of industry,” said John Logsdon , founder of the Space Policy Institute at George Washington University in Washington. SpaceX’s vessels are part of President Barack Obama ’s new strategy for the National Aeronautics and Space Administration, which calls for the agency to develop systems capable of taking humans to Mars while helping entrepreneurs build vessels to carry astronauts to the space station. NASA Administrator Charles Bolden told a Senate panel last month that he expects SpaceX to be able to fly its first manned mission in 2015. Musk said the company may be able to take astronauts to the station as early as 2013 if it receives a contract this year. Obama’s plan scrapped Constellation, the program that would send U.S. astronauts to the moon as a precursor to missions to Mars. The shift drew criticism from space travelers such as Neil Armstrong , the first person to walk on the moon, and lawmakers from states with NASA operations. Musk Companies The South Africa-born Musk, 38, founded closely held SpaceX in 2002 after selling other companies that he helped start — directory provider Zip2 Corp., sold to Compaq Computer Corp. for $300 million in 1999, and PayPal, bought by EBay Inc. for $1.2 billion in 2002. Musk is also chief executive officer of Tesla Motors Inc., an electric-car maker planning to raise $100 million in an initial share sale. Musk helped inspire the film version of Tony Stark, the billionaire in the “Iron Man” movies, director Jon Favreau wrote in Time magazine in April. Musk plays a cameo in “Iron Man 2,” and parts of the film were shot at SpaceX headquarters. Falcon’s Competition The 180-foot-tall (55-meter) Falcon 9 is intended to compete with the Delta IV and Atlas V from United Launch Alliance, a Boeing Co. and Lockheed Martin Corp. joint venture, and Orbital Science Corp.’s Taurus II, set for its first flight next year. The Atlas and Delta rockets have an advantage over the Falcon 9 in the race to become the next vehicle to take astronauts to the space station because they have a track record of successful launches, Logsdon said. The shuttles and European vessels have carried cargo and people to the station since construction began in 1998. The shuttle program is scheduled to shut down this year, and NASA signed a $335 million contract extension with the Russian Federal Space Agency in April to buy transport for U.S. astronauts to the outpost through 2014. In 2008, NASA awarded contracts valued at as much as $3.5 billion through 2016 to SpaceX and Orbital to deliver cargo to the outpost. On Feb. 1, the day Obama announced his new strategy, NASA said it was giving $50 million to a group of companies to develop concepts for a station ferry, including United Launch Alliance and Blue Origin LLC, founded by Jeff Bezos , chairman and CEO of Amazon.com Inc . NASA expects as much as 70 percent of its cargo delivery to the station to be handled by Orbital and SpaceX, with the rest delivered by Japanese and European ships. SpaceX’s 2008 contract calls for at least 12 flights, with an option for more missions. SpaceX launched Falcon 1 in September 2008 after three failed attempts, and Musk said there is likely to be an anomaly that will postpone tomorrow’s test. “There’s a very good chance of something delaying the launch that we just don’t know right now,” Musk, the company’s chief executive, said in a May 26 interview. “That’s just the nature of the beast.” To contact the reporter on this story: Chris Dolmetsch in New York at cdolmetsch@bloomberg.net .

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Yen Weakens as Hatoyama Quits as Japan Prime Minister Aussie, Kiwi Gain

June 1, 2010

By Yasuhiko Seki and Oliver Biggadike June 2 (Bloomberg) — The yen fell against all of its major counterparts after Prime Minister Yukio Hatoyama told lawmakers he would resign, damping the allure of the Japanese currency as a safe haven. Hatoyama refused to resign during a meeting last night with senior party officials, Kyodo reported, citing unidentified sources. The New Zealand dollar gained on bets its central bank will increase the benchmark rate from a record low this month. “Emerging signs of political instability in Japan will gradually start to negatively impact the status of the yen,” said Masakazu Sato , a foreign-exchange adviser at foreign exchange margin company Gaitameonline Co. “Foreign investors normally dislike political instability.” The yen slid to 91.37 per dollar as of 10:17 a.m. in Tokyo from 90.94 yesterday in New York. The Japanese currency fell to 111.78 per euro from 111.22 yesterday. The euro changed hands at $1.2233 from $1.2229 yesterday when it touched $1.2111, the weakest since April 2006. The kiwi dollar rose 0.3 percent to 67.72 U.S. cents. The Australian currency added 0.4 percent to 83.40 U.S. cents. Ichiro Ozawa , the ruling party’s No. 2 official, will also step down, Hatoyama said today. Political Wrangling Changing prime ministers so soon before the upper-house election in the next month won’t prevent the DPJ from losing seats and risks tarnishing his successor, said Gerald Curtis , a professor of Japanese politics at Columbia University in New York. The government will retain power regardless of the result because of its majority in the lower chamber. The euro reached a four-year low yesterday on concern that efforts to rein in budget deficits will hamper Europe’s economic revival and as political tensions flared in the Middle East. “The euro-zone economy will lag behind the U.S. and other counterparts as spending cuts will yield downside pressure,” said Akira Maekawa , a senior economist at the online currency trader Global Futures & Forex Ltd. in Tokyo. The jobless rate in France increased to 10.1 percent from 10.0 percent in the first quarter, according to a Bloomberg News survey before Paris-based statistics office Insee releases the data tomorrow. Rate Speculation Unemployment in the 16-nation euro area increased to 10.1 percent in April, the highest rate since June 1998, the European Union’s statistics office said yesterday in Luxembourg. Agence France-Presse reported yesterday that Israel’s warplanes had been targeted by Lebanese guns, citing an unidentified Israeli military official. The Bank of Canada raised its key interest rate from a record low yesterday, the first Group of Seven central bank to do so since July 2008. “Because the Bank of Canada raised rates last night it opens the door for New Zealand to raise rates next week,” said Tony Allen , head of currency trading at ANZ National Bank Ltd. in Wellington. “There are more reasons to buy the kiwi than sell it at the moment, but the big driver will be what happens globally.” To contact the reporters on this story: Yasuhiko Seki in Tokyo at yseki5@bloomberg.net ; Oliver Biggadike in New York at obiggadike@bloomberg.net .

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Feds: Nicholas Smirnow, Global Ponzi Scheme Head, Warned Clients To Avoid Obvious Ponzi Schemes

May 31, 2010

EAST ST. LOUIS, Ill. — A Canadian national who the U.S. government says swindled $70 million from 40,000 investors on six continents carried out the same kind of Ponzi scheme the one-time bank robber mocked on his website, federal investigators allege. Nicholas Smirnow warned clients of his online business, “Pathway to Prosperity,” to stay away from high-yield investment programs that often boast of unrealistic returns for little or no risk. Yet a federal criminal complaint alleges that he promised “outlandish” return rates – investigators say anywhere from 546 percent to 17,000 percent – with no explanation of his methodology or his identity. Smirnow, 53, also hid an extensive criminal past that included convictions for burglary and drug trafficking in Canada, according to the documents. “He warned: ‘the bigger the return on offer, the louder the warning bells should sound,’” the complaint, dated Friday and obtained Monday by The Associated Press, alleged. “Investors, however, did not heed the ‘warning bells’ of Smirnow’s ridiculous claims of unrealistic rates of return and instead invested by the thousands.” Smirnow, who prosecutors believe lives in the Philippines though his whereabouts Monday were unclear, was charged with conspiracy and securities, mail and wire fraud. Some of the charges carry up to 20 years in prison and $250,000 in fines. Interpol, the Paris-based international police intelligence-sharing association, declined to disclose Monday whether it was involved and deferred questions to Filipino authorities. The case is being handled by the U.S. Attorney for southern Illinois in part because the assigned prosecutor has expertise in such investment cases. Smirnow’s alleged swindle also claimed victims in half of the 38 counties making up that jurisdiction’s turf. Smirnow lured investors despite keeping his identity hidden, suggesting through his online enterprise – also known as “P-2-P” and “P-2-P Network” – that other securities pitchmen did not share his “strong moral foundation,” according to the complaint. He said keeping his identity masked protected his safety and ensured his program’s success. His website created “the false appearance that he was a sophisticated and legitimate international financier,” the court documents said. His aliases included Nicoloy Smirnow, Alexander Judizcev, Nicholas Kachura and Jeff Prozorowiczm. Smirnow never let on that he was a lookout during a Canadian bank robbery in 2000 and was sentenced to four years in prison, according to the complaint and newspaper accounts. At the time, he was a construction worker contracted to do sewer work, the Sarnia Observer in Ontario has reported. Smirnow also has convictions, some dating to 1979, of burglary, drug trafficking and possessing stolen property in Canada, the complaint said. He told an employee that he was involved in a double homicide in Ontario and had organized crime ties there, according to an affidavit written by Jacob Gholson, a U.S. Postal Inspection Service inspector who investigated Smirnow’s alleged scheme leading to Friday’s charges. The affidavit was filed with the federal complaint. Using investors’ funds, Smirnow at one point bought a $315,000 house in Ontario, Gholson wrote. Prosecutors believe Smirnow concocted the scheme in 2007, initially running it out of his rental home Baysville, Ontario. By the time it unraveled last year, it had attracted victims from every U.S. state except Maine and Vermont, the U.S. government says. Smirnow’s investors were offered their choice of seven-, 15-, 30- and 60-day plans with varying rates of return, offering the average person investment opportunities generally only available to the very rich, prosecutors said. Some of Smirnow’s earliest clients made substantial returns, but most investors lost everything, authorities said. The complaint concluded: “Pathway to Prosperity was a massive Ponzi scheme.”

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Yen Weakens as Signs Asia-Pacific Economies Recovering Curb Safety Demand

May 26, 2010

By Yoshiaki Nohara and Ron Harui May 27 (Bloomberg) — The yen fell against the euro, ending a three-day rally, as signs Asia-Pacific economies are gathering momentum damped demand for safer assets. Japan’s currency weakened against all of its 16 major counterparts after New Zealand posted its first annual trade surplus since 2002 and Japanese exports grew for a fifth month in April. The euro strengthened against the dollar amid speculation Europe’s debt crisis had triggered excessive declines in the 16-nation courrency. “The Asia-Pacific seems to be recovering faster than other regions,” said Masanobu Ishikawa , general manager of foreign exchange at Tokyo Forex & Ueda Harlow Ltd. “The yen may be sold against its crosses.” The yen declined to 119.63 per euro as of 11:02 a.m. in Tokyo from 109.47 in New York yesterday. Japan’s currency rose to 108.84 against the euro on May 25, the highest since November 2001. The yen was at 89.94 per dollar from 89.92. The euro rose to $1.2189 from $1.2178, after weakening to $1.2144 on May 19, the lowest level since April 2006. New Zealand’s trade surplus widened as imports of crude oil and machinery declined and rising commodity prices kept exports near record levels. The surplus increased to NZ$656 million ($437 million) from NZ$590 million in March, Statistics New Zealand said. The nation posted a NZ$161 million surplus in the year ended April, the first since the 12 months to July 2002. Underlying ‘Positive’ “The first annual trade surplus since July 2002 — it’s export-led, it’s all the stuff we’ve been talking about as far as the recovery goes,” said Alex Sinton , a senior dealer at ANZ National Bank Ltd. in Auckland. The trade data is “underlyingly positive” for the New Zealand dollar, he said. New Zealand’s dollar gained 0.1 percent to 66.35 U.S. cents, and advanced 0.1 percent to 59.64 yen. Japan’s exports rose 40.4 percent from a year earlier, after gaining 43.5 percent in March, the Finance Ministry said. Economists forecast a 38.3 percent gain, according to a Bloomberg News survey. “Money is heading into Asia, where economic growth is more robust than in Europe or the U.S.,” said Susumu Kato , chief economist in Tokyo at Credit Agricole CIB and CLSA. “Japan’s exports to Asia have come back quite a bit, as today’s data showed. Cross currencies are rising against the yen.” The euro rebounded versus the dollar as the 14-day relative strength index for the pair fell to 32, close to the 30 threshold that some traders see as a sign an asset is poised to reverse course. “When the market runs out of negative factors on the euro, investors are compelled to close short positions rather than making new ones,” said Toshiya Yamauchi , a senior foreign- exchange analyst at the online currency-trading company Ueda Harlow Ltd. A short position is a bet that an asset will fall. To contact the reporters on this story: Yoshiaki Nohara in Tokyo at ynohara1@bloomberg.net ; Ron Harui in Singapore at rharui@bloomberg.net

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Microsoft’s Bach, Allard Will Leave in Management Shake-Up of Devices Unit

May 25, 2010

By Adam Satariano May 25 (Bloomberg) — Microsoft Corp. said Robbie Bach will retire as head of the division that runs the company’s Xbox game and mobile-devices businesses. J Allard , senior vice president of design and development in the division, is also leaving, Microsoft, the world’s largest software company, said today in a statement. Senior Vice President Don Mattrick will continue to run the Xbox business and Senior Vice President Andy Lees will head the mobile unit. The entertainment and devices business accounted for about 13 percent of Microsoft’s $58.4 billion in fiscal 2009 revenue. Xbox 360’s global sales of 40 million units rank second to Nintendo Co. ’s Wii, while the company has trailed Apple Inc. and Google Inc. in mobile market share. Mattrick and Lees will report to Steve Ballmer , Microsoft’s chief executive officer. “The mobile situation has not been good,” said Matt Rosoff , an analyst at Directions on Microsoft. The unit “has been a big area of investment” for Redmond, Washington-based Microsoft as it tries to expand beyond the core Windows and Office products. Bach, 48, said in the statement he wanted to dedicate more time to his family and nonprofit work including the Boys & Girls Clubs of America. A successor wasn’t named. Sales in the division fell 4.8 percent last year as video-game industry revenue declined. Microsoft’s share of mobile operating systems fell to 7.9 percent of the worldwide market in the fourth quarter from 12.5 percent a year earlier, according to ABI Research, based in Oyster Bay, New York. The company has also struggled to gain market share for the Zune music player against Apple ’s market- leading iPod. New Game Products Bach’s departure comes ahead of this year’s release of a new motion-activated game device called Natal and the Windows Phone 7 operating system for mobile devices. Bobby Kotick , chief executive officer of Activision Blizzard Inc., the world’s biggest game publisher, credited Bach with being “willing to take on business challenges and go after opportunities that are risky.” “It would have been very easy to say, ‘I’m not going to do Zune. I’m not taking on Steve Jobs and the iPod,’” Kotick said in an interview last week. Natal will let game players control action by moving their arms and legs rather than holding a controller. Further details of the product, scheduled to be introduced this year, will be given at the annual E3 game conference in June in Los Angeles. Game Experience Allard, 41, will remain an adviser to Ballmer, the company said. Lees has led the mobile communications business since 2008, Microsoft said. Mattrick, 46, was an executive at Electronic Arts Inc. before joining Microsoft in 2007 and has helped Bach develop Xbox Live, the online game portal with more than 23 million members. Xbox Live, which lets gamers play with one another, has helped differentiate Xbox from other systems, said Kotick. Microsoft retreated 54 cents to $25.73 at 2:23 p.m. New York time in Nasdaq Stock Market trading . The shares had fallen 14 percent before today. To contact the reporter on this story: Adam Satariano in San Francisco at asatariano1@bloomberg.net ;

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John R. Dila Joins InnoCentive as Vice President, Global Solver Community and Solver Products

May 21, 2010

Dila Brings 16 Years of E-Commerce Management, Online Community, Communications, and Technology Experience

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MerchantCircle Appoints Jeremy Kreitler as VP of Product Management

May 20, 2010

MOUNTAIN VIEW, CA–(Marketwire – May 20, 2010) –   MerchantCircle , the largest social network of local business owners, today announced that Jeremy Kreitler has recently joined the company as Vice President of Product Management where he will lead development of new tools to help small merchants grow their online presence to reach local consumers on the web. Kreitler brings more than 15 years of local experience to the company, with a career that began at BellSouth Yellow Pages where he helped implement the company’s first online products. Following BellSouth, Kreitler spent time at educational software developer eCollege.com and Mapquest. In 2002, he joined Yahoo where he led the maps division as Director of Product Management & GM Yahoo Maps.

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Brett King: BANK 2.0: Branch is "Alternative", Internet and Mobile Mainstream

May 15, 2010

Since the introduction of internet banking, customer behavior as respects day-to-day banking has been rapidly changing. Whereas in the mid-80s you might have done 70% of your banking through the branch, cash and cheque, today most of our retail banking interactions occur through electronic channels. For some segments, like seniors passbook holders in Hong Kong, pensioners in the US, and SMEs in Indonesia and India. But increasingly, while branch is still being used, it is not being used as the preferred method of banking by the majority of customers today. The American Banker’s Association have been tracking this shift for some time. While 21% of customers in 2009 still cited the Branch as their preferred method, 25% chose the internet. The more telling statistic is that the branch as the preferred method has gone from 36% to 21% in just 3 years – that is a decline of 41% in 3 years for the branch as the ‘preferred’ method of banking. With mobile internet banking adoption skyrocketing, cheque usage in question, we can expect this rapid decline to continue over the next 3-5 years. The fact that in some markets branch visits have increased, is not a significant statistic considering the rate at which they have increased in comparison to utilization of direct channels. source: ABA – Preferred Banking Method 2007-2009 HSBC has found that 45% of their Premier customer base (their high-value, preferred-banking retail segment) in Hong Kong were online and using Internet banking on average 10 times per month. Between 2002 and 2007 Internet Banking grew 174% in the UK . In Japan over 2/3rds of consumers use Internet Banking regularly according to a survey by gooResearch in February of this year (some of the data is translated here ). 38% of the survey group reported using Internet banking more than 3-5 times per month (about 6% said more than 10 visits per month), and and about 22% of the sample size reported using mobile phone based banking more than 3-5 times per month. Research suggests the #1 driving force behind this increasing adoption of internet and mobile, regardless of geography, segment or market, is the convenience factor . It’s just too easy to log on to your bank as compared with driving down, finding a parking spot and standing in line at the branch. Thus far, however, revenue is trailing adoption rates significantly. How could it be that more than 40% of customers for most banks in developed economies cite Internet Banking (and other direct channels) as their preferred method of banking, transaction volume through Internet outpaces branch by a ratio of more than 4-to-1, and yet 80% of revenue still comes through the branch? How can it be that these same customers visit their “Internet” bank 5-10 times per month, and the branch only 3 times a year and yet 4 out of 5 products they apply for through the bank are sold through a branch? The revenue factor is constantly cited by traditional bankers in support of the branch, but there are three reasons for this trailing revenue versus adoption rate data: 1. Your “home” branch gets allocated the revenue by the system For most banks their IT systems still record the customer as being ‘allocated’ or ‘attached’ to a branch. This is most likely the branch you first visited to sign up for your account. If you’ve moved City or location and you visited a new branch and asked for you account to be moved over to that branch, it has changed. But for most banks you are ‘owned’ by a single branch as a business unit. Thus when a personal loan is applied for online, or you deposit money in a fixed income account, many banks record this as a ‘sale’ for the branch you are attached to regardless of which channel it came through. 2. The final compliance step is in-branch On many occasions you can’t actually complete the application for certain products online. There are various reasons for this. For a mortgage product, for example, a bank might want to cite documents associated with the land purchase. For investment products ‘that carry risk’ you need to sign a document to show the regulator that you weren’t coerced into making an investment and that you understand the risk. So while 90% of the leads today for new mortgage product might come through the internet or call centre, the final sale is still recorded against a ‘branch’ because that is where you did the last piece of the compliance process. 3. Most banks are awful at selling online Despite the increasing adoption rates, the increased usage of the internet channel by customers, the flagging branch usage, and the increasing revenue through online channels, most banks still consider the internet as an alternative to the branch or as a cost-reduction strategy for transactional banking. The branch is seen as the premier sales channel for customers – and it is. But it just isn’t the only channel for sales. Conclusions If banks honestly supported the internet as a sales channel, measured existing sales with better granularity as to where the revenue actual came from and used customer behavior as a leading indicator of where the money should be spent – our online and mobile banking experience would be far better than it is. For now, most bankers are still perpetuating a system that rewards physical distribution networks over direct channels because they are out of step with customers. With social media continuing to exert pressure, very soon branch will play a minor role in the actual sale. Today the branch is an alternative choice for the majority of customers. The branch, while retaining a role as a premier sales engagement channel, is still day-to-day a secondary choice. With the rapid rate of mobile banking adoption we can expect the role of the branch to be further diminished as part of customers day-to-day banking needs. So, what happens next? When we get an accurate picture of sources of revenue, many branches will no longer be viable from a business case perspective – at the very least they will have to change form and function. As banks realize that behavioral shift can not be arrested and real revenue is suffering due to lack of support, we will start to see a land grab for better positioning of product online, through mobile, through other direct channels, utilizing social media, third-parties and partners. This means straight-thru-processing, automated credit risk assessment and better offer management through electronic channels becomes absolutely critical. The organization structure needs to change too; Branch can’t dominate strategy, products must be manufactured for all channels, and compliance needs to find better ways of enabling digital engagement.

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Piehead Demonstrates Continued Growth With Key Hires and New Website

May 12, 2010

Agency Attributes Growth to Increased Demand for Online Strategy

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Markets Think Goldman Sachs Is More Risky Than Citi – And That Blankfein Will Stay (POLL)

May 6, 2010

For many in the market, just a few months ago it would have been hard to believe that Citigroup could be a safer bet than Goldman Sachs. But the bond prices for the most profitable securities firm in Wall Street history, Bloomberg writes today , suggest that the market, following Fitch’s revision of the bank’s outlook yesterday, is worried about Goldman. The risk of c riminal charges being filed against the bank and the damage to Goldman’s brand, it seems, is already making its way into the market. Here’s Bloomberg : Goldman Sachs Group Inc. bond yields show the firm’s credit is more hazardous than Citigroup Inc.’s for the first time since February 2009 as speculation grows legal and regulatory risks will depress its revenue. Debt from the most profitable Wall Street firm yielded 2.73 percentage points more than Treasuries on average as of May 4, according to Bank of America Merrill Lynch indexes. That compares with a spread of 2.29 percentage points for Citigroup, which got a $45 billion bailout in 2008 and repaid $20 billion in December. At the end of March, Citigroup spreads were 0.45 percentage point wider than Goldman Sachs’s. Still, if the market is worried about the fallout from the SEC charging Goldman Sachs with civil fraud, it doesn’t seem terribly concerned about who’s running the bank. Over at Intrade , the online prediction market, bets from users suggest there’s only a 30 percent chance that Blankfein will resign this year. (Intrade sells contracts that allow users to bet on certain events.) Since last week’s hearing in front of a Senate panel, Intrade prices for contracts on Blankfein’s departure have plunged from 50 (a 50 percent chance of departure) to about 30. (See Intrade’s chart below.) What do you think? Will Blankfein be forced to leave?

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ViewSonic(R) Appoints New Vice President of Marketing

May 6, 2010

Global Consumer Technology Solutions Provider Adds Marketing Head to Boost Growth in Online and Offline Communities

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Brett King: Brett King: Who gets it right with Internet Banking opportunities?

May 2, 2010

Take a look at your retail or consumer banking website or homepage. I can 100% guarantee that regardless of who you are, and in what market you are in that I know exactly which part of the site is clicked on most. Contact us? Nope. Press Releases – definitely not. The biggest Ad banner on the homepage? Nope… Figured it out. Well the headline gives it away. It is the login button . In developed economies click-thru rate from the bank homepage can be as high as 97% of traffic that visits the homepage, and in developing markets it still hovers around 70-75% generally. The thing is that in most cases banks spend a considerable amount of money each year trying to entice new customers to apply online or to send in their details so someone in the mortgages team, call centre, preferred banking or private banking team can reach out to them. Acquisition must be a key metric of any direct channel team today. However, in most cases the visitors to your homepage are existing customers. Thus, 70-95% of daily traffic is being channelled immediately from the homepage to the secure internet banking website behind the login. So let’s get this straight. Your bank marketing team has just spent US$1m upgrading your site and putting offers all over 3rd party properties to direct traffic to your website and trigger acquisitions, but still 95% of visitors are clicking through to Internet Banking. How much product are you selling behind the login? Well, if you are most banks – virtually zero. Why? Because most managers see Internet Banking as a transaction platform designed to lower the cost of operations by transferring low-margin or costly transactions to a direct channel with a lower cost than a branch or call centre. While the logic is sound on cost savings and channel migration from a transactional point of view there are huge advantages in utilizing your Internet Banking portal for targeted cross-sell and up-sell to existing, valued customers. Those advantages include: 1. Better closure rates because of the ability to accurately target 2. Low KYC and Compliance workload for bank/customer because of the existing relationship 3. Much higher impressions than ‘public website’ homepage and 3rd party acquisition attempts 4. Lower cost of acquisition, and 5. Improvements in service perceptions I know of only a few banks in the world that have targeted, focused customer cross-sell initiatives behind the login – certainly less than a dozen banks have figured this out! This shows a complete and utter lack of understanding of customer engagement through the online channel by bank marketing teams, and a core lack of offer management skill set based on customer behavioural analytics. If you know of anymore let me know… The first bank that is on my Best Internet Banking sales effort list is HSBC. In 2006 in Hong Kong they invested heavily in a second-generation Personal Internet Banking portal that included advanced Sales Campaign Management capabilities. This was new, no one had even really thought of selling beyond banner ads within Internet Banking, and their clever use of the behind-the-login space to position specific offers for segments of customers was the first initiative I know of where someone connected the dots between homepage traffic and i-Bank potential. HSBC integrates targeted sales messages into their Internet Banking experience

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